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Frost Bake Shop Reviews

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Reviews

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  • Jessica
    Jessica Sent on 10/25/2022
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    High Quality and Tastes Great!

    Options on flavor combinations are plenty with Frost! Banana cake with peanut butter icing (aka Memphis Cream) and Carrot Cake were the Best flavors out of the three we went with for our 3 tier. The other flavor was vanilla cake with strawberry filling and frosting in the middle, was good but the sponge of cake wasn't quite as moist as the other two flavors...but it still tasted great! I have a chocolate allergy so we didn't have the chocolate frosting that typically goes with the Memphis cream but they are willing to satisfy every customer and wedding couples' requests. Gabby was professional and communicated so well with me. Cake was beautiful and looked exactly as the picture I provided. Get the Memphis Cream because it is truly delicious and unique to their business! Their Carrot cake is superb!
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    Katherine Sent on 11/02/2021
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    Amazing Flavors

    Frost was amazing, our consult went so well and we tried so many different flavors. Our wedding cake flavors were pumpkin, snicker doodle, and caramel since we got married in the fall. All of our guest were obsessed with these flavors, and surprisingly pumpkin was one of the more popular flavors. Frost doesn't just do the brides cake though, my husband wanted cheesecakes as his grooms’ cake and they did little personal size ones for his cake(s).
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    Mandy Sent on 11/11/2020
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    Perfection in a Bite

    WOW. Literally the best cake I've ever had. My guests were RAVING. We did a 3 tier (saved the top tier for 1 year anniversary) and the bottom 2 flavors were chocolate and carrot cake and they were both edible magic. Super affordable and you will not be disappointed in the taste. We had a pretty simple brushed wave design and added fresh flowers and it looked awesome.
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  • Krista
    Krista Sent on 10/25/2020
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    Cute and Delicious!

    I heard so many compliments on the look of my cake and the various flavors of the cake tiers and mini cupcakes. We bought a bobble head set of my husband and me as hikers. We wanted some sort of outdoor theme. We had different ideas of exactly what we wanted. Laura did a wonderful job of designing something that mixed what each of us wanted. Then the bakers were able to add fondant replicas of our 2 cats and dog. I was so excited to see it. They did a fabulous job.
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    Courtney Sent on 09/17/2020
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    If you get married in/near Memphis.. MUST USE Frost

    First of all, Frost is amazing. Everything they make is delicious. So it should come as no surprise that their wedding cakes are not only beautiful, but taste just as good as they look. The staff there are so friendly and helpful. They are great to work with. They listen to what you want and make it happen. I’m not even a big strawberry fan, but their strawberry cake is to die for. Do yourself a favor a book a tasting ! You won’t regret it.
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    Brenda Sent on 03/15/2020
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    Awesome Job

    All I can say we had no cake left over!
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    Genesis Sent on 02/27/2020
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    Best Cake in Memphis!

    Frost Bake Shop is by far the best cake my fiance and I have tasted here in Memphis! (Not to diminish or demean the other great cakes that we've tasted in any way). The flavors are wonderful, and their ability to keep the cake moist is extraordinary! Would definitely use them for anniversaries and birthdays!
  • Allison
    Allison Sent on 11/05/2019
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    Cake was beautiful & delicious!

    Laura with Frost was exceptionally wonderful to work with and that was a major factor in our decision to choose Frost Bake Shop as our wedding cake vendor. She delivered excellent customer service every step of the way which really helped us as newbies feel confident.
    The cakes were delicious, though we did have an issue with the groom's cake falling apart at the back. I let Laura know about this issue and she swiftly issued me a refund and an apology and it was no big deal.
    Would highly recommend!
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    Alicia Sent on 10/25/2019
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    Their cakes are the BEST

    Frost cakes are the best tasting cakes in Memphis, hands down. They worked with us to give us the three-layer, fall flavored cake of our dreams. They ALSO completely nailed the look based off of the inspo pic we gave them! All I have right now is a phone pic, but I can post a professional one later.
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    Megan Sent on 08/19/2019
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    Delicious cake with unmatched professionalism!

