Hank Parker's Party & Tent Rentals Reviews

Hank Parker's Party & Tent Rentals

Fairport, NY

4.6 out of 5 rating, 44 reviews

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4.6 out of 5 rating

4.6

Very good

44 reviews

Recommended by 92% of couples

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6A703C011D2F38C5Ed406A671Da73202D760D81A Sent on 08/09/2023

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Wedding Tent

We used Hank Parker's for my daughter's wedding. We had attended a wedding they did a a few years ago and wanted something similar for our daughter's wedding. They were so patient and provided us options. We worked with Kathy and she was so kind. Whenever we asked for changes (there were many) she always said "my pleasure". Everything from start to finish was perfect.
William Sent on 01/09/2019

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NYE Wedding

Worked with Hank Parkers in transforming the Wintergarden in Rochester, NY into our NYE dream wedding space - so amazing and great to work with!
Melanie Sent on 08/12/2017

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Elizabeth and the team at Hanks did an incredible job on our big day. We rented sofa's and wine barrels to finish the look at our venue, Elizabeth was great at coordinating all the details, the delivery team was punctual and friendly and overall we were so happy with the product and services!

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Roberta Sent on 02/22/2017

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If you want attention to every detail, professional and personalized service, use Jamie, Lauren, & David. Months prior to our daughter's wedding, David came out to our house to view tent location options, as we have a creek that sometimes overflows our backyard. He helped us select a Sperry Tent that fit in our preferred space, but could also fit on a higher area on our property should the creek overflow. He reviewed options for canopies and additional tents, should we need them in case of rain. There is a small hill in our yard, and I felt he was bracing us for possibilities without trying to sell us items beyond what we needed. The morning of the wedding, there was a 5:30 am thunderstorm. We were not stressed about the weather at all, and for that, we were grateful. His suggestions were right, and we were happy we added a cocktail tent to our garden. He also suggested we keep the bar there, even if it didn't rain, and that was again a great contribution. It made the flow much better.

Jamie has wonderful patience, as she guided our daughter along the process of customizing table, seating, and wedding style. She helped us plot out the seating, dance floor, staging, etc. She paid particular attention to lighting, as our yard doesn't have lighting where the tent was. The perimeter lighting was particularly good, and for us, worth the added expense. She came out to inspect the set up, and look to see if there were any problems. Her attention to detail was wonderful.

Lauren came up with a few items that really made our daughter's wedding better. She suggested adding a few children's chairs for the wedding ceremony. They were perfect for the little ones, and just made us smile. We needed high chairs, and instead used the clear acrylic chairs. They were perfect too.

Their staff set up everything, and they were wonderful to work with. I would work with them again. They come when they say they will, are polite, efficient, neat & tidy.
Nikki Sent on 01/10/2016

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Hank Parker was recommended to us through our wedding planning team at Lovewell Celebration Design. They were absolutely awesome in not only providing some amazingly unique elements to both our wedding and welcome party but also being flexible enough to create custom elements. For example, we wanted to wow guests with custom built tables that swerved around our venue's available space. Hank Parker came through flawlessly and the result was truly unbelievable. They also helped us rig a 7ft tall chandelier and delivered absolutely beautiful linens and chairs that really made our event stand out.
Eliesse Sent on 11/05/2015

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Jamie and the team at Hank Parker's were wonderful to work with. Unfortunately, one of the centerpieces were broken when they arrived on site, however, we were able to visit their supply house to pick up a replacement. Everything worked out wonderfully!
Susan Sent on 10/12/2015

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Hank Parker does the best!! Professional from beginning to end. Would recommend highly-
Lori Sent on 07/27/2015

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We couldn't be happier! You understood our vision and the final look for our wedding venue was perfect and stunning. Everything we ordered was in immaculate condition and David made himself available even to visit the venue in advance. Thank you for delivering on everything you promised.
Patricia Sent on 07/14/2015

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This was the first large outdoor party I hosted and everything was there on time. Jamie was very helpful in guiding me through the process. The set up crew were also very helpful and polite.
Amy Sent on 06/09/2015

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Jamie worked with me long distance via email for about 6 months! She was always willing to email me photos of what things looked like since I couldn't visit the showroom, which by the way when I made it in town to pick up my rentals is AMAZING!!!! I highly recommend this company, there service and products are amazing!!! Thank you so much for everything!
User2169900 Sent on 06/08/2015

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100% impressed with Hank Parker Rentals. We have been satisfied customers for 20 years. During our last event the staff at Hank Parker went above and beyond expectations. I had made a mistake with the order. Hank Parker staff never looked to blame; they just looked to solve the issue. Customer service and professionalism was unparalled. Thank you, Hank Parker!
User1995690 Sent on 01/04/2015

