Krafted by Design Reviews
Reviews
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4.9 out of 5 rating4.9
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awards
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Featured
Lily Sent on 07/06/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Unbelievable and unforgettable!
I don’t even know where to begin with Krafted by design. Chalene is incredibly gifted and a godsend! We started working together on my wedding in January of 2020….then the pandemic hit. I was 8 months out from my wedding when I completely changed the theme of my wedding (I like too many things haha). Chalene didn’t seem to mind whatsoever with the changes and gave me great suggestions and recommendations. Anything I needed, she was on it FAST, and coordinating it with the vendors immediately. We communicated mainly through WhatsApp and it made everything so much easier that way. We were able to make final adjustments and changes very close to the wedding (since covid left everything in limbo up until days before the big day), Chalene didn’t skip a beat on her work, and made sure everything would be perfect. I had panic attacks and extreme anxiety on multiples occasions leading up the the wedding because of covid regulations constantly changing and chalene might as well have been my therapist hahah she eased my nerves and ensured me it will all be okay. She was right. My ceremony, cocktail hour, and reception were absolutely GORGEOUS! The vendors she recommended were outstanding and it all came together like I dreamed it would. I was more than satisfied with the outcome; the results spoke for themselves. I cannot speak more highly of Krafted by Design and the amazing work she does. If you’re having a jamaica destination wedding and aren’t sure if you want/need a wedding coordinator, DO IT! And hire Krafted by design!! You will NOT be disappointed. She is professional, responsive, compassionate, and a wonderful person all around.-
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+8 photos
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Kristine Sent on 01/26/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Stunning - brought our vision to life better than imagined.
We had an amazing experience with Krafted by Design from start to finish. Chalene was extremely professional, easy to work with, and truly listened to what we wanted. She respected our budget while still providing incredible value, and the end result was beyond beautiful. Better than we could have ever imagined! Everything looked gorgeous and was thoughtfully done with care. We couldn’t have asked for more and would highly recommend them to any couple planning their wedding. -
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Lisanne Sent on 01/20/20265 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Krafted team delivered!!
I’ve always loved Krafted’s decor and was ecstatic to have them do our wedding. Chalene was great to work with, very professional and took the time to understand our vision. I was blown away when I saw the vision come to life….everything was executed perfectly! Working with Krafted was a 10/10 experience. I’m looking forward to using them again for other events. -
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Gabrielle Sent on 12/31/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exceptional Planning, Genuine Care, and a Seamless Destination Wedding
From the very beginning, working with Krafted was one of the best decisions we made for our destination wedding. Planning a wedding in Jamaica while living in New York could have felt overwhelming, but Chalene and Angie made the entire process feel seamless, organized, and genuinely enjoyable.
Angie, who served as our wedding coordinator, was so much more than a coordinator. She offered truly compassionate and personalized support to my husband and me throughout the entire planning process. She ensured we felt supported, heard, and confident every step of the way. Angie has a rare gift for building real relationships. At no point did the experience feel transactional. After vendor calls, she would always check in with us, not just about pricing or logistics, but to make sure we were happy with the overall vibe, energy, and direction of our wedding.
The level of communication was exceptional. Despite the distance, Chalene and Angie did not miss a beat. We stayed in close contact via WhatsApp and were speaking nearly daily in the three months leading up to the wedding, which gave us so much peace of mind. They were attentive, responsive, and always readily available, even hopping on calls whenever needed to walk through details or answer questions.
They also worked closely with our budget, tapping into their extensive Rolodex of trusted vendors to bring our vision to life while remaining flexible and solution oriented. Whenever adjustments were needed, they found thoughtful ways to make things work without compromising the look, feel, or quality of our wedding.
Thanks to their dedication, care, and professionalism, we were able to fully enjoy our wedding day knowing everything was handled with intention and excellence. If you’re planning a destination wedding and want a team that truly cares about you, not just the event, Krafted, Chalene, and Angie are absolutely unmatched. -
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Michelle Sent on 12/24/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best team!
We chose Krafted By Design to plan and design our wedding. From our first virtual meeting, we knew we chose the right team with Chalene and Angie. They made us feel so comfortable and at ease. I have been planning our wedding (in my head) for months so it was nice to have someone to share all my ideas with. Chalene and Angie went above and beyond to communicate with and secure our vendors. Because this would be a destination wedding for us, I needed a planning team that was big on communication and that is what we got. I did my research and knew some of the vendors I wanted but I appreciated their feedback and experience they offered with each of the vendors. Chalene and Angie also had amazing recommendations for the vendors that I did not have. We created a WhatsApp group so that I could message back and forth. Chalene and Angie were also very responsive via email. We had very few phone conference calls at the early stages but it ramped up by a lot closer to the wedding date so do not worry because they were definitely working behind the scenes.
In the weeks leading up to the wedding, Chalene and Angie scheduled the vendor meetings to discuss logistics. They were on every vendor call with us and chimed in whenever we had questions to make sure each vendor understood our vision and could carry them out. Chalene and Angie also worked within our budget. I was able to cut a lot out from the original design plan and it was still so beautiful. I can’t wait to see the official pictures but our guests are still raving on how beautiful the florals, candles and chandeliers looked. It rained the night before and the morning of our wedding and Chalene and Angie switched gears and we implemented our Plan B. I was amazed at how well they worked together and coordinated with the various vendors arriving at different times throughout the day. I created a packing list for the décor I brought down with me in the multiple suitcases but we accidentally unpacked everything in advance so things got a little mixed up so my advice would be to stay organized and let Krafted handle that.
