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Jacqueline's Bridal Reviews

Jacqueline's Bridal

Jacqueline's Bridal

Wellesley, MA
4.2 out of 5 rating, 23 Reviews
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Reviews

4.2 out of 5 rating
WeddingWire Couples' Choice Awards 2024 Winner
4.2 out of 5 rating
23 Reviews
85% recommend it
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  • Quality of service
    4.2 out of 5 rating
  • Average response time
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  • Professionalism
    4.1 out of 5 rating
  • Value
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Awards

23
WeddingWire Couples' Choice Awards 2024 Winner
  • J
    Janet G. Sent on 12/25/2023
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    The best experience

    I purchased my wedding dress in this beautiful store. Jean helped me to find the perfect dress. A dress that I would never have picked myself! Jacqueline's team made the whole process so easy for me. They are very professional and knowledgeable, and they have gorgeous dresses. If I could, I would give them more stares. I can totally recommend this place.

    Jacqueline's Bridal's reply:

    We're pleased about your satisfying experience with us, Janet! It's great to know that you appreciated our selection and found the perfect dress for your Wedding.
    Your recommendation is greatly appreciated.

    Lisa, Manage
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    Meredith M. Sent on 12/26/2023
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    Amazing Bridal Shop with Incredible Service

    Jacqueline’s Bridal was a wonderful experience. I came in nervous, not knowing what to expect but Jackie and her team made sure myself and my bridesmaids were comfortable. We had so much fun and Jackie and her team have an eye of what looks good. I said Yes to my Dress almost immediately thanks to Jackie and her team! The alteration process and the service here is great. Jackie is such a joy to work with. I would recommend this shop to any bride to be!

    Jacqueline's Bridal's reply:

    We're honored to hear about your wonderful experience with us, Meredith. Our priority is always to ensure our brides and their parties feel comfortable and enjoy themselves. We're delighted we could assist you in finding the perfect dress promptly. Your recommendation is greatly appreciated.

    Lisa, Manager
  • Saph
    Saph Sent on 12/28/2023
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    Beautiful wedding dresses!

    Stunned! Wow! So many beautiful dresses, felt like a little girl again. I had no idea where to start, but the staff were extremely helpful and explained which dresses emphasized my features most beautifully. Feel like the happiest woman right now. Truly can’t imagine a more beautiful wedding dress for myself.

    Jacqueline's Bridal's reply:

    Saph! It's lovely that you valued our wedding dress selection and the staff's expertise during your bridal journey. It's pleasing to hear you felt like the happiest woman with your dress! Your recommendation is highly appreciated.
    We look forward to assisting more future brides like you.

    Kind regards

    Lisa, Manager
    • illustration stars

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    Mariam D. Sent on 12/27/2023
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    Best customer service

    I recently had the most wonderful experience at Jacqueline's Bridal, and I cannot recommend this bridal dress shop enough! From the moment I stepped through the doors, I was greeted with warmth and enthusiasm by their exceptional staff. The level of professionalism and expertise demonstrated by everyone at Jacqueline's Bridal was truly outstanding.

    Jacqueline's Bridal's reply:

    We're glad you had a positive experience with us, Mariam. We're so happy our team could help find the perfect dress. Striving for a fun, stress-free visit is important to us, so it's great to hear we succeeded with you—best wishes from all of us.

    Lisa, Manager
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    Valkyrie G. Sent on 12/26/2023
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    Awesome Shop

    Very knowledgeable and professional consulting. On site alterations is great to have that service.

    Jacqueline's Bridal's reply:

    We're glad you had a positive experience with us, Valkyrie! It's lovely that you valued our tailored service and staff expertise. We offer various options and in-house alterations to make each customer feel unique. Your recommendation is highly appreciated.

    Lisa, Manager

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    Stefan S. Sent on 12/25/2023
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    my wife loves her dress!

    My wife and I went to Jacquelines Bridal last week because we needed an evening gown. The employee was very polite and experienced. She suggested several dresses, all of which looked beautiful on my wife. Ultimately, we decided on a blue, floor-length evening dress. We are really looking forward to the New Year's Eve party where my wife will wear the dress.

    Jacqueline's Bridal's reply:

    We're happy your wife found the ideal dress at our store, Stefan! Your gracious comments are highly appreciated. We look forward to serving you again in the future.

    Lisa, Manager
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    Laura Sent on 12/29/2023
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    Amazing collection

    They are great, have amazing styles for Brides, Mother of the bride and mother of the groom.

    Jacqueline's Bridal's reply:

    Dear Laura,
    Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear about your positive experience with our services and products. Your feedback is truly valuable to us and motivates our team to continue delivering excellent service.
    Thanks again for choosing us!

    Best Regards,
    Jacqueline's Bridal Wellesley
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    Jt Andrews Sent on 01/22/2023
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    One of the best in Boston area!

