Lovely Bride Reviews
Reviews
4.2 out of 5 rating
4.2 out of 5 rating
10 Reviews
84% recommend it
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Jennifer G. Sent on 09/29/2022
Lizzie is Lovely!
I have nothing but positive things to say about my experience at Lovely Bride. I visited a few different shops, but found that the selection at Lovely Bride fit my style best, and I felt like they had more options than smaller boutiques while still having that intimate boutique feel.
I also enjoyed that they have all their available styles listed on their website & that you are able to add whichever ones you are interested in trying on to your profile prior to your appointment. That way when you get there, the stylist already knows what vibe you’re looking for and has already pulled the specific dresses that you know you want to try on.
Lizzie was my stylist at all my appointments and I found she was quite helpful. It took me 3 appointments with her to finally say yes to a dress, and I never felt rushed or pressured, she gave good advice on how to eliminate dresses and narrow down what I wanted, and was great at pulling dresses based on various things I mentioned I liked/didn’t like.
I would definitely recommend Lovely & Lizzie for your wedding dress shopping :) -
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Nicole S. Sent on 01/13/2022
LOVE Lovely Bride SF!
If you’re looking for a special dress for your big day, Lovely Bride SF is the place to look!
I completely fell in love with Lovely the second I stepped foot through the doors 5 years ago when I went in to shop for a friend as a bridesmaid. I knew then, once my big day came, I was heard to Lovely Bride.
Form the adorably stylish decor, to the awesome dress selection, all the way down to the helpful staff, Lovely Bride made finding my dress a very special experience. -
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![Kelsey]()
Kelsey Sent on 10/06/2019So many beautiful dresses
This salon had all of the dresses that I hoped to try on when searching for my perfect gown! The staff was friendly, helpful and made me feel very comfortable. I can’t recommend them enough and I am absolutely in love with my dress! -
![Cortney]()
Cortney Sent on 06/11/2019Worth every penny!
My Harley dress from Lovely Bride was an absolute dream. The trying on experience was wonderful, not intimidating and very comfortable. My dress barely needed alterations and everyone is asking where I got it! Highly recommend! -
Sara L. Sent on 11/07/2022
Horrific experience
-dress ordered in jan 2022
-dress was late by 4 months and came back completely damaged by designer
-lovelybride told me to take the dress as is and go pay for tailoring to fix the damages
-tailor told me to send the gown back to designer
-lovelybride was horrible and did nothing to help or fix the situation
-i on my own (bride) sent the dress back and followed up with the designer and lovelybride over 50+ times in emails
-dress finally came back, still completely damaged
-lovelybride gave me 2 options, 1. take the dress as is and its no longer their problem (would not compensate bride for the fees she would have to pay to fix the damages) or 2. return the dress for full refund leaving me without a wedding dress.... all ONE MONTH before my wedding
-now, 1 month before my wedding, i have no wedding gown and have been put in the most stressful and worst situation ever
-please do NOT go to lovelybride or give them business -
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Elease J. Sent on 07/02/2021
Poor Customer Service
Worst Bridal Experience possible!
Consultants that lie to you to get a sale/commission
Terrible phone and email correspondences (didn't reply to a contract email for 2+ months)
Terrible customer service - constantly being disrespected and laughed at over the phone
Still waiting to hear back after being promised it would be resolved in April
Lost $2500 on a dress purchase that I will never wear
Long story:
After waiting a month to get an appointment, I was so excited to finally get in and try on all my favorites from the countless insta stories of Lovely. They were one of the few to post about size inclusiveness and having several boho styles - I fell in love with!
When I arrived - all the dresses on my wishlist either weren't available OR a size 4-6 sample. I totally understand that being a size 12 street size is really a size 18 bridal and its already so hard to find designers that will make your size. Don't advertise that you are size inclusive when there isn't more than 5 styles to try on that are bigger than a size 6! This should have been red flag number 1.
When I did finally find a dress that I loved, which was already over my price range that I told them in the beginning of the apt. The consultant told me it would be ok because you would only need few alterations since the size fit off the sample -to expect only $300 in cost. So I said YES to the dress!
After waiting until April for the dress to come in, I was so excited to come in and pick it up! We live an hour away from SF so it's a fun drive to go pick up in the city. Unfortunately - you weren't able to try on your purchased dress in the store because of COVID restrictions. Which makes no sense, how could I try on all the samples I want but the dress that is only mine I can't. This should have been warning flag number 2 but no I kept the faith and trusted the staff. They said call within 48 hours if there is any issues.
I went straight to the alterations where they told me I would need a lot of alterations to adjust the length and straps, a total of $800 in alterations. I was in shock! I just trusted the staff that alterations would be lower but I was in sticker shock now with the dress being over my budget but also including alterations is now $1K over my budget!
I called the store immediately after I left the alterations to say they ordered my dress wrong and they literally laughed on the phone saying that wasn't possible. I asked to talk to a manager, they said they will call me back in an hour. Fast forward to the next day, I finally get a call offering to provide an alterations credit of $300 OR they can resell my dress on Halo for less commission than normal.
I took the offer to sell my unused dress on Halo in April 2021. They said great, we will draft the contract up and have it to you next week. After 5 emails and weekly calls, I have finally received the contract. I did my part and signed everything within 10 mins of receipt. I have not yet receive the next steps, no reply to my acceptance email, and the dress is not on the site for sale!
I will never refer this company to anyone unless you are smaller than a size 6 street size, have a budget of $3000+ for your wedding dress + alterations and don't care about how they treat customer service. -
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