Expo Limousine Reviews
Reviews
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4.7 out of 5 rating
4.7
Very good
41 reviews
Recommended by 94% of couples
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Quality of service 4.6 out of 5 rating4.6
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Average response time 4.7 out of 5 rating4.7
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Professionalism 4.7 out of 5 rating4.7
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Value 4.7 out of 5 rating4.7
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Flexibility 4.8 out of 5 rating4.8
Awards
41
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Ardyn Sent on 10/17/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Weeding day
I recently used his limo service to attend my suster wedding in Houston, Texas, and the experience was absolutely top-notch from start to finish. The vehicle arrived right on time, spotless, and stocked with cold water and comfortable seating — perfect for the warm Texas day. The driver was professional, courteous, and knew the best routes to avoid traffic, making the ride smooth and stress-free.
The limo added an extra touch of class to the occasion — elegant, quiet, and perfectly cooled for the Houston heat. The driver even helped with my luggage and made sure I arrived right at the wedding entrance without any hassle.
If you’re looking for reliable, luxury transportation for a wedding or any special event in Texas, I highly recommend this company. Great service, excellent communication, and a truly memorable ride! -
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Tracey Sent on 10/14/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very reliable and enjoyable experience!
They were so easy to work with, punctual, friendly and enjoyable. The limo was beautiful and inclusive of waters and champagne! -
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Jackie Sent on 09/06/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent Service – Professional and Reliable
I had a wonderful experience with Expo Limousine. The service was prompt, professional, and stress-free from start to finish. The vehicle was spotless and comfortable, and the driver was courteous and dependable. Everything ran smoothly and right on time, which made the day so much easier. I would definitely recommend Expo Limousine to anyone looking for reliable and top-quality transportation. -
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Monica Sent on 11/22/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing service!
My husband and I got married this past September and we used Expo/Rollo Limousine for transportation for our entire wedding party and our parents. It was a huge hit! We reserved the Lincoln Navigator Extra Stretch and it couldn't have been better. It was beautiful, spacious, comfortable, and clean. They were very responsive via email and phone calls throughout the planning process and accommodated all of our requests. They provided excellent, professional service, arrived on time, and eliminated all of our transportation worries so we could focus on our big day. We loved working with them! -
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Mikaela Sent on 06/21/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent service!
They were responsive and reasonable, and had excellent service! -
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Marylou Sent on 09/29/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience
Expo limo was very accommodating during such diffcult times. We really loved working with them. -
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Alexa Sent on 07/29/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful experience!
We had the gorgeous Rolls Royce for our wedding and I was so impressed with how professional the service was! Dan, our driver, was extremely attentive. It actually started down-pouring on the way to church and Dan helped me to and from the church with an umbrella, and even made sure the train of my dress was ok! Went above and beyond for sure! I would recommend to anyone looking for a high level of service. And the car was awesome!Expo Limousine's reply:
Thanks for your review and your kind words! I had a great time being a part of your wedding and we wish you tons of health and happiness as husband and wife! - Dan -
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Fatima Sent on 05/08/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
#Issakabavoyage
Awesome to work with! I would recommend them to anyone looking for a professional limo service.Expo Limousine's reply:
Thank you! It truly was a pleasure working with you for your wedding. Everyone was so kind and friendly! We wish you the best of luck and love in marriage! -
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Stefano Sent on 05/06/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great People and Great Service
I’d have to say this was the most stressful part of planning but the guys at Expo Limo made it pretty painless. The deposit process was a little tricky but overall everything was smooth. The Mercedes limo was unreal. I’ve never seen anything like it and the driver (who’s name I forgot) was great. He was attentive, mildly engaging but not overly intrusive in our day. -
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Matthew Sent on 10/13/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Expo Limo was easy to coordinate and communicate with, showed up early, and was perfectly nice and professional in every way. I would recommend and would use again! -
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Vanessa Sent on 09/09/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Expo limousine is the best! We used the Mercedes for my wedding it was in beautiful condition, comfortable, and clean! Our driver Dan was awesome. He allowed my little dog to ride with us to the church so she could join us at the wedding. He helped each of my maids,mother, and me out of the limo. He also helped with my dress at the church before walking down the aisle. He was so professional, accommodating, easy to work with, and nice! I highly recommend them! -
