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Quality of service
4.0 out of 5 rating
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Average response time
5.0 out of 5 rating
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Professionalism
5.0 out of 5 rating
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Value
5.0 out of 5 rating
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Flexibility
5.0 out of 5 rating
My husband and I are from Texas, and we had our destination wedding at the Grand Lucayan in November 2015. We had about 30 guests who came with us from Texas. All planning was done via e-mail/telephone, and we had never seen the resort in person before we arrived for our long wedding weekend. Cora was our wedding coordinator, and she was outstanding! Really great communication the entire way through. She prompted us when we needed to make decisions, answered our millions of questions, was very flexible when we asked for something to be changed, and truly made sure everything was great the whole way through. The ceremony and reception set up were both just as I had envisioned and discussed with Cora, as were the flowers, decorations, cake and food. All perfect. The one tip I would give you if you are considering booking with the Grand Lucayan - find a videographer on your own rather than using the one included with the package. It wasn't terrible - they captured the ceremony, our vows, and the wedding party speeches, which is what I really cared about. However, they made some strange editing decisions like weird angles, shifting between one angle and another at random, focusing on me trying to get hair out of my mouth and making awkward faces for a solid minute. Also, we used our own photographer, so I can't speak to the quality of the photography included in the package. Overall, it was a truly wonderful experience. I just wish I could go back and live it all over again!
My husband and I are from Texas, and we had our destination wedding at the Grand Lucayan in November 2015. We had about 30 guests who came with us from Texas. All planning was done via e-mail/telephone, and we had never seen the resort in person before we arrived for our long wedding weekend. Cora was our wedding coordinator, and she was outstanding! Really great communication the entire way through. She prompted us when we needed to make decisions, answered our millions of questions, was very flexible when we asked for something to be changed, and truly made sure everything was great the whole way through. The ceremony and reception set up were both just as I had envisioned and discussed with Cora, as were the flowers, decorations, cake and food. All perfect. The one tip I would give you if you are considering booking with the Grand Lucayan - find a videographer on your own rather than using the one included with the package. It wasn't terrible - they captured the ceremony, our vows, and the wedding party speeches, which is what I really cared about. However, they made some strange editing decisions like weird angles, shifting between one angle and another at random, focusing on me trying to get hair out of my mouth and making awkward faces for a solid minute. Also, we used our own photographer, so I can't speak to the quality of the photography included in the package. Overall, it was a truly wonderful experience. I just wish I could go back and live it all over again!
User1471761 Sent on 12/13/2013Cora and the entire staff at the Grand Lucayan made my reception great. The food and service was an A+. I recommend the Grand Lucayan to share your special day!!
User1038180 Sent on 12/06/2012The site was beautiful and my guests loved the atmosphere. I had some issues with timing and getting things organized when I needed them. Our wedding planner was great and she did everything in her power to help us, but the hotel itself was very difficult to work with.