Fairmont Copley Plaza Reviews
Reviews
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Quality of service 4.9 out of 5 rating4.9
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Average response time 4.8 out of 5 rating4.8
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Professionalism 4.9 out of 5 rating4.9
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Value 4.8 out of 5 rating4.8
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Flexibility 4.9 out of 5 rating4.9
Awards
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Featured
Alexander Sent on 10/17/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The wedding venue of my dreams!
From the moment we said 'yes' to the Fairmont to the moment we checked out of our wedding suite, everything was exceptional.
Alice Fay - our venue coordinator - is the best of the best. Not only is she incredibly professional and kept the planning processes easy, but her passion for her couples and her enthusiasm for her work shines through in everything she does. We are so lucky to have had Alice at our side every step of the way, but even more so that we now get to call her a friend.
Sarah Sandoval was our point of contact for booking and working with her was so efficient and easy. She worked with us to accommodate elderly guests who needed ADA rooms and booked us the most beautiful wedding suite.
When it comes to customer service, the entire staff went above and beyond to make our stay unforgettable. Each interaction with a member of the staff from the front desk personnel, to the bellmen to the housekeeping staff was warm and came with a smile. We - our guests included - cannot stop raving about the exceptional service and kindness we were shown. I was so touched by the level of service and kindness that I cried saying goodbye to the man at checkout, whom I had just met during that interaction.
In terms of the food, everything was top notch. Our guests have been raving that it was the best food they've ever been served at a wedding, in terms of flavor, portion size, freshness and presentation. HUGE shoutout to the team in the kitchen for preparing an incredible meal.
Overall, we could not have been more pleased with our decision to host our wedding at The Fairmont Copley Plaza. It's a world-class hotel with a world-class staff, and we look forward to making many more memories there in the future.-
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+2 photos
Fairmont Copley Plaza's reply:
Thank you so much for your kind words! It was truly a pleasure working with the two of you and I so enjoyed getting to witness the love you brought to our beautiful hotel! I, too, am thrilled to call you my friends (along with your mothers!)! We look so forward to welcoming you back over and over! Knowing your experience brought tears of joy is the highest compliment.
Warmest wishes on a life filled with happiness,
alice -
Quality of service
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Sara Sent on 02/16/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Timeless Elegance at the Fairmont
Working with the Alice & the Fairmont Copley team is a pleasure. The staff is always on point for setup and service. The hotel's timeless elegance with its chandeliers and gilded ceilings make an amazing spot for photos. The suites offer plenty of space for getting ready with friends and family.-
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+2 photos
Fairmont Copley Plaza's reply:
Sara, thank you so much! We love partnering with vendors to make the dream a reality for our couples! We look forward to working with you and many future couples! Cheers! -alice -
Quality of service
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Ashleigh Sent on 10/01/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding of our dreams!
There are not enough words to describe just how perfect our experience was with Ashley and her team! From the tiniest of details everything was perfectly executed and we felt like royalty on our big day. I would relive this experience again and again if I could! The Fairmont will forever be our favorite place in the city. -
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Michele Sent on 09/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everything was perfect
My daughter and her now husband had the wedding of their dreams at the Fairmont Copley Plaza over Labor Day weekend. Everything was executed to perfection. The venue is stunning. The rooms are gorgeous. The food was delicious and the staff makes you feel like royalty. Working with their event planner, Alice Fay was wonderful. She was professional, knowledgable, full of great ideas and fun. She was such a pleasure to work with and it's clear that not only does she love her job, but it is important to her that your event is what you want. Their vendor recommendations were extremely helpful and we found vendors that worked with in our price range and were able to flawlessly deliver everything that was desired. From the moment we arrived we were greeted by John who was so warm and friendly, followed by Joe who brought our bags to the room. Both gentleman made us feel valued and welcome. Our experience at check in was equally wonderful. I would 100% recommend hosting an event at the Fairmont Copley. It is apparent from all of our interactions that they strive for perfection and I can honestly say our entire experience was perfect.-
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+4 photos
Fairmont Copley Plaza's reply:
Dear Michele,
Thank you so much for your kind words. We’re absolutely delighted that your daughter and new son-in-law experienced the wedding day they had always envisioned. Our team truly enjoys being part of celebrations that bring a unique twist—it keeps the magic alive for us, too. Working with wonderful families like yours is exactly what makes us love what we do. We hope to welcome you all back often! -alice -
Quality of service
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C. N. Sent on 09/07/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fabulous Wedding Experience
Our wedding at the Fairmont Copley Plaza was flawless.
The event coordinator, Ashley Kirouac was organized and detail-oriented, helping us navigate the entire process with the hotel, from tastings to rehearsal to walking down the aisle. On the day of, she checked in on us during every critical point in the process. She showed up exactly when we needed her!
From the beginning, she provided great suggestions and guidance for outside vendors and worked with us to maintain our budget.
Maiya & Kathleen, the Event Operations Managers on our event, ensured that the event execution went beyond our expectations. The staff in general was amazing, attentive, and friendly, always going above and beyond.
We couldn’t have asked for more! -
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Caoimhe Sent on 08/01/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
July Wedding at the Fairmont
We had our wedding at the Fairmont Copley Plaza in Boston, and it was truly the most incredible experience. From the very beginning, the team went above and beyond to make our vision come to life. We worked closely with Alice, who made the typically stressful wedding planning process feel easy, organized, and fun. Her professionalism, attention to detail, and calm, reassuring presence made all the difference.
We had a large guest count, almost 300 people, and the Fairmont had no problem accommodating everyone with ease. The event flowed perfectly from start to finish, and every aspect of the evening was handled with care and precision. Sarah was also a huge help when it came to coordinating our room blocks. She made the process smooth and stress-free for us and our guests.
The hotel itself is absolutely stunning! It’s historic, elegant, and full of charm. The food was out of this world, and we’re still getting compliments from guests weeks later. Several people told us it was the best wedding they’ve ever attended, and we couldn’t agree more.
We’re so grateful to the entire Fairmont Copley team for helping us create a celebration that was beyond our dreams. If you’re considering this venue, don’t hesitate. You’ll be in the very best hands.
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+7 photos
Fairmont Copley Plaza's reply:
Thank you so much for your wonderful comments! We are beyond thrilled that you enjoyed your special day at Fairmont Copley Plaza. We look forward to seeing you both soon, and often!
Best wishes,
alice -
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Claudia Sent on 07/22/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing venue with outstanding staff!
Having our wedding at the Fairmont Copley Plaza was such a dream from start to finish! Our coordinator Ashley was so organized, responsive and cheerful throughout the planning process, which helped us feel very at ease. We did not hire an outside weeding planner and never felt like we needed to because she was so on top of everything and helped us keep on track with all of the important milestones and details. Ashley is amazing at her job!
On the day of the wedding, all of the staff were wonderful and so friendly. Along with Ashley, Maiya and Kathleen were awesome and helped keep the whole day perfectly to plan. All of the wait staff and bartenders were also so kind and attentive. We really appreciated how the whole team was so positive and upbeat throughout the day, as it really helped us stay relaxed and present.
We truly loved our wedding here and would recommend it 100%! -
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Rita Sent on 07/15/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our Dream Wedding
Our wedding at the Fairmont Copley Plaza was truly the wedding of our dreams! Everything was absolutely flawless thanks to Jessica Cooper who was our phenomenal coordinator and to the Events Operations Management Team Maiya, Kathleen and Mariana. We are so grateful to them for how attentive, meticulous, and helpful they were. Huge shoutout to Jessica who made the process so seamless! She was very communicative, friendly, professional, and helpful! We absolutely loved working with her! 10/10, no notes! -
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Courtney Sent on 07/06/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic Boston Venue
The Fairmont Copley was the perfect venue, and our wedding coordinator, Alice, hands down was the best person to have by my side throughout the process. She was always prompt and responsive throughout the entire planning process. She made us feel taken care of, and we were planning a wedding from 1000 miles away. She was honest, and knew all the little details that you did (or didn’t) need. My day wouldn’t have been perfect without Alice.
