Fairview Crystal Springs Reviews

We went to the Elite package and got almost everything included, from the cake and center pieces to sparklers, golf passes, and champagne flutes. A smooth experience and very professional. The DJ was also included! I found Crystal Springs not only affordable but also beautiful for a wedding. We held only the reception at the Crystal Ball room, and luckily, we got also access to the ceremony site with extraordinary views.
The ladies are very professional and guide you really well. I did not have a wedding planner and was able to, with the help of Wedding Wire and Crystal Springs, plan the wedding of my dreams.
Huge shoutout to Nikki and Lindsay!

P.S. They work with a super friendly and professional photographer, Andy, whose package was included in the bill per our choice. We went with the Diamond Package.

Nikki, Lindsay, and the staff cater the night of the wedding were absolutely wonderful!! I cannot say enough good things about them. For starters, all prices and packages were upfront and pretty straight forward. The thing I enjoyed most about working with the Crystal Springs team is how non-salesy they. They are truly there to help and coordinate your vision to the best of their abilities. My wedding was fairly, but they were there every step of the way. They ask questions I would never would of thought, helping with the smallest details. This includes the catering staff! The went above and beyond my expectations. I would recommend Crystal Springs and their event staff to anyone looking for helpful staff but AMAZING VIEWS! !

Fairview Crystal Springs has an amazing group of coordinators and vendors. Shoutout to Hayley who was our day of event coordinator. She made sure that everything ran smoothly and was exactly how we wanted it. Fairview does dynamic wedding packages that include the prices of the vendors that they hire to help make your wedding magical. We had the best photographer ever Andy and the best MC with DJ Storm set up through Fairview and the package we purchased. Everything was picture perfect and magical. I can not recommend Fairview enough they did everything just the way we wanted things and were very responsive to questions and concerns we had.

Beautiful location! I fell in love with it the first time I saw it. All our guests did as well!
The staff was very professional and helpful, always responsive to my questions. The ceremony only option we selected included a coordinator, details meetings, and rehearsal. This was helpful since we didn’t have a wedding planner/coordinator already. The DJ that was included was also very professional and responsive.

Words cannot describe how grateful I am to the amazing team at Crystal Springs Fairview for my special day. My coordinator Nikki, was my rock through the entire process and was very professional helping me work through every specific detail of the process. The banquet team was also outstanding making sure I had enough appetizers and made sure everyone was taken care of. I cannot thank everyone enough for their hard work and really reccomend fairview Crystal springs to anyone for their special day 😊

Nikki and Lindsay were wonderful to work with. They were very empathetic and guided us every step of the way. Responses to our questions via email were responded within a few hours of sending. They are experienced and very welcoming / positive in all our interactions, email and in-person. They made our wedding day very easy. I highly recommend them.
The ceremony location was beautiful. The view was amazing!
Our photographer, Andy, (who was recommended by Fairview) was also wonderful to work with. He knows the location very well and all the best lighting angles. Can't wait to see the photos.
DJ Shawn was great during the ceremony and reception. He was a fun and effective MC; he made appropriate impromptu timeline adjustments and honored guests' song requests. He has been very busy so our preparation meeting call with him was very brief.
We went with our own vendor for the flowers. Because we had our own vendor for the gazebo spray, Fairview would not bring that to our sweetheart table after the ceremony. We had our friends do that for us.
Food was pretty good. Appetizers were awesome, though the hot foods (salmon and short ribs) were a bit dry. We went with the buffet. There was a line because there was a hold up with people waiting for their slice of prime rib to be cut. Maybe they could have two people cutting instead?
Our guests had a wonderful time. We had a wonderful time. We highly recommend this venue for your wedding.

From my first call to the last minutes of our reception, my wedding was a wonderful experience! Haley, Lindsay, and Nikki, the 3 coordinators, were an absolute pleasure to work with. They always had positive, professional, and friendly attitudes. Very approachable, quick responses to my requests and concerns, and they were always eager to help. They troubleshooted and problem-solved when necessary, handling every one of our dealings with poise, ease, and a great big smile! With a mere 6 months to plan, they truly took a lot of the stress off my shoulders. Every staff member from the chefs, Alex the banquet manager were outstanding! As a result, they executed my vision. The buffet dinner was delicious and plentiful. DJ Shawn Storm knew exactly what he was doing and was super fun, played great songs and kept us on schedule. The service, including bartenders, did an outstanding job too! I received so many comments and compliments from guests for the venue and service. It was one of the worst storms that night, and the staff was able to rally and make last minute decisions to ensure, comfort, safety and that a great time was had by all. A big thank you and high recommendation to Fairview Crystal Springs!

