LUXE Event Linen Reviews
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
4.9 out of 5 rating
4.9
Excellent
82 reviews
Recommended by 98% of couples
-
Quality of service 4.9 out of 5 rating4.9
-
Average response time 4.9 out of 5 rating4.9
-
Professionalism 4.9 out of 5 rating4.9
-
Value 4.9 out of 5 rating4.9
-
Flexibility 4.9 out of 5 rating4.9
+19
User photos
-
Sarra Sent on 12/03/20225 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great linens, lots of selection!
We used LUXE Event Linen for our table linens and napkins on our wedding day. We were so pleased with the selection, service provided and fair pricing we received. Pick up and drop off was easy - we got married over a holiday weekend and ended up working with our venue to put the linens on ourselves which was easy for us. We paid for the napkins to be pre-folded; their rates are fair for this and it was a massive help when setting up for a 210 person wedding. We received lots of compliments on our table set up. We had a variety of table sizes including 10 ft rounds, 8 ft long tables, cocktail high-tops, and a small table for our cake. They have plenty of inventory and selection that accommodated all of our needs. We would definitely work with LUXE again and absolutely recommend them for all southeast Michigan brides and grooms! -
Quality of service
-
Megan Sent on 05/03/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Beautiful products, great staff
My experience working with Luxe Event Linen was great, overall. The final product of our wedding was so beautiful and we were so happy with the service we received.
We had to postpone our wedding from 2021 to April 2022, and we understood the reasoning for some of the increased fees. I was able to go back to the showrooms to review my initial choices, which was great bc I ended up changing a couple of selections. We weren’t informed that the chair rental had been outsourced to Detroit Chivari, a change that occurred somewhere during the pandemic, but it was a total nonissue. Everything was delivered and ready to go for our wedding.
Our day ended up so beautiful, we would certainly recommend Luxe Event Linens (and Detroit Chivari) to anyone looking to host an event. -
Quality of service
-
Morgan Sent on 08/02/20215 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Super easy
Luxe was very easy to work with and had a great array of choices for fabrics and chairs. The linens were beautiful. They also had an elegant alternative to the very common and uncomfortable Chiavari chairs; we went with the champagne infinity chairs and they were much more comfortable on the back.-
-
-
+4 photos
-
Quality of service
-
Andria Sent on 02/17/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Awesome company
Luxe was so awesome to work with throughout our whole wedding planning experience! We worked closely with Shelby and she was very responsive even with all of my crazy emails and changes and requests. She made us feel confident that our reception would look beautiful and all of our guests agreed! -
Quality of service
-
Allison Sent on 10/19/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The best!
Luxe Linen was a pleasure to work with!!! I was a bride with a vision, but also so unexperienced with what I needed. Shelby was so incredibly helpful from the very start. She asked about what I was expecting / wanted, and from there, she made that vision happen. Not only did Shelby help me with planning stages, they delivered and set up for the wedding. This was a very smooth process - so smooth that i didn't have to worry about ANYTHING :) What a dream come true for a bride-to-be on her wedding day. I received many compliments on the beautiful linens that Luxe supplied. They have very reasonable prices - especially for the amazing products that they offer from weddings and the customer service that you receive when you make Luxe Event Linen one of your wedding vendors - and I highly suggest it!!! Anyone considering Luxe Linen - you will be extremely happy with your decision to use them! -
Quality of service
-
Ashley Sent on 07/29/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Table Over Lays
I had a great experience working with LUXE for my table linen over lays for the guest tables, head tables, and cake table. It was very easy to call and make an appointment to come to their location to view their collection, They have a large variety of table cloths and over lays to choose from in varying colors, patterns, and fabrics. I worked with Shelby and she was amazing. She asked about my wedding color and vision and pulled samples that she thought would go well. She was spot on with her choices and was not hesitant to display other samples I wanted to see. Every staff member at LUXE was very kind, friendly, and professional. They were not pushy or over bearing. Prices were reasonable. Picking up and dropping off the linen was simple, quick, and without issues. -
Quality of service
-
Sarah Sent on 06/18/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great Service and Flexibility
Luxe Event linen was so flexible in helping me select my reception linens. They didn't mind my coming in more than once to meet in their showroom before choosing linens, trying out LOTS of different combinations of linens, napkins, and chargers, and taking lots of pictures. They were also very helpful with honing my design and colors! -
Quality of service
-
Kayla Sent on 02/21/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Luxe is Great
Luxe was great from start to finish. I rented table cloths, napkins, and chairs for my wedding (which looked beautiful the day-of). Their showroom is so awesome in helping you look at different combinations of linens and chairs to determine the look you like before you make a final decision. Shelby was wonderful throughout the entire process. If I ever have another event to rent for, I will definitely be reaching out to Luxe again. -