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As a first time party planner I was unsure about how to manage fluctuating guest estimates and all the other major rental details. Our church was planning an anniversary party on a tight budget and Jamie at Hank Parker never made me feel as if I was being a cheapskate (which I was trying to be!). We spoke at least 50 times as she confidently guided me towards the correct table cloth sizes, drinking glass details and coffee mugs. At Hank Parker the personnel are very competent and responsive and have the autonomy to provide quotes and revise them within minutes. During the heat of the planning phase for the party they sometimes provided me with 3 revised quotes a day! As the party date drew closer Jamie was calm and reassuring: helping me with last minute changes; and answering my many questions about delivery and return details. The truck arrived on time to drop the equipment off. Everything arrived in beautiful condition and and they showed up on time again the following Monday to pick it all up. The delivery men were intelligent, communicative, polite, professional and managed to get all our stuff into a church basement without any grumbling about the long twisty hallways or stairs. All in all we rented tables, table cloths, napkins and dinnerware and couldn't have been more pleased.
Dan Sent on 12/31/2014

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This was a fairly last minute request and Hank Parker was VERY accommodating!
Parul Sent on 12/30/2014

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On short notice HP was able to provide two tables and chairs for the toddler set and they were a great hit at our family reunion! Kids loved that they had their own table and seats!!
Thank you!
Danielle Sent on 12/29/2014

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Wonderful to work with! We live near Albany and the staff was great at helping my fiance and I select the perfect chair covers and sashes for our wedding.
Gretchen Sent on 12/29/2014

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I had my son's rehearsal dinner at my home. I needed to add things, change things at the last minute. Never a problem, everything was great. Jaime was great to deal with and the guys who set up were wonderful. My guests were happy, comfortable.
User1782149 Sent on 08/26/2014

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This company is the BEST! The pictures prove it. Everyone at my wedding was telling me how beautiful and everything looked. They have the best selection and were very attentive to my requests. I recommend them to everyone.
User1371019 Sent on 10/09/2013

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I cannot express how wonderful it was to work with this company! They have the greatest selection of EVERYTHING. My husband and I rented a Sperry Tent, lighting, linens, china and glassware from this company and both of us, including ALL of our guests were very impressed with the quality and selection of everything we rented.
From the time our initial quote was processed, up until the day of, Hank Parker's helped us answer any questions we had and were extremely accommodating start to finish. I would recommend this company to anyone who wants the highest quality products and the greatest customer service a bride to be could ask for.
User1286886 Sent on 08/14/2013

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I attended an event to get special pricing for the wedding and I was floored with what was possible for our reception. There were so many options to choose from for decor and linens. Their staff was super helpful with choosing the right colors, linens, chairs, etc. and they were able to accommodate last minute changes.
Molly Sent on 11/28/2011

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I normally do not write reviews, but I had one of the best experiences with the Hank Parker's Rental team. Everyone was great from the customer service people on the phone to the nice delivery men.

I was probably the most indecisive bride to have come to them. Each time I met with them they made me feel at ease with my decisions. They were very good with providing different options for me to select from - they truly have the best selections!

I could go on and on about how wonderful they are, long story short Hank Parker's Rental made my wedding day the best day, it was PERFECT!
Nicole Sent on 06/25/2010

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They were very responsive to all my changes I made at the last minute. Their inventory was great and I was very pleased with everything.
Penny Sent on 04/23/2010

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They were awesome to work with, the chargers were gorgeous, and they provided us with a lot of flexibility. They have military discounts!!!
Cathy Sent on 03/16/2010

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Got my chair covers here for a good price. We put them on ourselves and saved some $$.
User2399798 Sent on 10/29/2015

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Hank Parker's does amazing work--the pictures don't lie. It isn't a cheap company, but you get what you pay for: quality rental equipment and setup. They have an amazing inventory from which to choose in all kinds of styles and have a large inventory, making most choices an option at any given time, even during busy times. They were a little slow to respond at times but always responded with a friendly and respectful attitude. I am thrilled we chose Hank Parker's for our wedding.
Fareeha Sent on 01/20/2015

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Jaime was a great help during the entire event! I would definitely use her again.
User1992627 Sent on 12/31/2014

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Jamie at Hank Parker provided excellent advice and was extremely helpful in assisting us in choosing a pipe and drape backdrop for my daughter's wedding. Delivery, set up and pickup were all done efficiently. I definitely recommend them for any rental you may require.
Jeff Sent on 12/30/2014

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Everything was delivered on time and set up was perfect. Take down was also timely, quick, and easy. I will be using hank Parker's from now on.
User1155821 Sent on 05/07/2013

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Very helpful staff with reasonable rates. I would recommend them.
User1997532 Sent on 01/05/2015

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This was our first time using the Hank Parker for an event. Jamie, was a true professional throughout the entire process from inquiry to post -event recaps that was able to find solutions for our needs even up to the day before delivery when several items needed to change. The drivers were excellent in assisting us in unloading and moving pieces into location. We will use them again in the future.
Megan Sent on 06/09/2009

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We rented chairs from this vendor. Our only complaint is that their selection was not what I had anticipated. I had hoped for some more options as far as white chairs go. But they were priced well, were dropped off in plenty of time for us to set them up, and they were easy to work with.
Julia Sent on 10/27/2015