    My fiancé and I visited a few other bakeries in the Memphis area before booking Frost. It was a priority for me to hire the most professional vendors in my budget to alleviate stress on my wedding day. Frost was the best cake we tasted AND by far the most organized and professional bakery we met with. I knew I wouldn't have to worry about any last minute cake disasters with them in charge. They've got a ton of great cake choices (we chose four different flavors for our cake) that were all delicious! It was hard to narrow it down and make a decision. I highly recommend them!
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    Willie Sent on 07/28/2019
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    Yummy Cake- Great Value

    Frost was extremely helpful in helping to pick a design for our wedding cake. They were patient and insightful in the design process. Our cake was a great price in comparison to other bakeries in town for the exact same design, with less assistance in the designing phase. Frost was accommodating when we had to add additional cupcakes for our wedding day. Our guests LOVED the cake. If you are in the market for any cakes, including wedding cakes, you cannot go wrong with Frost.
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    Alex Sent on 06/30/2019
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    No leftovers from this cake

    We loved our beautiful Frost cake! Frost was so great about meeting with us and looking at pictures we provided to really get an idea about what we wanted our cake to look like. They also gave us lots of yummy flavors to try. Our wedding cake was just what we wanted. The only downside was that it was so good the only piece we got was the sliver from when we cut the cake! We'll definitely be ordering another Frost cake for our first anniversary! So good!
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    Kijah Sent on 05/12/2019
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    Cake! Glorious and delicious cake!

    My cake and cupcakes were DELICIOUS!!!! EVERYONE was raving about them and asking where they came from!!!!
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    Jessica Sent on 01/12/2019
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    This cake is sooooooo good

    Okay folks... DO it..hire them.. and order the strawberry cake! We ordered our wedding cake with 3 different layers - a different flavor for each. We ordered a cake for 150+ people even though we only had 140 people at our wedding. EVERY PIECE WAS GONE WITHIN 15 MIN!!!! People were raving about this cake!!!!!
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    Carmen Sent on 06/10/2018
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    The absolute best! Very professional and my cake was amazing!
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    Jennifer Sent on 04/07/2018
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    Wow wow wow!!!!!!!!!!!!!!! The cake was amazing!!!!!!!!!!! It tasted like heaven and looked like heaven on earth.....what a masterpiece!
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    Liz Sent on 02/01/2018
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    3 cheers for Emily for being super gracious and easing an anxious brides' nerves!

