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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Still begging him to send the final product. next minth will be one year of my wedding!
Only marking one star because Zero is not possible. Horrible experience, apparently he forgot to ask me what time the wedding was and our problems started there. Somehow he managed to arrive right at the beginning... I should have known when my DJ told me he wanted to use his sound system and that he should have his own that ai should expect problems... It's been 8 months since our wedding and he hasn't sent our whole product. After many attempts over the months, he sent a ceremony video that doesn't look that great, a horrible recording of part of our party, people's faces can barely be seen, partial bodies, no editing. Also sent a steady recording of a bull riding we had in the garage, no editing. No video of our entrance as husband and wife, no first dance and family dances, keeps promising to send them month after month responding to my numerous messages every once in a while. Many excuses have been used, health, family and work issues and we still don't have what we paid for in advance and full. We've given this person so many chances and have been so patient but enough is enough. I have been advised to sue him in small claims court, report him to BBB and post as many reviews as possible warning other couples. Extremely upsetting.
*UPDATE: many more messages and unfulfilled promises later, i will be celebrating my wedding anniversary next month without a decent video, job not completed as detailed above! no party, no family dances, moments with my kids, no entrance, just a steady blurry recording of the wedding where you can hear words behind wind. i paid in full for a video i could have gotten with a phone and tripod!
Only marking one star because Zero is not possible. Horrible experience, apparently he forgot to ask me what time the wedding was and our problems started there. Somehow he managed to arrive right at the beginning... I should have known when my DJ told me he wanted to use his sound system and that he should have his own that ai should expect problems... It's been 8 months since our wedding and he hasn't sent our whole product. After many attempts over the months, he sent a ceremony video that doesn't look that great, a horrible recording of part of our party, people's faces can barely be seen, partial bodies, no editing. Also sent a steady recording of a bull riding we had in the garage, no editing. No video of our entrance as husband and wife, no first dance and family dances, keeps promising to send them month after month responding to my numerous messages every once in a while. Many excuses have been used, health, family and work issues and we still don't have what we paid for in advance and full. We've given this person so many chances and have been so patient but enough is enough. I have been advised to sue him in small claims court, report him to BBB and post as many reviews as possible warning other couples. Extremely upsetting.
*UPDATE: many more messages and unfulfilled promises later, i will be celebrating my wedding anniversary next month without a decent video, job not completed as detailed above! no party, no family dances, moments with my kids, no entrance, just a steady blurry recording of the wedding where you can hear words behind wind. i paid in full for a video i could have gotten with a phone and tripod!
