Hyatt Place Dallas/Garland/Richardson Reviews
Reviews
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4.7 out of 5 rating
4.7
Very good
28 reviews
Recommended by 95% of couples
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.7 out of 5 rating4.7
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Professionalism 4.7 out of 5 rating4.7
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Value 4.7 out of 5 rating4.7
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Flexibility 4.8 out of 5 rating4.8
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Amanda Sent on 09/29/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Holly Jordan and the Hyatt Place were absolutely amazing for us on our wedding day. From the moment I first spoke with her, I knew this would be a great day. The staff was so helpful and friendly, even with our 150 relatives that ALL wanted to help. They made sure we had a room for the groomsmen and bridesmaids to get ready in and then a clean room available for our honeymoon suite with champagne and chocolate covered strawberries. We did heavy hor'douerves which tasted amazing and were plenty for our 275 guests. We, plus a hundred of our friends, are swing dancers; and our contract ended at 1:00 am and they let us dance until almost 3:00 because we were having so much fun. I would recommend Holly and the Hyatt Place for anyone's wedding, they are so wonderful, and won't let you down. -
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Robert Sent on 06/29/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
From the first contact with Holly to schedule a date for our event to the check out the morning after our birthday party we had nothing but great experiences. Israel and the rest of the staff that worked the night of the event were amazing. Even though serving dinner was not an easy situation because some of the guest arrived late they did not miss a beat. I have never seen a place where no matter who you came in contact with you were provided excellent service whether in person or on the phone.
The hotel is beautiful, it is clean, and it was convenient because we live in Garland.
The food was delicious. It was restaurant food in a hotel setting.
THANKS-A JOB WELL DONE! -
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User844252 Sent on 06/27/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
From the first contact with Holly to schedule a date for our event to the checkout the morning after our birthday party we had nothing but great experiences. Israel and the rest of the staff that worked the night of the event were amazing. I have never seen a place where no matter who you came in contact with you were provided excellent service.
The hotel is beautiful, it's clean, and it was convenient because we live in Garland.The food was delicious. It was restaurant food in a hotel setting. THANKS-A JOB WELL DONE! -
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Becky Sent on 06/25/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our experience with Hyatt Place Garland/Dallas was extremely good! Holly Jordan bent over backwards to accommodate every request we made!! She made my life so much easier as Mother of the Bride and I thoroughly enjoyed working with her! -
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User833992 Sent on 06/19/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everyone was VERY nice !!!! We recommend to all my friends.thanks again
Karen eley -
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Alex Sent on 05/31/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our wedding was fantastic! Holly is the coordinator and she did a great job getting everything going. Food, ballroom, service... everything we had was in a professional manner. The value is awesome, I will definitely recommend it to anyone who will get married. -
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Lashanda Sent on 05/08/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Charlie's Place Bakery and Eatery in rockwall Texas, superb cakes also 5 star rating! -
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Tiry Sent on 03/14/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Hyatt Place - Garland staff was very helpful in planning our annual Sachse Chamber of Commerce Awards Banquet. The day of the event assistance was outstanding. And, as always, the food was terrific! I would highly recommend this facility for any event. -
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Monica Sent on 02/17/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thank you very much. Everything was WONDERFUL!!!. The food was delicious and the presentation was very elegant. The entire team, from the people setting up tables to the servers, cooks, managers, front desk, bartender (Alberto) were AWESOME!!!, very helpful, caring, checking for details and making this event a success. Everyone (including the guest that stay in the Hotel) were absolutely happy with the service of each one there. -
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Tarak Sent on 12/13/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This was our second event with Holly and this venue and everything was superb!! -
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Lisa Sent on 12/06/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Being the mother of the bride, I really needed to rely on the hotel and it's services. I live out of state, so it was doubly important for me to have that security! The Hyatt Place in Garland is exceptional! Ask for Holly Jordan and I promise . . . things will go smoothly! -
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Alyssa Sent on 12/05/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Holly and the Hyatt Place staff were all very efficient and made my wedding reception go extremely smooth! -
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Kelly Sent on 12/04/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Holly Jordan is the Director of Catering at the Hyatt Place Dallas/Garland. She is very efficient, very professional and very thorough in how she handles your event. The hotel is beautiful, the food is amazing and the staff is excellent. When I arranged to have our wedding reception at the Hyatt Place Dallas Garland, I gave Holly an estimate of attendance and she gave me a food and drink minimum. The way the contract works is that as long as you meet the food and drink minimum then there is no additional charge for the use of the facility. The quality of our food was much higher than I thought we could afford for the price that we paid. I would highly recommend this venue to anyone! -
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Mike Sent on 10/26/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A multi-Chamber event ranks just below a wedding in meshing the many personalities. The staff handled everything professionally and went out of their way to provide outstanding service and attention. -
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Julie Sent on 09/08/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
WOW, we couldn’t have asked for a nicer reception. We and our guests had a wonderful time in no small part to the staff at the Hyatt. Thank you so much!
