Huntsville Botanical Garden Reviews
Reviews
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.6 out of 5 rating4.6
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Professionalism 4.7 out of 5 rating4.7
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
Awards
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Featured
Daniel Sent on 04/17/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A Beautiful Place to get Married
Huntsville Botanical Gardens Carriage House was the perfect location for our wedding. The staff was friendly and prompt, one staff member, Lauren, was particularly amazing and helped the day run so smoothly! The weather of course, helped enhance the venue tenfold. Our guests loved touring the gardens and seeing the newest art installations. We appreciate all the staff for helping our day be as beautiful as their garden! Highly recommend!Huntsville Botanical Garden's reply:
Daniel,
I'm so happy you had such a great experience! Thank you for choosing us for such an important occasion. We hope the Garden remains a special place for you both for years to come! -
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Jean Sent on 12/30/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesome venue. Our coordinator Debbie was great
We hosted a beautiful wedding at the Botanical gardens. We used the carriage house for the wedding, conservatory for the cocktail hour and the grand hall for the reception. The venue is so beautiful and the staff was wonderful. Everyone at the wedding was impressed with the venue -
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Trisha Sent on 03/01/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding st the Huntsville Botanical! Garden!
The Wedding venue of the Carriage House , Conservatory, and Grand Hall of the Botanical Garden were magnificent! Well designed and so beautifully planned for events.
The staff could not have been more professional, flexible, and gracious!! Even in the middle of the Covid pandemic they made sure all our venues were safe and within protocol!
I thank them for making my daughters dream come true!❤️Huntsville Botanical Garden's reply:
Trisha,
We loved having your daughter celebrate with us at the Garden! Her vision was breathtaking and beautifully executed by an amazing team of vendors. We wish her a lifetime of happiness!!
Julie -
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Christian Sent on 09/22/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We LOVED our garden wedding!
Julie at the Huntsville Botanical Gardens was a dream to work with! Their staff is so friendly, accommodating and kind, and we couldn't have picked a more perfect venue for our dream wedding. Since we were planning our wedding long-distance, Julie even did a facetime tour of the venue for us so we could see it during the summer months before we booked. We'd recommend the Gardens to anyone -- thank you so much for making our wedding day perfect!Huntsville Botanical Garden's reply:
Thank you so much for your kind words! We loved having your celebrate at the Garden - you both were so fun and easy to work with and we hope you'll return to Huntsville many times to see us again. All the best!! -
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Allissa Sent on 08/26/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Allissa and Nick Gentile Wedding Day
Debbie at the gardens was so friendly and helpful. We were from out of town and they had a vendor list that was so helpful for planning the perfect wedding. The day was magical. Everyone at the gardens made it easy to have the perfect beautiful wedding.-
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+5 photos
Huntsville Botanical Garden's reply:
Thank you Allissa and Nick! We are so glad you came to celebrate your special day with us at the Garden. We wish you many years of happiness together and hope the Garden remains a happy place for you for years to come! -
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Charlie Sent on 08/10/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic venue
The Huntsville Botanical Gardens is a very special place. My daughters wedding was there and i just can’t say enough kind words about the staff, the grounds and everything in between. If there’s ever such a thing as a perfect venue...this is it ! Hats off to Julie and her team for a superb job.Huntsville Botanical Garden's reply:
It was such a joy having your family at the Garden. Our team loved every second of working with you, your wife and your sweet, thoughtful, beautiful daughter. I can't wait to see all the gorgeous pictures! -
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Diana Sent on 07/21/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Flexibility during Covid was such a blessing
When we visited the Garden, my daughter and I thought we had already made the decision about where her summer wedding would take place. The only reason we even kept our appointment is because we already rescheduled and Julie D. was super gracious about it. Then we saw it. Wow! I had no idea the new building was even built and it is spectacular. That, plus proximity to the airport, shopping and hotels made it just the right choice. Planning during Covid was a challenge, but Julie helped us come up with creative safety solutions even when the rules were changing every week. Numbers of guests were limited to half capacity, so the DJ (Metropolitan DJ) streamed the service from the Carriage House room for people waiting in the reception room and also for people who needed to stay at home. The buffet line had servers with gloves and masks and the tables were distanced. Everything was clean and beautiful. The Garden was highly flexible and even hosted our rehearsal dinner the night before (in a different building) when our other venue cancelled two weeks before the event. I'm sure the groom's mother would agree with all the above.Huntsville Botanical Garden's reply:
