Kent State University Hotel and Conference Center Reviews

Kent State University Hotel and Conference Center
Kent, OH4.3 out of 5 rating, 14 reviews
4.3
14 reviews
Reviews
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4.3 out of 5 rating
4.3
Good
14 reviews
Recommended by 87% of couples
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Quality of service 4.3 out of 5 rating
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Average response time 4.3 out of 5 rating
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Professionalism 4.4 out of 5 rating
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Value 4.3 out of 5 rating
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Flexibility 4.4 out of 5 rating
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Allison Sent on 10/22/20165 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
We are extremely pleased with our entire experience with Sage Culley and the Kent State Hotel and Conference Center. We recently were married and our wedding reception was at the hotel. From the first contact with Sage to the last detail on our wedding night, the care and hard work that was put forth was outstanding! Our guests loved the food & drinks, the personal touches the staff helped us put together and the overall look and feel of the night. It was perfect and we wouldn't have changed a thing!We are extremely pleased with our entire experience with Sage Culley and the Kent State Hotel and Conference Center. We recently were married and our wedding reception was at the hotel. From the first contact with Sage to the last detail on our wedding night, the care and hard work that was put forth was outstanding! Our guests loved the food & drinks, the personal touches the staff helped us put together and the overall look and feel of the night. It was perfect and we wouldn't have changed a thing! -
Quality of service
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Jamie Sent on 08/14/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Perfectly located wedding venue!
We used the hotel for our wedding ceremony and reception and everything was wonderful. I worked with Mary and Brittany for planning, and they were very responsive and had everything running smoothly the day of. I appreciated that they hosted a group event for tasting the food options, so we got to try a lot of different dishes before picking the final menu. They also went the extra mile to print out detailed menu signs for the dinner so that all allergens were clearly listed for those guests with dietary restrictions. The hotel rooms are also nice and having a block of rooms already reserved was great for our guests. I am so glad we chose the hotel for our wedding venue!
We used the hotel for our wedding ceremony and reception and everything was wonderful. I worked with Mary and Brittany for planning, and they were very responsive and had everything running smoothly the day of. I appreciated that they hosted a group event for tasting the food options, so we got to try a lot of different dishes before picking the final menu. They also went the extra mile to print out detailed menu signs for the dinner so that all allergens were clearly listed for those guests with dietary restrictions. The hotel rooms are also nice and having a block of rooms already reserved was great for our guests. I am so glad we chose the hotel for our wedding venue!
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Quality of service
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Brittany Sent on 06/22/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Kent State Hotel is everything we could have hoped for!
We are so pleased with our experience with Mary and the Kent State Hotel and Conference Center team for our wedding day. The venue is modern and absolutely beautiful, and was very spacious for our 180 guests for the ceremony, cocktail hour, and reception. The hotel offers a variety of wedding packages based on your wants and needs, and each was able to be modified to fit any of our requests. Having our wedding hosted by a hotel created such an easy flow for our guests, and the rooms there are just beautiful. The planning process was smooth as Mary coordinated with many of our outside vendors leading up to the wedding. On our wedding day, every detail was...We are so pleased with our experience with Mary and the Kent State Hotel and Conference Center team for our wedding day. The venue is modern and absolutely beautiful, and was very spacious for our 180 guests for the ceremony, cocktail hour, and reception. The hotel offers a variety of wedding packages based on your wants and needs, and each was able to be modified to fit any of our requests. Having our wedding hosted by a hotel created such an easy flow for our guests, and the rooms there are just beautiful. The planning process was smooth as Mary coordinated with many of our outside vendors leading up to the wedding. On our wedding day, every detail was taken care of for us. The team provided all of the set up and tear down with our vendors exactly how we imagined it, which truly put us at ease, and allowed us to really enjoy our special day. The food was great, and we received such kind feedback from our guests on the entire experience. We highly recommend the Kent State Hotel and Conference Center for your wedding day. -
Quality of service
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David Sent on 11/18/20165 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
