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First Class Limousine Reviews

First Class Limousine

First Class Limousine

Solon, OH
3.5 out of 5 rating, 31 Reviews
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Reviews

3.5 out of 5 rating
3.5 out of 5 rating
31 Reviews
69% recommend it
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  • M
    Megan Sent on 10/04/2017
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    First Class Limos INC. did a great job for our wedding on September 30th, 2017! They were very accommodating and the driver was very responsive and dressed nicely. The limo is at your disposal all day and they can change your travel plans the day of which was perfect! The limo bus was new and was very clean and fit everyone perfectly.
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    Mary Sent on 01/20/2016
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    Alexa was EXTREMELY helpful and responsive by phone and email. She answered all of our questions and offered a variety of pricing options for us based on each vehicle we were interested in. We booked within a week because we were so impressed! Cannot wait to use them on our wedding day in 2017

    First Class Limousine's reply:

    Thank you, Mary! We are excited to work with you and give you a "First Class" experience on your special day!
  • Stephanie
    Stephanie Sent on 07/28/2015
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    First Class Limos was excellent! They called the day before and offered us an upgrade for free. The driver, Ted, was on time and extremely professional! He was very, very helpful and kind! I would recommend him to anyone!

    First Class Limousine's reply:

    Hi, Stephanie! We're so glad to hear that we could be a part of the wonderful time you had on your special day! Ted is one of our best drivers, so we're happy to hear it! Anytime you need transportation for anything in the future please give us a call! We do give return customer discounts, and you're more than welcome to request Ted! On behalf of First Class Limos, we're so happy to hear your day went great! Thank you for your feedback and congratulations on your wedding!
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  • A
    Alessa Sent on 09/23/2014
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    We recently got married on a Friday and took pictures before the ceremony. We only needed the limo to drive us around for 2 and a half hours, but had to pay for 4. I asked the driver if he would pick some of our guests up and he was more than willing! He was a very nice man and went above and beyond to make sure we had a great time and we arrived on time.

    First Class Limousine's reply:

    Hi, Alessa! We're so glad you had such a great experience with us! Please give us a call anytime in the future for a return customer discount, We'd be honored to have you back! Congratulations on 312 days married!
  • User1759282 Sent on 08/11/2014
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    The limo driver was so nice and helpful. He helped with my dress and made sure the ladies were all settled. It rained unexpectedly so our plans for pictures changed but the driver was very accommodating.

    First Class Limousine's reply:

    Hi there! We're so glad we could make your day enjoyable despite the rain! Our drivers love to hear their great reviews! Please give us a call anytime in the future for a return customer discount, we'd love to have you back! Thank you for your feedback and congratulations on your wedding!
  • User1695612 Sent on 07/04/2014
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    Cheap. Ask for Darrell. Was a great driver!
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    Bobby Sent on 05/14/2012
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    Me and my bride just rented a limo bus from First Class Limos for our wedding which was on 5/5/12. We went and personally looked at all of their limousines and buses in person at their facility. They were all very impressive. They have several hummer limos and limo buses that would fit us. We ended up going with a limo bus that had 4 plasma tvs and the interior changed colors on the inside for our wedding party. We asked why there were a few bad revews on wedding wire about them. They explained to us that they have had over 13,500 customers and that occassionally there would be problems just like with any other business but they have done thousands of weddings and have won the fox 8 hotlist award 3 years in a row which is voted for by the people. They also mentioned that when people have bad service the first thing they do is go and write a bad review. They mentioned if they were a bad company they wouldn't have had 13,500 customers and win so many awards and have such impressive vehicles. I thought about this and agreed.

