Lake House Reception Center Reviews
Reviews
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4.3 out of 5 rating
4.3
Good
37 reviews
Recommended by 86% of couples
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Quality of service 4.4 out of 5 rating4.4
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Average response time 4.4 out of 5 rating4.4
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Professionalism 4.3 out of 5 rating4.3
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Value 4.2 out of 5 rating4.2
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Flexibility 4.3 out of 5 rating4.3
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User photos
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Featured
Kareyanna Sent on 03/30/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Place
Lauren and her crew are amazing! Took great care of us through the whole day! Amazing food! Amazing work, Amazing place! Lauren was so helpful on our wedding day, it rained and I was so sad that we couldn’t have the ceremony by the lake but she made the back up plan just perfect! She helped us stay on track of everything we needed to do and was so sweet! We love them all! -
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Chloe Sent on 04/19/20265 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Venue and Amazing Team!
The team at Lake House did an outstanding job when it came to making our day easy! We felt so special and we would redo it all over again if we could! The food is delicious, the venue is absolutely BEAUTIFUL, and the team really works hard to make sure you are happy and good to go. Lauren and the entire team were very responsive during planning and made the whole process a breeze. They had plenty of suggestions for other vendors that helped make our selection quick, and they take part in booking them for you as well. Thank y'all so much for making this day so special! -
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Lauren Sent on 11/20/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lake House is the perfect venue!
Lake House was the perfect location for our wedding and reception. Everything was perfect! The food and staff were so wonderful! -
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Diana Sent on 11/20/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely wonderful wedding venue
We've work with Lake House Reception Center very often. The staff members are always polite and well mannered. The coordinators make sure your event goes off perfectly.
Lake House has always been one of our most trusted venues for weddings and corporate events. We're happy to continue working with them!
SHOUTOUT to Lauren, who keeps us all on the same page for the event: from bride to dj to photographer to wedding party to everything in between, she's our Go-To. We definitely recommend Lauren and LAKE HOUSE! -
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Terrinisha Sent on 11/12/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everything was beautiful!
Ms. Lauren and her staff was outstanding. Ms. Lauren took good care of us. Everything was amazing from the venue to the food, I’m still on cloud 9. Thank you so much Lakehouse Reception for everything. I can’t thank you all enough. Ms. Lauren you’re awesome! -
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Jane Sent on 11/10/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
More than we hoped for!
Lauren and Katie went above and beyond our expectations. We both lived out of town so I was anxious about finding a venue that would take care of our wants and needs without multiple trips back to Baton Rouge. They, of course, had the option of choosing our own vendors but their choices were excellent. They had multiple food and drink packages, two bakery options, the option to have them do our flowers and a fantastic DJ. They met with us when we were in town, responded in a timely fashion to emails and phone calls and calmed my nerves when necessary! The Lake House is a beautiful venue with indoor and outdoor options for ceremonies and beautiful pictures. We were married in July and it was a second marriage for both of us. We had the time of our lives and our families and friends still comment on what a fun time they had. We worried about nothing on our special day. -
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Noelle Sent on 07/30/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely amazing!
Lauren was absolutly amazing to work with. Our whole wedding planning was made so easy because of her. The Lake House is the perfect Reception Center, the food was very good and all of our guests were impressed with the menue.
Lauren and her staff created a beautiful and went above and beyond our expectations. Thank you Lauren for everything. We could not have chosen a better place for our wedding! -
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Chris Sent on 05/22/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience
Lauren and the staff were amazing. They guided us through the entire wedding process. Any time we had questions they were there to help. The food was great, hot, and replenished frequently. Thank you Lauren and the Lake House staff for making our day very special. -
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Danielle Sent on 12/02/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great venue!
Lauren & Chris made our wedding so perfect. The food was fabulous. The atmosphere was perfect for our family and friends. We had such a great time. They kept us on target for our timeline, worked with us so closely helping us plan everything. We didn't have to think about anything that day. They took care of everything. We booked our DJ, Flowers, Cake, minister through them as well. All top notch vendors! Thanks so much to all the staff at Lake House. If you want your dream wedding, book here. You won't be disappointed. -
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Jessica Sent on 11/01/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Book Lake House - You Won't Regret It!