The KSU Hotel and Conference Center hosted our daughters 16th birthday party. It was a fabulous event. It was a themed 1920's party. The decorations were spot on. The food was terrific, the service was wonderful. From the music, video, dancing, and even a awesome hot coco bar that was set up, they could not have done a better job making her feel special. She has a severe allergy to certain foods and the Chef and staff took great care in making everything safe for her. We felt so cared for. All of her friends raved about the party. We will be back for the next 16th birthday party shortly approaching our next daughter.The KSU Hotel and Conference Center hosted our daughters 16th birthday party. It was a fabulous event. It was a themed 1920's party. The decorations were spot on. The food was terrific, the service was wonderful. From the music, video, dancing, and even a awesome hot coco bar that was set up, they could not have done a better job making her feel special. She has a severe allergy to certain foods and the Chef and staff took great care in making everything safe for her. We felt so cared for. All of her friends raved about the party. We will be back for the next 16th birthday party shortly approaching our next daughter. -
Quality of service
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David Sent on 10/19/20165 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
This was for a conference and not a wedding, but they did a great job of taking care of our attendees.This was for a conference and not a wedding, but they did a great job of taking care of our attendees. -
Quality of service
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User2666440 Sent on 06/29/20165 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
We had our heart set on this venue and we were ecstatic with our choice. The pre-planning, setup, food, attentiveness & service were beyond compare.We had our heart set on this venue and we were ecstatic with our choice. The pre-planning, setup, food, attentiveness & service were beyond compare. -
Quality of service
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Stefanie Sent on 07/20/20154.9 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Sage was so helpful and accommodating to what I wanted for my wedding. Any questions we had she answered. The food was amazing! our guests loved the food. My only complaint was that I found out that 1 of the bartenders disappeared for a while and that they didn't want to bring out a new bottle of the vodka we asked for and substituted it for something else. One bartender was telling people they were out of stuff instead of getting more. Other than the small problem at the bar, my wedding was everything I wanted and more.Sage was so helpful and accommodating to what I wanted for my wedding. Any questions we had she answered. The food was amazing! our guests loved the food. My only complaint was that I found out that 1 of the bartenders disappeared for a while and that they didn't want to bring out a new bottle of the vodka we asked for and substituted it for something else. One bartender was telling people they were out of stuff instead of getting more. Other than the small problem at the bar, my wedding was everything I wanted and more. -
Quality of service
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Andrew Sent on 10/24/20164.8 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 4 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
My wife and I were extremely pleased with our choice to use Kent State University Hotel and Conference Center to host our reception! One of the biggest things we were looking for in a venue was a great location for many of our out-of-town guests. The majority of our friends and family stayed at the hotel and it was a great location for people to enjoy the restaurants, bars, and shops that were all within walking distance. The guests also loved catching up at the Hotel Bar on Friday night and enjoyed the complimentary breakfast, which provided the perfect opportunity to see our guests off and thank them for coming one last time.
We worked with Sage,...My wife and I were extremely pleased with our choice to use Kent State University Hotel and Conference Center to host our reception! One of the biggest things we were looking for in a venue was a great location for many of our out-of-town guests. The majority of our friends and family stayed at the hotel and it was a great location for people to enjoy the restaurants, bars, and shops that were all within walking distance. The guests also loved catching up at the Hotel Bar on Friday night and enjoyed the complimentary breakfast, which provided the perfect opportunity to see our guests off and thank them for coming one last time.
We worked with Sage, the Sales and Catering Manager, for the past year and she has been a tremendous help. She was very professional, flexible, and willing to help go over every detail of the wedding with us. The food served at the Conference Center was excellent with great portions! We have received numerous compliments on the dual-plated steak and chicken dinner and appetizers that were served.
Overall, we are thoroughly impressed with the Kent State Hotel and Conference Center. At least ten different people told us that it was one of the best (if not the best) weddings they have been to in a long time. Some of our friends and family even said that they were going to use our wedding as a blueprint for theirs and have it at the Conference Center in the future. We recommend this venue if you are looking for a great location for your guests, a new and innovative ballroom, delicious food, and friendly and helpful staff. We are forever grateful for this perfect day!
Andrew and Amber -
Quality of service
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User2659086 Sent on 06/23/20164.4 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 4 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 4 out of 5 rating
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Flexibility 4 out of 5 rating
Very convenient to use this venue for both the wedding and reception. Much easier for wedding party, as well as guests. Lovely location, and excellent service from all involved (i.e. sales staff, hotel staff).
Located in the heart of downtown Kent, so walking distance to shopping, other restaurants, nightlife.Very convenient to use this venue for both the wedding and reception. Much easier for wedding party, as well as guests. Lovely location, and excellent service from all involved (i.e. sales staff, hotel staff).