    We booked with them. Sure enough our wedding day came and our drive arrived a few minutes early and even rolled out the red carpet for us. The driver was very professional and everything went off without a problem. I would highly recommend First Class Limos after seeing them in person and having wedding service that was completely wonderful! :)

    First Class Limousine's reply:

    Hi, Bobby! Yes, all of the above is very true. We do feel privileged to be a fox 8 hotlist winner so many years, and to have such a wide customer base. So glad you had such a great experience! Feel free to contact us anytime for a return customer discount, we'd love to have you back! Congratulations on your wedding!
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    Lisa Sent on 07/15/2011
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    I used them for my wedding this past month, they did a wonderful job everything went very smoothly, I was very pleased with both the quality of the vehicle and the driver. I recommend First Class Limos and their service to any bride!

    First Class Limousine's reply:

    I'm so glad to hear everything went so smoothly for you! Thank you for the recommendation!
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    Jenna Sent on 04/21/2011
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    I used first class limos for my wedding and they were wonderful , i provided the driver a list of my addresses and we got to enjoy the limo with out having to worry about directing the driver the whole day and we had enough room that our photographer got to ride with us and take some amazing pictures of us in the limobus! Thank you first class limos for an amazing day.

    First Class Limousine's reply:

    We're so glad everything went so great on your wedding day! Please contact us if we can ever help you in the future! Congratulations on your wedding!
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    Susan Sent on 03/16/2011
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    We recently used First Class Limos for our wedding on 3/5. The limo as beautiful and was everything we had hoped for. We're glad we chose them and we will recommend them.

    First Class Limousine's reply:

    We're so glad everything went so wonderful on your special day! Thank you for the recommendation! Please contact us in the future- we do give return customer discounts! Congratulations on your wedding!
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    Jamie Sent on 03/11/2011
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    We used First Class Limos for our wedding. We used one of their new 28 passenger limo buses. The bus was very nice it had plasma TVs on the interior and the driver was very nice and dressed in a suit and tie. The driver arrived about 10 minutes early and rolled out the red carpet (literally) for us when we got out of the church. I had seen they won the Fox 8 Hot list award for best limo company in Cleveland / Akron area and thats why we chose them. It was well worth it.

    First Class Limousine's reply:

    Hi, Jamie! We're so glad to hear everything went so great on your wedding day!
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    Martha Sent on 04/13/2011
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    The limo was exactly as asked for - and for a decent price. The driver was fantastic - he actually went into Great Lakes brewery and bought us beer while we were getting pictures taken so that we could drink on the way to the reception. Best driver ever! Highly recommend this company!

    First Class Limousine's reply:

    We're so glad to hear you had such a great experience with us! Drivers love to see their great reviews, we're so glad to hear he was so good to your party, we strive for nothing less than great! Please contact us anytime in the future, we do offer return customer discounts! Thank you for such wonderful feedback and congratulations on your wedding!
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    Candy Sent on 12/27/2009
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    This company went over and above for us on our wedding day. First Class Limos embodied everything you'd expect them to. Their limo was amazing and we had great service from our driver. I would recommend them to anyone.

    First Class Limousine's reply:

    We're so glad to hear that your special day went just as expected, and that we helped in that! Thank you for your wonderful feedback!
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    Sarah Sent on 09/21/2008
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    Our driver was very professional and experienced. He was able to pull into driveways that were almost impossible. He made sure everyone was on time and comfortable. We tipped him extra because even though tip was included with the price we paid, they tip the guys very minimal. so we gave him an extra $50.

    First Class Limousine's reply:

    We're so glad to hear that your driver went so above and beyond on your special day! Please feel free to contact us in the future, we do offer return customer discounts and we'd be honored to have you back! Thank you for your feedback and congratulations on your wedding!
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    Rocco Sent on 03/14/2017
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    They are truly first class! Prices are not best, but worth the reliability.
  • Marie
    Marie Sent on 06/09/2011
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    We were a little skeptical about choosing First Class Limos after reading reviews on here, but we were very happy with them! I had a couple issues with the company itself (I faxed my addresses over to them and they said they didn't get them. Then harassed me with phone calls "Your event is in a week and we don't have your addresses!") But once the limo showed up (early!) and I met the driver I was fine. Our driver was wonderful! He was very accommodating and extremely nice and helpful. We were extremely happy that we picked First Class Limos! We went with the Black Stretch Hummer and it was gorgeous! And huge! I recommend it!