I am SO glad I booked Lake House for my wedding. The venue is absolutely beautiful and I had the most amazing ceremony. Even though it rained and we had to move everything inside, it was absolutely perfect. The BEST part about booking Lake House is Lauren - she is so good at her job its scary. The day of the wedding she coordinated everything down to the little details so I had nothing to worry about. She even brought me a drink after the ceremony to calm my nerves. I can't even begin to tell you how valuable this is. I've seen most venues do little to nothing on the day of. I am so grateful for Lauren and her whole team for giving me the wedding I've always dreamed of. I would recommend them to anyone! -
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Bree Sent on 01/31/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Feels like home
From the moment I walked in the door, Lake House felt like home. They were so warm and welcoming and helped me with my wish list of details. They made us take-out boxes so we could sample the food before we picked the menu. (The stuffed mushrooms are amazing!) The lake is gorgeous and the building is classic but my favorite thing about the whole experience was the spacious bridal suite! The staff brought me and the bridesmaids mimosas and a tray of food and we had our own little dance party before the wedding. I loved every minute of the experience and felt like they cared about me and my family. -
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Curtis Sent on 01/24/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lauren is the greatest
From the moment We met Lauren, we knew that we wanted to have her and the lake house team be apart of the most important day of our lives! you won’t regret the location, the service, the FOOD, nor the experience! Beautiful venue, clean, and has everything you need! -
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Julie Sent on 01/21/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fabulous setting
Working with the staff at the Lake House and experiencing this beautiful venue turned out to be simply fabulous. We held a workshop for the Louisiana Psychological Association in November '19. Everything went very smoothly and the staff was quickly responsive to any changes I wanted. Our attendees gave the setting top ratings.
Dr. Julie Nelson
LA Psychological Assn -
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Shanika Sent on 09/23/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful and memorable experience! The staff was very professional and accommodating to our needs. I would highly recommend any special occasion to t
My wedding day was a very elegant and delightful event thanks to Lakehouse Reception Center. The staff was very professional and made me feel like my event was just as important to them as it was to me. Our wedding and reception was very beautiful. We also had a one year anniversary dinner party at Lakehouse! Whether it’s a guests list of 100 or 25 they will make any event very special. I highly recommend this venue. -
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Susan Sent on 08/01/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful experience
Highly recommend lake house. Staff very friendly food was excellent. Had ceremony and reception here. Answered every question helped us with all little details we requested. -
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Laura Sent on 04/07/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A great place for a wedding!
I absolutely loved working with the Lakehouse Reception Center! From beginning to end, the staff made planning my daughter's wedding simple and elegant. They helped us with everything from the setup, to the food and flowers and kept every aspect of the reception flowing. I didn't have to worry about a thing on the day of the wedding. Very professional! I would highly recommend the Lakehouse! -
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Katherine Sent on 03/31/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lovely venue
Beautiful venue. Very accomodating. -
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Jalicia Sent on 03/23/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This is a nice place inside and out
This place was nice inside and out with plenty of options -
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Margaret Sent on 07/18/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely thrilled with the Lake House! They made planning my day so simple - ceremony setup, reception setup, centerpieces, bridal and groom suite, catering and serving, alcohol and bartender, wedding coordinator for the night, as well as clean up at the end of the night. From the day we booked, we were very confident in all they were doing for us, and loved the ease of their backup plan in case it rained (it didn't!). We had 160 guests and they were very comfortable - 80% seated with plenty of dance floor. They also are dog-friendly which was extremely important to us since our ring bearer was a husky! All of our group pictures are picture-perfect thanks to the beautiful lake as a backdrop. Great price, great service, and beautiful venue! I would definitely recommend booking them!-
