Kate Whitcomb Collection Reviews
Reviews
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![Apeksha]()
Apeksha Sent on 07/14/2022Beautiful, fast, comfortable!!
I needed to write this review to point out that whatever issue they were having with non-responsiveness or late shipping did NOT happen for me. I literally got my shoes in 2 days! They are even more beautiful in person and already feel so comfortable. I can't wait to wear these on my wedding day! -
Chelsea Sent on 12/07/2021
Beautiful shoes!
I've noticed a lot of poor reviews for this company, which I'm happy I didn't find until after I submitted my order. I've seen a lot of complaints about late shipments & poor customer service, but I had a completely opposite experience so I felt it necessary to share. I ordered these shoes online and within 30 minutes (not exaggerating) I had received a shipping notification. I received these shoes in less than a week. They are SO stunning, a photograph or video cannot even do them justice. They are so incredibly sparkly and exactly what I was looking for. They fit true to size & are pretty comfortable too. The shoes are a little more expensive than what I'd typically spend, but for wedding shoes, I think they are well-priced. I'm obsessed and I can't wait to wear them for our elopement!! -
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Brianna Sent on 11/30/2021
Amazing Wedding Shoes!
The best shoes! They were elegant but flat and comfortable! They were beautifully designed and not cheap looking like many flat wedding shoe designs! The presentation of delivery was also spot on! Would 10/10 recommend! -
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Lauren Sent on 09/25/2020
Dream wedding shoes!
KW was fabulous to work with! I needed to exchange my size and they were so responsive and supportive. The shoes were beautiful, I hardly even had to break them in either. I danced all night long in them! -
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![Claire]()
Claire Sent on 05/01/2018I bought Kate Whitcomb ivory satin wedding shoes (style Bianca). I've had my share of purchases that I've had to send back before the other shoe made it out of the box. It's such a treat when the fit, the style and the comfort all exceed expectations, especially when you shop online for a new brand. These wedding shoes are really pretty, feel very comfortable on my feet, and there is some arch support. I've had other sandals like this that cost 3 times more but not as comfortable as these shoes. Well made, well-designed Thankfully, I loved them just as much in person as I did in the picture! They are a perfect height (for me) and seem comfortable for all-day. Comfortable and beautiful. Good, good, good! Highly recommend it. -
![Emily]()
Emily Sent on 09/20/2024Shoes Broke on My Wedding Day
I ordered two shoes from this company in May. It is now September. I received the champagne pair I wanted to wear for my wedding farily quickly. They were the aerin champagne flats and quite beautiful and comfortable. However, I had only worn the shoes twice before my wedding (for about an hour to practice dancing in them) and on my wedding day as we were doing posed photos THE FRONT STRAP OF MY SHOE BROKE. Thank god it didn't happen during the ceremony. My bridesmaids had to sew the strap back on and also applied tape to make sure that my foot did not fall out of my shoe. I was EXTREMLY disappointed in this company that makes their shoes look so instagram perfect. And the second pair of shoes I ordered has not even showed up. Do not waste your money on this company. You do not need the extra stress on your wedding day. And brides, bring a back up dressy pair of shoes just in case. Given the price point, this was the last thing I expected to happen. -
![Aubrie]()
Aubrie Sent on 05/15/2025Terrible customer service
Beautiful shoes but trying to return and I’ve gotten no email back. They have no phone number to contact them by. -
![Brittany]()
Brittany Sent on 04/07/2022This Company Steal!!!
I ordered shoes from this company months ago. When they came, there was yellow glue on the shoes, and one strap that went over my toes was about an inch longer on one foot than the other. I got a return label, returned the shoes over a month ago and have not received a refund. I have emailed SEVERAL times and each time I am met with a different excuse. My tracking says DELIVERED. I know they have the shoes, but they won't give me my money back. The worst customer service you could imagine. The reviews are correct-- do NOT waste your money. I will be turning them in to the BBB and filing a claim with my credit card company as well. Unbelievable!! -
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![Julia]()
Julia Sent on 07/08/2025Scammmmmmm
I bought a pair of heels from here on June 25th and today is July 8th. They haven't even been SHIPPED yet. I've contacted them via email and IG with no response. I've read online that other customers are having the same issue... -
![Danielle]()
Danielle Sent on 04/15/2025They never refunded me after returning the shoes!
Shoes were cute but didn’t fit. I returned them to the company, only tried on on carpet or they wouldn’t accept anything that was scuffed. Shoes were returned 2 months ago. There is ZERO customer service and they STILL haven’t refunded me for them! STAY AWAY! -
Cheyenna Sent on 08/05/2023
Do not purchase! Poor quality/gross/cannot return
Do NOT purchase shoes from this company. 1/3 pairs I bought were gross and appeared worn. I returned another pair because the color didn't match my dress.. the return process is ambiguous, and they only correspond via delayed emails. They finally sent me a return label (after I sent detailed pictures), and it has been almost a MONTH since I sent back the shoes for a refund. No email. No confirmation. Over $270 was spent, and still no word on a refund.
If you end up purchasing a pair.. only buy one pair and hope it's in good condition because you may not get your money back. WOULD NOT RECOMMEND. -
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![Erin]()
Erin Sent on 09/04/2022Terrible quality and customer service!
