Local Motion of Boston Reviews

Local Motion of Boston

Braintree, MA

4.4 out of 5 rating, 49 reviews

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4.4 out of 5 rating

4.4

Good

49 reviews

Recommended by 87% of couples

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Quality of service
4.3 out of 5 rating
Average response time
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Professionalism
4.4 out of 5 rating
Value
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Flexibility
4.4 out of 5 rating

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Danielle Sent on 05/09/2023

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Wonderful Company- No Issues!

This was a wonderful choice on our part. This company was recommended by our venue and they delivered. They were on time and courteous to our guests. No issues whatsoever, and they were very communicative!
Jacob Sent on 08/03/2019

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Super easy and successful experience

We had a great experience with Local Motion for our wedding. We hired them with not that much advance notice (about four weeks) but they accommodated our requests and somewhat complicated itinerary without any hassle whatsoever. Lisa and her team were communicative both before and after we signed the contract, including when the hotel requested that the bus park on a side street rather than at the front door. On the day of the wedding, the bus showed up on time and followed our requested itinerary without any problems. In addition, one of our guests left her phone and ID on the bus and we were able to retrieve them pretty easily after the event was over. We would absolutely recommend them for your wedding or similar event in the Boston area. Also nb though the quoted price was a bit higher than some others, it does include driver gratuity. Thanks Local Motion!
Flavia Sent on 09/05/2018

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We booked a school bus from Local Motion to shuttle our guests between our wedding venue and hotel. Everything went smoothly in terms of booking and day of - highly recommend!

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Teresa Sent on 06/08/2018

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We used them for our wedding transportation and it worked out perfectly! On-time, clean, and affordable! Cannot thank them enough!
Sara Sent on 11/04/2017

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We had a great experience with Local Motion, which provided a yellow school bus for guest transportation for our wedding in September. They were easy and professional to work with (they like to handle details over the phone, and then would email write-ups of what we agreed to). Our driver was very professional, on time, and everything went very smoothly! Was MUCH more affordable than other bus options (e.g. coach) and worked great. Highly recommend!
Jillian Sent on 02/17/2016

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Booking this vendor was very easy. We really wanted to have yellow school buses to transport our guests from hotel to venue. This company was the only one that could guarantee service on a Friday afternoon while school is still in session. Other companies said they could not guarantee a bus would show up on time!! Looking forward to working with them on our wedding day.
Bridget Sent on 11/19/2015

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Local Motion did the transportation for our wedding and did a great job! We had a lot of instructions for both the rehearsal dinner and our wedding and they followed them all perfectly. They even had a call with me three days before the wedding to go over them all again. I would recommend them as wedding transportation to anyone!
User1633207 Sent on 05/27/2014

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The drivers were courtesy and prompt, the buses were clean, and our guests were very happy. To top it off, I had an amazing working relationship with Lisa, who made several tweaks to our order and was always prompt in her responses. Highly recommend this professional organization.
Catherine Sent on 04/22/2014

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We used local motion to hire a coach bus for our wedding guests and could not have been happier with how everything worked out! Their price was competitive and they were very receptive to our somewhat complicated request with multiple destinations. We asked that they pick up guests at the hotel, take them to the church, then take them and any other folks who needed a ride to the reception and then take multiple trips back to the hotel towards the end of the night as people were ready to leave. I was nervous about the bus being late to the church with a lot of our guests, but they were the first ones to arrive! Everything was prompt and efficient, and I heard from the guests that the driver was super nice. The best part was that after I confirmed the details in the few days leading up to the wedding, I didn't have to think about it again! To me that is the definition of a great company to work with for a big event.
Amy Sent on 09/01/2013

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Given their incredibly low prices, we weren't expecting stellar service from Local Motion, but we got it! Local Motion staff checked in with us several times in the days leading up to our wedding to confirm all of the details of our transportation plan, and they were very accommodating of the minor changes that arose on the actual day. Their pricing, as mentioned, was very affordable. This is a great business.
Portia Sent on 08/18/2013

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The staff at Local Motion were responsive and wonderful to work with. They were responsible for transporting all of our 150 guests from Boston to Topsfield and back again for our wedding. They were on time, friendly, and professional. We would recommend them without hesitation.
Sherri Sent on 11/03/2012

