Khoury Bros. Fine Jewelers Reviews
Reviews
3.8 out of 5 rating
3.8 out of 5 rating
4 Reviews
77% recommend it
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![Alayna]()
Alayna B. Sent on 07/13/2021The most brilliant, sparkly diamonds
My husband worked with Khoury Brothers for months designing my engagement ring and it was well worth the wait. Their relationship with Crisscut Diamonds meant the cut of my diamond made it look significantly larger than its carat weight and it is SO sparkly. A year and a half later, people still ask me if I'm newly engaged because of how sparkly it is. We went back to Khoury Brothers together to design and wedding band and it pairs perfectly. Thank you so much to everyone at the store for helping us! -
![Muriel]()
Muriel Sent on 07/06/2007The ring selections that they had suited our taste perfectly. The pricing I think was decent, however, a couple of times they would tell us that it was best to buy the ring at a certain time for the value so we did not get to purchase the rings when we wanted to (early). Not all of their pieces of jewelry is custom made - some of their pieces they do order from the actual vendor, which could also get you on the price. I suggest if you know that the ring is from another vendor, price check.
Other than that, they were very friendly and helpful with the ring purchases unlike some other jewelry stores that we have been to. -
![Alex]()
Alex C. Sent on 07/22/2019Worst client experience
Esabel Khoury & Khoury Bros. Engaged with my company, Jeweler Social, on the basis of providing web design & development services, among other marketing services for their jewelry store.
We started this project end of June after getting the run around for 6 months & continuously pushing back start dates.
After finally establishing a timeline, & after much hassle receiving a deposit to begin work, I had my team begin the process of designing & developing their new website.
This past Friday, July 19th, I received a notice that Esabel Khoury & Khoury Bros. had filed a fraudulent dispute with their bank for the deposit they had paid us to retain our services & begin work. Typically, we require a 100% total cost deposit upon beginning, but were willing to work with them.
We were barely 3 weeks into the project when they disputed the money they had already paid, leaving us out over $2,000, on top of hours of work we had already completed.
We tried contacting them multiple times & didn’t hear back for days until we mentioned taking legal action- it was then that the lies started pouring out.
They claimed to have contacted us multiple times, yet nobody from our company had heard a word from them since we started the project. This is normal, since we don't usually require client input throughout the project management stage.
We've turned down other projects to take this one, & let them know beforehand that although we already had a full schedule on our calendar, we could be accommodating since we believed we could be a major benefit to them, & vice versa.
We should have seen this coming from the beginning, but put too much trust in them to fulfill their end of the deal.
As of writing this, we are completely out of the deposit they paid, as well as our time, energy, & money already put into the project.
I highly recommend shopping around for other jewelers. If they are willing to engage in fraud with their marketing agency, I can only imagine what kind of fraud they may be engaging in with their customers.
Personally, I can take the fall, as I always take care of my team. I just hope they can live with screwing over the families of the people who worked on the project.
Not cool guys.
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