We adored having your family at the Garden! I appreciate your kind words and was so impressed by how calm you all were throughout this whole process given all the uncertainty. We wish your daughter and her new husband a lifetime of happiness!! -
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Alisa Sent on 07/13/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rehearsal Dinner
We had our son's Rehearsal Dinner in the Arbor House. It was beautiful and Julie and her staff were wonderful. We live in Maryland, so this was all done long distance. When we arrived, everything was more than we expected. They are very responsive, and helped with anything we needed. Beautiful venue.Huntsville Botanical Garden's reply:
We absolutely loved having you and your family here to celebrate! We really enjoyed working with you to create a beautiful evening for your son and new daughter in law! -
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Melanie Sent on 07/03/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rehearsal Dinner
I had my son’s rehearsal dinner at Huntsville Botanical Gardens recently. The Carriage House was stunning! I highly recommend The Carriage House at Huntsville Botanical Gardens. Everyone raved about how beautiful it was. We were able to open the doors and the guest were able to enjoy the view of the patio and lovely gardens. Julie was a gem to work with. I highly recommend this venue.Huntsville Botanical Garden's reply:
We loved having you here to celebrate such a big day for your son and his new bride! I am so happy that everything went well and your guests enjoyed their time at the Garden! -
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Hannah Sent on 10/04/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect Garden Wedding
Huntsville Botanical Gardens went above and beyond to accommodate and provide everything I needed.-
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+5 photos
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Molly Sent on 08/28/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Reception at the Garden
Dale, Amy and Robyn were all so responsive and easy to work with. This is a beautiful location and perfect for weddings and/or receptions! No prettier place in all of Huntsville!Huntsville Botanical Garden's reply:
Thank you for your kind words Molly! We are thrilled to hear that you enjoyed your experience with us. We are wishing you both a lifetime of love and happiness! -
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Hannah Sent on 07/09/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everything We Wanted
My dream was to have a garden themed tea party and Huntsville Botanical Gardens was everything we wanted! Beautiful private garden with arbor, enchanted garden themed room, A/V hookups, and day of coordinator!-
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+2 photos
Huntsville Botanical Garden's reply:
Hannah,
We are so happy that your experience at the Garden was everything you had hoped for. Thank you for your feedback!
Warmly,
HBG Facility Rental Department -
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Roslyn Sent on 11/05/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Huntsville Botanical Garden was a beautiful venue to get married in. We had both our wedding ceremony and reception in the carriage house. The carriage house is beautiful, it fit our rustic wedding style. The people at the botanical garden are very friendly and are willing to work with you. They provided a beautiful and lasting experience. -
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Densu Sent on 06/22/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Outstanding !!! Miss Cindy was the one I met and she has been wonderful to me really. Thank you so much... Huntsville Botanical Garden gave us, students, a really beautiful place to have a wonderful wedding. They gave us a really nice discount to make this possible. Thank you so much, Miss Cindy and Miss Lee Ann... -
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Pamela Sent on 06/04/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My daughter chose the Huntsville Botanical Garden as the venue for her recent wedding. The setting was obviously beautiful and the staff was very accommodating. We were very happy and pleased with this lovely venue. -
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User1817670 Sent on 05/22/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lee Ann and Cindy are the best ladies to work with when planning an event at the Botanical Gardens. They made everything so easy and were flexible with all my craziness!! Thanks so much!! -
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Beth Sent on 04/09/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
There is nothing else to say. The venue was beautiful. I had full access to the grounds on the day of the event. During my planning activities Lee Anne Pasker was prompt to help answer any questions. Our staff person during the day, Dave Jacobsen was equally phenomenal. He was so cheerful and encouraging and helpful. Thanksw to DAve and Lee Anne! -
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Kimberly Sent on 05/08/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Huntsville Botancial Gardens is a very beautiful place!! I had my wedding ceremony outside and my reception was inside The Arbor. The staff is very professional and excellent to work with. They were very friendly and helpful!!! -
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Latoya Sent on 11/19/20115 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lee Ann & Cindy were great to work with. They were very passionate in helping me getting things situated for the wedding. With the size wedding party we had they did their best to accommodate us. Having a garden wedding has been my dream as a little girl, yet Huntsville Botanical Garden made my dream come true. -