    Fabulous designer and collections! No matter what design I was interested in, Jacqueline had it. She showed patience, professionalism and provided excellent customer service. I was thrilled with my gown and dresses which made us all so happy at the wedding! I'd recommend Jacqueline's to any bride or member of her party.

    Jacqueline's Bridal's reply:

    Dear JT Andrews,
    Thank you so much for your kind words and your lovely review. It was our pleasure helping you with your wedding dress. We wish you all the best for your all future.
    Best regards
    Jacqueline Hormann
    Jacqueline's Bridal Wellesley
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    Jackie L. Sent on 04/11/2022
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    Superb selection of dresses

    Beautiful dresses and Jacqueline helped me find the perfect one. A great experience.

    Jacqueline's Bridal's reply:

    Dear Jackie,
    Thank you for your lovely review. It was my pleasure helping you with your wedding dress. You are very welcome.
    Best regards
    Jacqueline's Bridal Wellesley
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    Tom Sent on 04/20/2021
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    Awesome Bridal store

    Last week we had an appointment for a wedding gown. The consultation was awesome. So far, we’ve never received such a detailed consultation from any other store. And the store is so beautiful and clean, we really felt comfortable.
    Jacqueline went into great detail, and knew immediately what suited best to my financee. All the dresses were gorgeous, and had a large price range. Even the inexpensive dresses from earlier collections were beautiful.
    We can recommend this store to everyone, no matter what budget you’re looking for a dress. My financee found her perfect dress and she is excited to wear it on our wedding day.
    Tom

    Jacqueline's Bridal's reply:

    Dear Tom and Eva,
    Thank you so much for your nice review. It was my pleasure helping her, find the perfect dress. We wish you both all the best. Thank you agin.
    Jacqueline's Bridal Wellesley
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    Lindsay Sent on 04/08/2021
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    Best Dress Shop I went to

    I was recommended to Jacqueline's bridal through my tailor who I trusted completely. I had gone to her with a few dresses and had told her I was looking for one dress in particular when she made the recommendation - I am so glad she did. Jacqueline has been my saving grace. She has spent countless hours with me, helping me find exactly what I was looking for. She has gone above and beyond when it comes to customer service. Not only did she find me my dream dress, she was wildly supportive of everytime I changed my mind on a details, or had a change of heart. I've never met someone with more patience or understanding or willingness to work on my behalf than her. I cannot recommend Jacqueline enough - and will gladly reach out to anyone who has questions because I feel that strongly. Jacqueline went above and beyond to make me happy- THANK YOU JACQUEY!!

    Jacqueline's Bridal's reply:

    Dear Lindsay,
    You are very welcome. Thank you so much for your very kind thoughts and nice words. It was my pleasure helping you with your dress for your very special day. I wish you a wonderful wedding event and the best for your future. It was so nice to see you today so happy in your beautiful wedding dress. Thank you too
    My Best Regards
    Jacquey
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    Terri B. Sent on 05/24/2021
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    Amazing Dress Selection - Not just for Brides

    I went to Jacqueline's in search of a formal gown for a black tie event. I had looked many places and, as a 55+ woman, was having trouble finding something that looked great and fit right. I made an appointment with Jackie 3 weeks before my event and was surprised to find Jacqueline's Bridal had a great selection of formal dresses AND they could provide custom fitting - fast! Not only did I find a dress I liked, but the end result was a beautiful custom gown fitted to perfection! Jackie, herself, helped with the selection and coaching. I couldn't have asked for a better experience. With 2 grown daughters and potential wedding gowns gown and a "mother-of the bride" dresses in the future - I know where I will be shopping!! Thanks, Jackie!!
    • Jacqueline's Bridal 1

    Jacqueline's Bridal's reply:

    Dear Terri,
    Thank you so much for your kind words and thoughts. It was our pleasure helping you find the perfect dress. We wish you a wonderful event. Thank you
    Best regards
    Jacquey Hormann
    Jacqueline's Bridal Wellesley
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    Ms Sent on 12/09/2020
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    excellent, very proffesionan,

    Loved going to Jacqueline bridal,
    Jacquelyn welcomed me with a big smile and a very warm reception to her store, gorgeous salon huge collection and beautiful elegant dresses.
    I went few times to her store and always she was very nice and welcoming. it is absolutely a pleasure to deal with her.