The day of our wedding, everything went smoothly. And if something went wrong, I honestly had no idea. Our glam team showed up bright and early and Krafted got to work. They checked in with me a handful of times but mostly left me alone. I had no idea what was going on outside but the ceremony, reception and cocktail hour spaces were so enchanting. This allowed me to be present in the moment with my family and enjoy being a stress free Bride. I could not believe that Chalene and Angie brought every single detail to life! By the end our wedding, we felt like family. If I could do this again, I would absolutely choose Krafted by Design! -
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Taylor Sent on 12/16/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best wedding ever
Chalene and her team gave us the best wedding ever as stated by all of our guests. She was so nice and organized. My dreams came to reality that night. It was really the best night of my life. The night went seamlessly and the flowers were just amazing.-
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+10 photos
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Sheree Sent on 11/25/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Epic Team for an Epic Wedding Event!!!
What can I say Chalene and Angie were awesome!!! From the ceremony, cocktail hour and reception, the florals and decor were on point. I went with a tropical theme and they more than delivered. I wasn’t really involved with the florals as I was like do your thing lol, but when I saw my bouquet 💐, I was so happy and couldn’t wait to see the whole set up.
When I tell you the Details, Details were on point and the way how they incorporated my subtle style was AWESOME. The guests were all blown away by the elegant style and how everything came together lovely. We were happy and I would definitely recommend them to future brides! You won’t regret it! -
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John Sent on 03/01/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An absolute logistics queen!
In a sea of chaos - Chalene is a bright light ready to herd cats to execute your vision! Nothing is perfect in life, but Chalene took every bump in the road personally and worked her hardest to fix them with speed and ease to the point that the bumps were hardly noticed and the mood and vibe could continue to be 100%! In the months leading up, she organized and managed the process with ease, and on the ground she was triaging left and right to make sure we had the party of the year! People could not stop singing her praises at the event, which looked so gorgeous and unique. She executed my vision just as I had expressed by making sure she had all the information needed ahead of time! She is discerning with vendors and advice too, and will not lead you astray. Plus, she does it all with a smile and grace. Her attitude and calm head while still being committed to making your day perfect makes her the perfect choice for your right hand woman for your special day. -
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Jummy Sent on 01/10/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beyond Amazing!
Our wedding day was one of the best days we experienced, and it was due in large part to Krafted Design. From the moment we first contacted the Krafted team, they were nothing short of amazing. Whether it was revising our décor to meet our budget needs, suggesting additional vendors, or just picking up the phone to check in with us, we cannot express our gratitude enough. We had been counting down the days until we could experience their work and talent, and the countdown was worth every second. Our family, friends, and guests cannot stop raving about how beautiful everything was! -
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Renee Sent on 01/09/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Truly Magical... Planning, Organization, Execution was superb. Attention to detail was on point. WITHOUT KRAFTED IN YOU WILL GET DRAFTED. LOL
Chalene and The Krafted Team was the best decision I could have ever made for our Wedding. As newly weds we pledge to use Krafted for every anniversary year on year.
The time, effort and commitment showed to us leading up to our big day was nothing short of exceptional service. Krafted team turned a blank space into a A class event. Chalene listened to our needs and catered to our wants and desires. She gave wellrounded feedback and suggestions especially in keeping our budget down and in place.
I am happy we were "KRAFTED" their is nothing I would change from my experience.
It was Perfect !!! My wedding was the wedding of the year 🤣🤣🤍🤍🤍
Our guests applauded the decor and how romantic the environment transformed.
If you dont do Krafted u will get Drafted 😄
We love you krafted team.-
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+10 photos
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Kelsey Sent on 12/03/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Krafted is incredible!
I wish I could properly put into words how amazing the entire Krafted team was for my wedding in Jamaica! From the moment I first contacted them, they were amazing. Answering every question I had, working hard to make my vision come true, and even giving me advice to enhance my vision! They were professional, responsive and just amazing to work with. They executed my vision perfectly, and made sure my day was ever I dreamed of. Angie did an incredible job overseeing everything and made sure I (the bride) didn’t have to worry about anything.
I absolutely recommend Krafted to any bride seeking an amazing decor and planning company. They made my wedding everything I could have dreamed of.-
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+3 photos
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Richard Sent on 11/14/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Magnificent Team
Krafted by Design was professional and phenomenal from day one. We had minimal experience in planning a wedding, and the team guided us throughout the entire experience. From decor and vendor selections to site visits and style guides, they knew it all. They were always timely and patient with us.
After a year of planning, our wedding turned out excellent! Our family and friends said it was one of the best they've been to.
If we could go back in time, the only thing we would change is contacting them earlier in the process.
10/10-
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+2 photos
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Ali R. Sent on 08/23/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing service !
Chalene and team are so so talented ! Chalene had such great input for the whole wedding, always giving ideas. She is extremely creative and artistic. Krafted went over and beyond to create a fairytale wedding for me. It was spectacular ! -
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Kelly Sent on 08/20/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Impeccable service
The team at Krafted, expecially Angella and Chalene, were amazing to work with. They executed our vision and made it come to life. -
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Jennifer Sent on 04/25/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Krafted Team is Magical!
The Krafted by Design team is the absolute best! They are detail-oriented, kind, and supportive. An absolute pleasure to work with. We were devastated that we had to postpone our initial wedding date due to a hurricane in Florida that affected our travel to Jamaica. But the Krafted team took care of everything, from contacting and rearranging vendors to making sure that our wedding day was absolutely perfect. They took the stress out of planning a wedding and we absolutely could not have done it without them. It was truly the most magical day and we are so grateful! -
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Jason Sent on 03/16/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best in Jamaica
Such a pleasure to work with. Talented and have an eye for details. -
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Natasha Sent on 10/26/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Top Notch Experience!
