Lanier Tent Rental Reviews
Reviews
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![AG2005]()
Sydni Sent on 04/18/2016We used Lanier Tent Rentals for our backyard wedding set up. We had a tent, tables, chairs, and lights. There was some confusion as we got closer to our wedding day since we added things along the way. But, everything was resolved including a payment that they didn't have reflected on my invoice. Our rentals were scheduled to deliver on the Thursday prior to our wedding in the am. I am so thankful we chose this time. The tent set up was great. However, as the chairs started to be unloaded we noticed that 100 of the chairs were the wrong ones. We let the lead know and he called his boss. They got that squared away and said the correct chairs would be delivered later in the day. They continued unloading and found that only 5 of the 12 tables we rented were on the truck. They again had to call and request that the other 7 tables be brought the with 100 chairs. Everything worked out and we are satisfied. I am just glad we had it all delivered on Thursday instead of Friday as I would have been stressing the day before waiting on items. -
![Heather]()
Heather Sent on 07/17/2019find a different vendor
2.5 star review
Despite reading a few pretty harsh reviews we decided to go with Lanier Tent Rental as our furniture rental company for our wedding on June 8th. Lets start with the pros.
Pros:
When we originally decided on them we met with the manager at their warehouse and show room and they were very helpful and friendly. The prices seemed reasonable and they have a pretty extensive inventory. Also throughout the planning of our wedding we found that our needs changed and we were able to change the size and content of our order and were able to get a pretty quick turn around on quotes. The linens and runner we ordered were clean when they arrived. Despite a change in ownership the management team was helpful in a pinch and did their best to solve the many issues that I will be listing in the Cons section below. And one final pro the delivery on that Friday did come within the time frame we had requested.
Cons:
During the last week before our wedding we received a call from someone at their office. Confirming an order that was completely wrong and for the wrong date and time. This was rectified later with a call to management but gave us unneeded stress. The morning before our wedding, the delivery team arrived on time, however as soon as they opened the back of their truck the unsecured Helium tank fell valve side down onto the ground damaging it (as we would come to find later). When none of our helium balloons floated.
This proved to be a bad omen when it came to dealing with these two delivery men. We found out soon after, that for some reason they had brought two separate orders to be dropped off at our location, and one to be delivered somewhere else. Unfortunately our order was buried near the front of the truck and the two other orders, were stacked in front of our order. We looked at the manifest for the drop off and informed them that one of their other orders was not to be dropped at our site. They insisted it was and begun unloading it despite our protests. We then called the manager and he luckily set them straight. Much to their obvious displeasure. So they unloaded the other orders in the rain and pulled out ours finally.
As we read in some of the reviews the table and chairs were all pretty beat up. But other than that and the helium tank that didn’t really work, we got everything that we ordered. However, on the day of our wedding we came to find that the table cloths for the high tops that we ordered were the wrong size, though we had been assured otherwise. This lead to us wasting money on greenery that we were not able to use to tie the table cloths on our high tops.
Yet another issue we ran into was in the pickup. We had paid an additional 200 dollars for a Sunday Morning Pick up. We were supposed to be out of our venue by 11 so we had requested that we have a pickup beforehand so as not to anger our venue. We waited until noon no truck. We called their office, both main and emergency line, no answer. The head of guest services for the venue left several voicemails to find out where they were. I left an angry voicemail with my number and have still not heard back from them. That was on the 9th of June. We later discovered via guest services the truck did not arrive until after 2pm. So much for Sunday Morning pick up.
I would not recommend using Lanier Tent Rental for your events. -
![Rebecca]()
Rebecca Sent on 11/17/2013I paid over $144 for tables and chairs for my wedding reception and they were awful! I could have gone somewhere else and paid that much to get better tables and chairs! I will not be going back there! Very awful and never returned my calls.
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