    And a million cheers for Frost, for the AMAZING wedding cake! We can't wait to dig into our topper a year from now!
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    Charlotte Sent on 01/13/2018
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    Working with Frost Bake shop was a real joy. From idea to design our experience was awesome. Our cake was delicious and the guests raved about the cupcakes. I would highly recommend Frost Bake Shop to my friends and associates.
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    Erica Sent on 12/28/2016
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    I am living in Houston, Texas and planning a summer wedding in Memphis, Tennessee. Since this is basically a destination for me and most of my guests, professionalism and responsiveness is key in my planning process. I began corresponding with Frost in August 2016 after my father learned they had won and award for best wedding cake in Memphis. When you make an initial request, they send you an informative wedding cake basic guide, and then they will answer specific questions that you might have as they arise. They have been incredibly responsive via email, answering questions and providing quotes. We were finally able to travel to Memphis in December for a tasting. I didn't know exactly what to expect, but, since the tasting was three days before Christmas, I thought we might feel rushed and like we were a burden. Our experience was completely the opposite. Despite the fact that they were having a busy day in the shop, their Wedding Cake Coordinator, Sarah Duggan, met with us in a lovely tasting room with lots of models to play around with cake shapes and sizes. She leisurely spent the time with us as if we were old friends, talking and laughing and learning more about us. The room was equipped with a computer, which made it easy for us to look over contract details and explore options. It was a fabulous and fun experience, and the cake tasted great! I will write another review after the wedding to provide an update.
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    Emily Sent on 10/18/2016
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    Frost did an amazing job by following exactly what we wanted without question. We submitted to them how many tiers, design, pictures, and flavors and they did not disappoint. It was exactly what we wanted and we could not be more pleased with our wedding cake!
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    Terrika Sent on 10/09/2016
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    Frost did a wonderful job desiging my cake and it tasted great. I was able to have different flavors for no additional charge and they were easy to work with!
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    User2725712 Sent on 08/15/2016
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    My wedding cake was everything I could ask for! It was absolutely amazing! ??
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    The Sent on 07/31/2016
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    Frost did an outstanding job on our wedding cakes. They were delicious and looked beautiful. They were easy to work with and documented all communications via email so we were all on the same page. The groom's cakes were made to look like a pot and pan and most people didn't even realize they were cakes! We had strawberry, lemon, and vanilla for the wedding cake and red velvet for the groom's cake- by far the best red velvet cake in Memphis. The prices were very reasonable compared to other bakeries and they were helpful when deciding how much cake we needed. Highly recommended!
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    Grace Sent on 07/17/2016
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    If you've ever tasted a Frost cake, then you probably don't even need to read this review because you already know how amazing Frost is. I'll just share that the wedding cake is the same amazing quality as everything Frost does. They're very easy to work with, and the cake was beautiful. We also had their mini key lime pies as a groom's cake. I guess they were a hit with our guests because I didn't even get one!
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    User2521802 Sent on 01/29/2016
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    PERFECTION! The wedding cake and groom's cake were both beautiful and delicious. Highly recommend!
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    Courtney Sent on 01/06/2016
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    Not only did they make our delicious cake, they also made up cupcakes in our flavors to eat a year later (frozen cake is not always delicious after 2 cross country moves)!
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    User2486657 Sent on 12/30/2015
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    Frost is amazing! They make their cakes from scratch and they taste great. We would use them again in the future hands down
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    Hannah Sent on 12/16/2015
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    Frost Bake Shop will forever be my favorite bake shop in Memphis! They did my grooms cake and my favorite pumpkin cupcakes! They are top notch quality :)
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    Debbie Sent on 11/05/2015
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    Simply PERFECTION!!! The cake was beautiful and delicious.
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    Gail Sent on 05/15/2015
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    The cake was exactly as I wanted. Absolutely delicious.
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    Janet Sent on 04/07/2015
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    The wedding cake was beautiful and delicious. The frosting was wonderful and the cake moist. The grooms cake was a golf bag and it was a work of art. We did not have any wedding cake left everyone loved it.
    J.H.
  • Rebecca
    Rebecca Sent on 12/27/2014
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    LOVE Frost bakeshop's cupcakes! Guests were very happy with all the flavors and we had the mini cupcakes so they could try as many flavors as they wanted! We used the regular sized cupcakes as wedding favors and they were a huge hit! The grooms cake was really well made- they are very creative and great at what they do. When I went in for my cake tasting, the lady that helped us was super friendly and clearly loves her job! We were very pleased with their service and happy to have left over cupcakes to snack on after the wedding :)
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    User1977173 Sent on 12/19/2014
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    Frost was so amazing!! We are addicted to this bakery! we had cupcakes at our wedding plus a small cake to cut and it was all delicious!
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    User1972515 Sent on 12/16/2014
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    Frost created our wedding cake and it was more beautiful than I could have imagined! Even when they delivered it to our venue they told the lady there it was the most beautiful one they had done! After calling and inquiring about a wedding cake they quickly set up an appointment for us to do a tasting. Everything was great! We made a few changes via email which was quick and simple. I also sent a picture via email and it looked EXACTLY like the picture!!! They were very professional and efficient. Their cake was gorgeous and the most delicious I have ever tasted! So glad I can go to their store in east Memphis to get cupcakes whenever I want also! Highly recommend them, you will not be disappointed and I worried about paying over twice as much for them to do our cake, but I'm sooooo glad I did now!!!