The wedding fairy, Chalene, with Krafted by Design, will give you an experience that you could never have imagined. She takes your vision and creates and experience that you could not have thought of in your wildest dreams.
She brings patience, understanding, professionalism, flexibility, and an unmatched level of creativity to your special day. I could not have asked for a better wedding planner for our special day!
Our wedding was a piece of paradise in paradise.
Hands down I would recommend Krafted by Design over and over again. The wedding fairy will make all your wedding dreams come true! -
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Katrien Sent on 10/03/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
THE best wedding planner in Jamaica!
Chalene and her team are amazing!
From start to finish, communication runs smoothly, when you inform her about te concept you are going for she is on the same page with you. Chalene is so creative so I didn’t want to decide on everything. Give her creative freedom and I promise you, you will get your dream wedding!
On my wedding day, she has everything under control, extra guests arrived what wasn’t planned and she arranged the table seating. She is such a pro!
One last thing, just hire them now 😊
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+4 photos
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Holly Sent on 07/26/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Would highly recommend Beautiful breath taking work
Chalene was amazing to work with!! Out of all the vendors we got quotes from she was the only one that set up a phone conversation to really see our vision. Then when she wrote up the quote you could tell she paid attention to the detail in all the inspiration photos I sent her and listened to everything that we envisioned. She was so easy to work with, great with communication, and accommodating when I would make constant changes because I couldn’t make up my mind. I couldn’t wait till our wedding day to see her create our vision. I couldn’t be happier and more amazed with everything she did. She was so sweet and friendly when we finally met her. Her work was breathtaking and had so many compliments from our guests and everyone who saw our photos saying how beautiful and amazing the set up was. She pays attention to detail even with the flower girl baskets that she brought for us. Our bouquets were beyond beautiful for my bridal bouquet and the bridesmaids bouquets. The floral arch was absolutely beautiful and the set up for the reception was just stunning. The resort only provided white sheer fabric for arch and she brought an ivory fabric to use to match everything. The ceremony set up on the beach was absolutely beautiful, although we were not able to use it because of rain and had to do the Ceremony under the tent, I was still so happy to have a picture to capture the vision of the beach ceremony set up. For a cocktail hour she set up a loveseat with a one love sign and flowers in a pineapple that were perfect!! For cocktail hour we had a champagne wall for the seating chart which was so fun and amazing. She made the flowers for our cake which were perfect and her cake fairy made the cake. We couldn’t be happier and more amazed with her work. We are so glad we chose to work with her and would highly recommend her!!!-
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+11 photos
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Shana Sent on 07/21/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exceptional Service
Krafted by Design brings your dream to fruition by demonstrating precise detail and class. -
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Laura Sent on 06/07/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience
I couldn’t of asked for a more professional and beautiful flower vendor as Krafted by design. They very responsive and made last minute day before changes as I changed my location (on the beach) and went from flowers for an archway to just flowers to sit on the ground Instead. They accommodated very well. Drop off was precise and on time. Price was very reasonable and worth every penny for what was received. The flowers exceeded our expectation and I was in awe. I had so many compliments from staff and passer by guests on the resort as it was just my husband and I for the wedding. The flowers literally made our wedding so beautiful and perfect. I can’t thank them enough from the bottom of our hearts. I highly recommend them!-
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+3 photos
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Sean Sent on 05/17/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
4.22.22 Wedding
I’d like to second everything my wife said in her review…… Chalene and her team at Krafted by Design are amazing you brought our dream to reality! We literally met in person the day before our wedding and during the entire process Chalene made sure to stay on top of everything and made us feel very confident that everything will work out as planned and she super exceeded our expectations! Chalene you are truly the wedding fairy!-
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+14 photos
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Michele Sent on 05/16/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A Dream That Became Reality!
Let me start off by saying that we HIGHLY recommend Krafted by Design to any couple looking for a competent wedding designer. In the beginning of our journey I was so indecisive about what direction I wanted to take our decor in, and it was hard for me to explain what I wanted so from time to time I would send a bunch of pictures to Chalene, and she basically took the vision I had in my mind and brought it to life.. it was a lot of back and forth, a lot of me changing my mind and changing it again.. and throughout the entire process Chalene was amazing to work with. She was patient, and gave incredible recommendations that fit the look we were going for. She made the entire process very smooth. Her communication was great! She was very organized and her professionalism was top tier. Destination weddings can be a bit scary.. because in a way, you’re taking a chance when you decide to do things overseas.. but Chalene and her team were amazing.. they were punctual, and delivered our dream wedding to us on a platter. We can confidently recommend Krafted by Design to any couple that needs the job done, and done right. I have zero regrets. Chalene made me a happy bride. Hubby was also overjoyed and satisfied with the end result.-
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+12 photos
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Susanna Sent on 04/13/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Magic behind the Day
When I got engaged I knew finding the right planner and designer was going to be as important as finding the right dress. I felt an immediate connection when I met with Chalene. It was clear that this was not a job for her but a passion, something she loves. I felt listened to and a willingness to accommodate my ideas versus forcing her own vision as so many other designers do. When she made a suggestion it was always to compliment never to take away from the vision. Because of the Covid restrictions at the time my husband and I changed our wedding date a couple of times and were always met with patience, understanding and flexibility. Not sure how she does it but she treats each wedding as if it was her own and you see that in the excellence with which she executes and the attention to every detail. Our wedding fairy understood the assignment and exceeded our expectations. Chalene we will forever be grateful! Thank you -
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Vivinique Sent on 04/11/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing amazing amazing!