Quality of service
-
Athena Sent on 07/11/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I had an AMAZING experience with Luxe Event Linen. I worked with Shelby, who provided 5 STAR customer service. I had so much fun coming in to pick everything out. Shelby was super friendly and fun, and really helped me make my decisions. After I made my choices, Shelby was ALWAYS available to answer my questions in a timely manner. When it came to logistics, I was nervous because my reception was in Bay City, about an hour and a half away from Troy. Luxe took care of EVERYTHING flawlessly. They communicated with my vendor directly, arrived on time and provided very efficient set up and tear down services. The linens, chairs and draping were INCREDIBLE and without a doubt took my venue to the next level! Worth every penny. Don’t hesitate to book them for your event. You will not be disappointed.-
-
-
+2 photos
-
Quality of service
-
Shona Sent on 03/08/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The team at Luxe are a dream to work with - look no further for your linen, chair, charger, pin lighting and decorative draping needs! I hired Luxe for my wedding and could not be happier with how my vision came to life. My experience from start to finish was first class; Luxe are always willing to accommodate with special requests, and truly deliver top notch customer service and onsite professional personnel. Luxe provide high quality rentals, detailed invoice revisions, punctual install and pick ups and competitive pricing. You will get exactly what you book with Luxe - perfection in all areas. Rest assured that this IS the right linen company for your upcoming event needs!! -
Quality of service
-
Robert Sent on 12/12/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
My best vendor by far! I enjoyed working with them throughout the entire process. Our wedding was so beautiful and LUXE made it so easy. -
Quality of service
-
Jenny Sent on 12/12/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Luxe had lots of options I didn't see elsewhere. They had great ideas on how to pull it all together. Highly recommended! -
Quality of service
-
Frank Sent on 12/05/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
My wife asked that I do a review since I didn’t think that Chairs and linens would be important at our reception. I couldn’t have been more wrong. Shelby was great to work with and made it so easy. My wife was happy and in the end isn’t that what it’s all about? Thanks Shelby and team for your help in making our Day the perfect one. -
Quality of service
-
Sara Sent on 12/05/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
My easiest vendor to work with! Highly recommend. -
Quality of service
-
Kimberly Sent on 12/31/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Our caterer arranged for us to use Luxe for our rentals and they were just great to work with. For a nominal charge, they came and set everything up and tore it down, which saved us a ton of work and our venue was absolutely stunning and memorable thanks to their high quality products. -
Quality of service
-
Alanna Sent on 11/02/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I rented chargers from Luxe. They were the best value and even had an option for you to pick up and drop off your own order. Quick, easy, no hassle...just perfect -
Quality of service
-
Sumir Sent on 10/13/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Initially, we were not looking forward to picking out linens for our wedding, but this turned out to be one of the elements we were most excited about with our decor! Loren was so helpful and professional. She patiently showed us tons of options and made great suggestions to meet our vision and match the rest of the design choices we had made. They had linen options that were on trend and that no other vendor we looked at had. Their chiavari chairs are the higher quality resin ones with velcro pads so you won't have to worry about your guests' cushions falling off of the chairs. They had several color options for chiavari chairs as well. -
Quality of service
-
Jessica Sent on 10/09/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Loren at Luxe was amazing to work with. She was responsive - returning my phone calls immediately, and answering all of my questions. She helped us pick out the perfect linens for our wedding and everything turned out exactly how we had pictured. They have a great team at Luxe, and I cannot say enough about how wonderful Loren was to work with. Thank you so much for everything! -
Quality of service
-
Maria Sent on 09/28/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The linens provided by Luxe Event Linens really made an impact on how beautiful the venue and wedding turned out! People were so impressed with how gorgeous they were, it really tied the room together perfectly. -
Quality of service
-
Molly Sent on 09/13/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I used Luxe Linen through our venue vendor, but I just have to say that they are superb!!! I really enjoyed the quality event materials they provided for our wedding. it was beautiful! :) -
Quality of service
-
Cynthia Sent on 07/24/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I had an excellent experience working with Luxe Event linen! Loren was so accommodating and helped me choose the linens, and helped me make a few changes, and even more changes, and it was ran all smoothly! I had so many compliments on the linens & chivalry chairs. I would highly recommend Luxe! -
Quality of service
-