Beautiful setting, delicious good, excellent service and amazing coordinator

Our wedding ceremony and reception was on 11/16/18. It was by far, the best day of my life. I know for a fact this could not have happened without the hard work and dedication of the Fairview team. Amanoel, Francesca, and Selina are incredible. Amanoel helped us with the rehearsal and was our assigned wedding coordinator for the day. On our wedding day, it seemed like there were 10 Amanoels! Everywhere we turned, he was there, smiling and ready to help. My family and friends were amazed by his professionalism. He had an answer for everything. Everyone kept telling me that nothing goes perfectly at weddings. So, I was prepared for imperfections and mistakes. Well, the Fairview team proved me and everyone else wrong. I am happy to say that our wedding was nothing but perfect. The vendors they recommend are fantastic (all of them). I can't thank the Fairview team enough for making my wedding dream a reality.

Francesca was so patient, responsive, and accommodating with all of our requests that the more we worked with her the more lucky we felt to have had her as our new coordinator. Amo and the other girls there (Selena and Simone) we also all terrific and we just couldn't have been happier with their help.

We gave the staff what we thought was a tall order on some of our decorations and they set everything up perfectly.

The buffet turned out to be a really great option and everyone said the food was really good (We didn't actually get to try the food because we were too busy enjoying all the festivities even though we were warned to eat and Francesca offered to bring food besides the appetizers they had for us at the bridal sweet which, by the way, was also a great bonus to the venue). We even requested a Chilean sea bass that isn't usually one of the menu options but the chef did an excellent job preparing it and the prime rib station was also a great hit and very delicious (we did get to try that at the bridal fair!).

Besides the endless email exchanges with Francesca, she and Amo were so attentive and helpful during the whole wedding we really couldn't be more grateful!

LOVE LOVE AND LOVE the place and didn't disappointed but a little bit windy on the day but thanks god, no rain.
everything turned out so fabulous...

When my fiancé and I started looking, we were looking for a venue with character. Something that was just simply beautiful. My fiancé is from Arkansas and to be honest, I fell in love with the simple, rustic, nature feel as well. Everything we looked at was well over budget and it didn't include many vendors or package alternative. I never liked the idea of a golf course, but this location is truly one of the most beautiful spots. The ladies that run the wedding and banquet department are professional, knowledgable, kind and understanding. They realize a wedding is a large investment and are willing to work with you and customize to your budget. They don't make you feel like they are taking your money. They are excited for you and are willing to help you with anything and quick to respond to emails and phone calls. They also make it easy for you. They have lovely, reputable vendors included in customized packages so you don't need to look elsewhere or break the bank somewhere else. I'm so lucky we found such a wonderful place. We are so excited to start our life together as husband and wife in such a beautiful place that overlooks the Crystal Springs Reservoir. So stunning!

We had our wedding here on 5/4/18. Our coordinator, Selina was amazing! She was super responsive to our questions via email. She also was upfront about her days off, so not to worry if she did respond right away.
The reception venue recently underwent a beautiful renovation. I will say, on the outside/parking lot the reception venue does not look like much, but the inside really is beautiful. You also cannot beat that amazing ceremony space. The gazebo overlooking the reservoir and hills is breathtaking.
We didn't do too much for our decorations, since the room did not need it. We used their table number stands & round mirrors for the table. I supplied the actual table numbers & our florists did a clear, cylinder vase w/flowers. They had a number of great options for linens, but we did ivory with alternating black & orange napkins, which made our tables pop. We did upgrade the linens for our sweetheart table & cake table.
We chose the buffet style for 110 guests. Everyone said the food was delicious. They brought a little bit of everything to the sweetheart table for my husband & I, it was delicious. We also got a bit of our cocktail hour appetizers,
Loved how everything was a "one stop shop". We used their invites (Basic Invite), bakery (Mazetti's), & DJ (Storm Productions). All were amazing! For items that were part of our package that we did not want (florist, etc), they deduct it from the cost. You can really customize what you want!
Few minor complaints. 1st we thought we would have someone checking on us when we finally sat down to eat. We had to stop someone to get a drink, they got the drink but then didn't return. I would recommend asking a friend/family to keep tabs on you to make sure you get water & drinks. 2nd the bartender was not super friendly. She was by herself & focused on keeping the line moving. 2nd bartender recommended. Also, didn't get leftovers that were promised, including cake. Overall, loved the venue and highly recommend.