Chalene and the Krafted team are simply AMAZING!!!!! I call her a wedding genie. She will make your wedding vision a reality!! Chalene is patient, professional, and organized. She understands the stress and complexities of planning a wedding abroad, and her knowledge of wedding planning and her ability to execute your vision, will alleviate your stress. I am a “little” indecisive (haha) and Chalene was beyond patient with me. She is reliable, exceptionally kind and when/if I started to stress, she would simply say “Breathe, take a deep breath” and took the reigns and resolved any issue. When planning a wedding abroad, it's so helpful to have someone on the island that knows the vendors, and can recommend the best of the best. She knows Jamaica well. The vendors she recommended were all top notch. My photographer, dj, and my Jamaican Black cake; all amazing!!!!!!!!!! My family and friends were all impressed and cannot stop raving about our wedding. The decor, cake, venue, food and photographer were the best of the best and my wedding was flawless. Honestly, the only small glitch was not listening to Chalene when she suggested getting a tent. God blessed my ceremony with a light shower right before the ceremony was scheduled to begin. Small delay, but Chalene and Krafted managed to still have my wedding seamless. Moral: Listen to whatever Chalene, the wedding fairy suggests, she knows!!!!!!!!! Hire her. You will not be disappointed!!!!!!!
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Jean Sent on 04/06/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing simply a dream come true
Chalene and her company Krafted are excellent!!!!! They made our dream wedding a reality. My beautiful bride and the magic Chalene and Krafted created for us, had me in tears. Chalene is professional, reliable and beyond patient. At first, I was not a believer, then I saw the complete work of my bride’s vision. Chalene and Krafted created an elegant masterpiece, beyond what I could imagine. If you are planning a destination wedding in Jamaica, you will NOT be disappointed with Krafted by design. She is a must!!!!!!!!!-
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+2 photos
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Mikala Sent on 12/18/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An amazing experience
Chalene helped to make my dream wedding come true! She was very attentive and amazing to work with! Her dedication to her clients shows immensely. My wedding was exactly what I envisioned and I’m so so happy to have been able to work with Chalene! It was truly a dream! -
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Paris Sent on 12/05/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Hands down the best
Chalene and her team are hands down the best in the business. She’s responsive, detailed oriented, thorough, thoughtful and sweet a pie! She made my entire wedding planning process and wedding day AMAZING! She took my vision to the next level and her execution was PERFECTION! They call her the Wedding Fairy for a reason. You will not be disappointed so hire her ASAP! She makes everything easy and seamless. I’m sure as a couple (especially the bride) there are enough things you have to worry about. Well let Team Krafted handle it all for you. I promise they take all your planning/preparation stress away! Thank you Team Krafted for making my wedding day the most beautiful day I could have ever dreamed up. I’m forever grateful!-
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+4 photos
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Andre Sent on 10/19/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Service was amazing!!
Kraft provided an exceptional service, based on covid restrictions We made so much changes and Kraft was right there with us helping and providing great alternatives, we had a dream for our wedding but out of our budget but you guys made it happen within the budget and gave us our dream wedding. We cannot thank you enough!! -
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Amidah Sent on 10/14/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely amazing!
My wedding was is great hands. It rained terribly and the Krafted team transitioned my ceremony and reception to shelter smoothly. It was beautiful. I will absolutely be hiring them again for my vow renewal. I highly recommended them.-
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+3 photos
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Kadian Sent on 07/05/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The absolute best!
The Krafted Team went above and beyond to ensure that our wedding day was exactly as I dreamt and envisioned. It was what I wanted and then some. June 26 2021 is easily now one of the best days of my life, and that I credited highly to the Krafted Team. Careful attention was paid to all the details and vision I had for my wedding day, and my wedding fairy Chal, who I also had the privilege of being my Bridesmaid, did not disappoint. Now that's another huge commendation. How many Planners could effectively multi-task being a Planner, Bridesmaid, and a mother to 2 young children who were also at the Event?! Only my Chal, she was the absolute best, and she did not drop the ball one time. I had and placed all confidence in her and her team, and I can proudly say that my day was one for the Books!!! A timeless production, carefully and meticulously KRAFTED!!! #teamkrafted -
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Brittany Sent on 03/01/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An elated bride!
The Krafted by Design Team really helped to give us our dream wedding. Planning a wedding is stressful in itself but in these times and out of the country this bride's nerves were a mess but the Krafted by Design Team stayed calm and assuring throughout the entire process. When numbers and times had to change they did not flench and they adjusted accordingly. We loved how The Team worked to execute our vision within our budget. I love how when I suggested something it was implemented and pulled off to perfection. I am so thankful to have had The Krafted By Designs Team as one of our vendors for our dream wedding. -
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Stacey-Ann Sent on 02/09/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Krafted team is top notch!
The Krafted team delivered exactly what I wanted and then some. They provided planning, decor and stationery for my wedding. They were responsive, professional and spent the time to understand exactly what I wanted. Chalene was amazing and I was honored to have her by my side. We received so many compliments on the decor which was effortlessly executed by the Krafted Team. I definitely recommend their services! -
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Savoye Sent on 12/30/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful Experience
Krafted by Design helped to make my destination wedding everything I dreamed of and more. My husband and I are so thankful for the wonderful service we received. I will recommend this company to all of my friends. Thank you-
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+3 photos
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Lindsay Sent on 12/14/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Superb. More than 5 stars.