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    Aly Sent on 12/04/2014
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    I love love LOVE Frost Bake Shop!! They did my wedding cake, and from the moment we walked in their bakery in Bartlett, they were warm, welcoming, and did a fantastic job of making us feel special and fitting all of our needs. They're incredibly flexible and can do just about anything you can imagine with your cake!! Not to mention, they have a TON of flavors, not just white or yellow or chocolate like a lot of other stores... They can do all styles, sizes, and shapes, and they really worked with us to figure out what we wanted (because we had no idea when we walked in there!). The cake was delivered on time and was so beautiful. I had so many people comment on how gorgeous the cake was and how amazing it tasted. And I can vouch for that - when there is NO wedding cake left at the end of the night, you know it was delicious!!! (Seriously - there wasn't any cake left. I couldn't believe it!! Usually wedding cake is cardboard-y and dried out, but there was so much moisture in it!!) They're incredibly friendly, and the father-son duo that runs the bakery is incredibly skilled at what they do!! Hands down, I would recommend this vendor all day every day.
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    Stacey Sent on 11/06/2014
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    My daughter's wedding cake and the groom's cake were divine! Beautiful on the outside, absolutely delicious on the inside!! We met for a tasting, oh so many to choose from, they drew up a quote and sketches, one more confirmation and they took care of everything without another worry! Fabulous, magnificent cakes!!! From their reputation, I thought they would be way out of our budget, but after consulting with a few others, we got the Best for a great value!
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    Mana Sent on 09/23/2014
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    Delicious cake...AND beautiful!
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    Katelyn Sent on 09/20/2014
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    The most amazing cake ever!! Its so moist and has the best taste. I showed them a picture of what I wanted and it was exactly what I expected!
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    Cameron Sent on 09/03/2014
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    Frost was so great to work with! We loved that they let us choose different flavors for the wedding cake. Also, after some Pinterest searching my husband and I found a picture of a Rice Krispies Cake that we wanted for our grooms cake. Frost completely helped turned that into a reality. We heard so many compliments on the taste and look of the cakes!
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    Vicki Sent on 08/01/2014
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    Frost bake shop was very accommodating for our daughters wedding. Their cakes are delicious.
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    Sherry Sent on 07/28/2014
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    Frost provided the cake for my daughters wedding, I didn't even know when the cake was set up. They do their job timely and very professional. Their cake is unbelievable delicious!!!! Thank you Frost... Sherry Rolison
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    Nicole Sent on 07/01/2014
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    OMG! They did an amazing job on the wedding cake as well as the groom's cake. They made my vision come to life. I told the designer to free style the grooms cake and she did excellent. The taste of the cake was so awesome. My guest were so amazed on how great the cake taste and looked!
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    Christina Sent on 01/15/2014
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    Best cakes in town! As a bride I sampled so many different peoples cakes at bridal shows and sit down cake tastings and they by far were the best. The cakes were moist and so beautifully done. Also at a great price with flexible payment options.
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    User1419239 Sent on 11/03/2013
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    We ordered mini cupcakes and they disappeared very quickly!! Should have ordered more!! They were delicious!
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    User1394341 Sent on 10/22/2013
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    Frost made our grooms cake and knocked it out of the park! Their strawberry cake is the best I have ever had. They took the time to sit down with us for over an hour to help create the perfect cake for my husband. Not only was it delicious, but it looked great!
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    Heather Sent on 10/10/2013
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    The cake was beautiful and it tasted great. They were very affordable and it was truly the cake of my dreams. You have got to check them out!!!
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    Tawanna Sent on 10/09/2013
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    This was the best cake I have ever had. They made my wedding day cake and people still rave about it.
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    Taylor Sent on 07/16/2013
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    My Wedding cake absolutely blew me away. I had given the ladies at AAS a picture of what I wanted, and somehow they made it even better. I was so so pleased, and it was SO delicious. There wasn't a bite left in the end. Book them!! If you're not sure, make sure you go try the cake. It will sell you just by flavor alone.
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    Amber Sent on 03/22/2013
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    All I heard after the wedding was, "You cake was delicious!" A heavy, rich, moist, dense cake. That's what Southerners want! There was cake to spare and we did not run out!
  • Cynthia
    Cynthia Sent on 08/31/2012
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    These are the nicest people I have ever met, who makes the BEST CAKES I HAVE EVER TASTED!!!! I am now hooked on their cakes!! And the decorating is phenomenal!!! I highly recommend them!! You haven't tasted cake until you've tried All American Sweets!!
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    User1727595 Sent on 07/23/2014
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    I loved working with Frost. Their cake is absolutely delicious. It was very easy to set up a (free) tasting with them and get them to then create any cake we wanted. The cake I came in wanting ended up being completely different than the cake on wedding day because I changed my mind throughout the wedding planning process and they were able to accommodate any changes up to wedding week. The cake looked and tasted great on wedding day.
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    Cherish Sent on 06/14/2021
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    Amazing experience