We're so happy we picked Crystal Springs for our wedding. I loved having everything in one location and that their package options included everything we would need for our wedding day to be a success.

A very beautiful place to have your ceremony and reception

We had a beautiful wedding at fairview crystal springs. The ceremony site looks amazing.

We had the most incredible experience at Fairview Crystal Springs for our wedding!

Would highly recommend this place. They have different packages to suit your needs and budget. Staff are nice and friendly. Francesca was so accommodating with regards to the things we need. We were able to pick and choose what we need. For a short amount of time planning the wedding this is the place to go. It’s pretty much liike having your own wedding planner. Thank you Fairview Crystal Springs!

We picked this venue because of the pretty ceremony site and the fact they pretty much did everything for you. Overall it was a wonderful wedding with great food. But there were some set backs. First off the DJ... I literally tried to contact ACE Entertainment MULTIPLE TIMES before the wedding. In which Rob never responded to me. It got down to the wedding day and I still did not hear from him. I asked our wonderful event coordinator (AnneMarie) and she said she would take care of it. Brings me to 20 minutes before I walked down the isle... my dad comes running into the bridal room telling me the DJ was there and he didn't have any of our paperwork!!!! I had to find my phone and emAil to him as soon as I could. I really don't even know if he worked for ACE Entertainment but it seemed like he got thrown into it last minute. The ceremony went fine. But then the wedding party introduction started. First off he pronounced every single persons name wrong and THEN didn't even introduce us with the correct name. It was so embarrassing. I didn't pay 30K to not even have my name pronounced correctly. He played awesome music during our cocktail hour. But then played NOTHING on my song request form for the dancing.

The food overall was very good. But the service was horrible. My family had to ask multiple times for plates of food that were missing from the table. I felt like there was a lot of sitting around waiting with no direction. They cut they cake and then DIDNT EVEN ANNOUCE the cake was on a table in the bar area. So about half of our wedding guest never got cake.

I think our event coordinator was wonderful.

But for 30K I think a lot of stuff was done messy. And made it stressful on th day of the event.

SUMMARY: Spectacular view; looks just like the pictures. Everything else was terrible. Someone needs to take this view away from them. We had a ceremony only at the Fairview Crystal Springs. Here is our story:
BEFORE THE REHEARSAL: Every single time we contacted or met with the Fairview, we met with a different person. There was no continuity, and it felt like we had to start over every time we talked to them. They also never answer their phones.
ON THE DAY OF THE REHEARSAL: [Minor complaint: If you do a ceremony-only on a Saturday, they force you to do the rehearsal the previous Thursday.] When we arrived, the gates to the ceremony site were locked, and they would not answer their phones. The rehearsal eventually started 30 minutes late, and only after they dragged their feet and made me wait for no apparent reason in their main office. Once the rehearsal did begin, the Fairview staff member barked orders at my bridal party without in any way asking what me or my husband wanted for our ceremony. I had to re-choreograph the ceremony with my bridal party later on. It was all very late, unprofessional, and uncommunicative. It was very clear that the Fairview Crystal Springs did not care about me or my husband, or our vision for the wedding.
ON THE WEDDING DAY: When we arrived at the ceremony site to set up, no one from the Fairview was there to meet us, and none of the tables/ equipment/etc were set out. They did manage to put out the ceremony chairs for guests, but TWICE AS MANY as we asked for. The groomsmen (NOT THE FAIRVIEW) had to quickly put away the extra 80 chairs as guests were arriving. During this time, the Fairview wasn’t answering their phone (p.s. they never did any time I called them in the past year). Eventually we sent the officiant to get them to come down ten minutes before guests were supposed to arrive.

First of all, let's start with the week prior to the wedding. We get a call from the DJ who was surprised that we didn't submit our playlist and the pre-wedding form online. We were surprised too because no one had informed us of anything or procedure to follow for this and were anxiously waiting with no info. The DJ was surprised and expressed how he was going to give management a call to investigate.