The venue and food were incredible. Plenty of options, flexible with helping with children’s meals or allergies. Each server and bartender at the wedding were amazing. The bellhops (I believe John was one), helped us the day prior loading all of our stuff in (so thankful!). We ended up having some rain, but it was perfectly fine because inside the venue was so beautiful we were able to have fantastic photos inside. Sarah was fantastic at helping with the room block and making sure everything went smoothly.
They helped to create a no-stress environment for a perfect wedding and I cannot thank them enough!
Fairmont Copley Plaza's reply:
Dear Courtney,
Thank you so much for taking the time to share your experience. It was truly a pleasure for Sarah and me to work with you and your families—we’re so glad to hear that you were happy with everything, even with the unexpected rain! We love to say that it’s always blue skies inside the Fairmont Copley Plaza ballrooms!
We sincerely hope that whenever your travels bring you back to Boston, you’ll consider the Copley Plaza your home away from home.
Wishing you both all the very best as you begin this exciting new chapter together.
Warm regards,
Alice -
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Nicole Sent on 06/29/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Celebration of the Century
The Fairmont was the most perfect, elegant, regal place to have our wedding. Everything from the architecture to the food was spectacular. We specifically loved that the chef worked with us to create a menu that tied in Egyptian culture. This was the most perfect wedding, and choosing the Fairmont made every part of the process stress-free, fun, and enjoyable. If you want to have the most iconic event, go with the Fairmont!Fairmont Copley Plaza's reply:
hi Nicole.
Thank you so much for your kind words. It was truly a pleasure working with you and David to bring your beautiful celebration to life. I especially enjoyed the opportunity to tailor the menu, adding a personal and meaningful touch to the occasion.
Wishing you both all the best as you embark on this exciting new chapter together. We hope to welcome you back again soon—and often.
Warmest regards,
Alice -
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Juliana Sent on 05/21/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fairytale Wedding
My wedding at the Fairmont Copley Plaza was nothing short of a fairytale. From start to finish, Ashley made the entire planning process seamless. She never once wavered in her patience — no matter how many questions I asked or how many times I revised a proposal. She is truly exceptional at what she does.
Her deep industry knowledge, familiarity with the venue, and extraordinary attention to detail set her apart. But beyond that, it’s her calm, professional, and supportive demeanor that truly makes her a standout.
On the day of the wedding, our guests were absolutely blown away. The awe began as soon as they stepped into the lobby and only grew stronger with each space they entered. The beauty of the setting was matched only by the impeccable service. The Fairmont staff were attentive, gracious, and worked with incredible efficiency to ensure food and drinks were served promptly and with care. As someone who works in the wedding industry myself, I was beyond impressed by the level of excellence and heart that went into every moment. The food was some of the absolute best we’ve had in our lives! During the tasting, the chef was so accommodating and willing to change or tweak anything we wished for. He is seriously talented! My husband and I couldn’t decide on which chicken to serve. We finally decided on one, and then Fairmont let us eat the other option ourselves on the big day! It’s little touches like that that mean so much.
Thank you, Ashley and the entire Fairmont team, for bringing my wedding dreams to life!Fairmont Copley Plaza's reply:
Juliana, I am so warmed by this review, thank you! You had such a vision for your most-special day and I am so grateful we were able to bring it to life in the most extraordinary way for you! Everything was stunning, most especially you! Congratulations MRS and we hope that you visit us soon. -
Quality of service
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Patrick Sent on 05/15/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Venue, Great Food, Talented Staff
We are so happy that we held our wedding reception at the Fairmont Copley Plaza. The venue itself is stunning and in a great location, and the space and equipment provided (tables, chairs, linens, etc.) were beautiful. The food and beverage services are incredible - it was so hard to choose a menu because all of the options tasted so good. Many of our guests have told us that this was the best wedding food they had ever had. Most importantly, the event planning staff were incredibly helpful throughout the entire process to make sure that everything went smoothly. Wedding planning can be stressful, but we knew the entire time that the Fairmont would ensure that everything at the reception venue would go as planned. Ashley and Sarah were so helpful during the leadup to our wedding, and Maiya and Kathleen were wonderful Event Operations Managers on the big day. We strongly recommend booking the Fairmont!Fairmont Copley Plaza's reply:
Patrick, thank you so much for this review! We are so glad that your special day was everything you dreamed of, and that our food got such rave reviews from our guests! Our Chef prides himself on restaurant style cuisine in an event setting, and we're so glad we could make that happen for you. You and your WIFE deserved the most special day as you are truly wonderful people. Congratulations! - ashley -
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Leah Sent on 05/12/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fairytale Wedding at the Fairmont
We just had our wedding on Saturday at the Fairmont Copley Plaza, and I do not exaggerate when I say it was a dream wedding. The venue is exquisite, and guests were RAVING about every aspect of the wedding, from the ceremony to the venue to the food. The food was all absolutely delicious and gourmet despite almost 200 guests, with the steak cooked to a perfect medium rare. I can’t tell you how many guests told me, clearly very genuine, that it was the best and more elegant wedding they had ever attended. This was all thanks to the absolutely amazing team at the Fairmont. We worked with Alice Fay, who was absolutely amazing and made sure every detail looked perfect and went smoothly. When we first arrived, we were greeted with such warm welcome by Alice and Sarah Sandoval, who was helping to coordinate some of the details. At the reception, Maiya, the Event Operations Manager, made sure things continued to run smoothly, and at the end of the night Kathleen was there to make sure we didn’t need anything. I ordered my "signature drink" from an amazing bartender, Phil. All of the staff collaborated to make the event perfect, from the amazing servers who pitched in to help with our complicated table settings, to the sweetest bellman, Said, who helped us move things multiple times with a constant smile. My parents loved one of the doormen, Mike, who gave them lovely feedback about our wedding from the staff. I more than recommend this venue for a wedding. It has an Old World glamor that can’t be replicated, and the most amazing team you could ever work with. I could not be happier with my beautiful, fairytale wedding.-
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+4 photos
Fairmont Copley Plaza's reply:
Dear Leah,
Thank you for your amazing review! Your kind words truly mean the world to me, and all of us at Fairmont Copley Plaza are so grateful that we could be part of your special day. Seeing how happy you were and knowing that I played a small role in making your wedding memorable brings me so much joy.
Wishing you and Joff a lifetime of love, laughter, and beautiful moments together! We do hope you visit soon and often!
Warmest regards,
Alice -
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Stephen Sent on 05/07/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Can't beat the Fairmont!
I've known Alice and Ashley for years, and they are just consistently the most kind and helpful people. The Fairmont is a wedding photographer's dream venue. Every inch of it is elegant and it's in the best location. I love photographing here because of the beauty of the hotel, but also because I'm treated so well by the team, who truly love what they do and that is rare in this industry. 10 stars for the Fairmont!-
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+7 photos
Fairmont Copley Plaza's reply:
Hi Stephen!
Thank you SO much! Working with you is always an absolute pleasure, and your professionalism and reliability are greatly appreciated!
Your attention to detail and commitment to excellence have not gone unnoticed, and we truly appreciate everything you do to make our collaboration seamless and efficient. Ashley and I love partners who are as dedicated and proactive as you, and we’re incredibly grateful for the relationship we’ve built.
Thank you again for being such a great "Friendor" — we look forward to continuing our collaboration for years to come!
Cheers,
Alice & Ashley -
Quality of service
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Elizabeth Sent on 05/06/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exceptional
We had the most incredible wedding at the Fairmont Copley Plaza and truly can’t recommend it enough. From start to finish, everything was flawless. The venue itself is absolutely stunning and provided the perfect backdrop for our special day. We used both the Oval Room and the Venetian Room, and each space was truly breathtaking.
A huge part of what made the experience so exceptional was Alice Fay. She went above and beyond to ensure every detail was handled seamlessly, from the early planning stages all the way through the wedding day. She was responsive, organized, thoughtful, and genuinely cared about making our vision come to life. Anytime we started to feel nervous, Alice was there to keep us calm — we felt completely at ease knowing we were in such capable hands.
