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Weddings

Island Time Trolley Reviews

Island Time Trolley

Island Time Trolley

Key Largo, FL
4.5 out of 5 rating, 21 Reviews
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Reviews

4.5 out of 5 rating
21 Reviews
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80% Recommended by couples

Awards

21
WeddingWire Couples' Choice Awards 2018 Winner
  • Krissy
    Krissy G. Sent on 03/07/2024
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    Great way to end the night!

    Our wedding guests had a great time on the Island Time Trolley! It was a fun way to end the evening by heading to Hog Heaven for the after-party. The drivers were friendly and professional, and Lyndsey was a pleasure to work with during the booking process. I would highly recommend booking them for your event!
  • Katy
    Katy H. Sent on 10/13/2023
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    Wonderful Company and Ownership!

    We highly recommend Island Time Trolley -- the owners are incredibly professional, responsive, and flexible and they have many different transportation options to choose from depending on guest size and budget. We had a few changes and a couple of small things pop up last minute, but Lyndsae Mae handled it all with ease and grace, and always showed us nothing but kindness, compassion, and dedication in making sure we were happy and cared for. We appreciate so much their diligence in getting our guests home safely, even making multiple stops at area hotels to accommodate everyone. Thank you!
  • Sarah
    Sarah R. Sent on 11/12/2021
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    Amazing Transportation for Your Guests!

    We hired Island Time Trolley and chose to have their trolley be our Guest's transportation to and from the reception. This way people could drink as much as they liked and not have to worry about driving back to their hotel. We had only a small number of people using the trolley but they were spread out all over Key Largo. Jennifer was very accommodating and helped plan out the times that the trolley would pick everyone up. The driver, Tony, was amazing. Everyone loved how personal he was. At the end of the night, my husband and I took a ride on the trolley just to see what it was like and it was so much fun. We'd definitely use Island Time Trolley again!
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  • Colleen
    Colleen R. Sent on 11/06/2019
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    Great and unique option

    We used Island Time Trolley as a transportation option for our wedding weekend in Key Largo. Jennifer was a pleasure to work with in the planning process. While the trolley was already booked for the weekend, we booked the Tiki shuttle which was perfect. Service across all three days was wonderful - on time and efficient. The guests that used the transportation all commented on how friendly the drivers were!
  • Ellen
    Ellen S. Sent on 01/05/2019
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    A great addition to our wedding, making the day so much easier!

    I highly recommend Island Time Trolley. We were worried about parking because our reception venue had limited space. We actually hired Island Time Trolley to transport guests from the church/ceremony to the reception and back at the end of the evening. They were on time, friendly, and quick, and very budget friendly! If you are worried about parking or driving in the Keys, this is the way to go!

    Island Time Trolley's reply:

    It was our pleasure to be a part of your Wedding Day !!!
    Thank you for choosing Island Time Trolley !!
  • Jennifer
    Jennifer Sent on 08/02/2018
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    We used Island Time Trolley to transport all of our guests to and from our outdoor beach wedding. It worked so seamless and guests loved having the option to take the trolley to and from vs. driving or having to get an uber. All guests had nothing but good things to say about the experience and trolley itself. Jennifer was super easy to work with and gave a couple of options for how the pickup and drop off could go based on our guest count and where they were all located. My only complaint is that I didn't get to go on the trolley since our venue was also the house we stayed in! I highly recommend for the ease of guests as well as the price!
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    Akilah Sent on 06/24/2018
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    Island Time Trolley provided transportation for our wedding guests and it was smooth and perfect! They had all of our guests there on time before the start of the ceremony and they were able to bring everyone back safe and sound to their hotels. I'm glad we had them assist our guests for transportation! I would definitely hire them again!
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    Sarah Sent on 06/06/2018
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    My wife and I were extremely happy we chose Island time trolley. They were very responsive to all my questions and even made it possible to stop at all of our guests hotels for pick up and drop off. They placed signs in each hotel directing our guests where pick up would be (so no stressing for you or them). Jennifer even came the day of to grab all our beverages we had for our guest for the ride. All our guests were very happy to have this and said the driver was very nice and patient!!
  • K
    Karina Sent on 11/17/2017
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    I'm so happy that we decided to use Island Time Trolley as our transportation for our wedding. Jeanne has such a bubbly personality it was a breath of fresh air to do business with her in the craziness of planning a wedding! She had numerous trolleys to choose from but we decided on the smaller Tiki trolley because it was comfortable to accommodate all of our guest. They stopped at a few hotels to grab our guest and made several rounds to take them home. It was nice not to have to worry about anyone drinking and driving and what better way with an air conditioned Keysy style ride! Can't thank them enough for how nice they were to my husband, me and my guests. My guests all contacted me the next day to tell me how much they loved the trolley ride to and from!
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    Giovanni Sent on 04/09/2017
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    Super fun trolley to get us to and from our rehearsal dinner. Highly recommend, fun drivers, and got us home safely! Thank you!
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    Amanda Sent on 02/15/2017
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    So much fun! The trolley gave our wedding guests a little taste of the keys and they were able to enjoy our open bar without worry. They were so fabulous to work with!

    Island Time Trolley's reply:

    Thank you kindly for your review of Island Time Trolley! We were honored to transport your guests and wish you many blessings on your marriage!!