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+3 photos
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River Sent on 10/02/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The loveliest space for your special day. The staff was so kind and accommodating and really took the stress from event planning. Beautiful venue! -
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Stacey Sent on 01/27/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ms. Margaret is AMAZING! She made herself available for us to tour the venue after hours and was very informative and knowledgeable. She shared experiences with us and helped us to create our own vision!!! So excited and can't wait for our big day. I know it'll be perfect!!! -
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User1423403 Sent on 11/05/20135 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing!! Amazing!!! Amazing!!! This place is the best. The staff is perfect. The food is delicious. Ramsey the wedding coordinator made everything run so smoothly from the first time we toured the property to when we had our wedding it was great. I would highly recommend this place for a wedding or event -
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Haley Sent on 08/27/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very friendly staff. They took a lot of the worry and stress off of planning the most important day of my life. They answered all of my questions and took all of my requests and made them perfect. It was great not having to worry about calling and booking everything myself! Everything was gorgeous and the cake was AMAZING!! They even had a separate room for us to get away to during the reception so that we could eat a bit together without being bothered.(You know how it is, everyone wants to talk to the bride and groom!) Service was great. Prices for everything were very reasonable! -
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Delia Sent on 01/12/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had my wedding at the Lake House Reception in Baton Rouge Louisiana. First of all, the owner, Mr. Ramsey, keeps this plantation-style home in beautiful shape. It looks more like a rich mansion. There's crystal chandeliers, french doors, massive paintings and a gorgeous and scenic lake with fountains. Best of all, this gem is located in town on Old Hammond Hwy., close to Sherwood Forest. I planned the wedding by myself for about 60 guests while finishing my last year in school. It was very hard and I am so thankful to the Lake House, especially Ms. Kamie, who assisted me with all the questions I had and tried to help me out too with a few tips and ideas. They are incredibly easy to work with; my main communication with them was through the e-mail because of school and work, and I stopped by for more important discussions like cake ordering. For about $27 per person, we fed everyone a gumbo soup, an entree, salad and bread, pecan pie, wedding cake and coffee with chocolate dipped teaspoons. They will accommodate your whims, if reasonable, like the chocolate dipped teaspoons. I saw the idea on Martha Stewart so I knew I had to have that at my wedding. Overall, very professional during the wedding day. Everything went smooth and all the guests were very impressed. I couldn't have been happier. -
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Loryn Sent on 06/30/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I could not be any more pleased with the job that Lake House did on my wedding. They covered the food, flowers, and cake. The food was excellent, and for a good price. The flowers were beautiful, and just what I picked out, and the cake was delicious!!! Ramsey was the coordinator, and he was beyond helpful. I could not give a better recommendation! -
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Brendolynne Sent on 01/27/20104.8 out of 5 rating4.8
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Lake was Great!! EVerytime my mother and I walked in or called they would tend to whatever we had concerns with. I had a night reception their which was soooo pretty with the lights and the lake. Ramsey was the bomb at the reception! He made sure that I did not want for a thing and continued to check on me and my family the entire night. My only problem was that the place is a little tight for a guest list of 250-300 people. They say that it can hold that many but NOT comfortable:) My cake was sooooo pretty!!! Plus is tasted soooo good. I was nervous about it but it came out really nice. -
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Danielle Sent on 08/01/20094.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
The outside wedding area at Lake House was really beautiful and was perfect for our dream wedding. We had our ceremony out by the lake at night. The wedding coordinator made everything flow so smoothly.
We had a very lovely reception, buffet style. The food tasted great and was presented very nicely. The staff was very friendly and easy to work with. The DJ services that they offer were great. The menu package pricing was reasonable. I loved that we could get most all services directly from the Lakehouse. All my guests and family were so happy with our wedding and reception. I cannot thank the Lakehouse enough!