Our guests haven’t stopped raving about the setting, the flow of the day, and how effortlessly everything came together. We couldn’t have asked for a more beautiful, joyful, and seamless celebration.
Thank you to the entire Fairmont Copley Plaza team — we will cherish these memories forever!
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+4 photos
Fairmont Copley Plaza's reply:
Thank you so much for your kind words! It was truly a privilege to work with you and your family on such a meaningful celebration. Seeing your joy throughout the day is exactly what makes my work so fulfilling. I hope you’ll have many chances to visit us again and continue making beautiful memories at the place where you started your married life! -alice -
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Jake Sent on 04/25/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An amazing night
Our coordinator Jessica Cooper was extraordinary, anticipating our every need and being incredibly involved every step of the way, from our first tour of the venue to our final wrap-up. She was incredibly responsive to our endless questions and requests, and helped us with a great attitude and was always ready to help us tackle any concern! Alongside her were a terrific team. The space itself was gorgeous and well kempt, the lighting was perfect, and the staff were attentive all night to ourselves and our guests. The front desk was very responsive and helpful as well. We highly recommend the Fiarmont Copley, and if you choose them, be sure to ask for Jessica! -
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Taha Sent on 04/19/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Flawless Event!
We recently had the pleasure of hosting our wedding ceremony and reception at the Fairmont Copley, and it was nothing short of magical. From the moment we arrived, we were blown away by how attentive the entire hotel team was. We have always been captivated by the venue's breathtaking beauty and ornate details, but the service was also spectacular. Every corner of the space exudes elegance and charm, which created the perfect backdrop for indoor photos on our special day (specially as it rained outside).
The service we received was truly exceptional. The staff went above and beyond to ensure that every aspect of our wedding was flawless. Their attention to detail and dedication to making our day perfect was evident in everything they did. We felt incredibly well taken care of, and the professionalism and warmth made the experience even more memorable. A special shoutout to Ashley who's the first person we interacted with when booking the venue, and who was there with us through the journey and on the day off, making sure everything was perfect.
The food was absolutely delicious. Our guests couldn't stop raving about the steak, salmon, raw bar and desserts. Each bite was a culinary delight, and the presentation was impeccable. The chef clearly put a lot of thought and care into finer details that wowed and sated everyone.
Overall, we couldn't have asked for a better venue and team for our wedding. The combination of the beautiful setting, incredible service, and delectable food made our day unforgettable in the best way!-
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+2 photos
Fairmont Copley Plaza's reply:
Taha - thank you so much for these wonderful words. It was a true pleasure to watch your special day come to life! The details that you selected were perfection from the menu cards to the escort cards to the florals. What a fantastic weekend in honor of your love! Hoping to see you soon :) - ashley -
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Lizett Sent on 02/06/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
" A Fairytale Wedding at the Iconic Fairmont Copley Plaza"
Thank you, Alice Fay, Sarah Lopez and Ashley Kirouac for providing our family and friends with a spectacular wedding experience. From the planning stages to the day of. Entering the Breathtaking Oval room to the exquisite atmosphere of the Grand Ballroom, Hosting our daughter and son in laws wedding for 300 guests was a stress free magical experience. Our guests continue to rave about the Dream Wedding, Venue and amazing culinary cuisine weeks after.
Sincerely grateful MOB-
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+5 photos
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Barbara Sent on 12/27/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had a perfect event! Everything was flawless!
Ashley and Sarah handled every detail of the wedding perfectly! The staff at The Fairmont was outstanding. Everything happened on time! The servers were professional and friendly and responsive. The food was delicious! We can't thank everyone enough for their attention to detail and helping to make the day so special! -
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Linda Sent on 12/24/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Christmas 2024 Wedding
We had our daughter’s wedding at the Fairmont this past weekend and it was nothing short of AMAZING! The level of service and quality of food was exceptional! We were able to utilize all four rooms from the ceremony in the Oval room to the cocktail hour to the reception in the Grand Ballroom and then the Venetian room for a quick after party. The holiday decor at the Fairmont was elegant and classy and added a special detail to the whole event. Alice and her staff were excellent, I would recommend this venue to anyone having a wedding in Boston!! -
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Alexandra Sent on 12/24/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Christmas 2024 Wedding
The Fairmont Copley Plaza was the most perfect venue to host our wedding. We worked with Alice who was wonderful, she was professional and brought an abundance of experience in wedding/event coordination. We received absolutely nothing but phenomenal reviews from our guests on the overall service, food, and experience.
I would recommend the Fairmont Copley Plaza to anyone, we could not imagine having had our wedding anywhere else, especially around the holidays!Fairmont Copley Plaza's reply:
My sincerest apologies for the delayed response to your lovely review. It was truly a joy working with you and your family to bring your celebration to life. From the moment we first met, I knew I wanted to be part of your special day, and it was an absolute honor to help bring your vision to fruition. I genuinely hope our paths cross again in the future. Wishing you both a lifetime filled with love, laughter, and beautiful memories! -alice -
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Taylor Sent on 12/23/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exceptional Weddings at the Fairmont Copley Plaza
As a wedding planner, working with the Fairmont Copley Plaza is always such a joy. This venue perfectly blends sophistication and luxury, which is why it’s easily one of my favorites.
One of the best parts of working at the Fairmont is getting to collaborate with Alice, the Senior Event Sales Manager and Wedding Specialist. Alice is truly a rockstar in the wedding world! She’s organized, passionate, and just so easy to work with.
Between Alice’s expertise and the Fairmont’s top-notch service, couples and vendors always feel supported and cared for. From the first planning meeting to the final send-off, everything runs like clockwork. It’s one of those places that just makes my job so much easier—and way more fun!
If you’re looking for a venue with stunning historic charm and amazing service, the Fairmont Copley Plaza is hands down one of the best. And with Alice leading the way, your wedding is guaranteed to be unforgettable. I absolutely love working here! -
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Rachel Sent on 11/23/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Venue!!
We recently got married at the Fairmont Copley Plaza, and we could not be more grateful for Alice and the Fairmont Copley team. From start of planning until the end, Alice was amazing to work with. She made sure that even with some changes we had an amazing big day. You can tell that she knows what she is doing and the venue itself is a Boston landmark! Couldn't be happier with how our wedding went!-
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+3 photos
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Christina Sent on 11/20/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best of the best
The Fairmont Copley Plaza is truly a remarkable Boston landmark. It is classic, elegant and absolutely stunning. Without any decor, the rooms speak for themselves but the decor just elevates it on a whole different level. From day 1 of meeting with everyone (Alice!), it had been nothing but amazing and special. The best day of our lives. -
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Leandra Sent on 08/26/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent venue!
The Fairmont Copley Plaza exudes elegance, professionalism, and sophistication. Their staff is extremely accommodating and efficient. Alice Fay was wonderful to work with throughout the planning process and day of; she is an invaluable asset to the hotel! The Fairmont is spectacular, and we will continue referring our client base and look forward to working there again soon! -
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Lisa Sent on 08/09/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Wedding Ever
Can't Thank Ashley K - her Event Operations team-Vinit Singh, Mariana Flores Infanzon & Kathleen Burzycki and the entire Copley staff for giving us the Wedding of our Dreams- Rave reviews from all the guests, regarding venue and staff! and all the personal touches just made the event more special. -
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Kelsey Sent on 01/08/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing! Highly recommend
10/10!!! Getting married at the Fairmont was a dream come true. We had a true fairytale wedding. They exceeded our expectations.
The venue speaks for itself in its beauty and elegant/romantic vibe, but the special touches the venue and vendors provided made it so magical. The service was truly top notch. Respectable and friendly staff that gave us a fine dining experience. The food was outstanding and when you cater a large event you don’t always expect food and service to exceed expectations, but every guest ranted about both!
Alice was our event coordinator and she was truly the best. So easy to work with, lots of experience, and made our day so special by delivering all the things we asked for and more.