Located in the heart of downtown Kent, so walking distance to shopping, other restaurants, nightlife. -
Quality of service
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Stephanie Sent on 01/14/20154.4 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 4 out of 5 rating
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Value 4 out of 5 rating
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Flexibility 4 out of 5 rating
I got married on New Years 2014 at Kent State Hotel and from start to finish the experience was wonderful. Diana was my coordinator and was consistantly quick to respond and very flexible with all of our requests and need. The day of was flawless. They coordinated the event perfectly and without issue. The food was AMAZING. Not one complaint from our 150 guests. I highly recommend Kent State Hotel to anyone looking to have a beautiful event.I got married on New Years 2014 at Kent State Hotel and from start to finish the experience was wonderful. Diana was my coordinator and was consistantly quick to respond and very flexible with all of our requests and need. The day of was flawless. They coordinated the event perfectly and without issue. The food was AMAZING. Not one complaint from our 150 guests. I highly recommend Kent State Hotel to anyone looking to have a beautiful event. -
Quality of service
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Doug Sent on 07/27/20164.1 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 4 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 4 out of 5 rating
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Flexibility 3 out of 5 rating
I enjoyed the venue. The wedding reception was truly wonderful. Sage is an outstanding person to work with. The only reason I didn't rate flexibility higher is that the hotel made an error with booking and my wife and I had a standard room instead of a suite for our wedding night which we were told we would have.I enjoyed the venue. The wedding reception was truly wonderful. Sage is an outstanding person to work with. The only reason I didn't rate flexibility higher is that the hotel made an error with booking and my wife and I had a standard room instead of a suite for our wedding night which we were told we would have. -
Quality of service
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Anne Sent on 11/07/20163.6 out of 5 rating
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Quality of service 2.5 out of 5 rating
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Average response time 4 out of 5 rating
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Professionalism 3.5 out of 5 rating
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Value 4 out of 5 rating
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Flexibility 4 out of 5 rating
To try and ensure the event manager will be present during your event.To try and ensure the event manager will be present during your event. -
Quality of service
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Rachel Sent on 10/02/20183.4 out of 5 rating
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Quality of service 2.5 out of 5 rating
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Average response time 2.5 out of 5 rating
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Professionalism 4 out of 5 rating
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Value 4 out of 5 rating
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Flexibility 4 out of 5 rating
The beginning of my experience with our coordinator at KSU was not the greatest. She was not flexible with the fact that we live over an hour away. We weren't too available during the week so I had to take off a few days from work just to have a meeting with her, she always said she was unavailable on weekends. I would continually have to tell her to take care of something or I repeated myself many times as she kept forgetting to write down the information we had already gone over. It was extremely frustrating!!! Needless to say the head chef, Neil, saved the whole event! He stepped in and made sure he had every single detail...The beginning of my experience with our coordinator at KSU was not the greatest. She was not flexible with the fact that we live over an hour away. We weren't too available during the week so I had to take off a few days from work just to have a meeting with her, she always said she was unavailable on weekends. I would continually have to tell her to take care of something or I repeated myself many times as she kept forgetting to write down the information we had already gone over. It was extremely frustrating!!! Needless to say the head chef, Neil, saved the whole event! He stepped in and made sure he had every single detail taken care of. He went above and beyond to be sure our day was everything we had spent a year and a half planning for. Even though the beginning of our experience was not the greatest the end result turned out amazing and it was all thanks to Neil and his wonderful staff. We did buffet style for the dinner and everyone raved about how good it was. Not too dry, not over cooked, everything was very delicious. The room itself was beautiful as well. The style of table clothe and runners I chose looked beautiful in the room and all our guests thought the same. I can't say enough about Neil and all he did to make sure our day went on without a hitch! Thank you for making our day everything we could have hoped for!! -
Quality of service
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User2185695 Sent on 05/19/20151.1 out of 5 rating
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Quality of service 0.5 out of 5 rating
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Average response time 1 out of 5 rating
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Professionalism 0.5 out of 5 rating
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Value 0.5 out of 5 rating
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Flexibility 3 out of 5 rating
I was not too happy about this venue.. the planning process was awesome however the actual event went awful. We had an open bar which ran out 6 times and my fiance had to go up to the front desk 4 times before they actually restocked the bar ( they only brought back 1 bottle ..it was so silly).... ( they should give us a refund for the hour we didn't have alcohol). There was supposed to be a server in the room at all times and there wasn't one at all.. not even one to be found. The manager was unwelcoming... we asked for an extra table and etc that was NEVER brought he was only concern about...I was not too happy about this venue.. the planning process was awesome however the actual event went awful. We had an open bar which ran out 6 times and my fiance had to go up to the front desk 4 times before they actually restocked the bar ( they only brought back 1 bottle ..it was so silly).... ( they should give us a refund for the hour we didn't have alcohol). There was supposed to be a server in the room at all times and there wasn't one at all.. not even one to be found. The manager was unwelcoming... we asked for an extra table and etc that was NEVER brought he was only concern about the "id;s" of people drinking which btw its for a BRIDAL SHOWER we are all way over 21.... Honestly we spent around 1000 for a bridal shower and we would have been much better going somewhere else. I contacted the manager after the event and it has been almost a month and heard NOTHING back .. I would not recommend for a WEDDING at all.they couldn't handle a simple bridal shower. -
Quality of service
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