Marina Morrison Bridal Salon Reviews
Reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
4.2 out of 5 rating
4.2 out of 5 rating
19 Reviews
85% recommend it
-
User2310191 Sent on 09/10/2015Marina Morrison is the top of the top in bridal salons. Every experience I had while at Marina Morrison was exceptional, from ordering my gown, to fittings, all the way to picking it up. I knew I wanted something unique and they have an amazing range of unique designers. Claire Pettibone was the designer for me. From the moment I tried on my gown I had the moment where I knew it was the one, and Savinie who was my bridal consultant made me feel at ease through the process. When my gown arrived I had lost around 10 pounds since it was ordered so it needed a lot of work to fit me. Lynn and Maribel worked above and beyond to make sure it fit me flawlessly. It took several appointments and at the end my gown looked fantastic on me. On my wedding day I could not have felt more beautiful. Everyone complimented my gown and how perfect it was on me.
I highly recommend Marina Morrison to find your wedding gown, they will make sure you find a dress as unique as you are and make sure it fits flawlessly for your big day. -
![Christine]()
Christine Sent on 11/26/2014The team at Marina Morrison is amazing! They made everything so simple and they made me feel like i was so important and they were excited and genuine about my dress and they always knew who i was when i showed up for fittings. The selection here is great! And they have great relationships with their designers. My designer could not have made a more perfect dress for me and I am so pleased with the designers that Marina Morrison represents and the service they provided! -
![Christie]()
Christie Sent on 11/14/2013I cannot say enough wonderful things about my experience at Marina Morrison. I had bought a dress that I decided wasn't the right fit for my venue and came to them on a business trip to San Francisco - made the appointment that morning and only 2 months out from my wedding date! Jana was amazing, didn't make me feel pressured or stressed and helped me find the most beautiful Jenny Lee gown, even calling the designer to ensure the dress would be able to be rushed and arrive in time. The selection they have is absolutely phenomenal - I have even recommended my east coast friends fly out to gown shop on the west coast just to go to this salon! :) 5 stars!
-
User1004962 Sent on 11/05/2012Marina Morrison was great to work with. I think I tried on 50+ dresses at many bridal salons before I found the one. MM was one of the first places I went. I tried on some beautiful gowns, but just didn't fall in love with any right away. After visiting just about every bridal gown salon in San Francisco, I started circling back and returned to Marina Morrison. The consultant (Chloe) was wonderful and patient. This time around, I felt like a had a better idea of what I was looking for and this time I found the dress! They got the dress in in a timely fashion, and did a great job with the alterations. If I could, I would give .5 stars less for value is due to the fact that the dresses are on the pricier end, and alterations really added up. Fortunately, they have a $650 cap on alterations which was good. Overall, I had a great experience at MM.
-
User1048702 Sent on 12/18/2012The best bridal salon in SF with extensive designer collections! Great service by team of staff. Not the best value but for once in a life time event, this is a must visit salon for your wedding gown.
-
![Kim]()
Kim Sent on 07/08/2009I went to every place in the city to get a gown. You would think that given all the white dresses on the carpet I could find something ready made. This place is the one of two place that actually carried ready to wear gowns in a 12/14 in silk (sorry David's Bridal I just can't wear polyester to my wedding). Considering that the average woman wears a 14 and bridal gowns run small I can't believe more places don't stock larger gowns to try on.
Their selection was totally beautiful they gave me an appointment right away. The service was professional and awesome especially since by this point I was less than one week before the wedding. (I had purchased two gowns previously only for them to arrive wrong by no fault of mine (wrong color and fit) and they had to be returned.) So birde to be melt downs they handle very well. The only reason I don't give them 5 stars is because the cost for alterations was huge and they insisted on making an alteration , adding boning, that ended up being uncomfortable, prjected my breasts out too much and was and unsightly because boning always bends. One of the repairs they made to the dress was done so hastily that it broke again after having the dress on for 10 minutes. I love their dresses but I am not sold on their alterations person, who incidentally is an employee of the shop but rather a separate business. It seems as if the alterations should have been included in a $3700 dress by someone accountable by the shop.