From the moment you are outside the venue and get greeted by staff and valet at front door, to the comfortable hotel stay with friendly staff, the OAK bar for lounging, and each and every section of this hotel is true beauty and elegance with the most welcoming and beautiful experience. Everyone was outstanding and easy to work with. I already want to plan another event there!! We visit the OAK bar frequently just to be back in that atmosphere. I can’t speak enough about this place !!!-
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+6 photos
Fairmont Copley Plaza's reply:
Congratulations on your recent nuptials, Kelsey! Thank you kindly for your wonderful feedback for our staff and the incredible service they provided to bring the wedding of your dreams to life. It was our honor to be the perfect backdrop to your special day and we look forward to welcoming you back in the future. Thank you again! -
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Samantha Sent on 01/02/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beyond Extraordinary
Our wedding was beyond a dream. Ashley and her team went above and beyond for my husband and I for over two years executing everything better than I could have ever imagined. We had toured a few different locations and besides the fact that the Fairmont is the most beautiful location for a ballroom wedding, what sold us was Ashley Kirouac, our venue coordinator. She was meticulous with details, attentive, and patient when I was started losing control of everything.
Vinit Sigh, and Emily Lopez were incredible handling the event itself and making sure that everything went flawlessly. The staff were beyond exceptional, and I cannot thank the Fairmont Copley enough for their warm hospitality and incredible service.
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+2 photos
Fairmont Copley Plaza's reply:
Congratulations on your recent nuptials, Samantha! Thank you kindly for your wonderful feedback for our staff and the incredible service they provided to bring the wedding of your dreams to life. It was our honor to be the perfect backdrop to your special day and we look forward to welcoming you back in the future. Thank you again! -
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Kara Sent on 12/31/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Day of Our Lives
I cannot say enough wonderful things about the Fairmont Copley Plaza. From the moment we toured the venue, to the wedding day itself, everything was absolutely perfect. Ashley made my husband and I, as well as our families, feel incredibly special throughout the whole process. She is not only professional, but also friendly, welcoming, and extremely thorough. She made sure to go above and beyond to answer my questions and accommodate our requests, and I was extremely confident that everything would be perfect on the day, and it absolutely was.
The venue itself was more than we ever could have imagined. The hotel is so beautiful on the inside and out, and it offers so many photo opportunities in the lobby, hallways and staircases. The room I got ready in provided more than enough space for me and my wedding party to get ready. Again, Ashley was more than accommodating the morning of, and made sure I had everything that I needed. Our cocktail hour was in the Venetian Room, which was amazing, and we still talk about the hors d'oeuvres to this day. Our reception was in the Oval room, and it could not have been more beautiful. We loved the 1920’s feel to the room, with the high ceilings and huge, historical windows. The room had more than enough space for all of our guests to dine and dance comfortably. The food, from the appetizers to dessert was delicious, and the staff was all prompt and professional while serving our meals.
Overall, the entire experience, from wedding planning to the after party, exceeded my expectations. It truly was the most amazing day of our lives, and I cannot recommend getting married at the Fairmont Copley Plaza more! Thank you Ashley for everything!Fairmont Copley Plaza's reply:
Congratulations on your nuptials, Kara! Thank you kindly for your wonderful feedback for our staff and the incredible service they provided to bring the wedding of your dreams to life. It was our honor to be the perfect backdrop to your special day and we look forward to welcoming you back in the future. Thank you again! -
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Medgine Sent on 11/30/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our breathtaking wedding, at Fairmont Copley Plaza was nothing but fairytale.
The Fairmont Copley Plaza Hotel exceeded all our expectations as our chosen wedding venue. From our first interaction, the sense of royalty and distinction was palpable. A special commendation goes to our coordinator, Ashley, for her tireless efforts and meticulous attention to detail. Event Operations Managers Allie Ferrick & Alex Ferraro were instrumental in ensuring that every aspect of our event was executed flawlessly, and their professionalism was evident in every interaction. And then there’s Rijkard A. from the culinary team. Not only did he share our excitement for our big day, but he also went the extra mile to make it memorable. His passion was evident when he prepared Griot, a cherished delicacy from Haiti, especially for us. This thoughtful gesture touched our hearts deeply and added a unique and personal flavor to our celebration. Every member of the staff played a role in making our wedding magical. Their consistent hospitality and commitment to excellence ensured that from the moment we booked our venue till the day after our wedding, every memory was crafted with love and care. To any couple searching for a venue that will treat your special day as their own, we wholeheartedly recommend the Fairmont Copley Plaza Hotel. They don’t just deliver; they astonish.-
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+10 photos
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Bora Sent on 11/16/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience!
We recently got married at the Fairmont Copley and it was absolute perfection thanks to both Ashley Kirouac, Allie Ferrick & the entire staff. The place is stunning, drinks were amazing, and the food was just so delicious and well made. 10/10 recommend!!! -
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Tara Sent on 11/15/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dream wedding!
We had our ceremony and reception in the Grand Ballroom of the Fairmont Copley, and we could not have been happier with choosing the Fairmont as our beautiful venue. The staff is top-notch, executed every detail flawlessly, and really know what they're doing (Alex Ferraro and Nat Avendano were our Event Operations Managers). Ashley Kirouac was our event coordinator from our first venue visit to the big day, and she did an amazing job answering all of our little questions, keeping track of changes and updates, and being extremely responsive throughout the planning process. We could not have been more grateful to work with her! Our guests raved about the food and the service - they were great with food allergies as well as with serving everyone very quickly. Another huge unexpected benefit of this venue was that we were able to go until 12:30am, which meant that we didn't need to specifically coordinate after-party festivities. Thank you again to the Fairmont for making our day so special! -
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Makenzie Sent on 11/14/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best day of our lives!
We had an unbelievable experience from day one. The tasting was private and luxurious and everything we asked for they delivered. Working with Ashley and Jessica was a dream! They customized every aspect of the day while making suggestions and guiding us through the process. The timeline flowed perfectly and the guests were beyond impressed by everything. There is no other venue I would look at to book a wedding or an event! -
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Melissa Sent on 10/11/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The perfect venue!
My husband and I had our wedding at Fairmont Copley Plaza in September 2023, and as we expected, it was the perfect venue for our special day. We had our ceremony and reception in their Oval Room and our cocktail hour in the Venetian Room. We, and our guests, loved the timeless and elegant atmosphere of both rooms, and took advantage of the stunning lobby at Fairmont as well. The plated dinner selection at Fairmont is truly exceptional; you can tell they take much pride in the quality and presentation of their food. Additionally, they took great care in accommodating all of our guests' dietary restrictions and allergies.
My husband and I worked with the event manager/wedding specialist Alice Fay throughout the year leading up to our wedding. We were so impressed by the years of experience she has in the wedding industry and the love and care she puts into the wedding details. We had a lovely meeting at OAK Long Bar + Kitchen to finalize details. It was so helpful bouncing ideas off of Alice, getting her professional opinions on everything from food choices and reception timelines, all the way to lighting and the type of escort cards to choose.
We also worked with services manager, Jessica Cooper, who helped tremendously with our room blocks and wedding suite accommodation. Jessica was incredibly responsive and was able to give us tours of one bedroom suites and guest rooms at Fairmont so we could appropriately prepare for our wedding weekend.
My husband and I are so happy we had our wedding at Fairmont Copley Plaza. The service, food, atmosphere, and professionalism exceeded our expectations and we would definitely recommend! -
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Brandon Sent on 01/31/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Daughter's Wedding
Our daughter recently had her wedding reception at the Fairmont Copley Plaza in Boston.
The day was a fairy tale wedding in every way imaginable!
This is only possible when you have the best of the best by your side and top-notch resources available.
That is when we met Alice Fay, Wedding Event Coordinator. It was love at first sight! She was so friendly, kind and
genuinely happy for all of us. It seemed too easy....too perfect... Well, I have to say to anyone reading this if you are
looking for a smooth sailing wedding process please look no further! Alice Fay was made for this! She is the REAL deal.
Never have I met anyone who wants to please a client more. Alice has quite the schedule....She has more than one wedding
at times every week but yet made us feel like our wedding was the only one happening. Her level of care and concern is truly
remarkable. I couldn't believe that emails and phone calls were returned within an hour or less and it was like that for the entire
ten month planning process. When we would meet in person, she made it fun and personal and truly made us feel like family.