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Latoya Sent on 10/01/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They were excellent I love them they were patient and so kind -
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Luci Sent on 03/09/20174.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Unique and gorgeous venue just amazing -
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User1655577 Sent on 06/10/20144.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We could not have chosen a more beautiful and perfect wedding venue! Lee Ann and Cindy were total sweethearts throughout the whole planning process and Dave tended to our every need the day of. I highly recommend them!! -
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Jessie Sent on 06/23/20094.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
What a great location their gardens are full of life and you feel as if you are walking in a dream.They where able to provide many other services like bartender and security.They where really strict and laid out what we could and couldn't do.We feel that this helped out reception run smoothly and without worry.I really value their professionalism and will recommend for any ceremony. -
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Ashley Sent on 09/22/20184.7 out of 5 rating4.7
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
We rented the carriage house for our wedding reception. The ceremony was at the cottage garden which is not the area usually reserved for weddings. I was grateful that they allowed us to be flexible on where our wedding was. There were two other weddings on site that day. While my ceremony and reception went on without being interrupted, my guest did have a hard time finding the ceremony site. The gardens provided a person to direct guest to the right wedding, but I think there were too many guests to manage everyone. I was disappointed that we couldn't get the AV system to work resulting in not being able to display an image/slide show at the reception. I was thankful the bar services (alcohol, tender, and serving ware) were provided for me. Although there was some miscommunication early on about exactly what was and was not provided. I rented wine glasses because I thought I had to only to find out plastic cups were to be provided. There was a golf cart provided for transporting the bride and groom, but the gardens were kind enough to allow my grandmother to be transported using the cart as well. Overall it was a great place to have our wedding and reception with very minor issues.Huntsville Botanical Garden's reply:
Hi Ashley!
Thank you so very much for the feedback and for hosting your celebration at the Garden!
Best wishes to you!
Warmly,
Amy -
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Alexa Sent on 10/29/20124.7 out of 5 rating4.7
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The botanical gardens is a beautiful setting for any event. The Arbor room hardly needs any decorations. The construction on the entrance was disappointing. the hostess was rude to my husband and my mom, which irritated me to no end. The bartender more than made up for it. She was so sweet and did an incredible job keeping everyone happy. -
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Kendal Sent on 06/27/20114.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Our venue was great. We actually rented several different facilities within the gardens so it can get costly. They don't offer discounts when renting several. You can however become a garden member and save a % off your rental. We also didn't know that another wedding would be taking place that day. Some of our guests got confused as to where our wedding was. Other than that the venue was perfect for what we were wanting. Our family and friends had a great time and it was very beautiful. -
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Lauren Sent on 11/07/20194 out of 5 rating4.0-
Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
Beautiful Venue, but limited Flexibility
Huntsville Botanical Gardens is probably one of the most beautiful venues in Huntsville, AL and surrounding areas. The outdoor space will give you breathtaking views and pictures. The prices are pretty firm and there is limitation on what vendors you can use. If you want something simple and have the money to spend, the Huntsville Botanical Gardens is the place for you! -
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Natalie Sent on 02/11/20083.6 out of 5 rating3.6
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Quality of service 3.5 out of 5 rating3.5
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Average response time 3 out of 5 rating3.0
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Professionalism 4 out of 5 rating4.0
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Value 3.5 out of 5 rating3.5
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Flexibility 4 out of 5 rating4.0
Well needless to say, I was quite disappointed with just dealing with these people. The management changed at least 3 times in dealing with them. Nobody knew what was going on. It would take at least 3 weeks for a payment to go through on my debit card. When having alcohol you can't bring your own, must use theirs. They say they'll send you a bill for it two weeks after your event, but it took them 3 months or more. Just really un-organized. But overall it looked really beautiful. We were in the Arbor room, inside for the reception, outside for the ceremony. And my dog could be in the wedding, so that was good. And if you want book there, make sure you have plenty of time before your wedding to do so. They won't have a space if you are getting married less than six months out. Do it as soon as possible. -
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Morgan Sent on 12/30/20113.5 out of 5 rating3.5