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Local Motion transported our guests from the hotel in Boston to and from our wedding in Sherborn. Jessy, LM's transportation coordinator, was extremely helpful and responsive throughout the process. Rates were very reasonable compared to other companies. Our driver was punctual and courteous. We would absolutely use Local Motion again.
Rhonda Sent on 10/07/2012

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Jessy was so helpful in answering many emails trying to coordinate two buses and multiple locations. The value was the best around, busses were clean and the drivers were on time and professional. Great company and experience.
Daniel Sent on 09/27/2012

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We were looking for a way to transport 50+ guests to/from our venue (ceremony/cocktail/reception all in one site) - from two hotels, roughly 15 minutes away....to keep our guests from having to worry about getting there, and to prevent drinking and driving.

We looked into limos, coaches, etc...but as our wedding was at a barn (Barn at Gibbet Hill in Groton, MA) - school buses seemed fun & fitting.

I e-mailed for a quote, and within a day heard from Jessy. Over the months, our needs/ideas changed a little bit...and I'd discuss changes with Jessy, and same day - have a new quote.

The price was MORE than fair, we were able to add gratuity right to our AmEx (one less thing to worry about), and the service was quick, efficient, 100% on-time...and certainly affordable.

Weddings are a lot of work...if you need group transportation... definitely consider Local Motion - it will be one less thing to worry about, because they will take care of things without a problem, without any catches, and without any small print.

Thank you Local Motion, and Jessy, for making this part of our wedding so easy to coordinate...and for a fun bus ride as a married couple :)
Laura Sent on 07/14/2012

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Local Motion provided guest transportation to and from my wedding reception. They were on time, and the driver was polite and courteous. I booked the service with Jessy, who was very responsive, answered all my questions and emails, and helped me through the whole process, so that the evening went without any problems. I am very happy with the service provided by Local Motion and would definitely use them again.
Vera Sent on 07/01/2012

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Local Motion provided transportation for both our rehearsal dinner and our wedding and they were terrific! Jessy was incredibly helpful in setting everything up and in helping with last minute changes. All of the busses were early, the drivers were polite and friendly, and everything went smoothly. I would definitely recommend local motion!
Frances Sent on 06/26/2012

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quick response time! great service transporting my guests after the reception ended to the hotel.
Hayley Sent on 06/12/2012

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Local Motion of Boston could not have been more pleasant to work with. Their coordinator, Jessy, was helpful and thorough, and their driver was courteous and professional. I would use them again in a heartbeat. THANK YOU!
Richard Sent on 06/05/2012

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Local Motion was great to work with. It was raining the day of the wedding so the buses really helped keep people dry and on time.
Stephanie Sent on 10/03/2011

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I hired 2 coach buses to take my guests from our hotel to the church and back to the reception. Local Motion was very easy to work with and everything went smoothly the day of my wedding.
Kimberly Sent on 08/23/2011

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If I could give more than 5 stars I would. We had 3 55-passenger shuttle buses to transport guests to and from the hotels/ceremony/reception/back to the hotels. They were all right on time and the drivers were amazing - specifically, Lenny. On the way to the ceremony, with a bus-load of guests, a jet ski fell off a trailer in front of him and bounced down the road. He went above and beyond to ensure no accident occurred and all our guests were safe. Definitely go with Local Motion for transportation services!
Lara Sent on 06/30/2011

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We hired Local Motion to transport our guests from the hotel to the venue and back, a 15 minute drive. We choose the school bus, and the driver was timely and pleasant. They were reasonably priced, and by far one of the most pleasant and professional transportation vendors we dealt with. Highly recommended!
Beth Sent on 06/22/2011

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We used Local Motion for both our wedding and rehearsal dinner. Friendly driver and a clean vehicle. I would def recommend them!
Jana Sent on 06/03/2010

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Local motion is super easy to work with and very reliable. They have many varieties of transportation options. We went with a school bus both a regular bus and a short bus. We had a great time and the driver was very professional and easy to work with.
Karen Sent on 09/24/2012

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We were very pleased with Local Motion. Both my friends who recently got married also used them (mention your friends and you might get a discount). I had called around and Local Motion was definitely a good deal. We used a 50-passenger school bus (half the price of a coach bus for the same # of seats). Jessy was great and responded pretty promptly and sent the invoice and details over email. I was planning the wedding from out of state and working with Local Motion while not in MA was not a problem at all.