After explaining the vision we had for this wedding, she suggested a list of vendors and resources that were the best of the
best in the business. They had one goal....to please in every way possible. I have learned over the years, that despite people
being good at what they do, sometimes they do not have an approachable way about them. The wonderful people we worked with did not disappoint. They were always available to brainstorm and meet in the space to get everything perfect. They succeeded.
During the wedding Alice was AMAZING! She was on top of everything (yet in the background) and was so kind to our family and made sure all was going well. She truly doesn't miss a beat! Even the night before and morning of the wedding she was checking in with us making sure we had everything we needed. All the personal touches and loving texts as the wedding approached were over the top! That is why I had to write this review. She deserves this and a lot more. My daughter not only got the wedding of her dreams....we got ALICE as well.... A friend for life -
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Ellen Sent on 12/21/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dream Wedding Reception Venue
The Fairmont Copley Plaza was truly a dream wedding venue! From our first encounter with Alice Fay, Head Event Coordinator, to the day of the wedding, everything was truly perfect. Alice was extremely responsive via email and phone, and the Fairmont was super flexible with all of our asks and needs. Alice made the daunting wedding process feel seamless and was always able to answer my questions with ease.
The tasting experience was incredible and included choice of wine as well as 3x starters, and 2x options each of meat, fish, and vegetarian to try. They were also super helpful with tips and tricks on what to do with folks with allergies and could even create dishes for you if there was something that you really wanted that wasn't on the menu.
Alice worked seamlessly with our other vendors such as the band and photo booth to ensure they had everything they needed on the night of so that things could run smoothly. She truly has seen it all and the amount of tips and tricks that were shared were priceless.
From the day we got there before the wedding, I felt truly like royalty. All the staff was so nice and accommodating. The food came out quickly and was extremely delicious - not like normal wedding food that is usually only ok - we really felt like we were eating at a high end restaurant.
The night of the wedding they also had a suite prepared for us with champagne and chocolate covered strawberries - truly no detail was missed! I could not recommend this venue more if you are thinking about it for your wedding or next event. It was literally a dream come true! -
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Michael Sent on 12/08/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic Wedding Weekend
We had a hotel block and three events (rehearsal dinner, cocktail party and brunch) at the Fairmont in September. We worked with Lauren, who was incredibly responsive throughout the planning process. She provided all the information we asked for, answered all questions and her expertise really made for memorable events and a great weekend. Guests raved about the food and accommodations. The location is great for out-of-town guests, close to the airport and lots to do within walking distance. Highly recommended. -
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A M Sent on 10/05/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful venue with expert events team
We were so happy with our recent wedding at the Fairmont Copley. We worked with Alice, and I can’t say enough positive things about her. From our first meeting, I could tell she knew weddings and the venue inside and out, and she was so helpful throughout the whole process. When we had a decision to make, her suggestions were so spot-on, that after a while we just started going with her advice. This saved us a lot of time/stress with some of the the details you inevitable end up sweating toward the end. The room was beautiful, the team working at the event was very attentive, and the whole evening was wonderful. -
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Rishi Sent on 08/30/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An absolutely amazing, elegant, and stunning experience!!!
We had a 4-day Indian wedding in Boston, which culminated at the Fairmont Copley Plaza for our wedding ceremony and reception. Simply put, our experience at the Fairmont was elegant, beautiful, and breathtaking - we loved every second of it, from planning to the the actual event, almost entirely because Alice Fay (Fairmont's Event Manager-Wedding Specialist) is just truly *exceptional* There are a few reasons we loved working with the Fairmont (and Alice!). First, the venue is incredibly elegant and stunning, from the hallways, to the main hall of the hotel, to the Grand Ballroom. We held our Baraat, when the Indian groom rides to the front of a venue on a horse, surrounded by friends and music, outside the hotel in the heart of Copley Square - it felt like a Bollywood scene with lots of energy and dancing. Our wedding ceremony (and later in the night, reception) was in the Grand Ballroom, and the cocktail hour in between in the Oval and Venetian rooms. Every single moment of the night felt magical. Second, the Fairmont chefs are amazing, but our family also strongly preferred having Indian cuisine as part of the reception. Fortunately, the Fairmont allows 2 exclusive caterers to work at their venue (Masala Art for Indian cuisine and another vendor for Kosher)... which is a stark contrast to most venues in Boston, which only offer a single (their own) catering service. Guests are STILL raving about how delicious our Indian dinner was - and the impeccable white glove serving of dinner by the Fairmont staff (we wanted several main dishes to be served to each guest, rather than a plated meal or buffet). The service was elegant, classy, and efficient. In addition, the hors d'oeuvres, dessert stations, and after party food items were made by the Fairmont's chefs, and just amazingly delicious and beautiful. Third, our wedding was large and elements of it, quite complicated (!), but everything went so seamlessly because of Alice! Alice is incredibly responsive, detail-oriented and meticulous - we knew we were in great hands from the moment we started planning our event with her. Alice is also extremely thoughtful - we felt extremely well cared for throughout the planning process and on the night of our wedding. In short, our night was exceptional and magical, in large part because of how invested Alice was in make sure everything went perfectly. We are eternally grateful to the Fairmont, Alice Fay, and all the staff for a truly grand, elegant, and beautiful experience that we will never forget!" -
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Katherine Sent on 06/03/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful and memorable
Recently had my wedding at the Fairmont. It was absolutely a wonderful, memorable wedding. The pandemic had us postpone it a couple of times but was totally worth it. The food was fantastic and the Oval Room in which we used was gorgeous. All the servers were professional. We added on churros to our wedding as dessert, and the guests loved it. We got so many compliments to our wedding. I highly recommend the Fairmont!! Plus, Alice Fay (the wedding specialist) is fantastic to work with. -
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Brian Sent on 12/17/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Outstanding Wedding Experience
Our wedding was simply amazing! My wife and I were more than impressed with the entire team at the Fairmont. The coordination was flawless and the venue was beautiful! I highly recommend the Fairmont to anyone looking to book a Boston, MA wedding. -
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Jocelyn Sent on 11/21/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding of our dreams!
Where do i begin! We booked the Fairmont for our wedding on August 28th 2021 and it was by far the best decision we ever made. Even in the midsts of a pandemic the event coordinator Alice was beyond spectacular! She always kept us informed and not only helped us through the whole process from start to finish but went above and beyond to make sure our day was perfect! The wedding with out a doubt went off without a hitch. It was such an amazing day we will never ever forget it. We have had so many people tell us that ours was the nicest wedding they have ever been to and we couldn't agree more. We both wish we could relive this day over and over again. We can't thank the staff and most importantly Alice enough for all their hard work and for making our fairly tale wedding come to life! We hope to spend many anniversaries at the Oak Room and Fairmont's to come! THANK YOU THANK YOU THANK YOU from the bottom of our hearts!
Love,
The Gormleys
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Nicole Sent on 11/21/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
There's no where else as elegant!
I'm a Boston wedding photographer, and I wanted to write a review here so that all future couples can know how amazing the wedding coordination team is at the Fairmont Copley. I've worked dozens and dozens of weddings here, and I've loved how accommodating and kind the whole Fairmont Copley team is. Special shoutout to Ashley, because she literally is the prime example of what professionalism looks like!!-
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+8 photos
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Jackie Sent on 11/14/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful & Elegant
If you're looking to have your wedding in one of the most beautiful and elegant spots in Boston, the Fairmont Copley Plaza is it. I cannot tell you how many of my guests have told me that it was the most beautiful wedding they have ever been to. They also raved about the food, which was absolutely delicious. Alice was our coordinator and I cannot speak more highly of her. She really knows her stuff and it was a huge help to have her there handling all the details of the day. We had to postpone our wedding a year due to COVID, and it was so easy to work with Alice and the Fairmont to move everything to the new 2021 date. Through countless emails and phone calls over the past 2.5 years she was such a positive and helpful person to have on my team. The whole experience was well worth it and I would highly recommend! -
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Kellie Sent on 10/17/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
If I could leave a 10 star review I would!!
