Grace Loves Lace Reviews
Reviews
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![Danielle]()
Danielle Sent on 05/20/2024Had such an amazing experience!
What an amazing experience! Went to the Grace Loves Lace in New York and our stylist Gabi was absolutely amazing! Told her that I fell in love with the Rosa dress before it was discontinued. She found a dress just like it and told me to try it on first. Absolutely fell in love! After telling her what I like she put together a gorgeous combo of a dress and a veil that was 100% me. She worked great with me and my family that was with me. She was very personal and felt like part of my family during this experience! Thank you to Gabi for making that experience unforgettable! -
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![Heather]()
Heather Sent on 05/17/2023Light-weight stunning gowns
Absolutely loved my dress - traveled 4 hours to the Miami showroom - and so happy about that decision. I chose Mila, a crepe silhouette gown - ironically not lace. The form and fit was great on my body type and loved the off the shoulder aesthetic and mermaid flair. Classic style with modern elegance. Was great for our Florida beachfront wedding (in May).
Side note / easy to clean. I’m a shorty and the hem was filthy after the wedding. I used a handheld shower head and basically rinsed the dirt away. Magic! -
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![Lisa]()
Lisa Sent on 08/04/2021Candice was *amazing*
I was initially drawn to GLL because of their sustainably-made dresses, original designs, and flattering details. That being said, I am completely abhorred by trying on dresses. I get tired and overwhelmed so I was terrified. Candice Swift was amazing. She greeted me and my family with champagne, made me feel so comfortable by asking me about all about my husband (we eloped already), and she even helped me manage family dynamics. She was incredibly patient, flexible, and it was so clear that she just wanted to help me find a beautiful dress. She introduced each dress like they were family and was so supportive in how I evaluated each one. I absolutely loved Sol with a Lumi veil, but I can't recommend Candice and her team enough. Thank you so much for gracefully midwifing a process that I was completely dreading. You are a complete gem! -
![Amanda]()
Amanda Sent on 04/06/2021Loved my dress!!!
I was able to get my dream dress the Clo and I could not have been happier with it. I got the dress made to my specific dimensions and it fit like a glove. The dress was stunning and made me feel so beautiful! -
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![Meagan]()
Meagan Sent on 11/08/2019Excellent!!
I absolutely loved the dress I got from Grave Loves Lace!!! Excellent quality and made me feel elegant and sexy all at the same time. Highly recommend!!! -
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![Ro]()
Roseann Sent on 07/20/2019True love!
Grace loves lace was an amazing experience! I was able to find my wedding dress during their sample sale. The MIA dress was the one I always wanted but they had discontinued it. GLL brought it back during their sample sale and it was meant to be! Instantly fell in love! MIA was comfortable and effortless. -
![Julie]()
Julie Sent on 05/18/2019Amazing in every way!!!!
From the moment I walked into their store in Venice Beach, California to the moment I put on my beautiful gown on my wedding day, it was such an amazing experience. Not only are they professional, but they are with you every step of the way. I had complete faith and trust in them throughout my entire engagement. They always kept me updated on the process of how things were moving along and even when I changed my wedding date twice and moved the date up, they came thru for me. I highly, highly, highly recommend the amazing Grace Loves Lace. The gowns are truly exquisite!!!!! -
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![Allie]()
Allison Sent on 05/17/2019Couldn’t have wished for a better experience
Everything about my appointment to the shipment and fit of my dress, everything was phenomenal. I could not have wished for a better experience overall. -
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Olivia Sent on 10/23/2018
Unmatched quality and beautiful dresses
It was such pleasure to work with Bec and the GLL team. I truly had a magical experience visiting the CA showroom . I was looking for a dress that was truly different from all other dresses out their but also was given special care and attention in the making of the gown. I at some point discovered GLL and immediately visited their CA showroom after looking at their selection online and having a Skype call with Bec. Though I literally loved every dress, I settled on the Inca and felt no regrets about my choice. The store even allowed me to connect to the wi-fi so my bridesmaids could join in on the fun. GLL's craftsmanship and care that goes into your dress is truly unmatched. If you want a unique dress, with meticulously sourced lace, attention to detail, and good customer service go with Grace Loves Lace! -
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![Jonko]()
Erika Sent on 03/25/2016Super quick customer service. They take all your measurements and even ask for your heel size, so I didn't need any measurements. Dress arrived to the U.S. right in time (they send it about 2 months before the wedding since a lot of brides can't store their dresses well) and it fit like a glove. I would recommend them to anyone! Just a tip, if you have a destination wedding bring a portable steamer since all that flowy material may be hard to transport and get a little wrinkly! -
![Jessica]()
Jessica Sent on 11/18/2019First place trying on dresses
I loved my experience at grace loves lace. Not 100% sure I’ll be purchasing a dress from here but the experience was so fun and relaxing. Would absolutely recommend! -
![Taylor]()