Holly, the coordinator was definitely on the ball. She helped with most of the organization and recommendations. Without her, our stress levels would have been much higher. And she knows her stuff. If she says 2 kegs will be enough, take her advise! Her responses were always very direct and detailed. If you asked, she would let you know if it was possible and even suggest other ideas. Even with the request for 3 cake tables, she didn’t blink an eye just told us that we would have it. And sure enough it was there on the day of the wedding. She also told us about the storage place “bridal room” that we could use to store our stuff. It was large enough to fit everything that we brought and more and it was lockable.
The Food. Our dinner was wonderfully tasty, hot and plated well. Our menu choice was Grilled Romaine Hearts with Fried Polenta Crisp, Red & Yellow Tomato Salpicon and Chipotle Caesar Dressing, Chipotle Honey Fire Roasted Breast of Chicken with Cilantro Sour Cream, Herb Roasted Beef Tenderloin, Garlic Whipped Potatoes Crowns, Fire Roasted Vegetables, Tea and Water, Assorted Rolls and Flavored Butters
The service was incredible and everyone at the Hyatt was so wonderful to us, seeing to our needs and to the needs of our guests. There was little touches of wonderful everywhere. They put out our favors onto the tables. They took our colored napkins and wrapped them around a bottle of Champagne for us to toast with and placed it on the cake table. They had water in vases for my and my bridesmaid’s flowers sitting at the table ready for us. It was wonderful to have a bartender in the room and immediately outside the room so the lines were never too long for guests. They took care over everything. The lighting was fantastic and the set up was wonderful both in the reception room and outside where people mingled getting pictures at a photobooth and/or getting a drink.
Our guests complimented us several times on the venue, the ease in finding the hotel off the interstate, the fact that they could go to their hotel rooms after the reception, the richness and details of everything. The hotel staff went out of their way to accommodate everyone. The front desk was super helpful when I needed to get directions to people and asked them to hold the directions if anyone needed them. They also let the guests quietly meet for group get-togethers in their breakfast dining area at night.
The facilities are new and look new. No wear and tear. Everything was clean and a bit modern looking. Decorations are gorgeous and our photographers took several pictures of us before the reception using the hotel’s décor…really nice. Bathrooms were large and clean and I had no problems getting around in my dress.
Its a great place for a reception and we would highly recommend it and the people who staff it. Yeah, Hyatt Place Garland/Dallas.
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Smith Sent on 08/12/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The venue was brand new and looked absolutely beautiful.
Brenty Stratton Director of Catering and Special EVents was an absolute pro and helped in so many ways, even make suggestions that we never considered that ended up making our special day extra ordinary!!
The food was world class, Chef Buckley was involved in teh menu planning and was so easy to work with, he is verytalented and all our guests said it was the best food they can remember being served at a wedding - thank you Chef!
The service staff in their black tuxedo's were so classy, yet extremely warm and friendly, they accomodated every request.
I highly recommend the Hyatt Place and the Firewheel Conference Center for any special event! -
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![Trevor and Melisa]()
Trevor Sent on 11/06/20124.9 out of 5 rating4.9-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
We absolutely loved working with Holly at the Hyatt Place! She was beyond helpful, very easy to get ahold of, and always there to answer a question when needed! The staff at the hotel were all amazing, especially the wait staff supporting the event. There was never an empty glass, and we never asked for anything twice. They served dinner very efficiently, and immeidately following the cake cutting, they cut the rest and served it to everyone who was seated, never a reason to get up other than to dance!
We will always be greatful for the Hyatt making our day go off without a hitch, and would recommend it to anyone who is considering an event in the area! -
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Evelyn Sent on 11/03/20114.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The food and service were excellent -
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Monica Sent on 05/11/20124.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
The party was great. Unfortunately a lot of our invitees were back and forth on their attendance, but Holly worked with us to ensure that we stayed within my sister's budget. The employees were great! The hotel accomodations were wonderful as well. -
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User792440 Sent on 05/08/20124.8 out of 5 rating4.8
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
My hats are off to the staff at Hyatt Place Firewheel Conference from Holly Jordan, to the chef (excellent food), to the man that set up the room, to the matredee, the bartender (Alberto) whom I got to know quite well and the servers as well. We had a great and the staff was great. -
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User910477 Sent on 01/31/20124.8 out of 5 rating4.8
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thank you for your help with another great event!! -
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Doreen Sent on 11/14/20114.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
First, I'd like to start with the negative comments. There are NONE! Our experience has been nothing but positive. Now a days, customer service is becoming obsolete, but that was not the case with this wedding. From the events coordinators Holly, Arturo, and Francisco they covered their bases. There were a few adjustments needed on our part and they were helpful from start to finish. All the linens were cleaned, pressed, and we did not have to send anything back to redo. The food was great as well as the servers and without a doubt I would diffently recommend to my clients and friends. -
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Kennetha Sent on 09/26/20184.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
The staff was very accommodating and attentive to our needs. They checked with us throughout the event to make sure our needs were met and were eager to help. -
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Gayle Sent on 02/09/20124.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
My church held our women's retreat 2/3-5 and had a wonderful time. The food, lodging and the employees were attentive to our needs. We had some last minute changes to conf. rooms and they were changed immediately upon our request.