We hired Krafted by Design about a month before our date. At first we thought we did not need a planner but coming up to the date we were stressed and overwhelmed by everything that was still not done. Chalene came in at the last minute asnd organized EVERYTHING plus more. We had a beautiful day thanks to her quick team.-
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+4 photos
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Anya Sent on 09/01/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Consumate professionalism
Our weddings was very last minute ( less than a week in fact to plan ) and the Team really took over after a brief description of what we wanted . They translated the simple , elegant , minimalist theme to perfection and they truly exceeded our expectations with the presentation of the floral arrangements and coordinating the various service providers -
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Rebecca Sent on 01/30/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing, Easy and Exactly what we needed
Chalene and the Krafted by Design team was exactly what we needed to make our wedding day *perfect*. She was very responsive and accommodating to my questions/wants prior to the wedding day. I'm kind of picky and changed my mind several times and she never said a word about it just kept going with exactly what I asked for.
The wedding day itself was absolutely flawless and I credit that to Chalene and her team. She made sure everyone knew where to be and when, and just basically made sure everything was perfect. Everyone always says "something will go wrong and that's ok" - not with Chalene! I can't imagine what our wedding day would have turned out without her. I'm honestly so happy we chose Krafted by Design for the wedding decor and coordination because they took my dream wedding vision and made it a reality. Also she is super kind and just a pleasure to be around :) -
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Jodi Sent on 01/30/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Leave it to Krafted!!!!!
Excellent Service is paramount to the success of any business. I can now testify to the tremendous Service that Krafted by Design offers and presented throughout the planning and execution of my big day. Chalene and her team are amazing, very easy to work with, flexible and went above and beyond to ensure that our big day went according to plan. Chalene made suggestions, provided ideas, assisted with vendor options and on the day made my husband and I feel relaxed and confident knowing that everything would be ok.....and indeed it was. Trust and believe that no matter how long it takes to get through the planning process Chalene will be there with you 100%. Talk to about ORGANIZED, KREATIVE, yet SOPHISTICATED....thats the result you will get from the krafted team! So if you getting married just link up CHALENE and LEAVE IT TO KRAFTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -
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Raquel Sent on 12/02/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely phenomenal
From the moment I contacted Chalene and her team to the end of my wedding Chalene and the Krafted team were simply AMAZING, DYNAMIC and IMPRESSIVE! They call themselves the "wedding fairies" and indeed that is what they are and more!
I would say I was a picky bride and very indecisive at times. Chalene was patient and was able to give advice on what arrangement would look better with the space, with the theme and within my budget etc. This wedding fairy knows what looks good, from what doesn't!
I still smile when I remember walking up the aisle and seeing the beautiful floral arrangement behind my husband. Trust me it makes a difference when your venue is decorated with fresh and beautiful flowers and greenery. My head table was FABULOUS, fresh roses, floating candles, head table table cloth was beautiful, my guests tables where beautiful, mine and the bridal party bouquets were gorgeous, the boutonnieres, corsages! Everything was exceptional!! Every penny spent, was worth it and I have zero regrets.
Being an expert as she is Chalene has worked with all my other wedding vendors before which made the synergy between them dazzling and magical! Your vendors are only as good as you are and it is really a good thing if they worked together before as it makes thing go smoothly.
Chalene you are heaven sent. Mario and I appreciate you for all you have done! Things that might have not been said and things that were said. We thank you!
Continue being the fairy that you are :)-
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Taaylor Sent on 11/05/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My wedding was a dream
Have a destination wedding is extremely stressful and deciding on a decorator is one of the hardest parts. I actually found Krafted by Design on wedding wire. Chalene was extremely professional, she answered all of my emails in a timely manner. Even on my wedding day she came equipped with extra flowers and tulle. Unexpectedly I added my niece to our wedding festivities and Chalene whipped up a beautiful basket for her. The decor at my wedding was more than I asked for and did not break the bank. If you plan to get married in Jamaica you defined need to contact the Krafted team.-
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+3 photos
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Jody-Ann Sent on 09/25/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Nothing short of wonderful!!!
Chalene from the Krafted by Design team was an absolute joy to work with! The Krafted by Design Team transformed what was already a beautiful venue into an even more magnificent atmosphere.
We simply can't thank them enough for helping to make our day so beautiful and special.
