Brittany H. Sent on 07/09/2021
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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Extremely unprofessional!! Would give zero stars if could.
Serena and Jordyn were my planner and coordinator.
made my bridal party stand in the rain and would not let them board at the correct time because the staff wasn’t ready. But then she also made my guest stand in the rain when it was past time for them to arrive because the staff was still not ready. Bridal party ended up boarding at the time the guest were suppose to board and guest boarded later than that and it was a rainstorm outside. The same thing happened when we dropped off our decor the day before. We had an appointment with Serena. She came late to the appointment. And then made us wait in the rain when we carried decor through navy pier to the boat. Twice! Because we made more than one trip from car to boat. She knew we had one more trip and still took forever to open the gate. My signature drink was incorrect as well Premium bar. There was a patron missing from my premium bar. I paid for that drink to be in stock and it was not so I need to be reimbursed. I was told by Serena that the staff would pack away our decor and we would just have to take it home, and that any kitchen ware that was used would be washed and I could pick it up the next day, but at the end of night I to pack dirty chargers and decor in-front of all my guest. And when I asked Serena about this she said it was policy guest pack their own item after telling me something different on the phone. Which leads to my next grievance and why my marriage license was misplaced by Jordyn. Jordyn showed us our marriage license and said she would pack it with our items. Jordyn did pack one tote halfway with decor but no marriage license was in that tote like she said it was. I live 3.5 hours away and had to make a special trip to get my marriage license 2 days later. But If it is policy that guest pack up our stuff then why did Jordyn half pack a tote herself. Either they were supposed to pack for us or Jordyn broke policy. But because of the lack of communication amongst staff, my marriage license and other items were misplaced for days. Serena was late to phone calls multiple times, she had my balance wrong multiple times. I had to double check the amount and correct her after I made payments. She had my total cost of the wedding wrong and I had to correct her about that as well. No one from hornblower has gotten back to me.
Serena and Jordyn were my planner and coordinator.
made my bridal party stand in the rain and would not let them board at the correct time because the staff wasn’t ready. But then she also made my guest stand in the rain when it was past time for them to arrive because the staff was still not ready. Bridal party ended up boarding at the time the guest were suppose to board and guest boarded later than that and it was a rainstorm outside. The same thing happened when we dropped off our decor the day before. We had an appointment with Serena. She came late to the appointment. And then made us wait in the rain when we carried decor through navy pier to the boat. Twice! Because we made more than one trip from car to boat. She knew we had one more trip and still took forever to open the gate. My signature drink was incorrect as well Premium bar. There was a patron missing from my premium bar. I paid for that drink to be in stock and it was not so I need to be reimbursed. I was told by Serena that the staff would pack away our decor and we would just have to take it home, and that any kitchen ware that was used would be washed and I could pick it up the next day, but at the end of night I to pack dirty chargers and decor in-front of all my guest. And when I asked Serena about this she said it was policy guest pack their own item after telling me something different on the phone. Which leads to my next grievance and why my marriage license was misplaced by Jordyn. Jordyn showed us our marriage license and said she would pack it with our items. Jordyn did pack one tote halfway with decor but no marriage license was in that tote like she said it was. I live 3.5 hours away and had to make a special trip to get my marriage license 2 days later. But If it is policy that guest pack up our stuff then why did Jordyn half pack a tote herself. Either they were supposed to pack for us or Jordyn broke policy. But because of the lack of communication amongst staff, my marriage license and other items were misplaced for days. Serena was late to phone calls multiple times, she had my balance wrong multiple times. I had to double check the amount and correct her after I made payments. She had my total cost of the wedding wrong and I had to correct her about that as well. No one from hornblower has gotten back to me.