Their shoes *look* nice but they are so cheaply made and uncomfortable! I purchased a pair on Dec 10th, 2021. I got low block heels with a covered lace toe and you could see the yellow glue on the line where they folded the lace underneath! It was also scratching on my foot at that part and after 20 minutes of walking in them on my carpet (so that I wouldn’t scuff them and get denied a refund) my feet really hurt! I applied for a return almost immediately and followed all instructions to ship the shoes back. Weeks passed by and I received no word on my refund. I started searching for reviews about this company all over the Internet and found that people were having trouble getting refunds around that time. Angry, I started trying to email them or use the chat (they refuse to provide a phone number and insist you email them). Both avenues seem to lead to a black hole. Finally I found them on Instagram and sent them a message. Probably seeing how their reputation was going downhill, someone responded on Instagram that they would help and I finally received a refund in late January, like 6 weeks later…. Still lost $20 bucks to them as they refuse to pay back Shipping and taxes…. -
![Mahala]()
Mahala Sent on 03/08/2022Poor Response Times; Website Glitches
Do to a website glitch my order was ran twice. I was charged for two pairs of shoes and, although I immediately contacted the company, they were unable to cancel the second order so I also received two pairs of shoes. Neither pairs of shoes fit, so I am now undergoing the return process. Not only do they charge $10 for a return (which seems non standard to me), it has also been five days and I have yet to receive a return label from them to return their shoes (and they have a short return window, only 45 days). I would not recommend this company, not worth the bad costumer service. -
![Amy]()
Amy S. Sent on 02/14/2022Avoid! Runs narrow, terrible customer service
I was SO hopefully these shoes would work for my wedding day... but this has been a total headache. And no bride needs another headache! Don't expect the correct shoe or quick shipping or a refund.
First, after nearly a month, the shoes hadn't shipped. I reached out and they said their warehouse had cancelled the order because the product wasn't actually in stock. They hadn't told me or refunded me. They were just sitting on my money. Then they offered me a different style (again, no offer of a refund). I said okay because I was desperate for shoes after the month delay, but after a week, the second pair of shoes still hadn't shipped. I reached out again. No response.
When I finally did receive the shoes, they were too small and I barely put them on my feet. Definitely run narrow!! They were out of the box for less than a minute. I returned them via USPS and tracking shows they were delivered. Nothing from the company. I gave them 2 weeks before I reached out asking where my refund was. Nothing. So I gave up and filed a complaint with my credit card company. Now, 2 months later, the vendor has still not responded to me about the status of my return, and told the credit card company that the product was used and had black scuffs. I barely tried them on. After all the mix ups, I think they misplaced my return and are using an excuse.
On top of that, they sent the credit card company another woman's purchase details as part of the dispute, so that was then passed on to me. Full name, address, email, IP address, last 4 of her CC. So now I'm worried about my information on top of it all! -
![Kait]()
Kait Sent on 01/13/2022Absolutely atrocious
I bought a pair of shoes on 10/3/21. They came fairly quickly. They did not fit well as the strap was not long enough for my (apparently) larger ankle circumference. I contacted customer support via email and was met with a very polite and expedited reply about checking to see if a longer strap could be produced for me. Then the responses became fewer and further between. After that, I had to reach out with a considerable lag because I was rapidly approaching the 45 days of the return window. I ended up deciding to lose the shipping cost and return the shoes because what else was I supposed to do? They didn't fit me. I barely even got ONE of them onto my foot. They were tried on in a carpeted room with clean feet. This is important as they are now LYING to me and refusing my return. The shoes were received in their warehouse 12/2. It is now 1/13 and I still have no refund and barely any communication from this horrible company who is literally stealing people's money and leaving them with no product to show for it. I had to ask for multiple updates on my return, they always take nearly a week or longer to reply. When I email back to back within a few days they respond but this time they told me that they cannot process my refund due to the shoes being worn, which is a complete and utter LIE. These people are outright robbing people who are already spending money on so many things for their weddings. I was also told that they are having staff shortages due to the pandemic, which yeah sure, everyone is...except that the reviews about your horrible response time and garbage customer service date back wellllll before any pandemic. So, all this is to say that I will be filing a complaint with the better business bureau, and I will not stop communicating with them until they give me my money back. DO NOT BUY ANYTHING FROM THIS COMPANY. They will steal from you. -
![Vanessa]()
Vanessa Sent on 12/20/2021Buyer bewar
BUYER BEWARE biggest scam ever do not buy your shoes from them. I bought one pair and they were to small I had to repurchase another size because it took ten or so days for my return to be processed. Returned the second pair because they didn’t fit either they now have both pairs and refused to issue a refund because they say they are worn! So I am out over three hundred dollars and they have the shoes! There customer service is non existent and they don’t answer emails. They are horrible and shouldn’t even be on any wedding website -
![Meredith]()
Meredith Sent on 11/24/2021Late Whitcomb should be their name
Pre-ordered a pair of shoes in June and said they would ship out end of august. Mid September comes and no contact, no tracking. I had to reach out several times to get an answer. They then said end of October/ early November. Ok - fine. Now it’s end of November and they weren’t answering an email or their customer service chat. I had to write a comment on their Instagram account to get any answer and it was a vague “they will be there by my wedding date” 2 weeks later I have no tracking information or anything. Not only should you take your shoes for your dress alterations but it would be nice to have them to break in before the wedding as well. I would avoid this company! -
![Marissa]()
Marissa Sent on 01/25/2021Horrible Customer Service
I ordered shoes from Kate Whitcomb that were too big. The shoes only came with a letter stating to email them for a return label. Well after countless emails sent I have nothing heard from anyone... and there’s no customer service number! I would not recommend this company to anyone. Such horrible customer service.
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