JTR Transportation Reviews
Reviews
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4.2 out of 5 rating
4.2
Good
23 reviews
Recommended by 84% of couples
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Quality of service 4.3 out of 5 rating4.3
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Average response time 4.3 out of 5 rating4.3
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Professionalism 4.3 out of 5 rating4.3
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Value 4.1 out of 5 rating4.1
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Flexibility 4.2 out of 5 rating4.2
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Ali Sent on 03/19/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional and Reliable - June 2025 Wedding
My husband and I worked with JTR Transportation for our June 2025 wedding. They were professional, communicative, and flexible throughout the booking process, which immediately put us at ease. We really appreciated their all-inclusive rate, too! On the day of the wedding (~175 guests total), JTR handled pick up and drop off at multiple hotels with ease. Guests told us that the buses were comfortable and that the air conditioning was appreciated on our hot June wedding day. We couldn't be happier with our choice to use JTR! -
Quality of service
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Ally Sent on 01/22/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional and Reliable
We booked a shuttle bus for our guests to and from our Tarrytown hotels. JTR was great to work with. Reasonably priced, quick to reply to inquiries, and very professional. Our wedding day transportation ran very smoothly. -
Quality of service
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Emily Sent on 09/14/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience!
We used JTR to transport our guests on the day of our wedding from the hotels in Kingston to our wedding venue in Stone Ridge. We primarily worked with Robert D. in advance of the weekend to iron out the logistics, and he was extremely responsive and helpful. In addition to the larger coach buses, we also rented a smaller bus to pick up guests from a more local B&B that my family had rented, and Robert and his team managed the various pick ups and drop-offs with ease. JTR was reasonably priced and flexible when we had some changes to pick up and drop off locations the week or so before the wedding, which was much appreciated as transportation logistics can be quite stressful during the planning process. Thank you JTR Team! -
Quality of service
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Eliel Sent on 06/05/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Reliable and professional
We hired JTR transportation for two nights for our large (250 person) wedding. Despite the number of guests and attendant logistics, they were always on time, professional, and the buses were great. We really appreciated having such reliable, professional drivers to make sure our wedding went off without a hitch. -
Quality of service
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Olivia Sent on 10/07/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Reception Transportation
Beautiful, clean coach buses that provided safe and timely rides for our guests to and from our reception and hotels in Kingston, NY. Very easy to work with! -
Quality of service
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Ariel Sent on 09/26/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding Transportation
JTR provided reliable transportation at a competitive price. They were easy to communicate with and got our guests to and from our venue on time and safely. -
Quality of service
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Terasa Sent on 08/17/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Service!
We used JTR transportation to shuttle our wedding guests from their hotels to the wedding venue and back. We had a very enjoyable experience working with Sherri to set the shuttle schedule, which included multiple late-night trips to get our guests home from the wedding and after-party. Our guests mentioned that the drivers were extremely friendly and even gave them a little history of the Beacon and Main St area on the way to the reception. -
Quality of service
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Kathryn Sent on 07/06/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Reliable, professional service
JTR handled our rehearsal dinner and wedding day transportation with no issues. They were responsive and flexible while we were planning. The buses were clean and in good condition, and the drivers were professional. -
Quality of service
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Amy Sent on 09/03/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We worked with Robert from JTR Transportation for shuttles to and from our wedding at The Garrison in July 2016. We had a complicated wedding shuttle schedule, with multiple stops at two hotels AND at the Garrison train station. JTR was the only shuttle service we contacted who could get a large coach bus in and out of Garrison train station successfully (since it’s such a small station, other transportation companies refused). Robert handled everything perfectly and was able to answer all of our questions. Most importantly, all of our guests were picked up, arrived on time, and departed promptly at the end of the reception - that makes for a very happy bride! We highly recommend JTR Transportation. -
Quality of service
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User2971478 Sent on 02/10/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My father-in-law set up everything with JTR. He had a wonderful experience with them. He said they were very responsive, willing to accommodate time/schedules, etc. We had an AMAZING driver! After our wedding, someone unfortunately got sick on our bus. The driver was so nice and understanding about it. My husband and I were so embarrassed, but he assured us that it was not a big deal and not to stress about anything. The following day he stopped by the hotel to drop off items that individuals left on the bus. He went above and beyond and we were beyond impressed about their service! We would recommend JTR any day! -
Quality of service
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Sarah Sent on 10/21/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I were very happy with JTR's services for our wedding. I spoke with Robert in the lead-up to our wedding and he was very helpful. We had a sort of complicated itinerary for picking up our guests (because the venue was in an area without any big hotels nearby, we needed three buses to pick up guests at three different locations), but Robert arranged everything for us and our transportation worked out perfectly on the day-of. -
Quality of service
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Ashley Sent on 06/09/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We used JTR to shuttle our guests to and from the reception. It was great!! The bus picked up the guests at the hotel on time and was there ready to take them back once the wedding was over. The bus was clean, and the staff friendly! -
Quality of service
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User1740336 Sent on 07/30/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wow! I can not say enough about the service I received from JTR for my wedding. I hired two buses for my actual wedding date for the guests and I hired another the night before for my rehearsal dinner. The buses were clean, the drivers were professional and the office team made booking our buses and planning our wedding times very easy! I would highly recommend. -
Quality of service
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Jill Sent on 12/03/20244.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Great experience working with JTR!