Greg Sent on 06/15/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We used Luxe for our Chivari Chairs, chair bows, and table clothes. Everything they delivered was amazing! They were so friendly to deal with and extremely accommodating! We dealt with Loren the entire time and she was beyond phenomenal. :) She helped us chose everything and was so helpful! :) -
Quality of service
-
Serena Sent on 05/26/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I used LUXE for their amazing chiavari chairs, napkins, and table clothes. They were easy to work with and helped me figure out exactly what I needed. They were honest when I had ideas that were not going to look right which was refreshing. The delivery was on time and we had no issues at all. Our wedding looked beautiful, thank you LUXE for helping make that happen! -
Quality of service
-
User2425157 Sent on 02/04/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
LUXE has the best of the best! The ladies at LUXE are so professional and easy to work with, especially an indecisive bride like me. The quality of not only their linens but also their chairs are the best in the area. Although there are other linen companies with less expensive linens, you truly pay for the quality and professionalism with LUXE. Highly recommend spending a little extra. It's well worth it! -
Quality of service
-
Amanda Sent on 10/19/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Working with Luxe Event Linen was great! Prices seemed to be fairly standard for linen rentals, it's expensive but it is what it is. Their showroom was well stocked with a variety of options that they happily switched around for me to see how everything would look together. They handled the set up completely which was a relief not having to have friends and family install chair covers and tie bows on chair sashes. Some other companies seemed to have more of a drop off policy which lead me to believe I'd have to assemble a crew to do the installation which made me nervous. Everything was handled for me with Luxe and set up of everything was done by the time I arrived at the venue several hours before our wedding! Definitely recommend! -
Quality of service
-
Joan Sent on 10/05/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
From the first meeting until the event, Loren at Luxe was a thorough and professional contact. She made suggestions, shared her expertise, and helped my daughter bring her wedding vision become a reality. We couldn't be happier or recommend Luxe Linens more! Make sure you visit them when selecting linens for your event you won't believe how they make you feel like you are their most important client. -
Quality of service
-
Amy Sent on 09/26/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We rented linens from them and they were the perfect touch to my reception! The rose gold sequin was GORGEOUS with our cake! They are very reasonable and very easy to work with! They had exactly what I wanted and even was able to show what the table would look like! Very happy with their service! -
Quality of service
-
Rob A. Sent on 09/25/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We got all of our linens through Luxe and were incredibly happy with the quality and price of our linens! They are absolutely beautiful and can add such an elegant touch to an event. We ordered chargers through them as well, a few came chipped but they refunded us promptly and without any issues. Very professional to work with! Their office is great and allows you to see your linens on a table with napkin choice and chair. It makes it so much easier to envision, especially for our wedding (home/outdoor). I would recommend them to anyone! -
Quality of service
-
Anna Sent on 07/15/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
These ladies are absolutely lovely to work with! We have rented linens from them before and on our wedding day we knew we wouldn't be disappointed, even if it was just an elopement! They are creative, friendly and have absolutely beautiful product. We couldn't have been more happy with the way everything turned out. -
Quality of service
-
Sandy Sent on 07/06/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I never realized how much of an impact linens made for an event until I went in to the LUXE Event Linen showroom. At first I was completely wowed. Everything was so beautiful. And then I became overwhelmed because I wanted one of each because it was all so pretty. They helped me design our wedding so it was elegant and memorable. People are still talking about our table cloths (who still talks about table cloths!?) Our wedding would have been so drab without their assistance! They even made these little flower accents for us because they had **ONE** example set out. They made over 150 for us. Really went above and beyond. Incredible company. -
Quality of service
-
Alisha Sent on 05/14/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
While we only rented a few linen items, we were incredibly happy with our rentals! We got tablecloths for our head table and our cocktail tables to dress things up a bit, and it really made our reception beautiful. Luxe was very friendly and helpful and the cost was very reasonable. Since we rented only a few items, we picked up and dropped off our items, which was quick and easy. I've seen pictures of their work where they do the entire room (we were recommended to Luxe by A Moment in Time/Jen House Design) and it is so beautiful. I would absolutely recommend Luxe Event Linen! -
Quality of service
-
User5760469 Sent on 05/02/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
They were fantastic! Really quick to respond and very timely with everything. -
Quality of service
-
