Masseys Jewelers Reviews

Reviews

• Brittney Sent on 12/18/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Love our rings!

  Both myself and my husband got our rings here. We love them! The shopping process was painless too. We were able to find exactly what we wanted, and the service was amazing!

  Both myself and my husband got our rings here. We love them! The shopping process was painless too. We were able to find exactly what we wanted, and the service was amazing!
• 
  User2098179 Sent on 04/15/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I absolutely love this store! My fiance and I bought my engagement ring here, the sales reps are always extremely nice and work with you on a personal basis.
  I had to get my ring sized and had it back 3 days later! I will be going there again for our wedding bands! They had a great price for value as well - another bonus!

  I absolutely love this store! My fiance and I bought my engagement ring here, the sales reps are always extremely nice and work with you on a personal basis.
  I had to get my ring sized and had it back 3 days later! I will be going there again for our wedding bands! They had a great price for value as well - another bonus!
• Jenny Sent on 05/08/2008
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Got a great deal on both rings! Since the wedding they have been amazing, doing sizing, cleaning, matienance and re dipping in white gold for FREE! I would definatley go back!

  Got a great deal on both rings! Since the wedding they have been amazing, doing sizing, cleaning, matienance and re dipping in white gold for FREE! I would definatley go back!
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• Caitlin Sent on 12/29/2014
  4.8 out of 5 rating

  4.8
  • Quality of service
    4.5 out of 5 rating
    4.5
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    5.0 out of 5 rating
    5.0

  My fiancé bought both my band and ENGAGMENT ring here and I'm in love with both of them!!! They're Art Carved which is AMAZING and unique!

  My fiancé bought both my band and ENGAGMENT ring here and I'm in love with both of them!!! They're Art Carved which is AMAZING and unique!
• Sara Sent on 08/06/2008
  4.3 out of 5 rating

  4.3
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    3.5 out of 5 rating
    3.5
  • Professionalism
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Flexibility
    3.0 out of 5 rating
    3.0

  Masseys is by far the best jeweler in Salt Lake City for men's rings. They have the greatest selection of materials (including tungston, titanium, stainless steel, platinum, golds and even a highly polished olive wood!). The staff at Masseys Jewelers are friendly, and honest. They gave great advice, and made our experience very personal and enjoyable. They let us take our time making our choice, while answering our questions, and making us feel comfortable about our purchase by doing research on their manufacturers, and materials. They are located in the Fashion Place Mall.

  Masseys is by far the best jeweler in Salt Lake City for men's rings. They have the greatest selection of materials (including tungston, titanium, stainless steel, platinum, golds and even a highly polished olive wood!). The staff at Masseys Jewelers are friendly, and honest. They gave great advice, and made our experience very personal and enjoyable. They let us take our time making our choice, while answering our questions, and making us feel comfortable about our purchase by doing research on their manufacturers, and materials. They are located in the Fashion Place Mall.
• Carolyn Sent on 10/08/2008
  4.2 out of 5 rating

  4.2
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0

  I went back 3x to have it sized, not because of them but I just worried about the fit. They just said, "okay" everytime and refit it for me.
  
  They even set a stone that I didn't purchase from them in my setting. They weren't pushy and were well informed.

  I went back 3x to have it sized, not because of them but I just worried about the fit. They just said, "okay" everytime and refit it for me.
  
  They even set a stone that I didn't purchase from them in my setting. They weren't pushy and were well informed.
• Tanya F. Sent on 01/13/2023
  1.4 out of 5 rating

  1.4
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    2.0 out of 5 rating
    2.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    2.0 out of 5 rating
    2.0

  Horrible. Vendor refuses to guarantee the quality of the purchase or to provide a legit receipt for the purchase

  FRAUDULENT business alert.
  Long story short - despite numerous requests, phone calls, and even going back to the store, Masseys jewelers refuses to provide as much as an itemized receipt with descriptives for a fully prepaid custom made order, and for other items purchased from the store. Once a concern has been raised, the store employees have refused to provide any purchase supporting documentation, certificates of authenticity or description of the materials used to produce the final product. When I went back to the store, the sales person looked me in the eyes while saying that the store will not provide anything in writing to specify if the sold item was lab grown or a natural stone. Not even a label on the box, not a note on a receipt. They specifically refused to provide any written claims on authenticity of their product, and avoided writing that on the scribbled receipt. The handwritten receipt does not even specify the material from which custom made wedding bands were made of, just the sizes.
  Reporting the incident to the appropriate authorities.

