Jade Studios Reviews
Jade Studios
Philadelphia, PAReviews
3.8 out of 5 rating
3.8 out of 5 rating
18 Reviews
75% recommend it
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![Ciera]()
Ciera Sent on 08/08/2022Friendly and Professional!
Julian and his crew were such a joy on our wedding day! All of them were very friendly, and they made us feel very comfortable. Julian was great with guiding us through all of the different shots; he explained everything thoroughly so we knew exactly what was going on. During the reception, they captured all the groups who were banding together without being asked, and they were very quick and responsive when we requested for certain things to be shot. Overall, it was a great experience! I’d definitely recommend their services to others - and use them again if an occasion warranted it. -
Malika A. Sent on 06/20/2021
Amazing Team , Very Friendly!
I loved working with Julian and Leo, they were super friendly and attentive throughout the whole day. Our wedding was very traditional and they were quick to catch on and adapt to all the customs. Thanks for shooting our big day! -
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![Bridget]()
Bridget H. Sent on 06/25/2023Wedding Photos
As a bride who hates taking pictures, Stephanie made me feel very comfortable. She ensured that we got every shot that we wanted and some we had not thought of. We can't wait to get our photos back. -
![Ashley]()
Ashley H. Sent on 08/13/2020Photographer
We are waiting to receive our pictures to complete our review. -
![Gloria]()
Gloria S. Sent on 08/15/2022Late, blurry, & last minutes switches
To start off, I did not hate my experience with Jade Film Studios. BUT I would NOT recommend them as I am definitely not satisfied with the experience. The day of my wedding, a man showed up a little bit late (this was no big deal yet) who I did not recognize the face or name of, and it turned out that Jade had decided last minute to send a photographer that they claimed was their 'best' without any notice to us and it freaked me out as I had no idea the quality of his work and it was a stressful enough day already. The ceremony went fine other than him being all over the stage and pretty distracting despite me requesting that my photographer NOT do that through an email survey from Jade the week before. It felt unprofessional, but I brushed it off and left the ceremony joyous to have married the love of my life. Once we got to the reception hall 20 minutes away, me, my new husband, all of our family and bridal parties were waiting outside in the 90 degree weather at the designated photo spot waiting for the photographer to show up. It took roughly 40-45 minutes AFTER everyone else had gotten there for him to finally show up. Everyone by then was incredibly hot and grumpy and there was no excuse for him being late as everyone else was there on time (aka no traffic) and he did not give an explanation at all as to why he was nearly an hour late. He then rushed all of the family and bridal party photos, and bride and groom portraits for us to get inside and start the reception that started also very very late. The night was amazing dancing and I was not worried as 'at least the important pictures are all done with'. Fast forward to a month after the wedding, I reach out to ask for an update of when our photos are gonna come back or we at least are going to get an update on them. They say that it is a 1-3 month processing time...okay. Another month passes and I reach out again and they say that it will be 1-2 weeks tops until I get them. The next day after they told me '1-2 weeks tops', I receive a link in my email to the edited photos. Let me tell you, I was sorely disappointed as they edited all of the unimportant photos (such as us hugging people after the ceremony so just backs of heads), and there were no edited photos of me and the groom, bridal party, first dance, family photos, photos with each reception table, NONE of the photos you actually want from your wedding! I freaked out and asked about it and they finally sent me two links (roughly 3000 photos) of raw, unedited photos and I found out why they hadn't edited bridal party, bride and groom, etc. It's because they were BLURRY...or terrible shadows/lighting, or you name it. So in conclusion, please be careful if you want to book with Jade because they do not follow through with what you are told and their photo quality is bad, even for their price. I've never written a review for somewhere before but want to give an honest review for future brides -
![Kate]()
Kate A. Sent on 08/12/2020Vendor did eventually reach out
Update 8/15/2020 - Adrian reached out 8/14 with an explanation and an apology. I understand things come up however the fact is I still had no one there to photograph my wedding and am pretty disappointed.
