Hilton Memphis Reviews
View more informationReviews
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Quality of service 4.9 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 4.9 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 4.9 out of 5 rating
Awards
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Featured
Terri Sent on 10/15/20215 out of 5 rating-
Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amy and Hilton Memphis were amazing!
For our wedding, we had quite a few needs our venue had to meet. We needed a space that looked good. A space that could accommodate 400+ guests. A place that gave great value, even at the high price we were willing to pay. And a staff that was easy to work with. We looked at quite a few venues in order to determine which venue worked best for us. In fact, we even looked out of town. But after checking all of our options thoroughly, it became clear that the only option that checked all our boxes was Hilton Memphis. Many of those boxes were crossed off by Amy. She was responsive, professional, kind, and detail oriented. She told us exactly what to expect from Hilton Memphis and made sure that everything was done well. She was an excellent person to work with, and I would work with her again in a heartbeat. Thank you for delivering the greatest day ever, Hilton Memphis!For our wedding, we had quite a few needs our venue had to meet. We needed a space that looked good. A space that could accommodate 400+ guests. A place that gave great value, even at the high price we were willing to pay. And a staff that was easy to work with. We looked at quite a few venues in order to determine which venue worked best for us. In fact, we even looked out of town. But after checking all of our options thoroughly, it became clear that the only option that checked all our boxes was Hilton Memphis. Many of those boxes were crossed off by Amy. She was responsive, professional, kind, and detail oriented. She told us exactly what to expect from Hilton Memphis and made sure that everything was done well. She was an excellent person to work with, and I would work with her again in a heartbeat. Thank you for delivering the greatest day ever, Hilton Memphis!-
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+5 photos
Hilton Memphis's reply:
Terri, It was such a pleasure working with you, Forrest, and your team of vendors for your most important day! Thank you for choosing the Hilton Memphis! -
Quality of service
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Delicia P. Sent on 06/26/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing work
My wedding was nothing short of amazing,was very responsive to all my needs. Hilton is so beautiful.My wedding was nothing short of amazing,was very responsive to all my needs. Hilton is so beautiful. -
Quality of service
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Waleed Sent on 06/17/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our wedding experience was unforgettable
Our wedding turned out to be everything we wanted. The venue was beautiful and the vendors did an excellent jobs setting up everything. I would highly recommend anyone to have a wedding hereOur wedding turned out to be everything we wanted. The venue was beautiful and the vendors did an excellent jobs setting up everything. I would highly recommend anyone to have a wedding hereHilton Memphis's reply:
Waleed, thank you so very much! We appreciate you for trusting the Hilton Memphis and allowing up to be a part of your special day!
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Quality of service
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Laughlin Sent on 01/26/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excellent Service!
We decided to choose Hilton as our reception venue when our plan for a destination wedding had to be changed due to the covid situation.
We were welcomed by sales manager Amy Grey for a tour of the venue. From that time we realized we were going to get excellent service. Amy went above and beyond to make sure everything was planned the best way possible to make our special day extra special; as well as safe for all our guests. We had a guest count of around 100 and Hilton Memphis offered us not one, but both ballroom A & B venues which could hold a total of 600 guests. We had ample room for social distancing. This was all for the regular price. Amy also did a fantastic job contacting our vendors and planning times so that we didn’t have to do everything.
On the day of the wedding Amy was available anytime we needed her. The hotel staff too was wonderful.
We have only heard great things from all our guests about how beautiful everything was and they still talk about it.
Our best-man especially mentioned Amy’s wonderful service and how thoughtful she was about every little detail, even making sure our couples suite for the night was all ready.
They were even willing to refund every cent we had paid if our reception had to be canceled depending on Shelby county restrictions right before the event. My husband and I highly recommended Hilton Memphis for a wedding reception or any special event. The service is exceptional and we are forever grateful.We decided to choose Hilton as our reception venue when our plan for a destination wedding had to be changed due to the covid situation.
We were welcomed by sales manager Amy Grey for a tour of the venue. From that time we realized we were going to get excellent service. Amy went above and beyond to make sure everything was planned the best way possible to make our special day extra special; as well as safe for all our guests. We had a guest count of around 100 and Hilton Memphis offered us not one, but both ballroom A & B venues which could hold a total of 600 guests. We had ample room for social distancing. This was all for the regular price. Amy also did a fantastic job contacting our vendors and planning times so that we didn’t have to do everything.
On the day of the wedding Amy was available anytime we needed her. The hotel staff too was wonderful.
We have only heard great things from all our guests about how beautiful everything was and they still talk about it.
Our best-man especially mentioned Amy’s wonderful service and how thoughtful she was about every little detail, even making sure our couples suite for the night was all ready.