    My cake was everything that i had wished for and more.
  • Hannah
    Hannah Sent on 05/12/2019
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    Beautiful Cake

    I had the privilege of working with Frost Bake Shop for my wedding in April. I gave them a picture, and it turned out so beautifully- even better than the picture. They were so easy to work with. I never had to worry about the look of my cake, the taste, or it showing up on time. Everyone I spoke to was extremely professional and kind. The cake was absolutely beautiful and so delicious. Everyone enjoyed it! I would definitely work with them again in the future! They also rent cake stands if you need one!
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    Elizabeth Sent on 11/06/2017
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    Frost Bake shop was my number one choice after looking at other local bakeries and the reviews. Sarah D. who is in charge of wedding consultations was very welcoming and thoroughly explained every detail of the cake from design to delivery. It was a little hard to get a hold of her at times, she responds better to emails rather than phone calls. Phone calls usually go to her voicemail but it’s because she is in consultations all day. Our cake tasting consultation was amazing; I immediately felt like I had known Sarah for years. She is very helpful with giving you the best price for your guest serving number and what you want. The cake is super moist and the frosting is creamy and not overbearing. We chose a 3-tiered cake with 2 layers of strawberry and 1 layer of vanilla. We loved those two flavors the best. I love really rich chocolate cake and their chocolate cake was a little bland but that might be for people who don’t like a super “chocolatety” cake. We also got to pick a few extra cupcakes to try for free and Frost bake shop has wonderful cupcakes! On the day of the wedding, the cake had arrived in plenty of time, and the cake turned out exactly as I had expected! We also chose to not have fondant on our wedding cake and have buttercream frosting instead, and it was so delicious. The piping and detail were perfect! Everyone really enjoyed the cake and we had very little leftover.
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    Eden Sent on 10/13/2015
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    We got a large cupcake instead of a normal cake as our wedding cake and cupcakes for the guests. They were absolutely delicious and affordable.
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    Kimmie Sent on 05/27/2014
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    Frost provided both the wedding cake and the groom's cake for my wedding. The cake (all 3 flavors) were delicious. The guests raved about it, and there were plenty of leftovers. Only slight issue was some delay in communication with their wedding planner/coordinator. Would highly recommend to anyone in the Memphis area!
  • Sharika
    Sharika Sent on 09/28/2012
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    They are very affordable and they really take pride in their work. The favor of the cake is beyond wonderful.
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    Michelle Sent on 03/31/2012
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    Great experience overall. And the cake was excellent. Miss Lynne was a joy to work with. Quality of the cake was as expected, &, so far, it is one of the things that has been remembered most. Only issue: when I booked with them, I was told that I could could rent a cake plate. The week of my wedding, I was told that I couldn't. A lot of running to find a cake plate at the last minute.
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    User2158978 Sent on 06/01/2015
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    I got a few nine inch round cakes from Frost instead of one big cake and they were amazing! However, the contact for cakes was hard to get in touch with sometimes and would answer all of my questions completely. She was flexible on offering a tasting and shared different ideas with me.
  • Brooke
    Brooke Sent on 12/15/2018
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    Delicious cake

    The cake was beautiful and tasted great
  • K
    Kyra Sent on 02/16/2018
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    I used to work for Frost and so when it came time to order my wedding cake, there was no question! Frost has the tastiest, most beautiful cakes in the city! Having been a cake decorator, my expectations were very high and I knew EXACTLY what I wanted, and I'll be honest, it was not a simple design by ANY stretch of the imagination - any other team of decorators in Memphis would have surely left me disappointed! But they took my design and made it even better than I imagined!! I was so happy with the result and people were absolutely raving!! We had white cake with raspberry filling for the top and the bottom tiers and frost's signature strawberry cake for the middle tier and I had people coming up to me at the wedding asking where they could get more of that amazing cake!!
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    Quintrece Sent on 03/10/2016
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    This is a great bakery for any of your bake goods!!!! Cake flavors are delicious and the service is great. Please try them!
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    User1621713 Sent on 05/16/2014
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    We hate to give anything other than a 5 for this review, because the flavor and the quality of cake is unparalleled by any other company in Memphis. This was one of the first naked cakes they have ever done, and it was, as we have come to expect from Frost, delicious and moist, though it did need some flowers for decoration.