I cannot emphasize enough how absolutely incredible the team at Fairmont Copley Plaza is!! We were married at this venue on 9/25/21 and I could not have imagined a more perfect wedding. Our wedding coordinator, Alice was amazing to work with! She is very thorough, so kind and makes you feel excited about the whole process from start to finish. Wedding planning is stressful enough! Alice truly takes care of everything and makes you feel as if you do not need to worry about a thing since you are in such good hands! Even our food tasting was perfectly executed with a private room and full plated dinners to see how each dinner would be served. The food is absolutely incredible - Chef Khan does wonders in the kitchen and is extremely talented! All of our guests were blown away by their meals as well as the hors d'oeuvres and display stations for our cocktail hour. It was a magical night that we will never forget all thanks to the Fairmont Copley team and their incredible staff!! -
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Stephanie Sent on 10/13/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Experience at Fairmont Copley!
The Fairmont, and especially our coordinator Ashley Kirouac, were wonderful to work with! We had a slightly non-traditional plan for our wedding, wanting to have a minimony with a big party following and the Fairmont was so accommodating, creating a custom experience for us and our guests. Dinner was exceptional and the team went above and beyond with our dessert buffet. All of our vendors had a seamless experience working with the Fairmont. We highly recommend the Fairmont Copley! -
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Jamie Sent on 10/12/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Royal wedding vibes!!!
I can’t imagine having my wedding anywhere other than the Fairmont Copley Plaza!! Everything from start to finish in the wedding planning process was seamless thanks to the help of our FABULOUS wedding coordinator Ashley. She took all of the stress off our plate and was extremely thorough with every detail. The Fairmont itself is absolutely stunning. Our photos couldn’t be more beautiful thanks to their gorgeous lobby and ballrooms. The food was top notch, our guests are still raving about it!! You can tell when you have your wedding at the Fairmont that they are experts and truly care about their work. I wish I could relive our wedding over and over again because it was perfect!! If you are thinking of having your wedding here JUST DO IT!!!! -
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Amanda Sent on 10/12/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
You can't go wrong!!!
I would give Ashley and all the staff at Fairmont 20 stars if I could! We secured our date in March of 2020 just as the the world shut down due to COVID - after our tour with Ashley, we knew we had to have our reception there. My wedding was on May 1, 2021 - although the size of our wedding was reduced by about 50% due to the pandemic, my husband and I both agree that the day was absolutely perfect and that is largely due to all of Ashley's hard work! Planning a wedding during a pandemic was very difficult and stressful, and I can't even imagine what the process would be like to navigate as a vendor. Ashley did it with ease and still made everything feel special (and fun!) with all the unknown factors throughout the planning process. She was extremely patient the whole way through and always made time to speak with me over the phone whenever I asked and followed up with answers to concerns promptly. Every detail was attended to on the big day and the food was delicious! If you're considering Fairmont Copley for your wedding venue, my advice to you is DO IT! I looked at several other Boston venues, and there really isn't another that compares. The Fairmont is so rich in history and the photo opportunities are unmatched. I look at my wedding photos at least weekly. You are 100% sure to have a beautiful and memorable wedding day here!! -
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Stephanie Sent on 10/18/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Alice is the best!!!
We recently got married at the Fairmont Copley Plaza, and there are not enough positive words to describe how happy I am with Alice and the whole Fairmont Copley team. From beginning to end, Alice was a pleasure to work with and she made sure our big day went perfectly. Alice has been doing this a while and definitely knows her stuff. And to top it all off, the venue is a beautiful Boston staple. All in all, I'm very happy with how my wedding went. :) -
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Ankita Sent on 10/07/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our wedding at the Fairmont Copley was absolutely amazing. We used the St. James Room, Venetian & Oval Room, and the Grand Ballroom for the entire weekend. The actual venue can speak for itself as it's breathtaking but Alice Fay was hands down the best woman and coordinator of the weekend. She made sure everything was perfect and that every detail was captured. She is always so prompt with email responses and always makes you feel so special. We had multiple people tell us how amazing the plated dinner was and saying that it was the best plated chicken they have ever had at a wedding. If I could do it all over again, I wouldn't change anything. The Fairmont was definitely the best decision. The food, service and the rooms were fabulous and made our wedding weekend perfect. -
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Amanda Sent on 08/08/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our wedding here this past weekend and it was OUTSTANDING! Alice Fay did the most amazing job helping us coordinate everything. I couldnt be happier with how everything went. The food, the service, the rooms, the atmosphere. Everyone was absolutely blown away. You should absolutely have your wedding here if you are considering it. You will look back on your pictures and see the most timeless venue. A+ service. No one has ever seen anything quite like it. It is a bang for your buck. You will absolutely be blown away. Thank you to Alice Fay and the rest of the Fairmont staff for giving us the most spectactular wedding!!!!! You all made our day so special for us and every single one of our guests. -
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Jen Sent on 02/13/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Food was amazing. Apps were amazing. Staff was so amazing! There is nothing I can say negatively about the Copley. Everyone was so nice, accommodating, professional, and just so great. Alice was the best person of contact!!! She really helped guide us throUgh the evening and made sure the night was set up for success. The space is also just gorgeous. Wouldn’t change anything!! Everyone loved loved loved the food!!!-
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+3 photos
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Tiffany Sent on 12/16/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We worked with Tracey at the Fairmont and I wish I could give her 10 stars! She was so accommodating and kind throughout the entire process and she helped my dream wedding become a reality. Everything was perfect, from the cocktail hour to the meals... to the after-party! Tracey kept me on track throughout the entire reception to make sure that I was able to do everything I wanted to do. -
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Jo Sent on 09/08/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our daughter's wedding recently at the beautiful Fairmont Copley Plaza and it was a dream come true for our family. We were fortunate to have Alicia Lapriore and her remarkable staff in charge of planning our event. Alicia is a genius at what she does! She is seriously detail-oriented, organized, accommodating and gracious. But even better, she is a warm and caring individual who genuinely cared about making our daughter's wedding perfect...and it was! Everyone from the wonderful valet attendants to upper management treated us with professionalism and friendliness. They were like family. We utilized the Grand Ballroom, Oval Room and Venetian Room all of which are exquisite! Every part of the Fairmont is gorgeous! I highly, highly recommend the Fairmont for your family's wedding. Magical experience!! -
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Molly Sent on 05/30/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Alicia Lapriore and the entire team at the Fairmont Copley Plaza truly made our wedding dreams come true! We held our reception in the Grand Ballroom and could not have been more pleased with the event from start to finish. Alicia is a true professional and made the planning process extremely easy, providing guidance with vendors, answering our (many!) questions in a timely manner, and giving us confidence that the night of the big event would be handled seamlessly as well (and it was!). Our guests have since raved about the exquisite venue, and our parents in particular have commented on how impressed they were with Alicia and the Fairmont team. Everything was first class from this venue, and we highly recommend it for couples looking for an elegant wedding in the heart of Boston! -
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Jillian Sent on 01/20/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I had our wedding reception at the Fairmont Copley on 12/31/15 and could not be happier with our venue choice! The beauty of the hotel speaks for itself but what truly won us over was the staff. Everyone from the doorman to management was so welcoming and accommodating. Our wedding coordinator, Lyndsay P. was incredible. She worked with my husband and I to customize our entire day (timeline, menu, decor, etc.) to fit exactly what we were looking for. Her attention to detail, helpful recommendations and overall excitement and professionalism made our wedding planning process so much easier for Brian and I. Lyndsay, we can not thank you enough! -
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Lauren Sent on 08/17/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Walking in to the Fairmont Copley, you feel like you are in another time and place. From my very first correspondence with Tracey to the final goodbyes a couple days after our wedding, every single person that works for that hotel far exceeded my expectations. I honestly didn't even know it was possible to be that great at your job.
