J.R. Fox Jewelers Reviews
Reviews
3.9 out of 5 rating
3.9 out of 5 rating
11 Reviews
78% recommend it
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![Melodie]()
Melodie Sent on 06/07/2013They are always amazing! I found a very unique ring there and they take care of me with cleanings and checking on it for me every three months. I love it there and wouldn't have gone anywhere else. -
![Amelia]()
Amelia L. Sent on 01/20/2021Amazing all around
My now husband and I got my engagement ring and both wedding bands from J.R Fox. We wanted something completely unique so we decided to go with custom made and Emily was great at helping with the design and creation of my rings! They turned out exactly how we wanted and we couldn’t be more thrilled! I love being able to go into the store for cleanings/repairs/questions and knowing they’ll always be in business. -
User1639374 Sent on 05/30/2014I had such a wonderful experience at jr fox. The staff was great and helpful. I will never go anywhere else. -
![Judi]()
Judi H. Sent on 07/24/2019Go somewhere else
My main diamond (1-1/2 C marquis) had fallen out of the head. I took it to J.R .Fox to have it repaired. They said they could do it and secure some looser diamonds on the band side. I assumed they would repair my original head, never was I advised that they would be replacing the head.
The new head (that Kyle stated he chose) was half the height of the original head. I talked to Kyle and he offered to replace the head but stated it was measured in mm and it was difficult to measure the old against the new. I stated “but it’s measurable”? I asked why if he chose another head, why wasn’t I consulted? I was the one paying for it and I would have NEVER wanted another head that was ½ the height
I asked why I should trust them with my ring again. Kyle then stated that they could “put the old head back on”, I asked him if that made any sense since the diamond fell out of the old head. I really couldn’t believe he would even suggest that. I walked out stating that I would be calling my credit card company to dispute the charge and I told Kyle that if he could “think” of any other options, he had my number. I just paid over $1,000.00 to get my ring REPAIRED, NOT ALTERED!!! I said that if the head was ½ the height of the original head that they SHOULD have called me to explain and I would have happily come in to pick out my own head, it WASN’T THEIR DECISION, it was MINE! —common sense with regards to customer service. I left the establishment.
I went back 5 mins later and told Kyle I would like to compare my original head with the one HE placed on the ring. Kyle asked me to step into one of the rooms. Kyle then asked if I was going to “take off with the original head”? I asked him if he was kidding—he said no. How insulting and unprofessional, so now I’m being looked at as a possible thief?? I should have had the conversation in the open, then there would have been witnesses to anything Kyle had said. Kyle should respect everyone who enters the establishment. We own 2 homes on the lake, 6 cars, including Corvettes and I had a full band diamond platinum on my right hand and a Rolex on my left wrist—pay attention Kyle, read your customers! I repeated that he wanted to take the old head and put it back on the ring, I asked him what kind of jeweler he was, his reply “a good one”, and then added “I don’t get talked to that way”. HOW ARROGANT. Beware of J.R. Fox, Kyle is arrogant and insults customers. I would never trust them to any of my jewelry pieces. Remember Kyle, you never have a second chance to make a first impression.
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