Christina O. Sent on 05/04/2020
-
Quality of service
5.0 out of 5 rating
-
Average response time
1.0 out of 5 rating
-
Professionalism
2.0 out of 5 rating
-
Value
3.0 out of 5 rating
-
Flexibility
4.0 out of 5 rating
Bad Communication
en & Cortnie are fun and no doubt added to our day in fun and very helpful ways! Our video is wonderful and a memory we will cherish forever. But working with them wasn't always easy. Communication prior to booking Ken & Cortnie was a bit spotty and I often had to wait quite a while for a response. I wasn't in a rush to book anyone so this didn't bother me too much. the day of they were both wonderful and helpful in so many different ways. But, there were issues after the wedding. We received our videos on time and even got a few extra copies to give to family. As badly as we wanted to stop everything and watch it right away life got in the way and some time passed before we could watch the video. Once we finally sat down to watch the video froze in the middle of our toasts. we switched out the DVD for another (we had 3 left after giving some copies to our parents) and skipped to the toasts. We made it about 5 minutes further before that DVD also froze. And then the same thing happened with the third DVD. I reached out to Ken & Cortnie and they apologized and said they would get us new copies. A month went by with multiple follow ups before I heard back from them. After a month they said our videos were redone and ready along with a flash drive that they would send to us that also contains the video. They also provided a link to our video on GoogleDrive. After another month of not receiving the videos I emailed them to provide our new address as we were preparing to move within the next month. it's now been 4 months since I was told our videos would be redone and sent to us and we still have not received them. As wonderful as Ken & Cortnie are as people, and as lovely as our video is, I just can't recommend them as videographers as this has truly been a difficult journey and we feel we didn't get what we paid for. Our video is wonderful, but the headaches from communication issues is just not worth it.
en & Cortnie are fun and no doubt added to our day in fun and very helpful ways! Our video is wonderful and a memory we will cherish forever. But working with them wasn't always easy. Communication prior to booking Ken & Cortnie was a bit spotty and I often had to wait quite a while for a response. I wasn't in a rush to book anyone so this didn't bother me too much. the day of they were both wonderful and helpful in so many different ways. But, there were issues after the wedding. We received our videos on time and even got a few extra copies to give to family. As badly as we wanted to stop everything and watch it right away life got in the way and some time passed before we could watch the video. Once we finally sat down to watch the video froze in the middle of our toasts. we switched out the DVD for another (we had 3 left after giving some copies to our parents) and skipped to the toasts. We made it about 5 minutes further before that DVD also froze. And then the same thing happened with the third DVD. I reached out to Ken & Cortnie and they apologized and said they would get us new copies. A month went by with multiple follow ups before I heard back from them. After a month they said our videos were redone and ready along with a flash drive that they would send to us that also contains the video. They also provided a link to our video on GoogleDrive. After another month of not receiving the videos I emailed them to provide our new address as we were preparing to move within the next month. it's now been 4 months since I was told our videos would be redone and sent to us and we still have not received them. As wonderful as Ken & Cortnie are as people, and as lovely as our video is, I just can't recommend them as videographers as this has truly been a difficult journey and we feel we didn't get what we paid for. Our video is wonderful, but the headaches from communication issues is just not worth it.
