Jan's Boutique Reviews
Reviews
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![Lisa]()
Lisa Sent on 07/23/2022Wedding Dress
Julia you are awesome. I cant thank you enough. You listened to what i wanted and helped make it come true. -
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![Heather]()
Heather Sent on 12/16/2019Double Dresses, Double the Fun
I was not your typical bride, I started looking for a dress about a month before my wedding and I didn't care if it was bridal or not. I was doing a surprise wedding so we did two dresses on a super short time frame. They called, chased and made sure my dresses arrived on time and then they fitted me.... their seamtresses are amazing! Can't say enough about Brenda and the other seamtresses. Jan, Charon, Barbara all of them they are great! -
![Kennedy]()
Kennedy Sent on 02/07/2025Terrible Experience
Two weeks ago I went to Jan’s Boutique for my first bridal gown appointment. I paid for a VIP bridal appointment and there was nothing VIP about it. First of all, as soon as you walk into the boutique it is extremely chaotic. I arrived 25 minutes early to be appointment. The woman at the front desk was very rude and asked us to wait in the car. Once we went back into the building, our appointment started 10 minutes late as there was no staff available at the time.
Once we were helped, our sales representative was rushed the entire time. I had to ask multiple times to see different dresses. Everything seemed like an inconvenience. She also stated she didn't know where all of the dresses were as she claimed they were "missing". With the VIP appointment, the website states we would be offered refreshments. This did not happen and my party eventually just asked for water.
I found a dress at Jan’s that I absolutely loved but due to the staff being unfriendly and feeling rushed the entire appointment, I was not going to purchase from the boutique. I arrived to the appointment with all intentions of purchasing a wedding dress and had 3/5 guests fly out in from other states for this experience. I also drove over an hour to visit this shop. Due to the service I received, I went to another bridal shop after my appointment and purchased another dress.
I spoke to Lacey about my experience and was told I would hear back. It’s now been 2 weeks and I haven’t heard anything. It’s very disappointing to expect and pay for a VIP experience and this is what I got. I definitely would not recommend this boutique. -
![Alexis]()
Alexis Sent on 06/06/2025Avoid!!!!!
I am utterly appalled at how your store treated my mom last weekend. I am getting married in September and live in California and entrusted my mom to your store to work on her mother of the bride dress. She spent $4,000 (and paid in full up front) on a custom dress through your store and was incredibly excited to arrive to have her first fitting. Your store is an hour and a half drive from her home. She was planning to arrive early today because for her birthday I told her I'd like to buy her a rehearsal dinner dress, as well. She was thrilled to get the chance to shop even more at your store. She arrived early to her appointment to ensure she could shop around. When she arrived, she was treated TERRIBLY--she was told she could not shop around, was completely rushed by multiple individuals, dresses were pushed onto her in the fitting room, and she was overall treated disgusting. That your store could even CONSIDER treating a high paying customer like that is beyond comprehension. That you DID treat a high paying customer like that is simply unacceptable. After being rushed and harassed, your store proceeded to take plenty of time writing up paperwork regarding how much my mother owed for extra fabric to further customize her dress. I had to receive a cross-country phone call from my mother bawling her eyes out saying she has never been treated so poorly on a day that was supposed to be filled with joy and celebration. You took away what should have been an amazing, unforgettable moment for my mom as she customizes her mother of the bride wedding dress for her only daughter's wedding and made it a terrible memory for her. How dare you. The owner should be embarrassed and ashamed at this despicable employee behavior.
I sent this near exact review to the business immediately after the happening in order to resolve it internally, but they never reached out. A truly horrible display. Please avoid this place!!!!!! -
![Allison]()
Allison Sent on 10/04/2021Skip this awful place
If I could give -10, I would. When I went to book my appointment, I provided as much detail as possible (my event, size, color, style, etc.) When we got there. I guess I wasn't important because I'm not a bride. The saleswoman was the rudest and most insensitive person I've ever dealt with in my life. When she asked what I was looking for, I told her. She looked at me and told me that I was much larger than what I was telling her. She then proceeded to tell me there isn't much of a selection in that size and figure out if I want to pay $500-$1,000 or over $1,000. She showed me the dresses and they were all hideous and looked like they have been there since 1990. She kept trying to force the ugliest dresses on me. I tried one on and it was awful. I could go on and on. I ended up having a panic attack and had to go outside for air. My mom told her we are done here and said we will just go to the mall. I was so upset and really dreading going to the mall. We went to several stores but due to supply & demand most stores did not have anything. I found my dream dress at Macy's. It was smaller than my normal size, fit me like a glove, and made me feel beautiful. We went to check out and it was on sale. I ended up with a beautiful gown and shoes for less than $100. Stay away from that place if you aren't size 0 and have an unlimited budget. Will NEVER recommend Jan's to anyone.
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