On to the wedding. I, the groom get to the ceremony site and the gate is BROKEN! There was a maintenance crew servicing the gate so I call the venue's event coordinators (Angelique Taylor & Lindsay Ohira) at the number provided and nobody picked up my numerous calls. Literally no one. Not one person answered. The mechanics working on the gate blocked off the entrance to the ceremony and we had to talk to them to let us in while they worked on the gate. So I, the groom, get to the gazebo where my wife and I were going to say (I do) and it was NOT cleaned up from the event prior. How do I know this? Because I was there the day prior for the rehearsal and it still looked the same from whatever event occurred before. There were tons of zipties ALL over the gazebo and I had to clean it up myself in my tuxedo to give our venue a modicum of cleanliness for our guests and pictures.

In addition, the chair set up were unusually far from the gazebo (even the DJ commented on how unusual that was, and he's been with the venue for years). Likewise, there were more chairs than expected (+10 more) even though our guests were less than 35 and Fairview crystal springs were aware of the final guest count days before the wedding. I had to tell our guests personally to all move up a row just so it would look decent when my wife walked down the isle and in pictures, a task Fairview should be doing not me.
Likewise, this is the worst part of this whole ordeal. There was ZERO communication or availability from the event directors (Angelique Taylor & Lindsay Ohira) to myself regarding the things aforementioned above. I called the event director(s) +14 times, and they NEVER picked up the phone not once, just sent me to voicemail EVERY SINGLE TIME even though I know they were in the office because it was around 3.15 pm and that was around the time my wife was in the bridal suite and she saw / heard them talking amongst themselves and laughing while I was freaking out at the ceremony site because things were not how they were supposed to be. I literally did not speak to ANY of the event coordinators the day of the wedding, not one person, I did not even see them at ALL. But they sure found a way to contact us when it was time to get our money though leading up to the wedding date.

On to the food. The food was so incredibly salty we couldn't even eat at our own wedding. The chicken piccata which we tasted at the wedding fair months prior was so salty a small bite of it had to be immediately followed by a drink of water every time. The carved beef was the same. We had to go check on our guests and EVERY single table had the same sentiment on the food--TOO MUCH SALT!! The ONLY decent thing worth eating was the bread rolls and the wedge-cut roasted (RED) potatoes (which were neither wedge-cut nor red). The salad had cubed ham, which was an issue because this was not in the ingredients of the menu we picked for our wedding dinner at all! Why?? BECAUSE MY WIFE IS OF MUSLIM ORIGIN AND DOES NOT EAT PORK! We had vegetarian guests and we specifically picked food with ingredients they would like so they would be able to enjoy dinner.
But thanks to Fairview crystal springs' negligence on our big day, some of our guests had to go hungry and only ate bread and some fruits. Likewise, we told Fairview event coordinators (Angelique Taylor & Lindsay Ohira) that during the toast we wanted our drinks served in our customs flutes. We were served in different flutes and ours were left empty at our table until we spoke up.

Your big day should be perfect and most of all stress FREE! That is why you go to a venue that's supposed to "handle it all for you", this is NOT one of them. We practically had to do a lot of things for our wedding ourselves. We went with an outside vendor for our floral arrangement because Fairview's own vendor was super uncooperative and a headache to deal with (Rosedale Floral Design // Avonne Lee). We were on top of the bakery that was making our cake and sent them detailed instructions of how we wanted our wedding cake to be because during the SCHEDULED cake tasting they gave us samples to take home and taste with NO descriptions of what kinds of cakes we were sampling for our potential wedding cake, we had to drive back to ask for them. Fairview should be the ones doing these things not us that's what they were paid for, they did nothing in regards to this, they just told us to reach out to those parties and work with them ourselves.

WE DO NOT RECOMMEND THIS PLACE TO ANYONE 1/10.

I would like everyone to know how DISAPPOINTED we are with the service you guys provided on my sisters wedding on Saturday 03-03-18 in Fairview Crystal Springs(Malbas-Yildrim Wedding).

At first, knowing that we will be the first wedding of the year after the whole new renovation and new management we were so excited. We trusted you guys so much.

COMMUNICATION is very bad. I have called the office number so many times all throughout the planning and all the time or should I say EVERY TIME all I get is the answering machine Leaving me with no choice but to leave a voicemail although I need answers right away. BUT even though voicemails are left I don't get a call back until a day after.
E-mails are not answered right away. don't you think you need a front office person? Meeting 3 different person throughout the planning was also bizarre. I can't remember all their names but it sounded like they were all the director of this site.

3 days before the wedding. I have to contact the event planner. I am not sure if "the whole team" even looked at the weather that week. The weather already said thunderstorms on the day of the wedding. But not even one of this "directors" contacted us about plan B.