Jackie Sent on 05/01/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I immediately felt comfortable with Luxe from our first initial meeting and we booked them within a week of that first meeting! They offer great packages and their products are well cared for. Walking in, the only thing I knew I wanted was Gold Chiavari chairs and they helped me customize the linens and napkins, as well as some extra chair accessories, to get the perfect look that fit the theme of our wedding to a T. I couldn't have been more happy with the way everything turned out and I've already told two of my recently engaged friends to use Luxe for sure! Thank you guys so so much!! -
Quality of service
-
Krystyn Sent on 01/08/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Jessica at Luze was so great! She was super sweet and so easy to work with. Our linens at our wedding were gorgeous and perfect! -
Quality of service
-
Abbie Sent on 10/21/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
When booking my wedding reception, I knew the blue chairs and short tablecloths were not going to go with the theme of our wedding. Searching around for a solution, I found Luxe. They have a beautiful showroom in Troy and were excellent to work with. They helped create a concept that I wouldn't have thought of on my own to really set the mood for our event. My venue threw them some curveballs, and they handled them perfectly. It was the only moment I thought I might freak out about, but they took charge and assured me that they would be able to handle the challenge without any issues. Their chivari chairs are also excellent quality. Not the wobbly wood ones you are probably used to. Overall I was impressed with their professionalism, quality, and variety of linens. Our day was gorgeous and perfect. Luxe was definitely a major reason for that! -
Quality of service
-
User1983092 Sent on 10/18/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Fabulous linens at fabulous prices. A+++++++ -
Quality of service
-
Taryn Sent on 09/23/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I hired Luxe Linen for my table linen and chair decor for my reception. They were fantastic!!! First of all, the value of what they offer cannot be matched. I had my heart set on Chivari Chairs for the reception and was about to abandon the idea due to cost until I found Luxe Linen. Working with Jessica was great - she was friendly, knowledgeable, and responsive to all of my communication. The quality of product they offered was great was well - everything looked elegant and refined. I was so, so, so, happy with the way my reception room looked when I walked in the door and a lot of that was due to Luxe Linen's products. I highly recommend checking them out! You won't regret it. -
Quality of service
-
User1340650 Sent on 08/07/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Luxe Event Linen was fantastic! My reception was beautiful thanks to them! They were so easy to work with and worked well within my budget. I have already recommended them to several of my friends with upcoming weddings. -
Quality of service
-
Kara Sent on 06/16/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Luxe Linen is the very best, and I cannot thank them enough for helping to make my wedding a dream come true. All of the staff, especially Jessica and Colleen, are absolutely wonderful, and they really know their stuff. When I walked into the atrium at the Inn at St. John's, I was amazed at how beautiful the linens and chair covers were. The champagne pillowcase chair covers, champagne silk table linens, and beaded overlays were absolutely stunning. I could not have been more pleased with how everything turned out, and I am beyond thankful to Luxe. If you are getting married, do not go anywhere but Luxe. I promise you won't be disappointed!! -
Quality of service
-
Suzy Sent on 06/06/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Jessica at Luxe Linens was great. She helped me through the whole process - from picking out the right designs, to logistical issues, and submitting my payment over the phone. They are the best linen vendor in SE Michigan - no doubt. -
Quality of service
-
Heather Sent on 06/05/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I was told the Manager at my venue took a picture If my room before my guests arrived to use on their website. That's how beautiful it looked! -
Quality of service
-
User1740948 Sent on 06/02/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The linens were amazing and everything looked beautiful! Jessica was great to work with. -
Quality of service
-
Ashley Sent on 05/29/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Luxe made our wedding perfect! We absolutely loved everything! -
Quality of service
-
Nikki Sent on 02/13/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Working with Luxe was an all around great experience. -
Quality of service
-
Nan Sent on 12/14/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The staff at Luxe Linens are very professional and accommodating. They have the most beautiful linens. I found the absolutely perfect table coverings for my fall wedding. They had the unusual copper color I was hoping to find -- a newish color that wasn't available everywhere. They special ordered the lines for our event and provided swatches for us to use to coordinate flowers and cake. You can be assured of beautiful linens delivered on schedule. -
Quality of service
-
Jill Sent on 12/06/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great to work with Jessica! She gave us great customer service and the whole experience was wonderful! -
Quality of service
-
Lisa Sent on 12/05/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Luxe was great. I only did my hair covers through them because my hall supplied the table clothes.