I have recommended this venue to many people who are looking for value, service and friendly staff. It was a great weekend. -
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User656862 Sent on 10/20/20114.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 4 out of 5 rating4.0
I would definitely recommend the Hyatt for any family event. The price was reasonable for the quality of service and food. Everything looked magnificent! -
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User1651443 Sent on 06/08/20144.1 out of 5 rating4.1
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Quality of service 4 out of 5 rating4.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
We enjoyed having our wedding at the Hyatt. The staff was great on the actual wedding day, but the planning process could be smoother. -
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Paige Sent on 10/03/20114 out of 5 rating4.0
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Quality of service 3 out of 5 rating3.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 3 out of 5 rating3.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Overall we were pretty satisfied with the Hyatt and our guests had a wonderful time and paid us many compliments on the reception and food.
We worked with Holly Jordan for the majority of the planning and she did a great job but unfortunately due to her getting the flu the day of our reception, she was not available for the dinner. I'm curious that if she was, some of the mistakes that were made, would not have been made or would have been corrected immediately.
We had cocktail hour at 5 p.m. until 6 p.m. with appetizers and we had a string quartet there for music. The appetizers were fantastic and well priced.
At 6 p.m. we opened the banquet hall and it looked great! The candles were all lit (the ones we brought as well as the votives they had placed on the mirrors, the D.J. had the up-lighting done and everything looked very nice. The Bridal party was introduced and seated and the pastor gave the blessing. Salads were brought out to the tables as requested. At this point we began to notice the errors made. Only one dressing was made available when there should have been two. When it was time to begin the buffet, the bride and groom were each served a plated dinner (not an issue as the groom has some allergies) but some of the dinner selections were omitted from their plates that shouldn't have been. Then the staff began telling the tables at the rear of the room to begin going to the buffet; BEFORE the Bridal Part or Parents. When we brought this to the banquet managers attention, he informed us that he was just following the banquet order he was given. No apology, no attempt the correct the issue, only excuses. The D.J. noticed that the bridal party had not left to eat yet and made an announcement that the buffet was open so that they could eat.
The banquet manager even pulled my husband away from the reception to try to "show" him the banquet order. I'm pretty sure it DID NOT tell him to serve guests before the bridal party. Isn't that just common sense?
When my husband and I made our way to the buffet, we noticed additional errors. We had Char Grilled Cumin and Coriander Crusted Flank Steak smothered in Poblano Peppers & Caramelized Onions with a smoked Tomato Aioli Drizzle, but unfortunately, it was not in the Aioli Drizzle but rather a brown gravy type sauce. We also had Chipotle Honey Fire Roasted Breast of Chicken with Cilantro Sour Cream. That was also wrong and the chicken was in some sort of sweet and sour sauce.This was very perplexing to us since we had a menu tasting earlier and this was NOT what was on the menu or what had been presented to us at the tasting. Despite the errors in menu, the food was still delicious and we received many compliments. Basically we were really the only ones who knew it was incorrect.
Everything went well until the cake cutting. The Bride and Groom cut the cake, fed it to each other and then sat down. The hotel staff then began cutting and serving cake. Who did they serve first? My MOM, not the Bride and Groom. Again my husband stopped them and told them to serve the Bride and Groom first and the banquet manager told him "the D.J. told me to do it this way". Hmmmm, the D.J. doesn't even work for the hotel but apparently the banquet manager decided that was a good excuse.
Overall, the guests had a great time, the food was good and it was an enjoyable time. One of our biggest disappointments was the unprofessionalism of the banquet manager and his lack of accountability.
For someone who has apparently handled many receptions, he appeared to have no common sense in regard to protocol.
One amenity the hotel offers is a complimentary bridal suite with free continental breakfast. My husband and I as well as my other daughter also stayed at the hotel. When my husband entered the room they booked us in, there was a bottle of champagne, a bell hop that delivered food and chocolate covered strawberries and a king sized bed.
Obviously they had booked us in the Bridal Suite! Once again, we had to correct their error. I would recommend this hotel but I would make sure that the individuals considering it were very diligent and addressed the issues that were present at our reception. -
Quality of service
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User2030071 Sent on 02/03/20152.1 out of 5 rating2.1
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Quality of service 3 out of 5 rating3.0
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Average response time 2 out of 5 rating2.0
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Professionalism 0.5 out of 5 rating0.5
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Value 2.5 out of 5 rating2.5
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Flexibility 2.5 out of 5 rating2.5
My venue was ok, but there was no over and above for my event. Luckily, I had a planner to keep everything on track. The new GM at the time was very kind and did what he could, but the service was below par for me. I was very lucky that everything with the help of my family, friends, and planner made that day amazing. -
Quality of service
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