Taylor Sent on 10/15/2014I couldn't be more excited to share the wonderful feedback I have for Grace Loves Lace. I began my dress hunt like any other newly engaged bride- online. After scouring Pinterest and Etsy for hours, I came across the Emme-waisted dress from Grace Loves Lace and immediately fell in love. I proceeded to go through the motions of actual dress shopping by visiting a number of bridal stores and boutiques. Nothing could compare. I ordered my dress the next day and anxiously awaited the arrival. Throughout the process the Grace Loves Lace team was constantly keeping me in the loop and even moved up the completion date of the dress. Once I received my unique, one-of-a-kid Emme-waisted dress, I put it on and felt a huge sigh of relief that everything fit perfectly and I knew it was the one. This company knows how to make dreams come true for brides all over the world. I would highly, highly recommend ordering from Grace Loves Lace if you're a bride looking for something unique, quality and comfortable. -
Ericka Sent on 10/31/2018
My Dream Dress
Back in January, I was searching for the perfect dress for my big day. I had tried on about 40 dresses but I still hadn't found "the one" yet. I had a hard time finding the dress that embodied my personality. I had seen the Paloma gown on Instagram and completely fell in love. I ended up signing a contract on a dress at a bridal shop here in Denver, Colorado but I couldn't stop looking at the photo of the Paloma gown which led to buyer's remorse. I said, "screw it" and kept refreshing for an open appointment at the GLL showroom in LA. I got incredibly lucky and a spot opened up on February 2nd. I didn't care if I had to fly out to LA and come home that same day but I was determined to try the Paloma gown on. I was lucky enough that my mother was able to come with me. I was incredibly excited and anxious to get to the showroom. Not only was the Paloma gown "my dress" but the showroom itself is a dream come true. I had the most wonderful experience at the LA showroom and this is a memory I will never forget. From the gorgeous showroom, the amazing customer service from Hailey, the beautiful gowns, and the champagne with roses....it all makes you feel like the princess you truly are. -
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![Megan]()
Megan Sent on 06/07/2025Beautiful dress but not worth the money
I loved the dress fit for me, however there were a lot of issues with my dress early on and on the wedding day. When my “custom made” dress arrived, it came with a stain on it. -
![Stephanie]()
Stephanie Sent on 07/22/2022Dress was too SHORT!
We ordered our daughters dress from the retail shop in Dallas. The sales lady was awesome! She took my daughter measurements wearing a 2.5" heel. We waited 5 months for the dress to come in and when my daughter tried it on it was too short! I'm talking she can't even wear flats without seeing her toes. When I reached out to the Corporate office in Australia, their team tried to tell us she must have gained weight causing the issue. My daughter did not gain an ounce. They won't take any responsibility for sending in incorrect measurements or perhaps their seamstress didn't make the dress to the correct measurements. We aren't the professionals, they are. They should take responsibility especially when we just spent $2200 on the dress. They offered no help, no concession or refund at all. So disappointing and we have the wedding coming up and have no options left at this point. We would never recommend them to anyone else. -
![Jay]()
Jay H. Sent on 06/22/2024Very bad quality and cheap material/fit. The sample gowns are much nicer than what you receive
Please be very careful with this company. I am Australian and liked the designs I saw online so figured I would support them and went to try on wedding dresses in their boutique. I ended up buying a lace gown and waited 8 months for them to make it and have it shipped over. To my shock, the dress I received was made from a horrible shiny plastic looking/feeling fabric. Not only that, the cut looked so cheap and poorly made, nothing like what I tried on. It honestly looked like I had spend $100 on Temu for the gown i received. The first picture is of the sample dress I tried on in store- it fit like a glove and had a totally different shape around the neckline than what I received (the one with the Veil). They ended up admitting to me that they had decided to change the fabric of that style to a cheaper version after I had placed my order, and never informed me. They ended up refunding me (after a LOT of back and forth and months wasted), but the most upsetting thing was I was 3 months out from my wedding and as you know, it is impossible to get a dress in that time frame so they really screwed me and caused me so much stress and anxiety. Please be careful, I would hate for this to happen to anyone else. The material and fit is very cheap looking/feeling and they admitted to me that they have different gowns in the show room/vs what you get. I learned this when they were looking for a replacement for me and the only dresses they could offer me that would have the same material/fit as the one I tried on, were store samples which they said they were holding incase one of their boutiques needed a new one. This is false advertising. I ended up getting a dress from Sarah Seven (had to pay hefty rush fees) but they were much easier to communicate with and had higher-quality gowns for basically the same price. -
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![Megan]()
Megan Sent on 07/01/2019Felt like I was a "bother"
Terrible experience. My group flew in to LA from all over the world - Spain, New Jersey, Florida, North Carolina, etc. and we were SO excited for this appointment. I booked in advance, gave my sizes (S/M 4 - 6) and preferred dresses, and described my "bridal style". Upon arriving, we were greeted with champagne and everything seemed promising. After being told that the store did not have my size in dresses, we started trying on the options that they did have. The first three dresses I tried on were too large (which I understand is totally normal at an initial try-on), but the woman helping us didn't even attempt to make an effort to use clips or her hands to show what the dress would look like on if it actually did fit.
I expressed a lot of interest in one of the new dresses that was a size too small, and had to really convince the woman working with us to let me try it on. It ended up going on (although a bit snug) and was actually my favorite design - so I was happy I pushed.
