Hilton Garden Inn Cleveland/Twinsburg Reviews

The Hilton Garden Inn was amazing to work with. Their food was outstanding and their service was top notch. The patio was ideal for a garden cocktail hour.

My wife and I were extremely pleased with the service and organization of our wedding reception at the Hilton Garden Inn, Twinsburg.

Our original reception was scheduled for June, 2020, but was delayed during the pandemic. The staff, especially their event coordinator, was extremely understanding and responsive to all of our concerns about COVID, and extremely flexible with all aspects of the reception. They were very attentive towards any special dietary restrictions for guests, were responsive throughout the night to all of the guests' requests and were very quick to serve, and they also coordinated with our other wedding vendors and worked together with them extremely well.

The Hilton Garden Inn staff handled all of the setup of the room, and were very flexible when it came to our input and any concerns we had. They were happy to let us bring and post our own menu boards, escort cards, and let our florist setup the table centerpieces. Their event coordinator was also happy to provide us with any suggestions and assist with any issues, based on her extensive experience. In addition, they were extremely friendly to our guests with children.

We cannot recommend the Hilton Garden Inn highly enough, and would be happy to recommend them to any family and friends considering a similar event.

Courtney Jones Care & Cure Pediatric Cancer Foundation held the most wonderful fundraising event in the beautiful ballroom. The evening exceeded our expectations. The venue and staff were spectacular. Highly recommended!

Everything was great. Great people and great food. Kathy and the general manager were great to work with.

This was perfect for our reception! Service, food, staff were all fabulous!

Kathy & Roger are amazing. The chef is amazing (food here is OUTSTANDING). The venue is beautiful, everything is included which eliminates a lot of exterior details- Kathy is like having your own wedding consultant and works so well with other vendors. She makes you feel very relaxed and enjoy the whole process. I wish I could do it again, and if I could, I'd still do it all over again at the Hilton Garden Inn Twinsburg!

The staff at the Hilton Garden Inn was phenomenal and they made our wedding weekend the best ever!!!

Kathy is awesome. Couldn't ask for a better reception venue coordinator!

GREATEST service and food in northeast Ohio.

The staff was just unbelievable. We had someone asking us if there was anything they
could do for us from Thursday through Sunday.

Roger...Kathy....you guys are the BEST.

Have a party at another venue...NO WAY....Hilton Garden Inn, Twinsburg, Ohio

We got married in the garden in the back of the hotel and it was absolutly beautiful! However, we did not have our reception here. I would've liked more assistance with our music and set up.

I booked the Hilton Garden Inn because I love the idea of having the ceremony, reception, and hotel all at the same place. This hotel has the beautiful garden/pergola for the ceremony. Kathy is very friendly and fun to work with. My only criticism would be that she did a great job of going over a lot of information when I visited them when I was deciding on the venue but when I actually booked it and was really focused on planning, I think she assumed that since we already briefly covered it at the visit we didn't need to recap. I am a person who is extremely detail oriented so I like to know exactly what my options are for linens, included centerpieces, ceremony décor, etc. My emails were always answered quickly I just wish that they were a little more proactive rather than me having to ask.