    However, we encountered some serious issues with the groom's cake we received. We had consulted with the head cake designer from Frost several months before, and had discussed our expectations of how the cake would appear. We had come to believe, based on their online cake images, that they would blow us away. However, on the wedding day, the cake was delivered tragically short of what we had discussed. The cake was the wrong color, had used entirely fondant (despite emphatic requests otherwise for buttercream), and the decorations looked as though they had been forgotten until one hour before delivery. That said, we called the company immediately after delivery, and they promptly apologized, brought two replacement cakes to the venue, and drew new designs to compensate. They also refunded the cost of the groom's cake. Their professionalism could not have been more timely and appreciated, and their response was heartfelt. We will still recommend their services to friends based on the quality and taste, but perhaps their attention to select and promised designs needs some improvement.
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    User1961523 Sent on 12/09/2014
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    The cake was delicious and beautiful. They did Mrs up the flavor of one of my layers. When we called to let them know, they were so great about it and apologized and have us a refund for that layer.
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    Veronica Sent on 12/09/2017
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    To preface this review, my budget for wedding cake was ridiculously small. To counter a small cake budget, I did not want a traditional tiered wedding cake, but instead 3 separate cakes with coordinating decorations. Frost was the only company I could find that was willing to offer affordable pricing for this option, as they didn’t have to go through the trouble of creating tiered cakes. The end result was beautiful – exactly what I envisioned.

    Throughout the process, the company was hard to contact, they were essentially no help in providing inspiration for design, and, at the end of decision-making, we were not given a contract which detailed what we paid for.

    An overall disappointing experience with a good final result.
  • S
    Sherri Sent on 06/23/2014
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    The cake was delicious! Got compliments on it throughout the reception and have heard more since we got home from our honeymoon. It was beautiful.

    The only thing I didn't really like was that we chose a design they had on display in the store and it did not include the decorations.

    My assumption was that the price of the cake included the decorations. We were told after the fact that we would have to purchase the ribbon and the brooches to decorate the cake. A little weird to have to go out and buy that when we paid so much for the cake. I would have liked to be told that what I was choosing in the store, and the price quoted *did not include the ribbon and brooches*. Even small print would have been nice.

    Running around town and looking for ribbon and brooches was a royal pain. The lady I spoke with said they do that 'to make sure the ribbon matches the dress' ??? Really? I chose the cake based on the ribbon and brooches in the store. My dress wasn't supposed to match any cake. I wanted a cream colored icing with purple ribbon and brooches on it. Aside from not wanting Blue ... and needing the ribbon to be Purple... the cake was pretty much a copy of the design in the store.

    I ended up having to buy the brooches online as I went to 7 different stores and couldn't find anything. When I see something in a store on display...I sort of expect the 'decorations' to be included in the price of the cake.

    But all in all the cake was gorgeous and it tasted great as well.
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    User2685406 Sent on 06/13/2016
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    Alisa Tabb was not very friendly when I went for my cake tasting. At first I thought she was just having a bad day, since my fiancé said he heard her arguing on the phone when he first arrived, but a co-worker told me she had the same experience. This is what ultimately made me do a tasting at GIGI's and purchase my wedding cake there. I know these people come in contact with thousands of brides but each one should be treated with attention, respect and patience. I just did not get that vibe when I went for my tasting. Also, told them set up for 4 people and when we arrived cake was put out for two people. When my Mom and I was deciding on a cake design during our appointment, she made us feel rushed and kept telling us we could send an email and didn't have to decide right then. Not a good experience for my first cake tasting I attended during my process.
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