The Krafted by Design Team is truly a blessing and Chalene truly is the "Wedding Fairy". -
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Sasha Sent on 08/21/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Montego Bay wedding: Bellefield Great House
I had the pleasure of working with Chalene as a destination bride from the states. I interviewed many planners before choosing Krafted to ensure it was the right fit. Chalene provided me with the freedom and autonomy to plan my wedding along with her guidance. I felt I had a true partnership in planning my wedding and she always had my back. Especially because I couldn't be in Jamaica during the planning, there's no one I would trust more to handle such a momentous event on my life. My family and friends are still talking about how this was the best wedding they ever attended and i could not have done it without Krafted. Truly detail oriented and professional, I would recommend them for any event -
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Terry-Ann Sent on 07/09/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
THE BEST!! Krafted with Love
Our wedding was beyond what we imagined. If something went wrong we were not aware... that's how good the Krafted team was. When I entered the ceremony area and saw how white, clean, carefully designed and placed everything was I was in shock. We have gotten so many calls and messages about how perfect the wedding was. The decor on the tables was just breathtaking. We had a reception in a wonderland that was carefully "krafted". Chalene and I went over the decor so many times and she blew my mind with the execution. Her eye for detail is remarkable. I felt the love that was put into the setup and execution. I felt no pressure on the day of the wedding. She told me not to come to the set up area and I trusted her so much that I walked away peacefully. We got the wedding if our dreams. Our wedding was Krafted by Design!-
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+4 photos
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Rebecca Sent on 03/09/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Flawless Amazing Customer Service
I would recommend Krafted to any and everyone that has ears to listen and eyes to read about this review I am currently writing. Working with Krafted was the best decision I’ve ever made. From start to finish; I felt completely comfortable and never felt as if I was a bother despite the many changes that took place. I’ve heard when planning a wedding; the decor can be a bit stressful but I can truly say... Krafted has made the entire planning process a breeze. If you are looking for consistent impeccable customer service that delivers 100% and beyond? Please do yourself a favor and get Krafted! You won’t regret it. This is not a paid promotion as every word I write is from the heart. My husband and I are a young couple and Krafted worked with our budget and even made suggestions when needed to better the overall outcome. I can go on and on about Krafted but space is limited. All I can say is if Krafted is even a thought in your mind or even if you stumbled upon them; don’t hesitate! You have my stamp of approval! You’re making the absolute right choice! -
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Keniesha Sent on 01/01/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Elegant and Sophisticated destination wedding
Chalene and the Krafted by Design Team were an absolute pleasure to work with. From the initial consultation, to my last minute requests, she executed everything perfectly and with ease. My request was for large floral arrangements for the ceremony, elegant decor, and flowers with a simple color palette. She provided us with an upfront quote and was very flexible throughout the planning process. I could not have been more happy with how beautiful all of our ceremony and reception decor, backdrop, table scapes, floral arrangements, bouquets, boutonnieres and corsages were. Set up was executed with ultimate timeliness and professionalism. I couldn't believe our vision was on full display and ten times better than I had imagined it. They went above and beyond my expectation. It took my breath away when I entered the room. I would absolutely recommend her and the Krafted team to anyone looking for stunning floral arrangements and elegant wedding decor.
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Monique Sent on 12/29/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly satisfied and delighted with services provided by Krafted Designs!
Working with Krafted on my wedding decor was simply amazing and a great experience for me! I was working within a budget and Chalene was always readily available to provide suggestions and ideas so that my vision would be executed within budget! Chalene is a creative genius! I wanted the freedom to express the vision I had for my wedding decor and Chalene gave me just that! She was always very open and realistic and since I am not a creative being, Chalene provided the guidance I needed in order to make that vision come to life. She always made time for us (email, texts, phone calls) to go through the decor proposals, answer any out-of-the-box questions, or just to bounce ideas off her. If there were any changes that I needed (which were numerous) Chalene was always very patient, understanding and professional in walking me through what was required and what would be practical or not. On my wedding day, the decor looked flawless! I was so in awe with the elegance displayed! I loved every bit of it!! My wedding guests had high praises of how beautiful the ceremony, cocktail space and reception area were! The place looked so amazing and all my expectations were exceeded! I am a very delighted client of Krafted Designs and I would highly recommend using their services! You will not have any regrets!
Monique & Christopher
Wedding date : December 9, 2018
Location : Bellefield Greathouse & Gardens -
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Shekira Sent on 12/11/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Royan and I really appreciated their service. Charlene was patient and quick in responding to our requests.
We really appreciated, the service provided by KraftedByDesign, the decor was awesome. You guys did a fantastic job capturing how I pictured my big day. It was great, every aspect complimented each other. Thanks a mill... -
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Megan Sent on 11/26/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Service!
Paula with Krafted By Design was absolutely wonderful! The decor was far beyond what I imagined it would be and I was really pleased. I’d definitely recommend this team! -
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Shanna Sent on 11/26/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Quality service
Planning a destination wedding is quite an undertaking; Especially when you can't physically be around to monitor everything and have no choice but to rely on cyber means. I must say, that Krafted By Design made me feel so much at ease. I worked with Chalene to put together my dream day, and she truly made my dream come true. We had a brief phone conversation and I simply gave her a description of what I wanted and she immediately was able to start painting the picture of what she could do to bring my vision to reality. Further correspondence through email was a breeze. On my big day, when I FINALLY got to see everything put together, I smiled, because it was EXACTLY what I wanted. And I must note, the wedding signs I asked her to create simply by sending her inspirational pictures, she created the most amazing pieces. My guests gave so many compliments. Thank you again for everything team Krafted. The quality of your service is one to be noted and admired. I would DEFINITELY recommend them to anyone doing a wedding in Jamaica. -
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Tim Sent on 11/21/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent!!!
We could not have been happier. Communication, arrangements and professionalism were all exceptional. The table arrangement set up for dinner on beach was truly breathtaking. Any question we had, she was there with a quick answer. We would highly recommend. The owner of the property also wanted to know who provided such a beautiful set up and we gladly passed on the information. Truly can’t thank enough for making a memorable day even better. Thank you again...
The Jacksons -
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Sharmilla Sent on 08/29/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Paula and her team were exceptional, my wedding was on August 18th And I couldn’t have been more pleased. -
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Lucille Sent on 07/28/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had the most beautiful beach wedding on July 21st 2018 thanks to this amazing wedding thanks to Paula Grant and her amazing team. Everything that I had envisioned was brought to life and everything exceed my expectations. Paula was so responsive and made me feel very relaxed during the entire planning of the wedding. Thank you for everything and I'd recommend Krafted by Design to anyone who are looking for a wedding decorator that will blow you away on your wedding day!!!! <3333-
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+8 photos
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Gail Sent on 06/25/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Chalene was not only my wedding planner but also our wedding designer from floral to lighting to the seating we entrusted Chalene with everything for our wedding. It was not only breathtakingly beautiful but the perfect execution of our vision. We were able to enjoy our perfect wedding without anything going unplanned. It was the best! -
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Dayna Sent on 05/23/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional, dedicated, passionate and caring are just a few of the adjectives I can use to describe the Krafted By Design team. It was a great experience working with Chalene who quickly responded to every question and concern with a positive solution. This took away a lot of the headache that comes with planning a wedding in a relatively short time frame, with a busy schedule. Everything looked fabulous and went smoothly on the day. Do yourself a favor and hire this team! -
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Tanique Sent on 04/02/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Krafted by Design was a gift from heaven on our wedding day! We had a very in depth meeting with the team to discuss the concepts we had in mind. It was just amazing to see how these concepts were brought to life in such a beautiful way. We could not have asked for more in making our day memorable. We keep looking at the pictures over and over again, deeply touched as we reminisce on the beauty and elegance the team created. Chalene & her team does not just deliver expert service, they pull magic out of a hat. They care about their couples and cater to their needs. We recommend them with not an ounce of reservation. Thanks again Team Krafted. You have a special place in our hearts. Continue on your road to greatness!