I can't speak to how the driver was (since I wasn't personally on the bus) but I heard no complaints from guests, who all got to the wedding on time!
Samantha Sent on 06/18/2012

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Local Motion was easy to work with when planning my event. The driver showed up on time on the day of and everyone made it to the venue and back on time which helped to make a stressful day just a little easier. Thank you!
Anne Sent on 01/01/2012

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Local Motion of Boston was very responsive when we first contacted them and throughout the planning process. They were so great to work with and on the day of the wedding they were prompt and courteous. They did two trips for us from the hotel to the church and then back to the hotel and managed to get all the guests where they needed to be on time.
Margaret Sent on 09/25/2017

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Local Motion was great! I booked the school bus shuttle for our wedding initially about 8 months in advance. Sometime between the initial booking and about a month in advance, my initial contact left. They have tons of systems in place for booking and managing bookings so transferring me to a new POC was very easy. They also have a great system for sharing the transport details with clients, so I knew exactly what instructions the bus driver was given and was able to change them.

I will say my new contact didn't respond to some of my emails the week of the wedding which made me nervous, however he was very responsive and friendly once I called him. If I could do it over I would have called earlier in the week so I wasn't stressing for a day or so leading up to the wedding - but all in all great service and I would definitely use them again!
Claudia Sent on 08/07/2013

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Working with Local Motion of Boston to rent 2 activity buses to transport wedding guests went perfectly. They answered all my questions via email & over the phone promptly. Our wedding was a very hot July afternoon. Some guests were concerned about the heat & if the bus had AC. When guests arrived & got off the buses they appreciated the very well cooled buses & smiled at the goose bumps on their arms that quickly disappeared. My only concern was that 1 wk prior to our event when I emailed my correspondent at the company to confirm details, I was informed with an auto-reply email that the employe no longer worked for the company. I left a voicemail & wrote an email immediately concerned about connecting with someone to make sure any loose ends were tied. A few days later, I was contacted and informed everything was fine, but I'm glad I called to confirm. Thanks very much for keeping our guests cool & happy, & arriving to our wedding as we scheduled!
Rebecca Sent on 10/26/2011

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We rented a medium sized school bus for our wedding party of 25. The company was extremely prompt and accurate in their timing of getting everyone where we needed them to be. The value can't be beat and we loved the fun alternative mode of transpoprtation!
Erika Sent on 08/17/2010

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We rented a School Bus to transport our guests from the Holiday Inn Rockland to Camp Kiwanee and back. Local Motion of Boston provided a clean bus and a courteous driver. They were on time and easy to work with. And they were very reasonably priced. I would hire them again.
Juliane Sent on 04/24/2013

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The booking process was fairly simple and the prices competitive. The staff were very responsive over email. On the day of there appeared to be some confusion however. The bus driver called my point of contact to say there were no guests, however he was early to the stop. The time frame was detailed in our final order, so I'm not sure why there was confusion creating unnecessary stress the morning of. Bringing guests to the church went smoothly, everyone arrived on time. Apparently on the drive to the reception, however, the driver got lost, delaying the arrival of half the wedding guests to the cocktail hour. They at least arrived with enough time to get some hor d'oeurves and chat, but not as much as those who drove themselves in. I feel in this era of GPS, and for such an important event, drivers should know the city of Boston backwards and forwards to avoid such complications.
User852969 Sent on 07/01/2012

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We used Local Motion to have two shuttle buses during our rehearsal dinner and wedding. The company was extremely easy to get in touch with, responsive and had the best rates we could find to rent the buses. The buses were clean and ran smoothly. One of the drivers was awesome, but one of the drivers was less responsive. The issue with him was that he didn't pull up to our wedding venue at the end of the night until someone had to walk over and ask him too, despite the fact that it was past the time we told him our wedding would end and there was a huge crowd gathered outside. Not a big deal at all, but that is the reason why I'm not giving a full 5. I loved Local Motion overall and would use them again in a heartbeat!
Laura Sent on 11/09/2012

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They were very easy to use and were great about getting us a quote and getting back to us promptly. Overall, I think the value was great, I was surpirsed at how economical it was and gratuity was included, which was nice. They did fail to pick guests up at one stop which was disappointing, but that may have been driver error; I found the scheduling and arrangements to be very easy.
Casey Sent on 07/05/2012

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Jessy and her crew at Local Motion were such a delight to work with! No hassle and great service!
Ali Sent on 02/12/2019

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Disappointing

It was very important to us to make sure our out-of-town guests had an easy way to get to our reception. We knew our guests were fairly self-sufficient but so many of them came from across the country to celebrate with us on our wedding day, we wanted to make their trip as enjoyable as possible. One way to do that was to provide them with transportation to/from the wedding venue.

