Gordon's Fine Wines Reviews
Reviews
4.4 out of 5 rating
4.4 out of 5 rating
13 Reviews
88% recommend it
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![Kathryn]()
Kathryn Sent on 06/16/2018Leslie at Gordon’s was very pleasant and patient as I figured out my menu for my wedding, and helpful when it happened somewhat last minute that a family member would be assisting in the selection and taking care of the bill. I had a very good experience with Gordon’s! -
User2670663 Sent on 07/02/2016Gordon's was such a great value. They have a huge selection of beer, wine, and liquor and you can pick anything you want to set up the bar exactly how you want. The tasting events are really helpful to go to - we picked all of our wine based on what we tried there.
They will buy back any unopened alcohol after the wedding so you don't have to worry at all about guessing the right amount to buy of anything. -
![Brian]()
Brian F. Sent on 08/04/2021Very Professional, Despite Mixup
Although we had a mixup of communication on what we requested for our event, the staff at Gordon's responded extremely professionally, and with upmost respect. -
![Ellen]()
Ellen Sent on 08/02/2011Leslie at Gordon's was fabulous. She broke down the cost of all of the different elements that we wanted so that we knew how we could keep our order within budget. The final invoice even came in under budget! Our guests were very happy with our selections, several of which Leslie recommended when I wasn't sure which brand of wine we wanted.
It also couldn't have been easier! They arranged all of the drop off and pick up with the location's event coordinator. It was a little hard to get in touch with them initially because they were so busy, but once we initially spoke, they were really good about getting back to us. We scheduled a time to discuss the final order and Leslie called me directly at that time, which was a good thing because it had completely slipped my mind!
All in all, an excellent experience. I highly recommend working with Gordon's or another consignment store. It's wonderful not to have to worry about ordering too much or too little. They take whatever is unopened back with them, and you don't get charged for what you don't use. They even calculated in the bottles that got returned and subtracted the amount from our bill, which I thought was a very honest and considerate detail. -
![Connor]()
Connor K. Sent on 11/22/2022Good selection, miserable plan execution
We worked with Suzanne at Gordan's for our August 2022 wedding. Gordon's came recommended to us by our venue and we were impressed by the good review so opted to work with them over our catering team to provide alcohol for our wedding. We wish we had gone with our catering team. While we had positive interactions in person with the staff at Gordon's, we cannot recommend Gordon's due to Suzanne.
Working with Suzanne was like pulling teeth. Suzanne had just taken over for events when we got in touch with Gordon's seven months before our wedding. We got on a phone call with her and explained our vision for the bar program at our wedding. We needed wine, liquor for signature cocktails and a few other cocktails, and beer in kegs for our mobile bar. On our initial call, she had trouble giving recommendations, we said the beer was important to us and she said she didn't really know the beer program, nor did she know what was needed for our signature cocktails. For someone who works for a liquor supplier she seems to not be very educated in the field and at planning liquor for events beyond a very basic bar menu. We left the call feeling concerned and followed up with her via email. The email interactions were very frustrating, she seemed to not understand what we were asking and was of no help, only making things more confusing to plan.
She sent us an initial proposal of what we should order through Gordon's for the wedding and to be honest, the proposal was a joke. It omitted many items we specifically asked for and more importantly the quoted quantity was way off! We would have run out of liquor, beer, and wine within two hours if we had gone with her suggestions. She insisted that the proposal was exactly what we needed.
Thankfully we had the sense to question her proposal and talk to friends in the events industry and our coordinator and they agreed that her proposal would leave us running out of alcohol early into the wedding reception. We sent her a list of everything we needed to order and the quantity we wanted. She fought us for months on it with my now husband going back in forth with her on emails and over the phone. She told us we were ordering to much, she marked items as no buy back even though they were stocked in store (we think mostly because she was upset at us for questioning her) and would send back order lists with items still missing even though we sent her an email with everything we wanted on it including quantities! We accepted that there would be no buy back on many items, we said we wanted the amount we wanted even if she didn't agree, and she still fought us on everything. It was painful up until the wedding day. Our coordinator at the venue even mentioned that other couples were also struggling to work with Suzanne and had complained to the venue coordinator about her.
Then on our wedding day things we ordered were missing and things we never ordered, or even made sense as a substitute, were delivered. Our wedding coordinator noticed many of the missing items and had to get Gordon's to double check the truck for the right things. A bunch of random beers (corona's, craft beer cans, etc) were sent and caused the kegs that were purchased to not get used as much. We ended up running out of tequila (an item Suzanne told us we ordered way to much of) which wasn't the end of the world, we were just glad we didn't go with Suzanne's original quantity suggestion! Most upsetting, was a big mistake that was made at the store where bottles of high proof whiskey were sent for our signature cocktails and caused the signature cocktail to be way too strong and guests to be overserved.
A couple of weeks after the wedding, we went in store to pick up the extra
alcohol that fell under the no buy back policy. We talked with several members
of the staff about our negative experience with Suzanne and they were courteous and understanding, even making remarks about Suzanne not being great at her job. We have nothing but positive things to say about the associates we met with in the Waltham location. They helped us track down our leftover alcohol that they were unable to locate for over 30 minutes as Suzanne had not communicated to them where it was. We also worked with the billing department and were able to get partially refunds on some items and the high proof that we never ordered. While our wedding was amazing, it was super disappointing how painful the process of ordering alcohol through Suzanne at Gordon's was. She was unprofessional and terrible at managing our event or even just following a list of items to order and deliver. The bar program was really important to both of us, and it was disappointing to see so many things go wrong. Due to all of this we cannot recommend working with Gordon's, specifically Suzanne, for your wedding.
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