- Tanique & Hasan
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Kate Sent on 03/02/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Krafted by Design provided OUTSTANDING services for my 2018 wedding in Montego Bay, Jamaica. They did most of our paper products (ceremony program, welcome card, weekend itinerary, table name cards, etc.) as well as the gorgeous, creative florals and table design for our wedding reception. Before we were introduced to Krafted by Design, we initially were going to use well-known, high-end vendors who are talented but way overpriced. However, once we met Chalene and Krafted showed us mock-ups of my vision, working with Krafted instead was a no-brainer. With Krafted, you get incredible talent; high-end, luxurious, creative products; and personal attention at a REASONABLE price. While planning my Jamaica wedding, I was shocked by how expensive everything was, especially when it came to florals, and how unresponsive so many vendors were when I reached out to them about working on my destination wedding with almost 200 guests. However, Krafted was one of the few vendors I worked with who provided quick yet extraordinary service at a fair price; I never had one doubt that they'd pull off everything well. I had a pretty clear vision about what I wanted things to look like, but I wasn't fantastic about articulating it. Chalene was amazing at hearing me and translating my vision into GORGEOUS design and decor that exceeded my expectations. About 10 days before the wedding, we decided to do an extravagant head table that required a lot of effort to pull together at the last minute. Chalene made it look effortless and she knocked it out of the park. I knew she'd make it beautiful but -- wow!!! -- it was amazing and my guests raved about it. That head table was stunning and is just one of many examples of how Chalene and her team exceeded my expectations. My advice for anyone planning a wedding: make it easy on yourself and work with the extremely talented Krafted by Design. They will make the planning process less stressful and make your dreams come to life! -
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Sachoy Sent on 02/26/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Krafted by Design has gone over and beyond in delivering quality service. Shalane whom I interacted with was very pleasant and accommodating and sought to create my vision as I saw it, for my wedding day and it was absolutely beautiful. Further, they have been extremely patient and benevolent in more areas than one and I would recommend them to every bride who wants their day to be absolutely stunning and memorable. -
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Shebrea Sent on 02/25/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I decided to have a destination wedding in Jamaica at Iberostar. Given that I live 4877 km away, I was very stressed and frustrated with the lack of communication from the decor company that the hotel recommended.
I’m so glad I decided to ditch that company and pay the extra vendor fee to bring The Kraft Team to my team. Chalene was amazing, she was quick to respond and thorough from start to finish.
Most importantly she was able to bring my vision to life. We had several phone conversations and although I felt I was being a “bridezilla” she was patience and understand during each call. Even when we changed our minds and our budget several times.
The Kraft Team’s creativity and expertise allowed me to feel comfortable and stress free from the first conversation until the big day. I remember meeting Chalene ( the morning of the wedding) and being so grateful for her and her team. I could really focus on the meaning of the marriage and the union I was about to enter.
My wedding was a dream come true, The Kraft Team exceeded all expectations that my husband and I had from start to finish.
My husband has been saying that he wants to do a 5 year basement, we will definitely be using The Kraft Team again.
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+8 photos
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Jason Sent on 02/19/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Krafted by Design are perfect for everyone. If you know what you want and if you don't know what you want. They ensure your dream event is done as you envisioned it to be. -
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Sarah Sent on 02/15/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I used krafted by design for my destination wedding in Jamaica. Paula was an absolute dream to work with. With my mind constantly changing I was able to bounce ideas around with Paula who came up with some incredible designs. Our budget was tight and Paula made my dream decor happen. Being as I lived in Canada and did not do a visit to Jamaica before the wedding we used emails and photos to chat back and forth and all of the photos I sent were exactly perfect, just as I imagined. A very big thank you to Paula and her team. I would recommend Krafted by design to all bride having a wedding in Jamaica!! -
Quality of service
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Shantella Sent on 08/20/20224.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding August 14, 2022
We got married at The Palms Rose hall on August 14, 2022. Chalene has been phenomenal in the whole execution of our wedding. We booked her full planning services and customized decor package. She is exceptional at what she does, warm and friendly. My husband was blown away with the entire day's proceeding and we have one work to describe it, PERFECT. Many thanks to Chalene and her entire team and support system. They go above and beyond what is asked and we could not be more satisfied. -
Quality of service
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Wendell Sent on 08/27/20194.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding 2019; Discovery Bay
I really appreciated Krafted by Design the execution of the wedding was absolutely gorgeous, Décor, Cake, food and flowers were spectacular. Paula was very patient and kind to work with I enjoyed her truly! The only feedback that I would say is that the location of where I had my wedding(discovery bay) prevented krafted by design from having well known vendors in the area for them to work with leaving me to locate and find them on my own and at times I felt like I should not have had to do as much as I did. Other than that I would recommend them -
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Kerri Sent on 03/01/20214.4 out of 5 rating4.4
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Beautifully designed
Excellent wedding designer. Krafted team made everything look great at both ceremony and reception -
Quality of service
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Shennea Sent on 02/05/20203.6 out of 5 rating3.6
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Quality of service 3 out of 5 rating3.0
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Average response time 5 out of 5 rating5.0
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Professionalism 2 out of 5 rating2.0
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Value 3 out of 5 rating3.0
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Flexibility 5 out of 5 rating5.0
Great at decor lacking in organization
My vision for my wedding ceremony and reception were perfectly executed. The large issue I had was the apparent lack of organization. We spent 6 months going over all the details. Fast forward to the day before the wedding and we're at the rehearsal. The assistant planner was running point. She did not have the day of schedule that had been created by Chalene and did not know where to begin. The venue's event coordinator luckily had hers and we were able to move forward.