    I highly recommend this store, you will always feel welcomed and very special
    loed my experiance

    Jacqueline's Bridal's reply:

    Dear Miray,
    Thank you so much for your very nice review. It was a pleasure to help you, with your dress. We wish you all the best. Thank you
    Jacquey Hormann
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    Michelle Sent on 07/17/2018
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    Thank you Jacqueline and Natalie so much for helping me to find my dream dress! I knew from the second I walked into the shop that this was going to be a good experience. The shop had been so beautiful my Mom had noticed it on the way home. When we came in for my appointment Jacqueline and I sat down at a table to actually chat about what I was looking for and what I liked! Then we looked together at the dresses to decide which ones I should try on. She was so respectful of my budget and really helped me hone down what styles I liked as I tried them on. She was also great about knowing which dress to try on next and what additional dresses to pull to find the right one. Pretty soon we found my dream dress and celebrated with coffees! It was such a great experience! She also helped my Mom find a Mother of the Bride dress which is gorgeous! Jacqueline's has in-house alterations which is great so we know both of our dresses will be well cared for. Definitely would recommend this shop for anyone looking for their wedding dress, bridesmaid dresses, or mother of the bride dress!
  • Julia
    Julia M. Sent on 01/15/2019
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    Amazing experience

    Found my absolute perfect dress!!! at this elegant and professional bridal boutique! Amazing experience and the owner was so knowledgeable, lovely and patient. She took all of my concerns into consideration and brought me so many beautiful options to try on. I had the best experience here and I recommend any bride looking for their dream gown to come here! Thank you
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    Emily M. Sent on 10/27/2018
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    Love This Shop!

    They were so kind and helpful. Even though I missed my first appointment since I got sick, they were really flexible and I could quickly make a new appointment. When I arrived in the shop, I was stunned. It was even more beautiful than I had expected. Everything was so clean and organized and they had so many dresses. I would recommend this shop to every single bride. They even have really cute dresses for little girls. I got one for my niece. At my wedding everyone told me that my dress was really beautiful. I want to thank Jacqueline for helping me find my dream-dress and for making my wedding day a wonderful experience.

    Jacqueline's Bridal's reply:

    Dear Emily, Thank you for your nice review, it was a big pleasure helping you to find your dream wedding dress. We are looking forward to seeing you soon. Best regards
    Jacquey Hormann
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    Rachel L. Sent on 10/19/2020
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    They are so nice

    When I first arrived at the shop, I was shocked. It is so beautiful. An the employees are so kind. I am very happy to say that I found my perfect dress at this boutique. I would definitely recommend it to anyone.
    • Jacqueline's Bridal 2

    Jacqueline's Bridal's reply:

    Dear Rachel, thank you for your nice review.
    It was a pleasure to help you find your perfect dress.
    We wish you a wonderful wedding day.
    Jacqueline's Bridal Wellesley Team
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    Tom U. Sent on 10/25/2018
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    Absolutely recommended

    We absolutely recommend Jacquelines Bridal! Thanks to the competent, warm and friendly advice from Jacqueline, my fiancee has found her wedding dress between all the gorgeous dresses and she is super happy :)
    Also her mother and the maid of honor felt really well - that's how the wedding dress search makes fun! Thank you so much!
  • Demetra
    Demetra M. Sent on 12/29/2022
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    Would Not Recommend Services

    Purchased my mother’s gown here for my wedding. Jackie was able to help find a dress that made my mom feel confident while also flattering her figure. Although the gowns were priced higher than other stores in the area, the selection of dresses was unique and it wasn’t something we could find elsewhere.

    We unfortunately did not have a good experience with altering the dress. Although we made specific requests, they were not followed and the dress was altered in a way that could not be changed back, and we didn’t have time to order another dress. My mom was obviously extremely upset by this, and frankly Jackie was extremely rude, dismissive of our concerns, and very argumentative. Instead of trying to work with us to brainstorm possible solutions, she spent the entire time arguing with us over what our initial request was. We had images of the dress pinned to what my mom had wanted, and we were told that our pictures weren’t accurate. For the price of her services, we expected much greater precision and accuracy, and were extremely disappointed with not only the quality of service but the professionalism of the staff when an issue arose. Out of the many vendors I worked with for my wedding, I have never been treated as poorly as Jackie treated us. I would not recommend her services to anyone after that experience.
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    Andrea Sent on 10/22/2018
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    Terrible Experience, Awful Alterations

    The sale was so pushy and uncomfortable and unfortunately, my experience AFTER purchasing the dress was even more miserable. If you do happen to purchase your dress here, DO NOT go through alterations at this location. TAKE THAT DRESS AND RUN. During my first fitting, the owner and seamstress spent 45 minutes pushing me to purchase a veil or jewelry that was not at all the style I wanted. When I continued to politely decline, I was told my vision (which was not available for purchase in the store) would make me look like a "cheap bride". The seamstress called me "a difficult bride" when I wanted certain alterations done. After 3 visits and $800 later, the dress still did not fit right. They had sewed in the undergarments and the placement of them did not work so the seamstress cut them out herself when it did not fit. I told them my concerns and was told "I was the only one who would notice my bra hanging out". In the end, as I thought would happen, the dress did not fit comfortably the day of the wedding AND they had the audacity to charge me for the poorly done alterations that had to be undone. I didn't pay. And guess what? Multiple guests, including my grandma, pointed out my bra. all. night. long.

