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Quality of service
1.5 out of 5 rating
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Average response time
3.0 out of 5 rating
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Professionalism
3.0 out of 5 rating
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Value
3.0 out of 5 rating
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Flexibility
3.0 out of 5 rating
I had my wedding (cermony and reception) at the Falmouth Country Club this Summer. It is a beautiful vendor for a wedding and has lots of potential but the coordinator was unprepared and a bit disorganized which caused mistakes and delays to our wedding. When we met with the coordinator, they seemed on top of things and we felt really good about having our wedding at the Country Club. However, e-mails and follow up responses were not accurate with what we asked for in person and caused a lot of stress with the planning. We were given a diagram to fill out how exactly we wanted things set up for our wedding and were reassured that the staff would set things up that way. The day of our wedding, when we got to the club, lots of frustration and stress set in as we ran around trying to fix everything that was not put out or put out wrong. We asked for games to be set up and none were out. When we approached the coordinator and asked to have them put out, we were told they would get them out, but they never were set up the whole evening. There was a schedule to be followed, but it wasn't because dinner took so long to be served that some guests food was cold and it was getting so late that some were leaving right after they ate. This was very sad because they missed the dancing and cake cutting. The cake was cut into huge pieces which most guests did not finish, which wasted a lot of it. I bought a cake topper and the staff only gave me half of it back at the end of the night. When I asked where the rest was, they never found it. I really loved the location and had a wonderful wedding, but there was a lot of added on stress and frustration that I felt was caused by the staff.
I had my wedding (cermony and reception) at the Falmouth Country Club this Summer. It is a beautiful vendor for a wedding and has lots of potential but the coordinator was unprepared and a bit disorganized which caused mistakes and delays to our wedding. When we met with the coordinator, they seemed on top of things and we felt really good about having our wedding at the Country Club. However, e-mails and follow up responses were not accurate with what we asked for in person and caused a lot of stress with the planning. We were given a diagram to fill out how exactly we wanted things set up for our wedding and were reassured that the staff would set things up that way. The day of our wedding, when we got to the club, lots of frustration and stress set in as we ran around trying to fix everything that was not put out or put out wrong. We asked for games to be set up and none were out. When we approached the coordinator and asked to have them put out, we were told they would get them out, but they never were set up the whole evening. There was a schedule to be followed, but it wasn't because dinner took so long to be served that some guests food was cold and it was getting so late that some were leaving right after they ate. This was very sad because they missed the dancing and cake cutting. The cake was cut into huge pieces which most guests did not finish, which wasted a lot of it. I bought a cake topper and the staff only gave me half of it back at the end of the night. When I asked where the rest was, they never found it. I really loved the location and had a wonderful wedding, but there was a lot of added on stress and frustration that I felt was caused by the staff.
User922867 Sent on 09/05/2012Excellent venue. Had a wonderful time. Very professional and flexible with wedding day schedule and meetings. Would of like to see the bridal party receive food from cocktail hour whiel waiting to be announced. They had to ask but everything else was perfect. Would of liked to have the venue for one more hour because everyone was having such a good time.