This was my first time being at the venue. A lot of things weren't the way I expected them to be. There were 2 rooms that I thought I could use to get ready but they were very small. I was told previously the rooms were small but I didn't have a good idea of what that meant. I was supposed to get a video tour of the venue but that didn't happen. As a result, I changed where my bridesmaids and I would be getting ready. I was in turn late to my wedding. It happens. Brides are late a majority of the time. My husband was told by the assistant planner that it was my fault that I was late because I changed where I was getting ready last minute. This, to me, is highly unprofessional. First of all it wasn't feasible to get ready in the very small rooms and I had no choice. To slight a bride to her groom on their wedding day is unacceptable. Also, I kept getting calls on my wedding day asking for details we'd previously discussed. This continued for the rest of the wedding. Right before our grand entrance into the reception, I was being asked what was the name of our entrance song. I thought I was going to go crazy. It's as if no one had any of the necessary details. My experience with this company added stress to my wedding day. They are great at decor but leave much to be desired in the way of organization. I don't even like to think about it. The only saving grace is that my friends and family had a great time.Krafted by Design's reply:
Let us start off by sincerely apologising for you not having the expected amazing experience on the day of your wedding, as our team always strives to ensure that our clients' expectations are met and exceeded. We here at Krafted by Design treat our clients as family and hence we go above and beyond at all times.
Having said that, we wish to address the issues that you were not pleased with on a point by point basis:
Professionalism - We hold this aspect of our business in the highest regard, as it is one of our core values. Our professional approach continued from our initial conversion, throughout the month of coordination to the end of the wedding. While the schedule was agreed upon, there were a number of changes that were made in the week/s leading up to the day, including major changes on the day of the wedding, all of which we accommodated as best as we could. Therefore, with such changes, it was expected that 'numerous calls' which you alluded to (mainly in the morning) were to ensure that all parties (including the vendors) were made aware of said changes and to avoid confusion. It is by no means the practice to call the Bride on her wedding day as we are aware of how overwhelming the day can get, and hence we do our best to avoid such instances. Nonetheless, when the need arises, exceptions are made and unfortunately this was one of them. Where calls were made outside of that, it was to make sure you were doing ok despite the changes.
As it relates to the rehearsal, our assistant planner in fact had and was aware of the schedule. Unfortunately, just before the actual rehearsal started, the phone died, she simply got a printed copy from the venue. Having done countless rehearsals, she was well aware of the process and even went on to make several suggestions to make the bridal party feel more comfortable to walk down the aisle in heels, as well as had persons fill-in, in the absence of key members of the bridal party.
As it relates to the size of the bridal suite, you were advised in advance of the small size and that it was not suitable to accommodate the entire bridal party. We had discussed the possibility of a video call which could have been easily facilitated, having been at the venue a several times. While we never got a chance to carry this out, at no point was this presented as an issue. Based on our relationship and having constant communication, a quick reminder would have addressed all this. However, we do apologise for the lack of video chat. Nonetheless, in our professional experience you were advised of the space limitation and having seen the space the day before the wedding, the decision was not made to change the getting ready location until the morning of which lead to the numerous calls to ensure that all vendors were able to accommodate the changes.
Brides are late and yes that is always expected; hence we always make accommodations for that. Our assistant planner at no time blamed the bridal party for being late, we pointed out to your husband who as you can appreciate, was also concerned about the timing, that owing to adjustments made to the timeline, they were running a little behind. At no point did we point blame as we are aware that these things happen. As previously stated, we pride ourselves on our professionalism which is upheld 100% of the time.
Finally, where the grand entrance song was concerned, checks were made throughout the day to ensure that all the vendors including the DJ were provided with all the necessary information for the day/evening to run smoothly. (Itineraries were sent 2 weeks prior both via email and WhatsApp in addition to several phone calls). We were advised that all was well. Just before the entrance, we were informed that the song was not found and so we made sure to check in to ensure the song outlined in the wedding details document was correct. This was addressed in minutes and all proceedings went throughout the reception program without any other glitches.
Again we must apologise that you are of the opinion that we caused undue stress on your wedding day. It is noted and was never our intention. While we strive for amazing, based on the circumstances that arose, we did our utmost best to address each and every one, in the most professional and pragmatic way possible. The vast majority of the time the couple is unaware of wedding day hiccups and challenges and at the end of the day walk away with a wonderful experience. As I had mentioned before, we treat our Brides as though they are family long before and after the wedding day.
To our present and future Brides, note that the team at Krafted by Design will always be there throughout the entire process to ensure your day is as you envisioned. While we acknowledge and apologize for your experience Shennea, we will continue to serve our couples to the utmost best and wish you all the very best in your marriage. Love and Blessing, Always.
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