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Very accommodating to our needs, as well as patient and quickly responded to our queries! Delivery team very nice and efficient, rental agent Jamie very helpful in making everything come together for us!!
User2171578 Sent on 01/15/2015

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very prompt service and very knowledgeable regarding rentals- I thought the table cloths I rented were beautiful but very pricey! Set up and take down went extremely smooth-they called be fore they came both times!
User1218536 Sent on 06/27/2013

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Hank Parker has a huge variety of rental pieces for prices that cannot be beat in the Central New York area. Their showroom in Fairport is large, but when I visited the staff seemed somewhat uninterested in helping me fulfill a vision. That experience, however, is the only complaint I have. Their billing, delivery, and pickup were prompt and professional. There were some missing pieces upon rental return (which my venue handled) and I'm not sure that some of those were not oversights in delivery, but the replacement fees are reasonable.
Laura Sent on 05/19/2015

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My sales associate Jamie was completely on point and I was very thankful for that given the need to amend certain areas of your contract ... Your setup team was also very willing to move apparatus and come back need be to adjust and finalize any details.

Some of the equipment looked more cheap than your online showcase and I think a bit too expensive for what it was as I was the key coordinator in the event (Event was the blackjack ball for Simon graduate school ball for the University of Rochester) - however, staff amazing and extremely accomadating both for sales and on-site and tents very durable.
Abigail Sent on 06/23/2009

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We rented our chair covers form All Seasons. They were wonderful to work with and everything was perfect the day of the of the wedding.
User2011615 Sent on 01/16/2015

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Everyone was very professional
John Sent on 01/15/2015

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Jamie was a pleasure to work with. On the ball and answered all questions timely.
Chanh Sent on 01/08/2011

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I rented my chair covers from them. I had great help on the phone the second time I called because I spoke to a guy the first time and felt like he didnt really know what he was talking about until I called into the Rochester location. She changed my order to the right chair covers and really helped me with my selection. They are flexible with pick up and return times and the chair covers were great. They are a little pricey but if you have a place like Webster that will put on and take off your chair covers then you can save quit a bit. Overall the experience with Hank Parkers was good.
User2283798 Sent on 08/24/2015

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They have beautiful rental items for any wedding style. Their delivery fee is quite over the top, but due to lack of quality rental options in the area, I was willing to pay it. I would also recommend reading the contract carefully as there are hidden fees for set-up, dishwashing and an additional insurance fee that was included in my total. I ended up declining the fee, but if you don't look over the contract and fees carefully, you may miss this and it can end up costing a few extra hundred dollars. Lastly, it's a rental company - most events take place on Saturday and to charge double on delivery fees for a Sunday pick-up is ridiculous! It's the buisness you're in and this policy should be readdressed.
Paula Sent on 01/22/2015

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We just set up billing with Hank Parkers since they are so close at the Fairport location. We do have a relationship with another Rental company but like to use a few companies,
Alyce Sent on 01/04/2015

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A reduced rate was offered to rent tables and chairs for our annual 5K fundraiser in October. The board and staff appreciate the support Hank Parker provided in 2014. Thank you.
Jessica Sent on 08/11/2010

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We rented an arch and a runner from them. Arch was gorgeous, loved it! However, they didnt tell us the runner we rented from them was paper! When the ground was wet on the day of the ceremoney we couldnt use it. They were unable to give us a refund as well but it was disposable.. However, we were really pleased with the arch.
Sean Sent on 09/08/2011

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Absolutely awful, unprofessional, and using them was a mistake that cast a pall of what would otherwise been a perfect wedding weekend. Our rep, Lauren, couldn’t have cared less about her job, and what should have taken one night--placing the order--took over a week because she couldn’t get the order right. Worse yet, she rarely returned calls and never followed through on her promises to email the invoice. And then it got worse. When they actually showed up it was as if they never looked at the order anyway... everything was wrong. They completely screwed us. To add insult to injury, when I called the manager, jacob, to tell him about the situation, he actually got belligerent toward me. He had no idea how to even access my order, or at least claimed not to, and got so volatile that I had to handle him. This is the worst kind of company, and with so many event rental businesses in the area there’s no reason to put yourself through the hassle, drama and hostility of hiring them.
Sandra Sent on 02/22/2015

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I originally went to hank Parkers looking to just rent sashes for my chairs, but then I saw the linen collection they had and was impressed so I decided to do more business with them. When I told the sales rep I just wanted to browse for a little he left me alone and assured me that what ever questions I had he would be willing to help with. I think they either forgot I was there or just didn't care I hear the same rep go up to the manager and ask a question on account he had been working on and all I heard from response from the manager whose name I belive is Laura was "the more they spend, the more we are willing to work with them otherwise they just aren't worth our time and if they don't like our rules they shouldn't have signed the contract." When he came out his face looked about as shocked as mine and I had to tell him I'm sorry but I just can't do business with a place like this. In short of you plan on spending a small fortune it's the place to go other wise of you are the rest of the world and just need some essentials and few extras aren't spening all your money there don't go. They only care about the size of their wallet at the end of the day.

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