My initial meeting started with meeting Tracey - who was beyond fabulous from the very first conversation on the phone to the in person meeting. Fast forward a couple of months, and Tracey got promoted (no surprise there, as she was truly amazing at her job).Tracey called me up to let us know about her promotion, she would no longer be our wedding coordinator. She told me Alicia would be our new point person there, and that she was fabulous,and we would be taken good care of, and of course she would still be available should we need her for anything at all.
Well she was not kidding, I didn't think it was possible for someone else to be as great as Tracey, but Alicia was. I'm not the most organized person, and I tend to wait for the last minute to do everything, but Alicia stayed on top of everything for me before I even remembered to do anything. I would mention things to her in passing conversation, that I would then forget about, but when down to the wire before the wedding, Alicia had remembered, and had already taken care of. The attention to detail by Alicia, and truly everyone at that hotel is beyond amazing. There is not one thing that didn't go perfectly, thanks to Alicia and the staff at the hotel. I could go on and on and on about this hotel and our wedding, it was really the best day ever, and things could not have gone more perfectly. From the moment you walk into the Fairmont Copley, you know you are walking into a hotel like no other. It is so stunningly beautiful, it's like you are going back in time to another era. -
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User1977219 Sent on 12/19/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great place to have a reception! The staff is very friendly and efficient! They take care of all your needs and take the time to listen to what you want! -
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User1651711 Sent on 06/08/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Elegant. Food was delicious. Accommodations superb -
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User861161 Sent on 03/16/20145 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing place for a wedding!!!! This night was a dream come true!!!! The food was amazing and so was the service. Alice was our coordinator and she was just great! I would recommend this venue again and again. Wonderful place for a fairytale wedding! -
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Jennie Sent on 10/30/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Oval Room was where I always dreamed of getting married. When dealing with this hotel, I spoke to Tracy, Alice, and one other girl and everyone was on the same page so that is great! It's probably my own fault but things seemed to add up pretty quickly and go beyond the estimate. If you are having a wedding here, you might want to ask right of the bat, "beyond your estimate, what are some things that could make the price go up, and by how much?" If I knew this, I may have been able to budget better. I want to commend everyone at the hotel because even for our room block, our guests were delighted by the top-notch service. -
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Heather Sent on 09/04/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Fairmont Copley Plaza put on a stellar wedding for us! The hotel is gorgeous, the food is amazing and the service is A+! From day one Tracey Gavin, Assistant Director of Catering was the best! She was our main contact while planning and she answered questions promptly, she kept us organized, and overall was just a great help. We didn't have to worry about a thing on our wedding day. Everything went perfect! Also, Sarah Rubin, Catering Sales Coordinator helped us with hotel reservations for our guests. She was just as organized and made sure we had all of the information we needed at all times. I am forever grateful that I was able to work with Tracey and Sarah at The Fairmont Copley Plaza and for all of the assistance and enthusiasm they provided us. If you're looking for a beautiful city wedding, check out The Fairmont Copley Plaza! -
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Lucrecia Sent on 03/07/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We held our wedding reception in the grand ballroom. It is a venue fit for royalty. The service and catering was superb. This venue met all of our expectations. Alice Fay (the onsite coordinator) was key in making the night a success. -
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Lauren Sent on 02/13/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Tracey Gavin was our wedding coordinator. My wedding day was absolutely perfect thanks to her. She made the process easy, seamless and fun. She added a ton of extra perks that made the day more spectacular than I could have ever imagined. It was an amazing day that I will never forget thanks to the Fairmont and Tracey!! -
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Shivani Sent on 02/11/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was married at the Fairmont Copley this past summer. I had a traditional Indian wedding, though my husband was not Indian and many of our friends were not. This venue was spectacular - actually knowing more about the ceremony than I did (or possibly my mother). Tracy Gavin was extremely professional, detail oriented - and seemed to be enjoying every moment of what I saw as a stressful event. The hotel itself is beautiful and I have absolutely no regrets about having my wedding here. There were a few venues we considered that were less expensive but the service and beauty of this location made it worth it. -
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Sara Sent on 11/15/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect place for a wedding! This venue is beautiful and staff is great. The service was outstanding, our catering manager Alice, gave us top notch service from day one. She was there to answer every question, guide us through the process and ensure all of our needs were met. On the day of the service was fantastic and the food was everything I hoped it would be. Amazing experience! -
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Meaghan Sent on 08/10/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
From the very beginning stages of our wedding planning with the Fairmont Copley we were treated like royalty. We had an amazing experience with the hotel and all of their staff. We worked with Tracey and she was amazing. She worked with our budget, gave us tons of options, always offered guidance and support whenever it was needed and provided quick solutions for any issues that arose. She had a warm and friendly personality and was extremely easy to get along with. She never pressured us with decisions or forced upgrades. She was a valuable support system. We received excellent communication from Tracey and other hotel staff members in regards to the wedding. They were always updating us and checking in. They were flexible whenever they could be and did everything they could to accommodate us and our guests. The food at the wedding was amazing, the service impeccable and the hotel itself was absolutely exquisite. It was a dream wedding venue. -
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Jacqueline Sent on 08/24/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They were great to work with. Honestly, Tracey and Sarah were my go to?s no I was undotted, no t uncrossed the last month; they truly were on my a&& to get stuff done and thank GOD for that!!!! No detail was left untouched during the day of; who needs a DOC when you have them?.seriously. -
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Jennifer Sent on 06/26/20114.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
absolutely loved having my wedding at the Fairmont. My fiance (now husband) and I were looking for a place with stellar food in a romantic and elegant setting, and we got all that and much more at this hotel. They took care of everything for us, and we felt totally free to enjoy our evening. We were in the St. James wing, and therefore had an entire corner of the beautiful historic hotel to ourselves. The staff were courteous and friendly, and the catering manager and executive chef were even more helpful than I could have ever imagined--it was almost like having a wedding assistant or planner. The night of the wedding, someone was always on hand in order to coordinate logistics, and the food was delicious. My guests are still telling me almost a month after about how wonderful the food was. I highly and unequivocally recommend this hotel. -
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Kaja Sent on 12/12/20094.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had a magical wedding reception at the Fairmont. Tracy was our coordinator and we had our cocktail reception in the Venetian Room and our dinner/dancing in the Oval Room. Can't say enough about how easy they were to work with, how smoothly and elegantly the day went, and how delicious the food was! We esp. LOVED their cake vendor (Cakes to Remember) and how beautifully they presented the cake dessert. They also made sure there was some cake and champagne waiting for us in the bridal suite after the party ended. A wonderful, wonderful place to celebrate our marriage. -
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Lynda Sent on 06/01/20254.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Daughter’s Wedding at the Fairmont
Alice our wedding coordinator was a pleasure to work with. A die hard professional who was prompt and responsive with any questions or concerns. She guided us through out the whole process which made the wedding move smoothly. From the food, service and beautiful venue our guests were very impressed and happy. We received so many compliments and thanks for sharing our day. We highly recommend this venue and can’t praise Alice enough for her professionalism.Fairmont Copley Plaza's reply:
Thank you sincerely for your kind words. It was a true pleasure working with you and your daughter to bring such a meaningful celebration to life. The thoughtfulness and personality you both infused into every detail were remarkable, and it was an honor to see it all come together so beautifully in our event space. We are thrilled that you and your guests enjoyed it! All the best, Alice -
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Brian Sent on 10/19/20214.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Amazing weekend at the Fairmont!
We had an amazing wedding at the Fairmont a few weeks ago! Our wedding was postponed from 2020, so this was a long time coming. From going to look at it in 2019 right up until our farewell brunch on Sunday after the wedding, the staff was wonderful! Alice is absolutely amazing and helped us every step of the way in planning and execution. She has great advice and insights along the way and executed our vision perfectly day of. Our guests loved the food, drinks and atmosphere. I would highly recommend the Fairmont for a classic Boston wedding! -
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Taylor-Marie Sent on 10/16/20214.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fairmont Copley Plaza - Fairytale Wedding!