We used JTR for our wedding shuttles and couldn't have been happier. They were very responsive and helped us figure out the best way to structure our pick-ups and drop-offs from our various hotels in Poughkeepsie. Would recommend! -
Quality of service
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Dani Sent on 12/16/20194.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
No complaints!
Sherri at JTR was super helpful throughout my entire planning process. The bus was clean, the driver was prompt, and I felt totally taken care of leading up to the wedding, as well of on the day. We only used one shuttle to transport the bridal party, but I literally have no complaints. Highly recommend! -
Quality of service
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Eric Sent on 06/02/20194.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Excellent service
We used JTR transportation for a smaller 23-person shuttle for the wedding party, as well as a larger 55-person coach bus for our guests. Couldn't be happier with their ability to accommodate our changing itinerary. Drivers were professional and punctual. Their offices are also extremely easy to communicate with. Not a single hitch with their services, would not hesitate to recommend! -
Quality of service
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Sarah Sent on 04/27/20144.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
JTR transportation was recommended to us by our venue, and we were extremely pleased with their service, responsiveness and professionalism. Buses were clean and comfortable, and ran on schedule. Reasonable prices, too.
The only down side was that we had to book buses for 8-hour blocks, when we only needed a buses for 5 hours for our rehearsal dinner - but perhaps this is standard practice?
Overall, a good, smooth experience! -
Quality of service
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Amanda Sent on 09/05/20104.5 out of 5 rating4.5
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
We used JTR transportation for shuttle bus service for our guests from the hotel to the Ceremony and Reception Venue. I spoke with Rob from JTR on the phone and he was very helpful with all of my questions. They also don't make you commit to the size of the bus until close enough to the date of the event so you know how big you really need it. A few days before we called to see if we could adjust our shuttle schedule and add on a trip and they were very easy to oblige. We were happy with their service! -
Quality of service
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User1963379 Sent on 09/09/20143.4 out of 5 rating3.4
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Quality of service 4 out of 5 rating4.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 4 out of 5 rating4.0
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Value 2.5 out of 5 rating2.5
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Flexibility 3 out of 5 rating3.0
JTR provided transportation for my wedding guests from the hotel to the venue. I had also planned to have the bus pick up guests staying at an on-site lodge, but found out on the day that the bus would not be able to make it down the dirt road. Those guests were left having to find their own transportation. Robert was responsive to emails, but overall I found the price to be well beyond the value of service we received. -
Quality of service
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Keri Sent on 04/23/20143.1 out of 5 rating3.1
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Quality of service 3.5 out of 5 rating3.5
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Average response time 4 out of 5 rating4.0
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Professionalism 2 out of 5 rating2.0
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
They were just okay. The price was better than some for the bus but the driver was very rude and just not very nice - but they showed up when they needed to and got us home safe so that works for me. -
Quality of service
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Victor Sent on 09/20/20111.2 out of 5 rating1.2
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Quality of service 1.5 out of 5 rating1.5
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Average response time 1.5 out of 5 rating1.5
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Professionalism 1.5 out of 5 rating1.5
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Value 1.5 out of 5 rating1.5
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Flexibility 0 out of 5 rating0.0
We hired JTR for our wedding. The driver got our guests lost for over 30 minutes. They arrived after the scheduled time for the ceremony. When we complained about it, we were told by Robert (the president) that it's just one wrong turn. This company is not reliable. They also ended up stranding two of our guests at the end of the evening. I would definitely recommend that you look elsewhere if you want a reliable company. Choosing them would be just one wrong turn that you will regret on one of the most important days of your life.
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Quality of service
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Cindy Sent on 11/25/20251 out of 5 rating1.0-
Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Do Not Use!
We made our daughter's wedding at The Roundhouse in Beacon and hired JTR to shuttle guests from the Hyatt to Roundhouse and then, after the wedding, from the Roundhouse back to the Hyatt or to the After Party at The Yard. We paid them to make continuous trips between the 2 hotels and the After Party until 2am. They did not show up at the After Party. We created a detailed schedule with Ben at JTR which was very simple and confirmed over email. Our guests waited outside in the cold for the shuttles to show up while we spent the end of our daughter's wedding calling them 20 times at 1am to find out where the shuttles were. When one of the shuttles finally showed up to take guests back to The Roundhouse I told the driver "as soon as you drop this group off you go back to The Yard, which is 1 minute away, and get another group", 30 minutes later they still did not arrive. I would stay away from JTR if you want a shuttle service you can depend on. I have contacted them about our experience and no one got back to me. -
Quality of service
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User1988132 Sent on 12/29/2014
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Quality of service 0 out of 5 rating0.0
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Average response time 0 out of 5 rating0.0
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Professionalism 0 out of 5 rating0.0
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Value 0 out of 5 rating0.0
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Flexibility 0 out of 5 rating0.0
I booked this company months before my wedding day. The day of the wedding they sub contracted our bus with another company that did not offer the 'luxury' buses JTR claims to offer. We never received a single phone call the week of the wedding to let us know. I was fuming and embarrassed when an old brown outdated coach bus showed up to pick up the bridal party instead of the white buses they display on their website. More importantly, I was disgusted with the way they handled the situation after I had to call to question their services. Never once apologizing, totally unprofessional JTR. Be sure to address this issue in your contract and if they can not promise the buses they advertise, I would choose a different company. -
Quality of service
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