They looked great. I had no problems with them at all. Even though what I picked was more on the plain side they had so many options to choose from. I would for sure recommend then to others. -
Quality of service
-
User1451022 Sent on 11/14/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Luxe was fantastic! The linen was absolutely beautiful! No wrinkles, folds, etc. I had the charcoal grey pin tuck and it was stunning! I would use Luxe for any event I had! Brides- if you want a good deal and stress free experience, use Luxe!!! -
Quality of service
-
Jessica Sent on 10/25/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We used LUXE linens and Chiavari chairs for our Oct 2013 wedding. Without hesitation, I would say that we were 110% satisfied with LUXE. For our consultation, Jessica (LUXE consultant) utilized a small showroom inside the LUXE office to help us visualize our linen and chair options. Also, Jessica was very responsive to my follow-up questions both before and after we signed a contract. We also utilized LUXE delivery and setup services, and everything appeared seamless to us the day-of. We could not have been happier with the value that we were provided by this vendor. -
Quality of service
-
User1398194 Sent on 10/24/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great service. Prompt and professional. Thank you, Jessica! -
Quality of service
-
Heather Sent on 10/18/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
LOVED working with Luxe! My wedding was gorgeous! Great selection of linens and chavari chairs! Any concern I had I emailed to Jessica no matter the time of day she was great at responding! I couldn't have asked for a better experience and such an amazing wedding ! Thank you so much ! -
Quality of service
-
Shelley Sent on 10/15/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Luxe Event Linen made our event look absolutely gorgeous! They were fantastic to work with and made the meeting go very fun. They really saw our vision and the linens, napkins, and chairs could not have been more perfect.
They made our event look so dreamy and gorgeous and had the best selection of linens. I'd definitely recommend them to every single bride! -
Quality of service
-
User1374614 Sent on 10/11/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Luxe Linens was without a doubt an amazing vendor to work with! Jessica was incredibly knowledgeable, responsive and helpful throughout the entire process. She was GREAT at offering up ideas that coordinated with our color scheme and the feel of the event and I was so thrilled with our final look. I received a ton of compliments on my linens and know if wouldn't have looked as beautiful without the help of Jessica. I met with one other linens vendor after and knew immediately that I need to go back to Luxe - as I just ended up creating the exact look that Jessica created! They're good at what they do and because they operate out of a warehouse, they are able to keep the linens fresh, clean and wrinkle-free. Your wedding is the biggest event you'll ever plan - so go with someone you know you don't have to follow-up with repeatedly and can trust to get the job done. -
Quality of service
-
Maria Sent on 10/10/20135 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Rented chair covers from Luxe for my recent wedding. While I wasn't there for the actual setup, everything looked perfect when I arrived to the reception. All of the chair covers were in perfect condition, and I got quite a few compliments on the uniqueness of the flair chair covers. From start to finish, Luxe provided exceptional customer service, and it was nice to deal with a vendor that accepted credit cards without any additional fees! Would recommend them to anyone looking for something more than a boring old cover and sash! -
Quality of service
-
Kristina Sent on 09/27/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
This company and their employees, especially Jessica, is great! They have a huge selection of linens and are constantly getting more in. They will set up tables in their show room and show you as many linen/chair combinations you want to see. I was a very indecisive bride and went back for three appointments and they took everything in stride and didn’t mind at all. Our wedding was so gorgeous with the table linens, chiavari chairs and sashes, chargers, napkins and napkin rings from this company! Jessica even made custom sash embellishments for our bride and groom seats. They made the entire evening. I would definitely recommend this company to every future bride looking for linens or chairs! -
Quality of service
-
Nicole Sent on 12/11/20125 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I was referred to this company by a relative, and was amazed! Meeting with Jessica was a breeze! She helped us pair items that would look good together and even checked in with us when new items arrived. We did change our selections a few times based on her recommendations. She was very knowledgeable and paid attention to all the little details. She had the know-how to see the overall vision of our wedding, and we were not disappointed!! I would HIGHLY recommend working with Jessica and AECC! -
Quality of service
-
Jamie Sent on 08/15/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Our florist works with this company and we are so glad she does! we were able to meet with the employees of this company once when we picked out our linens and it was well worth it! We were originally going to just use the linens from our venue but when I figured it in to my budget it was actually cheaper to do so! our room turned out BEAUTIFULLY! They were very nice and easy to work with. they suggested beautiful linens to go with our flowers and color scheme. Our florist actually brought our centerpiece samples to their place of business so I could get a better idea of what it would look like!