    First Class Limousine's reply:

    Hi, Marie! We're so glad everything went so smoothly for you! We apologize for the miscommunication on our end at first, we will take that into consideration and work on fixing our process, but we couldn't be happier that it turned out so great! Please come to us in the future- we do offer return customer discounts and would love to have you back! Thank you for your feedback and congratulations on your wedding!
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    Will Sent on 05/27/2010
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    If you want on time limo service and affordable rates then First Class Limos is the only option.Not only do they have the nicest fleet of limousines but their drivers are amazingly attentive and will always be on time.I am very pleased with my wedding day transportation and so was my whole family.

    First Class Limousine's reply:

    Will, we thank you so much for your feedback! Please come see us again in the future, we would be glad to help you out on your next event! Congratulations on your wedding!
  • Kathleen
    Kathleen Sent on 10/25/2011
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    We rented a big bus for 28 people and it was nice, but we had to keep messing with the lights and video. The bus it seemed so huge when we saw it w/ just the 2 of us in it but then we got everyone in it we were squished!!! Wish we would have gotten the bigger one, hard to picture so many people in one space. Otherwise a great limo company.

    First Class Limousine's reply:

    Hi, Kathleen! We're glad everything ended up going well on your wedding day! We apologize if any lights or video were hard to work, the buttons on those can sometimes get confusing! We have added new interior to most of our vehicles, so hopefully that won't be a problem anymore! Please come to us with any future transportation needs- we would be more than happy to give you a return customer discount and make sure to leave you with nothing less than a true "First Class" experience! Thank you for your feedback and congratulations on your wedding!
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    Anna Sent on 07/18/2016
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    We got a car for just me and my husband to take us from wedding photos to the reception. It was so nice to have this time together, just us, on our special day! The driver was very professional and the car was very nice (and very clean). They even had water for us in the back. Alexa, who booked us was very professional and so helpful. She even let us change the time of pickup/drop off when our wedding day schedule changed a few days before the wedding! Would highly recommend.
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    Lisa Sent on 08/04/2010
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    They had a beautiful limo. But I should have known better choosing a company that wasn't from my area, but I'm sure they are much better when they are in their usual area. My problems were that you had to call to ask a question, they hated emails, and the people who answered were usually not very happy to talk to you. I had to stop getting ready 3 times to answer my phone because the driver kept getting lost. The driver was nice and friendly, but he also got lost on the way to the reception which made a 20 minute trip an hour.

    First Class Limousine's reply:

    Hi there! We're so sorry to hear about any unmet expectations you had during your experience with us! We have since then switched management, and are very e-mail friendly, and have also since then updated our GPS systems! We can assure you these problems have been fixed, and we would be honored to have you back in the future! We appreciate the great feedback and feel free to call (or e-mail at firstclasslimos2@gmail.com) anytime we can help you out so that we can leave you with a true "First Class" experience! Congratulations on your wedding!
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    Amber Sent on 09/02/2012
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    The bad: the limo arrived late, the limo was beat up (rust on exterior, rips on seat cushions, etc.), the driver had no familiarity with the Columbus area, the limo was a sauna despite having the air on full blast, and driver ignored specific directions given in advance to avoid construction (end result - 20 minutes late to wedding). The good: the driver was extremely nice and dressed well. I don't blame the driver because he was from Cleveland and wasn't familiar with the area, and he was really understanding about ten people sitting in the back yelling out directions the entire time. In hindsight, we should have gone with a local Columbus limo company who was familiar with the area and where we could have inspected the limo in person prior to the event.