Fairmont Copley Plaza provided me with the fairytale wedding of my dreams! We wanted to select a venue that epitomized old school Boston charm with a nod to the glitz and glam of the early 1900s era - and it did not disappoint! The guests were absolutely blown away! Fairmont Copley Plaza is truly the Grand Dame of Back Bay, and the ballroom is a perfect location for a bride who is looking for a more traditional wedding reception vibe with a large dance floor, gorgeous chandeliers, and architectural accents that are just beyond. The hotel itself is centrally located and provided my guests with a great starting point to visit the city's main attractions. We worked with Alice Fay as the Wedding Specialist, and she truly hones in on every detail to make it the most perfect event. She is very detailed and makes wonderful recommendations in terms of fitting your budget, as well as assisting with the overall design and layout of the reception. You can tell she is an expert, and my wedding was a testimony to this! The entire staff was very attentive. The food may have been the best part - we chose a sit down dinner, and a lot of guests came up and said it was the best meal they had ever had (and at a wedding no less)! The tuxedo outfit made of chocolate on the strawberries served with the cake - a unique touch that my guests couldn't stop talking about! We can't thank Fairmont Copley Plaza enough for our special day!-
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+3 photos
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Katie Sent on 10/13/20154.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
We had our wedding at the Boston Public Library in August, and many of our guests came from out of town (most notably, my parents and my in-laws). The Fairmont Copley did such a wonderful job of accommodating my family and friends, and really went the extra mile in taking care of my husband and I on our wedding night. My bridesmaids and I got ready at the Fairmont on the day of the wedding, and everything was perfect, including the spread we had set out for breakfast and lunch. The staff at the Fairmont was responsive and professional every step of the way. They even saved the top of our wedding cake for four days before we realized it had been left there. Though we didn't have our wedding or reception there, we really felt taken care of and think the staff there is fantastic. -
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Caroline Sent on 07/05/20154.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
The Fairmont Copley Plaza was a beautiful venue for my wedding reception. Erica went above and beyond to work with us on our menu and signature cocktails, and many guests commented on how delicious the food was. The Venetian Room and Oval Room were gorgeous spaces, and it was great to have the two locations to be able to transition from cocktail hour to the dinner reception. The Copley was very accommodating with all of our requests, including bringing in a taco stand as our late-night snack. We're very happy we chose the Fairmont Copley Plaza as our venue! -
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Cynthia Sent on 06/16/20134.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
The Service I received for our wedding was superb from start to finish. We couldn't ask for more... Thank you! -
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Amber Sent on 10/19/20094.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Our coordinator Alice Fay definitely recieves an A++. She was fabulous to work with throughout the whole planning process. The food was terrific at our reception and the white glove service was impeccable. The Fairmont Copley is truly a step above most downtown Boston venues in terms of class and our event was no exception. Great bar service, beautiful rooms, and our guests raved about the gorgeous hotel the whole weekend. The only reason they wouldn't have a perfect score from us would be the banquet manager who wanted to get everything packed away so quickly towards the end of the night that they kept taking away things we needed (ie our toss bouquet, candy buffet, toasting flutes). -
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Beth Sent on 11/06/20084.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
I would highly recommend the Fairmont Copley to anyone who wants to get married in the Boston area. We had a wonderful wedding planner who helped us create the ceremony and reception of our dreams. I will admit this is a pricey place to get married, but it was so stress-free. Our wedding planner gave us exceptional recommendations for all of our other vendors and they all worked together so that we didn't have to worry about anything at our wedding. My grandparents and my parents both had their receptions there and it has been a wonderful place to get married for over 60 years! -
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Jennifer Sent on 09/17/20144.7 out of 5 rating4.7
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
I had the pleasure of working with Tracey at the Fairmont Copley. It was a fun year of planning. After the intial meeting she was kind enough to let us see the room again with my future in laws and take my mom back a few times. We even got to see some of the renovated hotel rooms which was great. She had a fantastic vendor list that was very helpful and was great on email responding to my questions and concerns. The tasting was the best thing ever! It was so elegant and yummy - very tough choices to make! The cocktail reception I understand was great and the room looked fantastic. We got a sneak peak of the main reception room before everyone else and practiced what to do for the cake etc. Every detail was covered. Tracey took care of everything and my mom and I really loved working with her. My fiance too! -
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Jamie Sent on 11/16/20124.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
I got married at the Fairmont Copley Plaza hotel on Saturday, October 27, 2012. It was such an amazing and magical experience! Erica is the perfect person to assist in any wedding at the Fairmont! From the beginning of the wedding planning to the day of the big event, Erica was very responsive and helpful. From ideas on how to setup the room for ceremony & reception to locating our favorite wines for the reception, she is outstanding! The Fairmont was the perfect setting for our wedding with its older infrastructure reminding us of how old the city of Boston, and the hotel, really is...with a modern update (newly renovated). There is so much history in this particular Fairmont and it is just gorgeous! Wish I could do it all over again! -
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Marlee Sent on 11/21/20234.6 out of 5 rating4.6
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved the Fairmont Copley Plaza!
The Fairmont Copley Plaza was amazing! Ashley K and her staff were perfect. We can't imagine having our special day anywhere else! -
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Emily Sent on 09/28/20104.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
The Fairmont Copley was wonderful for our wedding. It is pricey, but they were willing to work with us to give us a discount for a weekend wedding since our guest count was going to be smaller than usual. They were incredibly flexible, allowing us to use a space we didn't originally reserve for our ceremony when they did not need it for another event. Tracey was a wonderful coordinator and made sure we had nothing to worry about. She even went the extra step to change our linens the night before the wedding when they showed up and the color was a little off from what we expected. -
Quality of service
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Alison Sent on 05/13/20084.5 out of 5 rating4.5
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3.5 out of 5 rating3.5
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Flexibility 4 out of 5 rating4.0
I loved being a Copley bride! The bridal suite was amazing, Lyndsay was a fabulous coordinator, and everything went off without a hitch. I was amazed at the price - for a Boston wedding, they were really good about helping me fit my budget, and it was cheaper than I imagined. -
Quality of service
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Faye Sent on 08/26/20093.9 out of 5 rating3.9
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Quality of service 5 out of 5 rating5.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 4 out of 5 rating4.0
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Value 3.5 out of 5 rating3.5
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Flexibility 3.5 out of 5 rating3.5
This venu is unique and impressive. We loved the place a lot because I couldn't find another place just like that in Boston. The price is high but the service and food is great. -
Quality of service
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Christina Sent on 10/20/20071.5 out of 5 rating1.5
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Quality of service 1 out of 5 rating1.0
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Average response time 1.5 out of 5 rating1.5
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Professionalism 2 out of 5 rating2.0
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Value 1.5 out of 5 rating1.5
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Flexibility 1.5 out of 5 rating1.5
My experience at this hotel was not a memorable one. My husband and I paid well over $50k for this venue. The room was beautiful thanks to my small time vendors. The banquet manager grabbed food away from my husband while we were eating so we could "hurry things along". We were running behind yes... but not far enough behind to be treated so horribly. Some of the waiters and waitresses were even rude to my guests. Telling them to sit down and not to drink so much wine. They gave my car to a uncle of mine and charged my room and him. The flowers the night of the wedding they wouldn't take them all to our room. I gave some to my mother in law to take home. The next morning I saw them displayed all over the hotel. These are just a few of the things that went on the 4 days and 5 nights I stayed there. After all said and done about a week later I received a comment card in the mail. I of course scored them as I saw fit. A month later I received a phone call from one of the catering managers apologizing of course and telling me they would get back to me in a week. I have heard nothing from them as of today and my husband and I are happily married for almost 4 months. I would not recommend anyone spending the amount of money we did there for the service that they see as quality. -
Quality of service
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User2942688 Sent on 11/15/20160.5 out of 5 rating0.5
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Quality of service 0.5 out of 5 rating0.5
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Average response time 0.5 out of 5 rating0.5
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Professionalism 0.5 out of 5 rating0.5
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Value 0.5 out of 5 rating0.5
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Flexibility 0.5 out of 5 rating0.5
We booked a block of rooms as well as our own suite here. The feedback from our guests was negative, and we were also very disappointed. We would definitely not recommend this hotel. -
Quality of service
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