Hotel Albuquerque at Old Town Reviews
Reviews
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Liz A. Sent on 06/06/2022
Beautiful Day
Hotel Albuquerque was an amazing venue!!! We had our ceremony in their outdoor pavilion and our reception at Casa Ecencia (also at the hotel). Both were beautiful. The staff was wonderful and took care of everything! The food was soooooo good. I highly recommend Casa Ecencia as a wedding venue. It is a great alternative to the boring hotel ballroom but has all the convenience of having a hotel take care of everything for you. It is a large “house” with lots of beautiful rooms for guess to congregate and mingle. We had food and bar stations set up throughout, so no one had to wait in line for either. I did not have to hardly decorate it at all. All my guests were wowed by it and thought it was one of the best weddings they had been to because of unique venue. The staff was VERY helpful and responsive and met all of our requests. I am so grateful to them for all they did to make our special day unforgettable! -
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![Maria]()
Maria Sent on 04/07/2021Absolutely wonderful!!
Hotel Albuquerque was the perfect location for Our wedding .
We started planning in 2019 after I fell in love with the chapel at the hotel, it is beautiful and it was just what I wanted for our wedding in March of 2020. Everything was going to plan and then the pandemic started and our wedding was canceled 2 weeks before it was supposed to happen and I was devastated but there was nothing anyone could do .
Hotel staff was amazing since day 1 they were constantly updating us and we rescheduled our wedding for a year later. We started working with Beth who is the corporate director of catering who filled in as our coordinator for the day and she was absolutely amazing She went above and beyond and answered every single question we had. We let her know we wanted something more intimate and not as structured as a normal before covid wedding and she was helpful in getting it set up the way we wanted. Adrian the hotel manager was also phenomenal! He made sure we were comfortable in our room when we arrived and we truly could not ask for more. Days before the wedding we noticed hotel staff getting everything ready for our ceremony, they were cleaning the grounds and getting the fountain ready. We were their first wedding in a year. Everyone was so excited for us. On the day of the wedding, the entire staff was extraordinary. I was stressing out before ceremony and forgot to eat and they ran up to my room with snacks. Then it was time for they ceremony and my anxiety was taking over Beth told me not to stress and that everything was okay. She was right everything went as planned. Finally we get to our reception we picked the Fireplace Room, which is a smaller enclosed room off of the Garden Pavilion with french windows, hardwood floors, vega ceilings, and the fireplace. We selected this room because we were having a very small gathering due to current restrictions in place due to covid but it was still amazing and wouldn’t have it any other way. Wait staff was also amazing with all of our guest, they accommodated us in every possible way. We would not change a thing, and would give Hotel Albuquerque the highest of recommendations they truly went above and beyond our expectations. Thank you Beth and Adrian and everyone involved with making our wedding day unforgettable. -
![Tiffany]()
Tiffany Sent on 06/19/2019Beautiful venue!
Hotel Albuquerque was a great venue for our wedding ceremony. The outdoor pavilion is beautiful, especially in the spring and summer when all of the greenery is blooming. The backdrop for the bride and groom is also beautiful, and our pictures came out wonderful! The staff was also very helpful throughout the wedding. Lindsay became the coordinator midway through our planning, and she was great in helping plan all the details we needed. During the rehearsal, she was very helpful in organizing everyone and making sure everything ran smoothly. On our wedding day, Lindsay and Brittany both were very helpful in ensuring everything went smoothly as well. They set up our decor, and, even though the day was unexpectedly windy, they were helpful in ensuring there were no problems. They tied down certain decor to keep it from blowing and, when the wind blew one of the unity sand glasses off of the table, they were quick to clean it up. We appreciated their help throughout the process, and the venue was beautiful and we were thankful to have our wedding there! -
![Angela]()
Angela Sent on 05/03/2019The perfect ceremony
Our ceremony was under the pavilion and was certainly magical and the perfect backdrop for photos. We did have a rocky start as we have met 3 different event coordinators since we started looking into Hotel ABQ for our ceremony. Carin was amazing, quick to respond and always remembered us. When she left, I appreciated an email from her letting us know she was leaving and someone else would contact us. Insert Lindsay, who reached out by email to introduce herself and always responded quickly to our emails. We were able to meet in person with Lindsay and felt comfortable with her taking over. Needless to say, Lindsay had it all under control and directed us as needed. We had no issues, things ran smoothly and I couldn't have asked for a better experience. Loved it! -
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Bridgette Sent on 12/13/2018
Wedding and reception
The event coordinator, Beth, is amazing and made things easy and stress free! She has an eye for beauty and detail and helped make our day exactly how I imagined. -
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![Susan]()
Susan Sent on 06/11/2023One enchanted evening.
To the wedding planner staff at Hotel Albuquerque,
Boris and I have been busy with married life, moving, etc. but we both wanted to send you and your team a special Thank You for the outstanding job your entire staff did for the Evans Venet reception soirée.
All the workers, waiters, and helpers did an outstanding job going above and beyond our expectations on the service and attention to detail.