However they saved my butt at the last minute and I looked gorgeous in an original looking dress in the most beautiful silk gauze imaginable. It wasn't your typical bride's dress. Think Wilhelmina Slater on Ugly Betty or a Greek Goddess. -
![Christine]()
Christine Sent on 10/16/2018Absolute nightmare to work with
I bought my wedding dress from Marina Morrison in February 2018 and it was by far the biggest mistake I made in the entire wedding process! Truly this company, both Maribel who is the store manager and the owner Rick Wee, were absolutely horrible to deal with. They do not stand behind the products they sell or the representations about quality made by sales associates. Be very careful before you do business with this store. Read every single fabric tag, every single detail on your receipt, etc.
I was a stickler on one point relating to my wedding dress- it had to be made of natural fabrics (i.e. silk) and not synthetic (i.e. polyester). I thought I had lucked out when I found a sales associate at Marina Morrison who happily agreed, even going as far as to say "no one should be married in polyester on their wedding day". I tried on a ton of dresses and eventually settled on a Lihi Hod skirt and top. I specifically asked the sales associate, even though it seemed like a stupid question given the total of my order was north of $6,000, to confirm the skirt's fabric content. She confirmed that of course the skirt was made of 100% silk. I checked the top's tag and noticed it had some synthetic fabric in it, which I was told had to do with the bodysuit portion of the top you can't see (basically underwear).
This is where I made my biggest mistake. I trusted the sales associate and never check the skirt's fabric content tag. I happily signed the paperwork with all sorts of releases of liability on it. I told myself this must be included because finicky brides probably order dresses and try to cancel them all the time; not something I planned on doing so no problem.
I picked the dress up a few months later. I took the skirt and top to my tailor, who was also well aware of my feelings about synthetic fabrics. She informed me immediately upon touching the skirt there was no way the lining was silk and she suspected the outer to be a silk/rayon blend. I was at first stunned, then just totally burst into tears. I wasn't sure who ripped me off- Marina Morrison of Lihi Hod. I thought it could be possible Marina Morrison had no idea the standards at Lihi Hod had dropped and was sure once I told them they'd fix the problem.
Not only did Marina Morrison not fix the problem, they immediately referenced their "No Refund" policy and told me the associate who had helped me pick out my dress had also left the company so there was no way they could verify her claims or help me in any way. I was totally shocked by their behavior and complete lack of empathy for a problem with a product I bought from their store!! I referenced my contract immediately and realized they had written "Crepe" in as the fabric content of the skirt. Crepe is not a type of fabric, it is a type of weave. I hadn't caught this when I signed my receipt. I don't work in fashion and I'm not used to parsing through the details of fabrics and weaves. It was only at this point that I realized why Marina Morrison has such a lengthy release of liability; it has nothing to do with finicky brides and everything to do with poor quality standards and customer service they have no intention of backing up. -
![Jenna]()
Jenna N. Sent on 01/05/2023STAY AWAY. Spend your money elsewhere. Horrible service
STAY AWAY and spend your money elsewhere. I spent nearly $15K on what was meant to be a made-to-measure dress, and it arrived enormous (a standard size that had to be cut way down, and never ended up fitting properly), with the wrong straps they ordered... which Marina Morrison blamed on a whole variety of excuses. I had a terrible experience with both the salesperson (Sami) and the owner (Rick); they were rude, negligent, and Rick is flat-out sexist (claiming I must have been "too excited" to understand expectations, that my weight must have fluctuated due to working from home, that I was overly stressed due to wedding planning, etc etc). I could go on and on about how awful my experience was - but all I can say is: just go somewhere else, and save yourself a tremendous headache.
Are you interested?
Send a message
Are you interested?
Send a message