    I was not a "bridezilla" during my wedding plans and I tried my best to be patient, but Jaqueline's Bridal brought out the worst in me and made the dress portion of my wedding experience the most stressful of all.

    Jacqueline's Bridal's reply:

    Hi Andrea Rosi,
    Thank you for your review. In your review, you mentioned our sale to be pushy. You came four times to our store, three times with different people, one time alone, and every time you tried on different dresses for over two hours. After the fourth visit, you asked to, again, come on another day. We decided to give you an exclusive dress from the new collection with a 20% discount. Since you loved this dress, which was, as you explained to us several times, over your budget, we thought we could make you happy by making the dress more affordable for you. After you purchased the dress you had chosen, you had your first appointment with our seamstress. We had to spend over two hours working with you on this day since you weren’t able to choose which side you wanted the ruffles to be pinned to. This day was a very stressful day for our seamstress, but she stayed patient throughout the whole process, rushing from one side to the other in order to make you happy. After you came to a decision, we scheduled you for another meeting on which you would pick your finished wedding dress up. However, you didn’t show up and we had to reschedule your appointment. When you came to pick up your dress, the dress was too big for you in the upper half of your body. You told us that this might be due to you having lost weight. Since the dress you chose was a heavy gown, the dress had to fit perfectly on the top in order to stay on your body perfectly. Our seamstress started, once again, working with you in order to help you. We decided to not charge you anything for the work done by our seamstress on that day. After the dress was finished, you came another two times. The first time you asked us to sew your purchased corset into your dress. The second time, after a few weeks, you asked us to cancel your request, but the seamstress had already finished 90% of the work. Our seamstress has been working as a seamstress for exclusive bridal and evening gowns for over 35 years. Throughout those years she had an innumerable amount of happy brides that loved and valued her work. We try to do our best to make every single one of our customers happy. When you picked up your dress, it had not yet been entirely paid for, with an open amount of about $50. You told our employee that you didn’t have the money on you and promised to pay the amount in the next few days. Our employee believed you and gave you the dress. The amount is still not paid for. Even though we tried becomingly to please you, we noticed you writing bad reviews about us on Google, wedding wire, the knot and many more, in order to hurt our store. We have been in the bridal industry for 24 years and can confidently say that our customers are happy with our work.
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    Elise Sent on 07/25/2017
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    I'm going to go with a different shop. I never want to go back.

    Jacqueline's Bridal's reply:

    This review is not a real customer review.
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    Sainan C. Sent on 09/14/2023
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    Feel awful after being pushed to buy overpriced cheap headwear

    Picked the dress today and was so mad, the owner was rudely trying to sale us low quality jewelry with very unfair price, 270 for a peace of headwear, we realized we got ripped off and wanted to turn if after five minutes out of the store, but the owner said they don’t do any refund. Prices for alterations are also unreasonable. Write the comments here just to share our awful experience and hope no one gets ripped off in the future. I would give zero star if I could.

    Jacqueline's Bridal's reply:

    Dear Sainan, dear Sheehan Matthew,
    We are very sorry that you feel this way. While in the shop, you worked with one employee and the store manager. All our jewelry and hair pieces are exclusive hand-made pieces made in Europe and the US that all adhere to Genuine Values.
    You did not get "ripped off." We did not charge you for "Rush Alterations," in which your dress and jacket were altered in just two days in our shop.
    You were asked multiple times if you wanted the hairpiece before purchasing it.
    Your fiancé also thought the earrings looked beautiful and wanted you to have them for your wedding day, but you did not want them, and our store manager didn't pressure you further.
    Regarding the hairpiece, we tried to style you to look gorgeous on your wedding day. Our consulting is a highly valued service included for free during your bridal appointment. We all are very passionate about what we do and genuinely want you to look the best on your special day.
    We are again very sorry that you feel this way about your beautiful hairpiece. After an item leaves the store, we cannot sell it as a new item, and our contracts clearly state that we do not have a return policy. You were informed that all sales were final at your first purchase and signed for it.
    We would appreciate it if you would please add a picture from the hairpiece to your review. Thank you in advance, and we wish you all the best.
    Lisa G.
    Jacqueline's Bridal Wellesley
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    Jen Sent on 07/29/2017
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    Honestly I went in a few weeks ago with all of my bridesmaid and it's already hard for all of us to get together especially with all of our careers and we where totally ignored. We wanted to look at wedding dress and bridesmaid dresses for my girls but that didn't happen.

    Jacqueline's Bridal's reply:

    Honestly! YES. YOU ARE VERY HONEST! IT is very funny! That is not a real customer review, Since we have canceled our advertise with wieddingwire, we get so many funny NOT REAL Reviews. We will never recommend weddingwire to a business!
illustration stars

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