Please forward our deep appreciation to Beth, Chris, and all the others involved in making April 28th such a perfect evening. Our guests (professionals who’ve attended many soirées) were enchanted and very impressed. I won’t hesitate to recommend Hotel Albuquerque and the wedding planners and staff for any important event, big or small.
Most sincerely,
Susan Evans Venet and Boris. ❤️👍🏼 -
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![Nicole]()
Nicole Sent on 10/31/2010I wanted to have the ceremony and reception in the same location to make it easier on our guests and this did the trick! The hotel was able to block out rooms at a discounted rate which helped for the holiday weekend. Our ceremony was in the chapel and everything went smoothly. The transition from ceremony to cocktails to dinner was seamless and everyone found their way easily. The staff was very knowledgeable and helpful. The wedding coordinator was so organized and had great recommendations for other vendors as well. I would recommend the hotel to anyone! -
![Stephanie]()
Stephanie Sent on 08/13/2009Stunning site for a wedding ceremony. We were a little disappointed that the hotel had signs up for a wedding following ours and it confused our guests, however, they rectified the problem as soon as it was brought to their attention. We also had an issue with a conference booked in a room between two weddings and the "noise level" but again the hotel staff took care of us as soon as they found out we had issues. The food was amazing and the hotel was very flexible with changes. -
Celeste Sent on 10/14/2017While it was a beautiful venue and location, it was a struggle to get any response from the staff. It would take 4 days for an email reply and didn’t have the time to call the hotel and have them chase down the people in charge. It took us traveling four hours from our home to get answers and to find out the hotel wedding coordinator no longer worked there. The group block manager only gave us 10 rooms for 150 people. I emailed to get a contract for more rooms twice, and never got a response. I wouldn’t have chosen any other place to get married as it fit my vision perfectly, but the staff and management need work.
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![Melinda Schneider]()
Melinda Sent on 09/17/2015This venue responded to my email fairly quickly, but never followed up with me. I contacted several places and in the scramble of emails, I ended up losing the email that was sent to me. From the images in the email, the venue looked very beautiful and seemed very put together. The event location was included in another email for another location as well (Casa Escencia) and through the correspondence, I was unclear if it they are the same location or if there is a separate area / hotel managed by the same company. All in all, the venue was beautiful and I've been there for other occasions, the email was very polite and included a pricing menu, however there was no follow up on my inquiry to view the location and as such, I feel that they lost points for that. -
Martha Sent on 11/16/2023
A Wedding Nightmare
We held our daughters wedding here and it fell so far below expectations in so many areas and basically ruined their special day. It was totally unacceptable on so many levels. The only upside is that it was a beautiful venue and the food was exceptional, what we got of it. However, the Hotel Albuquerque did not give us what we paid for and fast food places gave better service. One would have never known this was an upscale hotel.
It started the night before. You are promised a one hour rehearsal with the $2000 rental fee of the chapel and you are promised someone to work the equipment. However, there was no one to work the equipment so we could practice with the music so naturally the day of the wedding, the music did not go as the bride and groom had wished. Then there was the matter of the fruit and cheese trays that were to be served to the bride and groom’s dressing rooms, never happened. Then there is the hour of cocktails and hors d’oeuvres that ended up being 45 minutes with the hors d’oeuvres being put away early and the bride and groom and most of the wedding party not getting any. Then there was the matter of the tables being placed in the hot sun instead of under the pavilion which resulted in a guest fainting and many guests getting up and down to go inside or to their cars to cool off. When the bride and groom made their entrance the sun was directly in their eyes and there was no one around to help move the table so the groom and his friends moved their table. There was no staff available to even ask to move the other tables. The Sun issue later resulted in most of the guests leaving the wedding early due to being overheated and consequently not feeling well.
The BIGGEST disappointment was the wait staff. They were not only unfriendly and rude, they did not know how to wait tables and spoke little to no English. They had three wait staff for almost 70 people who were obviously not trained. They served the wrong food to the wrong people even though it was clearly marked on their place cards and they shorted us 5 steak dinners and said they were out of steak and left guests without food until we went and made them bring the guest an alternative meal. They skipped tables and didn’t bring them bread. And guests had to fight to get their food. Guests got up and got their own water because they were not refilling the water glasses. Which was totally unacceptable on a hot day. When it was time for the toast, guests were supposed to have champagne or sparkling cider. Many guests, more than I had originally thought were left without either, and some who wanted champagne got sparkling cider and visa versa. We would not recommend this venue. If we could, we would have given “0” stars for service.
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![Joy]()
Joy Sent on 11/05/2025I could never get any help!
My daughter is special needs and we are planning a wedding for next year. The marketing department for this venue is awful. They are off site and are terrible for responding and contacting us. Supposedly they only will set up appointments to visit the site M-F. We could never really get ahold of anyone except through email. We finally just gave up. There are plenty of other venues in town. Albuquerque is pretty big - why waste our time on this place. Yeah it's cute, it's old, it's nostalgic, but if is the way they are going to treat us up front - are they going to be this way through the entire preparation of the wedding? No thank you!! I'll pass.
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