very affordable as well! -
Quality of service
-
Amy Sent on 07/24/20125 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We got our chair covers, sashes and table runners from Affordable Elegance. We were very pleased with how everything looked. They were easy to work with and very responsive to questions. -
Quality of service
-
Melissa Sent on 06/06/20125 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Affordable Elegance made my experience not only fun, but, worry free. When my Mom and I went to meet with Jessica for the first time, she had donuts and cider waiting for us with the table set with the linens and chairs that I had told her I was looking for. We were able to see exactly what the chairs looked like and how comfortable they were. Jessica was able to extend a sale price to me that they had just offered at a bridal show. I checked the pricing and it was competitive. Once I signed the contract with Jessica and told her what I needed, I didn't worry about another thing. The chairs were exactly what I wanted, arrived perfectly on time on my wedding day and were picked up afterward without me even getting involved. Thank you to Jessica and Colleen! If you have a choice, I would definitely go with Affordable Elegance if you want a worry free wedding! -
Quality of service
-
Melanie Sent on 05/28/20125 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Supper easy to work with! We met at their display center and went through a ton of options. They were very conscious of my small budget and helped me find the perfect look for my reception. It was beautiful and I would probably use them again for other events. Their prices were very competitive and their service was above average. -
Quality of service
-
Theresa Sent on 10/25/20115 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Affordable Elegance was by far the best vendor I had the privelage to work with during our wedding planning. Jessica went the extra mile to ensure our day was perfectly elegant! She was very professional, knowledgeable, and helpful. Affordable Elegance was very prompt and diligent with everything they said they were going to do; which was most appreciated during this busy time. I will continuously recommend Affordable Elegance to anyone that wishes to add that graceful touch to their special occasion. Thanks Jessica and Affordable Elegance!! -
Quality of service
-
Jami Sent on 10/21/20115 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
They are great! They did an amazing job, the chair covers, table linens, and napkins were gorgeous. I could not be any happier with the result. They were a joy to work with, and Jessica is so sweet and helpful, she made the whole experience so wonderful. Highly recommend!!!! -
Quality of service
-
Diane Sent on 10/08/20115 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Affordable Elegance was absolutely outstanding to work with in regards to my daughter's wedding. My daughter was in a terrible accident and needed to postpone her wedding. Her wedding took 10 weeks after the contracted date I had arranged with Affordable Elegance. When I was made aware of my daughter's accident I immediately called them to tell them of the postponement and the need to reschedule her wedding. At the time of this call I had no idea when we would be able to reschedule her wedding. Affordable Elegance reassured me that this would not be a problem and to call them as soon as I was aware of the new date. Crystal, the owner, even offered to call my other vendors as she could tell I was quite emtional about my daughter's situation. We resceduled with Affordable Elegance and they did not charge me for the change of the orginial wedding date. The linens made the wedding reception very, very elegant.. They truly put the customer first. I very highly recommend them. Sincerely, D. Below -
Quality of service
-
Samantha Sent on 09/20/20115 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
AECC provided the linens for my wedding and did a phenomenal job! My mom worked with Jessica, Colleen and Crystal and she said they provided nothing but professionalism and were such a joy to work with. Our reception looked amazing and we highly recommend Afforadable Elegence Chair Covers & Linens! Also, the same owners own Miss Kate's Maids in Birmingham and I highly recommend contacting them regarding bridesmaids dresses, flower girl dresses and dresses for the mother of the bride. They have a great selection and are a pleasure to work with. Both my bridesmaids and mom purchased their dresses there and I recommend Miss Kate's Maids to all brides! -
Quality of service
-
Megan Sent on 05/24/20115 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Everyone at AECC was GREAT! I got everything I wanted and more. The room was beautiful and they made everything so straight forward and easy, I never had to give it a second thought. -
Quality of service
-
Rodney Sent on 08/31/20105 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
This vendor came highly recommended by my florist and I'm so happy she did. Colleen was great with working within or budget and Jessica was great with servicing us from deciding on the table linens that matched our theme to having the linens ready at a convenient time for pick up, one less thing for this bride to worry about!