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Quality of service 3.5 out of 5 rating3.5
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Average response time 4 out of 5 rating4.0
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Professionalism 3 out of 5 rating3.0
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
We had a difficult time working with the ladies in the events office. They were both new at the time and were constantly having to get back with me with answers to my questions. They were able to secure the site I wanted for the ceremony, it wasnt a usual site offered and I appreciate their flexibility in allowing me to use it. It was a pricy venue but very beautiful and in the end, very worth it. The staff services offered on the day of were excellent. I especially liked that all our guests were able to tour the gardens for free. -
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Rebecca Sent on 06/16/20152.4 out of 5 rating2.4
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Quality of service 3 out of 5 rating3.0
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Average response time 1.5 out of 5 rating1.5
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Professionalism 4 out of 5 rating4.0
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Value 2.5 out of 5 rating2.5
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Flexibility 1 out of 5 rating1.0
At the beginning when we booked our spot with the Botanical Gardens we had a different woman we were dealing with who told us a bunch of awesome things. But when our contact switched to Cindi then things got a bit scattered and crazy. A few weeks out from the wedding our setup time changed from what was originally written on the contract because she messed up. I couldn't reach Cindi at all to answer questions without numerous attempts to reach her via phone and email. When we went to make our final payment she had a different number on file for what we owed them because their accounting had messed up. We tried to get ice for the bottled water that we would have for guests but we were told that our cooler had to have wheels on it and be loaded to some other part of the garden. We tried to find out if there was somewhere that we (our wedding party) could go to cool down before the ceremony and everything was booked up so there wasn't anywhere for us to be. Because we only booked an outdoor space to be used for the ceremony portion only, we got the short end of the stick basically. If you do go here, maybe try to do everything with them to receive better service? -
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Marcae Sent on 06/21/20180.5 out of 5 rating0.5
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Quality of service 0.5 out of 5 rating0.5
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Average response time 0.5 out of 5 rating0.5
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Professionalism 0.5 out of 5 rating0.5
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Value 0.5 out of 5 rating0.5
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Flexibility 0.5 out of 5 rating0.5
STAY AWAY! My experience at the Botanical Gardens planning my wedding was an absolute NIGHTMARE! My husband and I booked the venue over a year and a half before our wedding because we thought it looked pretty. It was actually as they were doing construction to the Grand Hall/Carriage House so it wasn't even finished yet. We were promised and agreed on so many things with Cindy and Robin. However, 6 weeks before our wedding everything changed- and I mean EVERYTHING! They were trying to change our rain plan (as in our guests would have their cocktail hour with NO food or drinks), they wanted to charge us extra money for whatever they could find, and they were confused as to what was even going on! My husband and I actually told them how to do a rain plan and they thought it was a great idea. I mean really? They're suppose to come up with this- not the bride and groom! Fast forward to 4 days before our wedding. I received an email from Dale stating that we were only going to have a 3 hour bar that's it. Even though on our contract it said 4 hours and we agreed to that over a year and a half ago! My husband and I went up there immediately (me crying of course because I am so upset) to talk to Dale. Dale did not even READ OUR CONTRACT! She told us since it was in the contract we could have 4 hours but informed us that they would shut down our bar before that because it will get too crazy. I was so confused because how could she predict that our wedding would be too crazy and she would have us shut down? She told me that EVERY weekend they shut down wedding bars and weddings early (3 hours or less). I informed her that it's sad that the Gardens have to do this every weekend because I didn't think they would allow weddings to get out of control. She then threaten me and said "It's people like you and your wedding that will get it shut down." I'm sorry- you have met me twice and have not even seen my wedding yet! We were disgusted on how we were treated! STAY FAR AWAY!!!!Huntsville Botanical Garden's reply:
Marcae,
I am so sorry you feel that way. Our team at the Huntsville Botanical Garden takes pride in the success of our events and meeting clients' needs. We attempted to accommodate your desires as best we could within our guidelines. We communicated possible situations that can occur with large weddings. We in no way meant to convey this happens at all weddings. We state our policies up front to our clients so there are no surprises. The direct feedback from your wedding and reception was how beautiful the day and evening were and our entire staff worked diligently to meet your requests for your wedding.
Sincerely,
Dale -
Quality of service
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