  FRAUDULENT business alert.
  Long story short - despite numerous requests, phone calls, and even going back to the store, Masseys jewelers refuses to provide as much as an itemized receipt with descriptives for a fully prepaid custom made order, and for other items purchased from the store. Once a concern has been raised, the store employees have refused to provide any purchase supporting documentation, certificates of authenticity or description of the materials used to produce the final product. When I went back to the store, the sales person looked me in the eyes while saying that the store will not provide anything in writing to specify if the sold item was lab grown or a natural stone. Not even a label on the box, not a note on a receipt. They specifically refused to provide any written claims on authenticity of their product, and avoided writing that on the scribbled receipt. The handwritten receipt does not even specify the material from which custom made wedding bands were made of, just the sizes.
  Reporting the incident to the appropriate authorities.
• Kelsey Sent on 03/09/2013
  • Quality of service
    0.0 out of 5 rating
    0.0
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    0.0 out of 5 rating
    0.0
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    0.0 out of 5 rating
    0.0
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    0.0 out of 5 rating
    0.0
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    0.0 out of 5 rating
    0.0

  This is a horrible, shady business to work with. I purchased my wedding ring here with my husband thinking that it was a wonderful deal but I was so wrong! We worked with the owner when finding a ring and he seemed bored and completely clueless about synthetic diamonds or alternative stones. We still mistakenly bought from them believing that it was a good enough deal with a ring design that I loved to overlook their terrible customer service. They gave us a limited warranty when we bought the ring which said that as long as we took it in every 4 months to get it cleaned and inspected, they would fix any damage or lost stone caused by normal wear. I went in every 3 months just to be safe and one time they forgot to sign my warranty booklet but fortunately I decided to check before I left the mall. Apparently doing anything with the ring besides leaving it in the box results in abnormal wear. About a year after purchasing the ring, one of the side diamonds fell out so I took the ring into have it fix and showed them the warranty book which showed I had upheld my end of the deal and they said they would fix it no problem. The day after the ring was supposed to be fixed, which I hadn't picked up right away because I live 90 miles away, they called to tell me that the diamond fell out because of abnormal wear and tear and therefore they would not cover the cost of the replacement. They said that my ring was scratched so badly that it looked like I had ran it over with my car. I take good care of my ring and take it off every night before bed and I know that nothing significant happened to it the day that the diamond fell out and if the damage was really as bad as they said it was, why didn't they notice that or inform me of it when I dropped it off? I believe that they are shady because they waited 6 days to call me and tell me that they wanted to charge me $80 for repairs that they originally had no problem doing for free under the warranty. Don't waste your time!

  This is a horrible, shady business to work with. I purchased my wedding ring here with my husband thinking that it was a wonderful deal but I was so wrong! We worked with the owner when finding a ring and he seemed bored and completely clueless about synthetic diamonds or alternative stones. We still mistakenly bought from them believing that it was a good enough deal with a ring design that I loved to overlook their terrible customer service. They gave us a limited warranty when we bought the ring which said that as long as we took it in every 4 months to get it cleaned and inspected, they would fix any damage or lost stone caused by normal wear. I went in every 3 months just to be safe and one time they forgot to sign my warranty booklet but fortunately I decided to check before I left the mall. Apparently doing anything with the ring besides leaving it in the box results in abnormal wear. About a year after purchasing the ring, one of the side diamonds fell out so I took the ring into have it fix and showed them the warranty book which showed I had upheld my end of the deal and they said they would fix it no problem. The day after the ring was supposed to be fixed, which I hadn't picked up right away because I live 90 miles away, they called to tell me that the diamond fell out because of abnormal wear and tear and therefore they would not cover the cost of the replacement. They said that my ring was scratched so badly that it looked like I had ran it over with my car. I take good care of my ring and take it off every night before bed and I know that nothing significant happened to it the day that the diamond fell out and if the damage was really as bad as they said it was, why didn't they notice that or inform me of it when I dropped it off? I believe that they are shady because they waited 6 days to call me and tell me that they wanted to charge me $80 for repairs that they originally had no problem doing for free under the warranty. Don't waste your time!