We had our reception at Crystal Gardens-Southgate and while we decided to use the in house chair covers for convenience we couldn't settle for plan linens that weren't floor length. I shopped around to many places but AECC's price could not be beat. We were very pleased with the elegance that their linens added to make our reception perfect! -
Quality of service
-
Greg Sent on 12/15/20095 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The chair covers were beautiful and affordable. They set up all of the covers without even being noticed. We could not have been more pleased with their services. -
Quality of service
-
T Sent on 07/15/20095 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Very easy to work with - GREAT vendor! Prices were unbeatable. We were able to pick them up which saved delivery costs. -
Quality of service
-
Kelly Sent on 01/20/20095 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We used Affordable Elegance Chair Covers & Linens for our chair covers at our reception. We got married at the Detroit Athletic Club and being from Ohio it was so hard to just trust in people. Well, we couldn't have been happier with the services provided to us by Affordable Elegance Chair Covers & Linens. My mother saw our reception room set up before the chair covers were on and said the room looked beautiful but with the chair covers on she said it just "completed and finished the room, it gave it more elegance". We were so happy with the way the chairs looked. I highly recommend using Affordable Elegance Chair Covers & Linens, the staff is professional and completely willing to work with in your needs! Thanks!!! -
Quality of service
-
Sandra Sent on 11/22/20134.9 out of 5 rating4.9
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4.5 out of 5 rating4.5
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Excellent service. Great ideas. -
Quality of service
-
Kathleen Sent on 10/20/20134.9 out of 5 rating4.9
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4.5 out of 5 rating4.5
-
Flexibility 5 out of 5 rating5.0
Everyone at Luxe Event Linens was wonderful to work with. The quality of their linens was top notch and they were supportive, caring and knowledgeable in helping us decide just what was going to look best at our venue. Our venue received new chairs just 4 days before the wedding and the gals at Luxe were willing to work with us to make the last minutes changes we needed to make sure things fit properly. Everything exceeded our expectations.....it was breathtaking and we received many many compliments from our guest as to how great everything looked. I would highly recommend working with this company. You won't be disappointed. -
Quality of service
-
Stephanie Sent on 10/17/20134.9 out of 5 rating4.9
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 4.5 out of 5 rating4.5
Luxe was wonderful! My wedding turned out perfect. They were very accommodating especially with changing pretty much everything only a month before the wedding due to renovations and new chairs at my venue. They helped me choose what they thought would look best while I was across the state an unable to meet with them in person. I had to trust their judgement and what they suggested turned out to look better then I could have ever imagined. -
Quality of service
-
Jordan Sent on 01/30/20234.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Luxe Linen Review
Luxe Linen was recommended to us through our reception venue. They knew our venue like the back of their hand and were able to help us plan and get the perfect look we wanted. They also have a showroom you can go to and they will lay out different options. I am a visual person and this helped tremendously! They also work closely with Detroit Chiavari (where we rented tables and chairs) which was super helpful. All the people that work there were helpful and sweet, despite going through a crazy busy season due to all the weddings and the pandemic. -
Quality of service
-
Merima Sent on 05/26/20174.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4.5 out of 5 rating4.5
-
Flexibility 4.5 out of 5 rating4.5
We were so thrilled with the way things turned out with the Luxe Linen rentals! They have a very large selection with many different colors. They are willing to match other quotes if the products are the exact same - there's a tip for you. Look on their website for different deals they have going on. We got a great deal because they had specials going on the time we booked so they were affordable. Everyone was nice and overall we were very happy with them. -