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User2415178 Sent on 11/08/20154.5 out of 5 rating4.5
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
I was planning my weddi g out of state and moved my date a million times. I called like a million times but they worked with me and had no problem with it!! My wedding day was perfect -
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Katie Sent on 10/29/20094.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Great place to have a wedding. Everything was Great, but I wasn't impressed with the food or how it was displayed. -
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Kelly Sent on 11/16/20074.2 out of 5 rating4.2
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 3.5 out of 5 rating3.5
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Value 3.5 out of 5 rating3.5
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Flexibility 4 out of 5 rating4.0
The Lake House is gorgeous and it was very convenient. I had my wedding and reception there - they also did the decorations and cake. The cake wasn't as pretty as I had imagined it would be but i'll live lol. The inside and out of this place is pretty. Also be careful when you schedule things call back to make sure they will be there. I had scheduled my bridal session and noone was there when i showed up .. -
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Keisa Sent on 04/17/20123.9 out of 5 rating3.9-
Quality of service 4 out of 5 rating4.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4 out of 5 rating4.0
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
Kamie and Ramsey were great!! The venue and grounds were beautiful. The food and cakes were delicious. -
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Victoria Sent on 01/27/20083.8 out of 5 rating3.8
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4.5 out of 5 rating4.5
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Value 3.5 out of 5 rating3.5
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Flexibility 3 out of 5 rating3.0
It is a beautiful venue and made my wedding day and pictures absolutley beautiful. The staff for the most part was helpful in making my day special. -
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Shaynna Sent on 08/29/20112.2 out of 5 rating2.2
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Quality of service 5 out of 5 rating5.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 0.5 out of 5 rating0.5
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Value 0.5 out of 5 rating0.5
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Flexibility 1.5 out of 5 rating1.5
My experience with the lake house was great until they tried to charge me for overages. During the reception they notified me & said my guest count was over the original amount signed on the contract & said that I had to pay that night before we left. As if it wasn't bad enough that we had to pay for everything through them including DJ services & security but they wanted to charge me for guest that they couldn't even accommodate. They didn't bring out any extra tables, & for some people who came only came to drop off gifts & left without eating. Afterwards they gave me 3 business days to make the payment, but that Monday Not even one business day afterwards I found out that lake house had charged my wedding coordinator credit card for the charges without permission. The wedding coordinator never signed a contract, & when I called to talk to someone they told me that it didn't matter they will try any card that was ever used. Lake house only cares about making money not pleasing others. Be very aware of what your getting yourself into before signing a contract with the lake house -
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Natasha Sent on 12/17/20181.8 out of 5 rating1.8
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Quality of service 2 out of 5 rating2.0
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Average response time 2 out of 5 rating2.0
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Professionalism 2 out of 5 rating2.0
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Value 1 out of 5 rating1.0
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Flexibility 2 out of 5 rating2.0
Your only paying for the name, not worth it.
Attended a wedding there a few week ago. It was horrible. The guest had to stand while they sit up sitting after the ceremony. The ceremony was in a small room with the guest sitting very close to one another. VERY UNCOMFORTABLE. The wedding party barley had standing room during the ceremony. After the ceremony the room had to be transformed to the reception area. The guest were standing and a few guest even helped placed the chairs to the tables. The food is in a different room. So you had to stand in line as if you were waiting to go into a football game. There is no unity in the layout of the facility. The food was the most disgusting thing I have ever eaten in my life. The fish was fried so hard and was cold. The pasta appeared to have canned chicken. Butler passed sandwiches and egg roll was served prior to dinner. They were horrible. They must have been working with a skeleton crew. There was a guy serving sodas at the bar while in the mist of serving he was wiping his nose on his shirt sleeve. He was dressed in street clothes and there was another guy helping serve in regular street clothes. So unprofessional. I feel horrible for the bride and groom, I'm sure they spent a few thousands for their special day and these are the memories they will forever have. -
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Alisha Sent on 07/06/20090.4 out of 5 rating0.4-
Quality of service 0 out of 5 rating0.0
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Average response time 0 out of 5 rating0.0
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Professionalism 0.5 out of 5 rating0.5
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Value 0.5 out of 5 rating0.5
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Flexibility 1 out of 5 rating1.0
Facility is beautiful, very nicely laid out and decorated. BUT the food service is HORRIBLE! We had 150 guests, and in our menu package, we requested a carving station of brisket and turkey. The server had the smallest pieces of meat on the carving station, and served out SLIVERS of NOTHING! They were very stingy with their servings. And they served us HAM. HAM?!?!?!? Which we DID NOT request! The response from Ramsey (in charge of Lake House) regarding this was that "the guests ate more than they expected so they quickly heated the ham they had for the next event to help us." THEY SHOULD HAVE PREPARED ENOUGH AND ACCORDINGLY! Two briskets and one turkey is not enough for 150 people. And DON'T serve something the bride did not request. I HATE ham and hated the fact that they served this. In my opinion, they have done enough weddings to know that two briskets and one turkey is not enough for 150 people. You ALWAYS prepare more than enough (which is also stated in their contract), and this is something they didn't do.