Ultimately, I ended up trying on 7 dresses in less than 40 mins and never once felt like the sales associate cared to help me, aside from helping to put on the dresses. We still had 20 mins left in our appointment, and instead of asking if we would like to try on anything again or anything else, she went and sat down at her desk - barely even saying goodbye.
All in all, this was a really terrible experience that felt rushed, and in no way shape or form made me feel special - like a bride should feel when trying on dresses. Would NOT recommend to anyone that wants to feel important on their special day. -
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![Aleece]()
Aleece Sent on 07/03/2024Buyer be aware, this company does not delivery what is purchased and will not rectify their mistakes.
Although they sell you a custom made gown and charge you for the entire amount up front, they will deliver a standard off the rack size. In our case they delivered a large gown that should have been custom made to my daughters' measurement, one month before the wedding. The gown they sent us fell off my daughter's' body. Their response to us was to send ,at our cost, the gown from Toronto Canada to Australia, even though we purchase it in Toronto, to have it assessed and then sent back to us. In what world is this possible with 4 weeks to the wedding. In the end , after us asking that they replace the gown with the proper size or refund our money, this company told us that they were at no fault and had delivered what we purchased which is completely inaccurate and in breach of our contract. Be very cautious about dealing with this company, they will promise you the world and once they have your money , they will cause you a lot of stress and substantial added costs. -
Cassandra Sent on 07/02/2024
Deceptive Markting and Terrible Customer Service - Custom Gown is completely wrong!
Deceptive Marketing, Unmet Sales Promises and VERY Poor Customer Support
My experience with Grace Loves Lace has been deeply unsatisfactory, especially considering the substantial $4200 price tag. I purchased a custom Martini gown in October 2022 at the Toronto store, pre-paying in full per their policy, with delivery expected six weeks before my June 2024 wedding despite my request to deliver early again, per their policy.
Initially, my experience at the Toronto store was positive—the medium sample fit perfectly, with minor adjustments noted on my file to the armpit area for the production team to address. However, upon receiving the dress just over a month before my wedding, it became apparent that significant measurement discrepancies had occurred:
Hips: The gown was a staggering 4.5 inches too large, resulting in an ill-fitting and unflattering silhouette.
Dress Length: Despite specifying a heel height in my final measurements, the dress was too short, exposing my toes.
Darts: Crucial breast darts were misplaced and cut out, rendering alteration impossible and affecting the dress's structure.
Body Fit: The overall body of the dress was too short compared to the sample, impacting the overall look and feel.
Upon contacting Grace Loves Lace Toronto to request the possibility to replace with the store sample originally tried on, I was directed to their Australian customer service team. Unfortunately, CSX response has been dismissive and unhelpful. Despite providing detailed evidence and emphasizing the discrepancies from my original measurements, CSX insisted that alterations (at my expense) were the only solution. This was unacceptable given the extent of the errors and the proximity to my wedding day.
In an effort to find a resolution, I requested to return the incorrect dress to the Toronto store and purchase the medium sample, which I knew fit perfectly. However, CSX refused to authorize this solution, instead suggesting I incur further expenses by shipping the dress back to Australia for assessment.
Attempts to reason with CSX were met with threats to cease communication and restrict access to the Toronto store, which added unnecessary stress during an already difficult time. This level of customer service is profoundly disappointing and does not align with the premium price and promises made by Grace Loves Lace Toronto.
Ultimately, Grace Loves Lace has failed to uphold their commitment to quality and customer satisfaction. The Toronto staff have been sympathetic but unable to assist without authorization from their overseas counterparts. This has resulted in a considerable waste of time, money, and emotional energy, leaving me without a suitable dress for my wedding day.
Prospective customers should exercise caution when dealing with Grace Loves Lace, especially considering the significant financial investment involved. The company's inability to rectify measurement errors and provide adequate customer support can lead to profound disappointment and financial loss.
Showroom photos and dress I received attached. -
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Kyra Sent on 07/05/2023
Do not go here grace loves lace has ruined my wedding!
DO NOT GO HERE GRACE LOVES LACE HAS RUINED MY WEDDING!!!!!
I bought a $2800 dress, $3600 including all the accessories to go with
it. I tried it on at their showroom and loved it! However, when I
received it, it was a COMPLETELY different dress from the original’s
style, color, quality of fabric used and size!
I feel like I tried on a beautiful version at the showroom, and then
got a knock off shipped to me! Reminds me of a Halloween costume, but
worse! They also were not helpful in resolving the situation! They
told me they would send me a new dress, then after they got my dress
back they said in order to get a new dress I would have to pay an
extra $500 dollars!
This company has no compassion! Weddings are so expensive.. and they
ruined my wedding dress and don't see, care, or even acknowledge the
dress is ruined.
Thank God for pictures! You will see for yourself! Please do not go
here! I'm so devastated and on top of that, I get married in 3 months
and have the added stress of trying to find another wedding dress.
Let me be clear… The $2800 dress I received was made from a cheaper
fabric, it was off-white in color, the style was changed, and it
didn’t even fit correctly. Just look at the photo and decide for
yourself. -
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