Quality of service
-
User1632326 Sent on 05/26/20144.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
Used Luxe Linen for my napkins and tablecloths for our May wedding, and they were fabulous! Very impressed by the quality of their linens and the variety. The colors and textures added a beautiful look and feel to our overall decor. Many thanks to Jessica particularly! -
Quality of service
-
Sara Sent on 10/06/20094.8 out of 5 rating4.8
-
Quality of service 4.5 out of 5 rating4.5
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4.5 out of 5 rating4.5
-
Flexibility 5 out of 5 rating5.0
The selection is great and the staff is very accommodating. Our linens were beautiful. The only issue we had were the linens on the head table needed pressing. -
Quality of service
-
Sara Sent on 07/13/20094.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 4 out of 5 rating4.0
Colleen was great she was very helpful and friendly when it came to picking out linens. Would recommend this company to everyone! -
Quality of service
-
Francesca Sent on 02/13/20144.7 out of 5 rating4.7
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4.5 out of 5 rating4.5
-
Flexibility 5 out of 5 rating5.0
Used LUXE for the shower and reception. Everything looked beautiful, the only thing is that it took over a week to get a paid in full receipt sent to me.
Jessica helped design the venues and she was great! -
Quality of service
-
Nicole Sent on 10/11/20134.6 out of 5 rating4.6
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 4 out of 5 rating4.0
Luxe Event Linen had so many options for us to choose from for our wedding day. I had a last minute emergency with my previous linen company and was recommended to Luxe. They executed on a short timeline without any complaints. They had awesome appointment options to choose from and set an entire table for me in my colors to view in their showroom to make sure I was satisfied. They did all the communications necessary with the venue and were quick to reply to emails and phone calls.
Giant thanks to Jessica and the LEL team for making our ballroom amazing!! -
Quality of service
-
Ann M. Sent on 04/11/20164.4 out of 5 rating4.4
-
Quality of service 4 out of 5 rating4.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 4 out of 5 rating4.0
Loren was a pleasure to work with and very helpful. -
Quality of service
-
Laura Sent on 01/29/20133.8 out of 5 rating3.8
-
Quality of service 4 out of 5 rating4.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 4 out of 5 rating4.0
-
Value 3 out of 5 rating3.0
-
Flexibility 4 out of 5 rating4.0
We had some minor issues but ultimately everything turned out fine and they really do have a great selection of linens. -
Quality of service
-
Sue Sent on 01/19/20150.5 out of 5 rating0.5
-
Quality of service 0.5 out of 5 rating0.5
-
Average response time 0.5 out of 5 rating0.5
-
Professionalism 0.5 out of 5 rating0.5
-
Value 0.5 out of 5 rating0.5
-
Flexibility 0.5 out of 5 rating0.5
The linens were late arriving to the venue by 3 hours. It was set up for an 8:00am arrival and didn't arrive until 11:00am. Luxe said they set up with the venue that way. It was never set up that way with the venue. The chair pads were very soiled. The owner said,"Something should have been said to the delivery men, they would have changed them." They were so soiled the delivery men should have been able to see it and change them without being told! The charger plates were filthy with food particles and so chipped. Our venue took time and washed the food off! Luxe always seems to find something wrong with the linens when they are returned. I got charged for table linens after a bridal shower for linens that were not damaged when they were returned. For the wedding, Luxe said we had 2 linens damaged. I personally had the pick up crew look at them and our venue personnel and nothing was damaged. For over 2 weeks I have been trying to get somewhere with Luxe and they are unwilling to cooperate. Also, the day of the wedding, I called their emergency number and one of the owners yelled at me when I asked where the linens were at. -
Quality of service
Are you interested?
Are you interested?