    Jeanne Harstad/ Chief Trolley Officer ;)
  • J
    Jill Sent on 02/16/2017
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    We used Island Time Trolley to transport our guests to the wedding. They were fantastic! From booking to planning to pick ups and drop offs, everything went super smooth. And the trolley was very cute, decorated with starfish hanging from the ceiling. All and all, a great experience!!
  • Carin
    Carin Sent on 10/31/2016
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    Jeanne with Island Time Trolley made transporting our guests from Ceremony to Reception a breeze! She provides a fully restored historic trolley with air conditioning and iced waters (much needed in the Keys!) along with a super fun vibe to keep your guests having a great experience every minute of your wedding. I really wish I could post a picture along with this review because one my favorites from our wedding was on the trolley. Thank you Jeanne, you are the best!

    Island Time Trolley's reply:

    Carin,

    Thank you for your kind review and we were truly honored to provide transportation for your beautiful wedding!!

    You were are a beautiful bride and we wish you blessings on your marriage!!

    Cheers!!
    Jeanne Harstad

  • User2666659 Sent on 06/29/2016
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    Jeanne is the sweetest people I met in the Florida Keys, the trolley was so much fun and everyone loved the touch of Jimmy Buffet playing on the trolley, wither coozies for your beer! Thank you so much Jeanne!

    Island Time Trolley's reply:

    Thank you for your review of Island Time Trolley! We strive to make your transportation experience a one of kind fun time!! Thank you again for using our services!!!
    Cheers!!
    Jeanne Harstad
    Chief Trolley Officer
    Island Time Trolley
    954-830-4545
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    Michele Sent on 12/04/2016
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    Jeanne is awesome! The Island Time Trolley was such a fun way to tranport our guests to our wedding, and made for some really great pictures (and sing-alongs!). Highly recommend!
  • Kait
    Kait Sent on 06/27/2016
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    I am thrilled to be the first to review Jeanne! Island Time Trolley was such a hit with our rehearsal dinner guests. The price is right and the service was amazing. We had a lot of fun and would use this again in the future.

    We had a group of 20 but the trolley can hold around 30 passengers. Very convenient and easy to work with. Thanks for a great night Jeanne!

    Island Time Trolley's reply:

    Kait,

    Thank you for your recommendation ! We are honored you booked us and had a wonderful time transporting you and your guests to your rehearsal!

    Congratulations again and we hope you will look us up when you return to the Keys!

    Cheers!!!

    Jeanne Harstad
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    Marisa Sent on 01/14/2017
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    Jeanne and the entire team were so great to work with. They were very responsive and accommodating to set a schedule that would work. They were even okay with changing the timeline when we realized we had a parking issue at the church.
    We had some hiccups that are funny stories now. One of the trolley's had all the windows down and the wind ruined my grandmother's hair. Luckily, when they realized it they brought the windows up immediately. The black non-skid floor on the trolley did get on my dress before the wedding but was able to hide easily due to the underside of the dress. The trolley had a flat tire with guests on it that caused the ceremony to be 15 minutes late. If the hotel didn't provide shuttles for transportation we aren't sure what would happen. Even though these things happen, Island Time Trolley handled it was professionalism and problem solved immediately to correct the unfortunate circumstances.
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    Mollie Sent on 04/05/2022
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    Decent but didn't follow through on requests

    They were on time for pickups and drop-offs for our guests which we were thankful for. We booked them though for 8 hours and feel we did not get our money's worth. Especially when they just charged us a fuel surcharge a week before the wedding. We wanted to take pictures with the trolley at the venue since we were already on site. The trolley left even though in my contract they were told to stay until the bride and groom took photos directly after the ceremony. We had to call them back and wait 15 minutes which was the time allotted to enter the reception and grab a quick bite before sunset photos. They claim someone asked them to leave because the trolley fumes were right up against our tent, but the parking lot holds 100+ cars, they could have moved to the other side of the property or just turned it off which they ended up doing anyways when we were taking photos. I also never received the contact information for our driver so we could get special guests home before the end of the night. Apparently it was sent to the venue but no one from the actual venue was there that day working with us....I wouldn't not recommend them but FOLLOW UP AND FOLLOW UP AND FOLLOW UP some more. My following up twice apparently wasn't enough.
  • K
    Kevin R. Sent on 11/29/2021
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    Do not trust them to show up!

    We had a contract signed with them and then 2 weeks before our wedding we got an email from owner saying "sorry, my assistant booked those dates without me knowing and we will no longer be able to accommodate you." We think they chose to take a higher paying job and cancelled us. For a very important and very expensive event I would not trust them, look elsewhere!

    Island Time Trolley's reply:

    I do apologize you are not pleased with us. You did sign the contract but payment was not made. We work on a first come first serve basis.
  • Began
    Brendan Sent on 02/01/2019
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    Unprofessional and Poor at Communicating

    I am not one to write negative reviews, but we had a terrible experience with this company. Jennifer was horrible at communicating and took forever to respond. She would not call back or pick up the phone, and took over a week to respond to some emails.
    When she finally did send over a contract, she did not give any details, and before we could send it back with the exact hours we needed, she booked it to someone else. If she would have explained that she did not need an exact time frame, we would have had a trolley for our wedding, but instead she waited until after she booked it out to explain how it all worked. Thanks a lot Jennifer.
    She also did not even offer any way of making it up to us, and did not seem sympathetic to the situation in the least. If she would have been better at responding and communicating. this never would have happened. I would suggest using a company like Buster or US Coachways if your heart is not set on a trolley.

    Island Time Trolley's reply:

    Hi Brendan, My apologies for having the vehicle you wanted already booked. We do have other vehicles that you may book. If you would re consider, I will give you a discount on one of the other vehicles for your wedding.
    I am very sorry for any miscommunication that may have occurred.
    Sincerely,
    Jennifer
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