Impression Bridal Reviews

Reviews

• 
  User1374822 Sent on 10/11/2013
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I found the perfect dress and at a fraction of the cost of what I would have paid in Los Angeles. They took their time with me bringing me several options to try on. I knew the absolutely perfect dress once I put it on! They provided additional embellishments to the dress and shipped it out to me. They provided excellent service!

  I found the perfect dress and at a fraction of the cost of what I would have paid in Los Angeles. They took their time with me bringing me several options to try on. I knew the absolutely perfect dress once I put it on! They provided additional embellishments to the dress and shipped it out to me. They provided excellent service!
• 
  User1784594 Sent on 08/28/2014
  4.6 out of 5 rating

  4.6
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    3.0 out of 5 rating
    3.0

  I had a wonderful experience shopping at Impression Bridal. I walked in told them what I wanted and showed pictures, and the immediately started bringing the exact dresses I wanted. I couldn't of been happier with the dress I picked. It was my dream dress, and honestly I am sorry that I can't wear it everyday.

  I had a wonderful experience shopping at Impression Bridal. I walked in told them what I wanted and showed pictures, and the immediately started bringing the exact dresses I wanted. I couldn't of been happier with the dress I picked. It was my dream dress, and honestly I am sorry that I can't wear it everyday.
• Erica Sent on 01/25/2015
  4.1 out of 5 rating

  4.1
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    3.5 out of 5 rating
    3.5
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    3.5 out of 5 rating
    3.5

  I went to Impression Bridal's new store, on Chippewa, so close to when it opened that I could still smell paint. I went late in the day, and there were around four assistants standing around. One was very quick to help me, and listened carefully to everything we said. While she was picking dresses, she also let my party find dresses, which was a lot of fun! The consultants picks were thoughtful and kept in mind everything I said. When I started really liking a few, she would keep those back and I got to try them on again. That first day I found MY dress, and decided to buy it. Even after I had said I was buying it, the consultant tried to stop me from taking pictures of my dress. That's one of the weirdest things about this boutique, they don't let you take pictures (because their dresses are "private label") As strange as that was, I could not argue with the price of my dress. I was taking home the last of these dresses they had, so the price was amazing. True, I had to alter it to a completely different size, but I more than made up for that!
  
  My biggest problem didn't show up until after I left. Like I said, I tried on the dress I bought, so I could have taken it home. Who does that though? So they said they would send it to their alterations place, and I said great. A few days later I call to make a fitting appointment and this was the conversation:
  Them: "oh no, you don't want to be fitted now, your wedding is in 8 months" (this was true)
  Me: "ok, can I just confirm you have my dress?"
  Them: "Yes we have it, when are you coming to get it?"
  Me: "why would I come get it?"
  Them: "Oh, because it's a $50 holding fee every month we have it."
  Me: "See you Saturday."
  So I drove 45 minutes each way to pick up my dress. Props to them for telling me about the fee, but couldn't that have been mentioned when I bought my dress (and it's hanger bag)? Anyway, my experience with the boutique was fine, and I found a beautiful dress at a great price. End of story.

  I went to Impression Bridal's new store, on Chippewa, so close to when it opened that I could still smell paint. I went late in the day, and there were around four assistants standing around. One was very quick to help me, and listened carefully to everything we said. While she was picking dresses, she also let my party find dresses, which was a lot of fun! The consultants picks were thoughtful and kept in mind everything I said. When I started really liking a few, she would keep those back and I got to try them on again. That first day I found MY dress, and decided to buy it. Even after I had said I was buying it, the consultant tried to stop me from taking pictures of my dress. That's one of the weirdest things about this boutique, they don't let you take pictures (because their dresses are "private label") As strange as that was, I could not argue with the price of my dress. I was taking home the last of these dresses they had, so the price was amazing. True, I had to alter it to a completely different size, but I more than made up for that!
  
  My biggest problem didn't show up until after I left. Like I said, I tried on the dress I bought, so I could have taken it home. Who does that though? So they said they would send it to their alterations place, and I said great. A few days later I call to make a fitting appointment and this was the conversation:
  Them: "oh no, you don't want to be fitted now, your wedding is in 8 months" (this was true)
  Me: "ok, can I just confirm you have my dress?"
  Them: "Yes we have it, when are you coming to get it?"
  Me: "why would I come get it?"
  Them: "Oh, because it's a $50 holding fee every month we have it."
  Me: "See you Saturday."
  So I drove 45 minutes each way to pick up my dress. Props to them for telling me about the fee, but couldn't that have been mentioned when I bought my dress (and it's hanger bag)? Anyway, my experience with the boutique was fine, and I found a beautiful dress at a great price. End of story.
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• Kristyn Sent on 10/20/2016
  3.7 out of 5 rating

  3.7
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    3.5 out of 5 rating
    3.5
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  My initial appointment in October, 2015 to try on dresses was great. I had been to one shop and found two dresses I loved and could not decide between. I showed them the pictures of the two and they brought out a dress that was a blend of all the best features I loved in the other two. I had found my dress! They told me the my dress would be in by the end of March, 2016. Mid-way into April I had not heard from them, so I called the shop. I was told that yes, my dress was in. Why was I never called? My subsequent dress fittings went well. I had my "final fitting" scheduled for Aug. 31. When I arrived my dress had not been touched. It still had safety pins in it, the hem had not been done, and the bustle not put in. The owner was there and apologized profusely as the previous seamstress was no longer working there (not sure of the story there). Thankfully I still had 3 weeks until my wedding so there was time to get everything done. I returned for my new "final fitting" on Sept. 19, only 5 days before my wedding, and prayed everything was done and correct. Thankfully, it was. The owner and new seamstress again apologized for everything and seemed very sincere. Ultimately I got the dress of my dreams and everything was done on time and done well, so my only real complaint would be communication.

  My initial appointment in October, 2015 to try on dresses was great. I had been to one shop and found two dresses I loved and could not decide between. I showed them the pictures of the two and they brought out a dress that was a blend of all the best features I loved in the other two. I had found my dress! They told me the my dress would be in by the end of March, 2016. Mid-way into April I had not heard from them, so I called the shop. I was told that yes, my dress was in. Why was I never called? My subsequent dress fittings went well. I had my "final fitting" scheduled for Aug. 31. When I arrived my dress had not been touched. It still had safety pins in it, the hem had not been done, and the bustle not put in. The owner was there and apologized profusely as the previous seamstress was no longer working there (not sure of the story there). Thankfully I still had 3 weeks until my wedding so there was time to get everything done. I returned for my new "final fitting" on Sept. 19, only 5 days before my wedding, and prayed everything was done and correct. Thankfully, it was. The owner and new seamstress again apologized for everything and seemed very sincere. Ultimately I got the dress of my dreams and everything was done on time and done well, so my only real complaint would be communication.