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Weddings

GemsNY Reviews

GemsNY

GemsNY

New York, NY
4.7 out of 5 rating, 12 Reviews
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Reviews

4.7 out of 5 rating
12 Reviews
  • Quality of service
    4.7 out of 5 rating
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    4.7 out of 5 rating
  • Professionalism
    4.7 out of 5 rating
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    4.7 out of 5 rating
91% Recommended by couples

Awards

12
  • H
    Hi C Sent on 05/16/2022
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    Superior than most

    Dazzled and days later, the cushion morganite kept the lady in Awe. Im so Satisfied with this purchase ill return for future buys. Everyone was highly pleased and the ring is definitely an eye catcher. I'm still amazed by the quality when it's worn out In all light.
  • B
    Bradford S. Sent on 07/13/2021
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    Beauty, Quality and Value

    Our wedding rings and her engagement ring from Gemsny are truely exceptional! The blue heart shaped sapphire in her engagement ring was one of dozens to chose from in all price and quality ranges. My custom made wedding band came to me just as I had invisioned.
    I can tell from my purchase and experience that Selection, Value, and Customer Service is a top priority with Gemsny.
    Put your concerns about buying gem stones on line to rest. I will never go to a brick and mortar jewelery store again.
    Brad, Lake Stevens, WA
  • A
    Alexander Sent on 06/29/2018
    5 out of 5 rating
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    I had a wonderful experience with GemsNY in obtaining a sapphire for my engagement ring. I had already found a designer for the setting, but needed to find the perfect stone. GemsNY attracted me because of its location in New York City and the ease of use of its website. I had a very specific color and shape in mind for the sapphire, and the GemsNY website allowed me to browse through all of its inventory and filter it to the stones to choose from. Once I settled on a bunch of potential stones, I made an appointment to view them in person. I worked with Ernie, who was not only very knowledgeable about gemstones but also very accommodating and personable. I actually went through two appointments and rounds of viewing stones before finally settling on the perfect stone that matched what I was looking for. Ernie was very patient throughout the process and painstakingly prepared each stone I requested for me to view and inspect in person. Being able to see and compare the stones in person was crucial to choosing the right one, and Ernie made that possible. He made me feel confident and put me at ease about my final choice. The whole process from browsing the website to scheduling the appointment, viewing the stones, and making the final purchase felt very smooth and was handled professionally. I would not hesitate to return to GemsNY again for any future jewelry purchases and would highly recommend them to my friends and family.
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  • C
    Christopher Sent on 05/18/2018
    5 out of 5 rating
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    If you are looking for a stone for that special someone this is the place. Stones are exactly the quality as is specified and within a spectrum of price ranges. As I have told many people: never look for a ring! Look for a Stone, then a ring as so often dealers will hide costs in overall packages. This organization DOES NOT. What you see is what you get, and what they say "is", IS. All stones come with appraisals and certificates. You have the option to purchase a ring setting alone with the stone though this is not a hard sell so much as the offer to have a complete gift should you wish. My last purchase was for my 30th wedding anniversary- I could not have chosen a better group of professionals to fill this tall order for this big occasion. Note: the date below is my anniversary not my wedding date
  • M
    Matt Sent on 12/31/2017
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    Our experience shopping for a blue sapphire engagement ring at GemsNY was excellent. My fiancé and I are thrilled with the finished product and the service we got from Ernie, which included shipping. We enjoyed meeting with him personally in his Midtown office, where we got to pick out our perfect sapphire and he explained everything about the services GemsNY offered. He was very friendly and professional, and not at all pushy; we truly enjoyed working with him. We highly recommend and will be back when it's time to shop for wedding bands.
  • R
    Robert Sent on 04/24/2018
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    The lowest prices and best quality anywhere! I’ve been purchasing gems and settings from them for many years. Always a very pleasant and professional attitude. Never a problem!
  • K
    Karina Sent on 12/05/2017
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    Vishal helped us pick out the gem (emerald) and worked with us to create a perfect setting to show off the stone, but also be comfortable for me. He was super professional and helpful and made the entire process enjoyable. My ring is amazing and I still get goosebumps when I look at it! I have since recommended GemsNY to other couples and will continue to do so. You will get a great quality product at fantastic prices with wonderful customer service.
  • R
    Robert Sent on 01/15/2017
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    I was nervous about buying gems online. But GemsNY has helped reduce that. I now have at least one company I can count on to work with me as a local shop would. I highly recommend GemsNY.
  • User2675663 Sent on 07/06/2016
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    I was referred to GemsNY through word of mouth that they are wholesalers who deal to consumers at the same prices. They have an online site, but being in NYC I set up an appointment to visit their offices. Walking that one block on 47th through the diamond district, it felt like everyone on the street was trying to pull me into their store - but I pushed on and was happy to find that they are located on the 6th floor of a calm and serene building where they took me into their offices and it felt like another world. They were consummately professional and really open about explaining the qualities that drive pricing. And they were never pushy, even recommending that I look around a bit to get a better sense of designs - which I did, and then I understood, they were such a better deal that I never considered dealing with anyone else. And afterward it became apparent that while other people have salesman, these guys are in the business and truly knowledgeable about sapphires and gems in general - I know they sell more than that, rubies and emeralds and some others I think. Anyhow, the ring is gorgeous, but the customer experience was dynamite because they were able to make some customization to one of their designs that made it truly unique. I also got our wedding bands here and I'll be back for some anniversaries for sure!
  • L
    Lloyd Sent on 01/16/2017
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    You will get customer service above and beyond what you would normally expect. Plus a high as quality product. Can't ask for more.
  • J
    John S. Sent on 12/16/2019
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    This is the place to purchase a gemstone!

    I purchased two gems online all the way from Australia. The high-tech imaging, faithful colour representation, factually accurate descriptions and certificates allowed me to make a careful and relaxed choice. Vishal, with whom I dealt, was communicative, knowledgeable, efficient and very helpful. GemsNY receives my highest recommendation!
  • J
    Jennifer B. Sent on 04/02/2023
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    Horrible workmanship

    Purchased an emerald in 2022 from GemsNY in 2022 and had a platinum setting made. After only 2 months of wear the baguette diamond fell out of one side. And of course was not covered under their warranty as they say they only cover the setting. Spent several hundred dollars sending it back, and had to pay to replace the diamond as I did not want to make an insurance claim so soon. It is now April and the other diamond is loose and about to fall out of setting. Luckily she noticed before it fell out. Do not waste your money with this company. Their customer service is great when you are purchasing but horrendous thereafter. Beautiful ring but horrible quality setting and no effort from this company to remedy.

    GemsNY's reply:

    We are sorry to hear about your experience. Our team has sent you a prepaid label to inspect the ring and tighten stone, which is covered under our warranty. As we strive for 100% satisfaction, I see the team has also offered to provide a full refund on the setting to keep you happy. Please note that this ring was purchased in 2021 and you contacted us a year later in 2022 about a lost diamond. We did inspect the ring and did not find any structural issue. However, we did agree to replace the stone at our cost and there was no charge for resetting the gem or the ring polish. You were very happy with the outcome at the time. We look forward to hearing from you to getting the ring repaired and back on her hand!