After several communications with the Local Motion team, my now-husband and I felt like everything was in order and they knew where they needed to be (and when) on the wedding day. Local Motion was supposed to have a shuttle pick up guests for the first departure time, then drop them off at the venue, and go back for the second group of guests waiting at the hotels. It turns out - they never went back for the second group of guests! After dropping off the first group, shuttle stayed parked on our wedding venue property while guest back at the hotel scrambled to find Ubers to make it to our ceremony on-time (they didn't). Someone must have alerted the driver to this mistake, because he then drove down the venue driveway in the middle of our outdoor ceremony. Not good.

Unfortunately, this mishap is one of the first things more than a few guests mentioned to me during our cocktail hour, immediately after getting married. Needless to say, after a lot of thorough planning, that was NOT what I wanted to hear. Local Motion did extend us a partial refund, which we appreciate. However, we are still embarrassed and disappointed some of our guests missed our ceremony. If we had to do it again, we would have recommended guests take Ubers or the hotel shuttle.
Zahra Sent on 03/27/2016

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Local Motion of boston provided a van for our wedding party and 2 coach buses for our wedding guests to go from the hotel (Harvard Square) to our wedding venue (Waltham). All the drivers were on time and friendly. Booking the transportation was easy. My only complaint is that 2 of the 3 drivers didn't drop guests off at the correct spot--despite us providing the correct address ahead of time and the day of. That being said, everyone eventually got to where they needed to be.
User858987 Sent on 07/10/2012

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Very good service. A little pricey, but did not have to worry at all about them getting to the right places at the right times.
Lilian Sent on 07/04/2012

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Everything went smoothly, the driver was on time, flexible, communicative, and courteous throughout the whole thing. Jessy was very quick to respond to my inquiry and helpful with getting me everything I need in a very short period of time. Thank you!
Marissa Sent on 12/04/2014

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Local Motion is the cheapest when it comes to bus rentals, I've used them for work related transportation in the past. It was a bit stressful to work with them because they had a back log and were not as quick about responding as I would have liked, but everything worked fine in the end. The best part of this service is that they let you use a credit card to pay.
Jessica Sent on 10/25/2016

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The shuttling service that Local Motion provided for our wedding, along with the friendliness of the drivers was absolutely 100% perfect. They had a pretty complicated and tight schedule (through labor day weekend traffic none the less). They were early or on time at every point and the driver was so pleasant and calm. We had a guest vomit on the bus on the way home ( yeah i know... ) but they were so nice and did not charge me the full cleaning fee the they easily could have. the ONLY reason that I am not giving them a 5 is because they are not very responsive via email... the process of scheduling, calling and discussing the plan was not as smooth as I would have liked as a stressed out bride. They may not respond to your emails, but I urge you to CALL them .. they did a really really great job and I am SO happy we went with them.
User1672532 Sent on 06/16/2014

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Used Local Motion for school buses for our guests and a coach bus for our wedding party. Other than a few snafus with guests being unsure were they were getting picked up and dropped off (buses dropped off at multiple sites and then picked up at multiple sites) things were great
Margo Sent on 10/24/2010

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We rented a 50 passenger school bus to transport our guests from the Hotel to the Venue. They were easy to work with when booking and confirming details. The pricing couldn't be beat.
The day of they were on time and got out guests to the ceremony early. At the end of the evening I found the bus driver to be rude. We were running a few minutes behind and the driver was complaining about having to wait for the bride and groom. We offered to pay extra for the extra time and his response was " I don't care I don't make more money" In the end we told him to leave and we drove a guests car back to the hotel.
N Cotreau Sent on 10/24/2018