And they also didn't fill the serving dishes when they were low. The Lake House tells clients that "they prepare more than enough for your guests and will give you all the leftovers". Well, my parents (the bride's parents) had to tell them to refill the pans. Also, the carving station was not always staffed; guests were waiting. THAT IS SAD! And supposedly they had plenty of staff.... IF they had plenty of staff, they would have noticed the pans getting low. I think they just cut corners in food preparation, to make more money. And ham was cheap so they prepared this, instead of the meat that we requested. Even my wedding party and guests said that they were stingy with the meat/food. That is horrible.
We also had a chocolate fountain. It looked NOTHING like the pictures that we were shown (by Kami). The pictures they have (when completing the paperwork to book with them) showed a beautiful chocolate fountain with lots of dipping varieties. For my wedding, it was YET another skimpy presentation. One of our menu items was supposed to Mini Muffalettas. Instead, they served 1/2" slices of a po-boy sandwich.
If you want a beautiful facility, Lake House is perfect. If you want good food and presentation, I DO NOT recommend them. I even called Lake House, a few weeks after my event, and gave them feedback. At the end of my call, I thanked them, yet said I was greatly disappointed. Ramsey hung up on me and never said anything. -
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Hannah Sent on 05/17/2010
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Quality of service 0 out of 5 rating0.0
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Average response time 0 out of 5 rating0.0
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Professionalism 0 out of 5 rating0.0
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Value 0 out of 5 rating0.0
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Flexibility 0 out of 5 rating0.0
Basically..the lake house seems very nice and excited to work with you..UNTIL you sign the contract..after which they will not work with you at all. I was supposed to be emailed my contract..which never happened until I decided I wanted to cancel. They also said they would set up a tasting for our group..something else that never happened. I signed the contract and was easily forgotten until I decided to have an outside vendor involved..to which they responded with a very unprofessional phone call and tried to make me purchase more of their services in order to have the outside vendor present at all. They're rude and unprofessional..a truly sad display of service within the service industry. If you're thinking of going lake house..I would strongly suggest exploring alternate venues..because they're a bunch of morons. -
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Nicole Sent on 10/10/2007
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Quality of service 0 out of 5 rating0.0
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Average response time 0 out of 5 rating0.0
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Professionalism 0 out of 5 rating0.0
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Value 0 out of 5 rating0.0
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Flexibility 0 out of 5 rating0.0
Oh my...what can I say about Lake House? They were completely unwilling to work with me, they were rude, and they lied. When I went and signed my contract, I was told that I would have the opportunity to view one of their receptions in person, and that if I wasn't happy with the services they provided, I could cancel my contract and get my deposit back. I went to a wedding there, and was absolutely appalled at what I encountered. The staff was rude and sloppily dressed, the food was COLD, they ran out of half of the items that were supposed to be on the tables, and they were out of alcohol a full hour before the open bar was supposed to end. I went to Lake House after this, and cancelled my contract in writing. I was told that I would receive my deposit back. One week later, I received a certified letter in the mail, demanding payment in full on my contract in the amount of over $12,000, because they said that they didn't have time to reschedule the date that I chose. Their contract even said I could cancel 6 months before the wedding, with no penalties. So far, I have not received a payback of any of the money I paid to Lake House. I contacted the Better Business Bureau, and have encountered nothing but problems the entire time. I wouldn't recommend Lake House for ANYTHING. -
Quality of service
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