    First Class Limousine's reply:

    Hi there! We're so glad you had a good wedding day, but we do apologize for any unmet expectations that we may have contributed to! Since your wedding day, we have gotten new management and updated our vehicles along with our GPS systems! Please contact us if we can help you with anything in the future, we would love to fix this and make sure we leave you with a true "First Class" impression of us and complete satisfaction, and we do give return customer discounts! Thank you for your feedback and congratulations on your wedding!
  • K
    Kelsey Sent on 05/14/2012
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    Good service, nice driver, on time.

    First Class Limousine's reply:

    Hi, Kelsey! Thank you for your feedback! I noticed you left us with a very nice review, but some scores were slightly lower than we like to see! Since your wedding day, we have all new management and have updated our vehicles, so please let us know if there's anything we can do for you in the future! Congratulations on your wedding!
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    Heidi Sent on 05/31/2011
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    Would not recommend First Class Limo. Driver was rude and incompetent. He didn't say hello when he picked up the girls on the wedding day. Limo was hot when we got into it so we were all sweating before even arriving at the church. Driver had no sense of direction. He needed assistance throughout the whole process. When the bride and groom got into the limo after the ceremony we had to tell him to drive around the block and he proceeded to ask us where he should go. His one tire was very low with air and he had to leave us while we were taking pictures to get it filled with air. He didn't even know it was low- our photographer had to tell him! The limo looked very old and worn inside and out! Would definitely not recommend!

    First Class Limousine's reply:

    Hi, Heidi! Thank you for your feedback! We apologize greatly for any unmet expectations on your special day. Since your wedding day, we have gotten all new management and have updated our vehicles, and we assure that our drivers are never anything less than great! Please come to us for any future transportation needs and hopefully we can make sure First Class leaves you with a great impression and nothing short of complete satisfaction! Congratulations on your wedding day!
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    Martin Sent on 01/23/2014
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    **PLEASE READ**First off Don't be fooled by the name, or the bragging of 15000 customer served. Limo company of the year is beyond me. Go see the cars for yourself before reserving, they are not first class! I ordered two vehicles, one to pick up the girls, which did show up on time. But the driver wouldn't even help them load their bags into the car. He stood there while they slipped around on the ice in heels with their heavy bags. not a good start. The car that picked us guys up was also on time, but who lets a car go out not cleaned from last people? I have to say the only redeeming fact is that our driver was fantastic, he really was. He did everything in his power to fix the experience. Its a shame he doesn't work for a higher class company. They would have a killer team. Our limo wasn't cleaned out from the last party, dirty solo cups, left over food and clothes from the last group. Yes we made it on time, but for being the highest price quote I had It was not a first class limo by any stretch. Here is where they could've Fixed it, but the fact is that they simply don't care. I called and made him aware of our issues very politely and he said he'd try and get to the bottom of it. No apologies no " how can we make it right"? no refund offered. Just simply a well we have your money now so too bad attitude. Again though I do want to stress that our driver was great but the other one was not, so i rated 2.5 on driver related categories.

    First Class Limousine's reply:

    Hi, Martin! We apologize for any expectations not met on your wedding day! We assure you that today, our drivers are nothing less than great, and our vehicles always leave the garage spotless. Since your wedding day, we have updated management and our vehicles! We hope you will let us show you a true "First Class" experience in the future, and would be truly happy to give you a return customer discount! Thank you for your feedback, and congratulations on your wedding!
  • User1342409 Sent on 09/23/2013
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    Wish I had checked reviews befor e using this company. Limo bus broke down before reaching us. So short story, limo was two hours late, and not what we what we ordered. To make matters worse, company insists on charging full price. HORRIBLE

    First Class Limousine's reply:

    Hi there! We truly apologize for any expectations not met on our part! Unlike a lot of companies, we now have maintenance in our garage daily; so although once in a great while issues do arise, we are able to stop most of them from happening. Since your wedding day, we have updated our vehicles, and would be honored to have you back and show you a true "First Class" experience! Congratulations on your wedding day!
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