Hello Jade Studios - you were under contract to photograph my wedding on 8/8/2020 and did not show up or contact me in any way. I would appreciate you getting back to me to see if we can resolve this. -
![Deepika]()
Deepika S. Sent on 12/05/2022I would not recommend due to communication with editing service team
My wedding was on 06.20.2021 (yes over a year ago). The initial communication was fantastic but it became a nightmare after the wedding was over. I booked their service for my haldi (photo only) and wedding day (photo + video). They came right on time for the menhndi but 1-2 hours late on the wedding day (albiet, my day started at 3AM). For Haldi: they walked in and took usual photos one would take for haldi, lot of communication about types of photos they want and poses, and they were not interfering during the ceremony. For the wedding/reception: arrived 1hr late (my start time was 3Am with a 7AM wedding) which was okay. However, thereafter; they did a great job capturing photos during wedding ceremony, church ceremony and reception. The big issue was their editing group. We were able to get the RAW photo and video~ 2-3 months after. We trusted them that they captured all the photos, only to find out ~5-6months later that there was a issue with backing up and there was LOSS of DATA. We did not get our final photos almost a year later; and what we did get was missing ~ 30% photos (thankfully we have a video of wedding and reception). The result: nothing amazing with editing or lighting. To makeup for loss of photo files, they took screenshots of videos and made them into photos (bad quality due to video source). They were able to recover some our morning photos but unable to recover photos near the end of the reception or during lunch. I requested certain items to be in the video and photos more times than I can count and only 20% were incorporated. I have not asked for money back as nothing will change what happened. Even though they are affordable; highly recommend shelling extra $$ for better quality, service, and work. -
![Alanna]()
Alanna L. Sent on 07/18/2022Regret Using
I read reviews and saw their examples on the website, I was excited to work with them. Wedding day comes: The videographer showed up late (didn’t even notice at the time, whatever). Although, he missed us getting ready because of this. He also missed the first look with my grandmother who passed shortly after the wedding. My family and I were so looking forward to this footage, to see her again. But nope. He recorded things before it and after it (in the same room!) but somehow completely missed it. I’m just grateful I had a good photographer that captured the moment.
I kept trying to reach out and ask for a status update once we got to 4 months post wedding (turnaround time is 2-4 months, this is in the contract). But it always took a week or so to get any response. We tried calling, we left messages, they never called us back. Getting a hold of them was very difficult. We finally get the video back at over 6 months post wedding.. we watched it with the family and it was just awful. There was NO editing. We didn’t even get a title with our names, the date, anything. The audio was a joke. It was just the sounds and echos from the wedding. They put very little to no music over any footage. It literally looked like they just threw raw footage together and called it a finished video. It made me feel like it wasn’t even a party. You can’t hear any of the speeches clearly and they completely disregarded the preferences that they asked me for. The videographer literally would set up the camera in the corner of the dance floor and walk away. They didn’t even edit him out, you see him making his way through the crowd. There is literally footage of the back of people’s heads, very closeup. Why is that in my final video? He even got a close up of my cake and didn’t notice the topper was on its side?! I just can’t believe someone thought this was okay to send to me. I don’t think I even want it revised, there’s just way too much to fix. If I wanted to completely design my own wedding video, I would’ve just done it all myself.
I sent an email going through all of this and I got some robotic response with no substance and no solutions. At this point, I just regret using them. My venue owner is aware and will discourage future couples from using them. The only reason they got a star is because I at least get the raw footage. -
![Maria]()
Maria A. Sent on 03/01/2023Stay away, not worth the aggravation.
First off, very reasonable but lousy communication, responsiveness and quality of product. This is not a reflection of the team that came out. First off, my contract stated 2 videographers and only one showed up and there was no 4k aerial footage, also stated in my contract. The pics were ok, hardly edited. The video & trailer (6 weeks overdue) I was told would be late because "We prioritize quality over speed/turnaround time. " what a joke! Horrible editing (if any) and all they did was give me my entire ceremony and 30 minutes of our 5-hour reception. To make matters worse, my ceremony audio is not synced. The words spoken by my priest are not synced with his mouth movements. How do you botch the audio? Two weeks later I am still waiting for someone to respond to the three emails I sent. Although, I should be used to that since that is the only thing they are good and consistent with, not responding.
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