They were even willing to refund every cent we had paid if our reception had to be canceled depending on Shelby county restrictions right before the event. My husband and I highly recommended Hilton Memphis for a wedding reception or any special event. The service is exceptional and we are forever grateful.-
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+4 photos
Hilton Memphis's reply:
It was such a pleasure working with you and Daniel to ensure your wedding reception was just as you envisioned. Thank you for choosing the Hilton Memphis to host your beautiful wedding!! -
Quality of service
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Danah T. Sent on 12/16/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Engagement party
Beautiful venue in the hotel. Amazing event manager and had an amazing crew help set up and be attentive with anything we needed! Everyone who attended loved it! Thank youBeautiful venue in the hotel. Amazing event manager and had an amazing crew help set up and be attentive with anything we needed! Everyone who attended loved it! Thank youHilton Memphis's reply:
Danah thank you so much. It was a honor to work with you and your Family. I hope our paths cross again! -
Quality of service
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Tala T. Sent on 12/24/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Engagement party
From the very beginning Beverly has helped me through the entire process too make my party exactly how i imagined it to be. The food was amazing and service as well. Everything was done professionally and i look forward to having my wedding here as well.From the very beginning Beverly has helped me through the entire process too make my party exactly how i imagined it to be. The food was amazing and service as well. Everything was done professionally and i look forward to having my wedding here as well. -
Quality of service
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Sarah N. Sent on 12/21/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Incredible- easy to work with & service beyond our expectations!
Amazing service & guest experience for our guests! We had to reschedule our April wedding until September - Amy and the Hilton staff were incredible - helpful and incredibly resourceful under these difficult circumstances.
I would recommend highly for any bride/groom - they went above and beyond our expectations and made everything so easy for us! Thank you, Hilton!Amazing service & guest experience for our guests! We had to reschedule our April wedding until September - Amy and the Hilton staff were incredible - helpful and incredibly resourceful under these difficult circumstances.
I would recommend highly for any bride/groom - they went above and beyond our expectations and made everything so easy for us! Thank you, Hilton!Hilton Memphis's reply:
Thank you so much, Sarah for the review! It was a true pleasure working with you and your family. We are grateful for you!! -
Quality of service
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Virginia Sent on 10/03/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Hilton was wonderful. They were very attentive. I am still getting compliments on the food. It was a very nice spread and everyone said the food was great. We had plenty of food for everyone. I would recommend the Delta Blues Buffet any day. They were very accommodating with the other vendors and myself. Nekeshia Collins was a Godsend. She was very professional and gave me a great recommendation for my decorator.The Hilton was wonderful. They were very attentive. I am still getting compliments on the food. It was a very nice spread and everyone said the food was great. We had plenty of food for everyone. I would recommend the Delta Blues Buffet any day. They were very accommodating with the other vendors and myself. Nekeshia Collins was a Godsend. She was very professional and gave me a great recommendation for my decorator. -
Quality of service
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Martha Sent on 07/18/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We choose Hilton Memphis as our wedding venue on July 7, 2018 and we were blown away by the overall experience. We booked this venue mainly because it would accommodate our 450 guests and they allowed our preferred Mexican restaurant to cater our wedding (a minimum food and beverage fee would need to be met if not using their in house catering). Amy Gray, the Event Sales Manager, was amazing. She made planning my wedding a breeze and she communicated with my coordinator seamlessly to make our wedding day, the best day ever. The waiting staff and bartenders were super friendly and professional. The venue was able to accommodate both a stage for a live band and section for a DJ. I would definitely recommend this venue for weddings or any other special events.We choose Hilton Memphis as our wedding venue on July 7, 2018 and we were blown away by the overall experience. We booked this venue mainly because it would accommodate our 450 guests and they allowed our preferred Mexican restaurant to cater our wedding (a minimum food and beverage fee would need to be met if not using their in house catering). Amy Gray, the Event Sales Manager, was amazing. She made planning my wedding a breeze and she communicated with my coordinator seamlessly to make our wedding day, the best day ever. The waiting staff and bartenders were super friendly and professional. The venue was able to accommodate both a stage for a live band and section for a DJ. I would definitely recommend this venue for weddings or any other special events.Hilton Memphis's reply:
It was such a pleasure to be a part of such a special day for you and Jorge! <3 -
Quality of service
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Paula Sent on 07/18/20184.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beverly Dailey at Hilton Memphis was wonderful to work with! Our wedding was a great event thanks to Beverly! I give her a 5 star rating!Beverly Dailey at Hilton Memphis was wonderful to work with! Our wedding was a great event thanks to Beverly! I give her a 5 star rating!Hilton Memphis's reply:
Paula, thank you so very much for taking time to rate us on Wedding Wire. You were a joy to work with. We were given the pleasure of hosting the Wedding Reception for both of your Daughters and we very much appreciate your business! We now look forward to the Rehearsal Dinner when it is your Son's turn. -
Quality of service
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Janaye Sent on 12/24/20204.2 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Great customer service
The Hilton was very helpful to help make our wedding day everything it could be especially during a pandemic.The Hilton was very helpful to help make our wedding day everything it could be especially during a pandemic.Hilton Memphis's reply:
It was a pleasure working with you, Janaye! Wishing you all the blessings for health and prosperity in the coming year. -
Quality of service
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