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be careful when booking with local motion

we rented two buses to shuttle our wedding guests to and from the hotel...getting to the venue was not a problem...at the end of the night there was some confusion over whether the last bus was going to return...the driver of the school bus would not contact the other driver...she opted to overload the school bus with many guests standing for the 30 minute ride back to the hotel...once we got to the hotel my guests jumped out the emergency door...after the weekend i called local motion and they said they did everything they said they would...the driver denied overloading the bus, yet the late bus, when it showed was empty...i am disappointed that local motion totally sided with their drivers and did not take me seriously...i guess they are just moving on the next event....think twice before you book with this company
Suzanne Sent on 06/14/2014

3 out of 5 rating
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The booking and contact with the owner and accounting person was very good. Unfortunately, we had a rogue driver who started late and then got lost in spite of having driven the route several times before. The wedding was almost half an hour late because the bus was so late-a lot of stress for everyone on the bus and those of us waiting for the bus.
The driver also gave me a hard time when I talked to him about the late night pick up-not good.
The company owner was very apologetic and refunded half the contract price. The original contract was expensive but the price came down 3 times by the time day of the wedding.
If you use them-build in an extra half hour to avoid a late bus and delayed wedding!!
Jessica Sent on 06/22/2012

1 out of 5 rating
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Hands down the worst wedding vendor we used. We had rented two buses to transport our guests from the hotel to the venue where the ceremony and the reception were being held. One of the drivers ran over a curb on their way out of the hotel and per my guests, the bus was never the same. It was making a very unsettling noise and nothing was done about it. I was also told that the one particular driver was driving very fast and was not very cautious.

The day of the wedding, the drivers didn't act as agreed upon and took valuable time away from our wedding. My mother, husband and I spent about a half an hour with the drivers arguing with them on what they needed to do, which had all been previously agreed to. It ended up working out, but the wedding night flies by so quickly that it was a shame that we had to waste such a significant amount of time dealing with the drivers.

After the wedding, I complained to the Company and they told me that they would look into the situation. They never followed up with me.

With the money that you spend on transportation, things like this shouldn't happen.
Maureen Sent on 12/04/2011

0.8 out of 5 rating
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Never responded to emails, only sent one bus at the end of the night instead of two and then laid on extra time charges. They were the only vendors around with reasonable prices and school buses, but it's not worth the hassle. Stay away!
User2449921 Sent on 03/10/2016
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I am sorry to report that the service Local Motion provided was subpar. The bus transportation was the worst part of the wedding. The busses left the hotel late and took the absolute longest route possible, ignoring a convienient highway nearby they chose the local roads. Subsequently the parents of the bride,and groom, arrived ½ hour late, to a one hour cocktail party. This greatly impacted our ability to greet our guests. On the return trip the drivers took the same long route; we were late again, and missed the opportunity to mingle with our guests and partake in the after party buffet. We were charged for a late arrival at the garage for one bus; a situation that was hardly our fault.
Additionally, we were misled as to the capacity of the busses. We reserved 30 passenger busses due to a weight restriction of a bridge at the venue. The busses that arrived were 50 (adult) passenger busses. Most of the busses traveled half filled. Had we know the true capacity we would have reserved fewer busses and saved a great deal of money?
Local Motion was a complete disappointment for us and we are extremely dissatisfied with the service they provided. It was very unprofessional for the drivers not to have driving directions prior to pick up – reliance on GPS is ludicrous and unprofessional. I would never recommend their services. Through Local Motion’s poorly executed itinerary, my husband and I lost (unreasonably) priceless time, at a once in a lifetime event. I wrote to them expressing my disappointment and they never responded.
Jean Sent on 11/16/2011
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Please do not use this company to provide transportation for your wedding. Our family had a terrible experience in which the Father of the Bride was treated so rudely by one of their drivers that it was an embarrassing experience for many wedding guests who overheard the interaction. An awful ending to an otherwise wonderful day. PLEASE NOTE - I wrote a formal letter to the President of Local Motion and received no response at all from the company.

11/29/2011:
Mr. Bruce Barrows of Local Motion subsequently contacted me. He offered to write a letter of apology to the Father of the Bride. He said he would address the situation of the rude bus driver. He seemed genuinely sincere. I believe our negative experience won't be repeated for other families in the future. by Jean H. on 11/29/2011

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