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Robin Sent on 06/08/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cars are perfectly maintained and Staff always professional and friendly.. only limo company I would ever call -
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Sabrina Sent on 07/08/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dan and crew were very helpful and booking was easy, I did it all over the phone. Drivers arrived on time and were extremely professional! All 3 Limos were nice and clean. Would use again. -
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User2431749 Sent on 11/18/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great job will use them again. Expo was great. I don't like to right things about companies but I would use them again and recommend them to others. -
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Olivia Sent on 10/24/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We used Expo for our wedding day and they we're a pleasure to work with. We used their Hummer Limo and had both sets of parents, 2 flower girls, 8 bridal party members, as well as my husband and I in the limo and it still felt spacious. The inside was stunning and the driver made sure he helped everyone get in and out of the limo with ease as well as cracking a few jokes to help ease some stress. He arrived early enough to be able to turn around when I realized I forgot something where we were getting ready and still got us to the venue in plenty of time. He also stayed after dropping everyone off so that my husband and I could get a few pictures inside and outside of the limo. This company has great customer service skills, communication, and are very flexible. I can't say thank you enough for providing the beautiful Hummer at our wedding! -
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User2262451 Sent on 08/09/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The guys over at Expo Limo are great! We used them for wedding day transportation in the North Shore area for my husband and his groomsmen to the ceremony/reception venue. The Porsche SUV was beautiful, and the driver was really great to them. They arrived to get them early to make sure everything went smooth, and of course the booking process was super easy. We took the limo back at the end of the night, and again nothing but professionalism! I would recommend Expo not only for any event, but especially for wedding transportation! -
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Heather Sent on 07/18/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great service and limos! We ordered a traditional Lincoln Town Car to save money, as all we needed was transport as our ceremony and reception were at the same place, and it was 10mins from our house, but day of, they showed up with a stretch Navigator! At the end of the night, it was a Rolls Royce that got us to Boston in no time, and what a joy it was to ride in that car! Joe and Dan are great guys to work with and they have got to be the cheapest place in the Boston/North Shore area...believe me, I called around so I know. Very satisfied, and my worries about being late/traffic due to 4th of July holiday disappeared when they showed up to my house in Beverly earlier than expected. Look no further for your transportation needs. -
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Adriana Sent on 11/25/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I used Expo/Rollo for our wedding day - we rented the Hummer and the Rolls Royce and we were very well taken care of! They arrived on time and were professional! Can't ask for more! -
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Nicolle Sent on 07/26/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved our service and the limo was gorgeous! It was great that our driver knew how everything worked at our church and kept me calm before I went down the aisle. Thank you! -
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Alisha Sent on 07/17/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We wanted a white Cadillac Escalade for our wedding and were so happy when we finally found a company that had one. Prices are very reasonable. Dan always responded right away anytime I emailed him. He also arranged for us to come and see the escalade to make sure it was what we wanted. Our driver was awesome and so nice. He arrived early which was great considering the festival that was going on that weekend. Once we got to the church he helped with fixing my train and held my bouquet while I waited. He made sure my husband and I got our champagne as soon as we got into the limo. I defiantly recommend them for any event you need a limosuine for. Great service! -
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Ashley Sent on 12/22/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I don't know why this place has 2 different names but they seem to be the same thing. We had a great experience, they were on time and willing to make several trips between the hotel and venue. We had a non-traditional timeline and they were more than willing to work with us. Even when we added an extra trip the day of our wedding (Dad forgot his pants and needed to make a late trip to the mall!) they were professional and added the extra trip with no problem. Communication was great leading up to the event, they were always flexible and professional. Highly recommended! -
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Veronica Sent on 09/16/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Expo limos provided us with 5 limos for our wedding. We could have not asked for a better group of men to handle our special day. We did not have to worry about pick ups of drop offs, the team was prepared and always ahead of schedule. They made our bridal party feel comfortable and especially made me the bride feel relaxed before taking a long walk down the aisle with refreshments and much needed pep talks ( special thanks to Dan!). Expo limos you are amazing and the next time we need a limo get ready because we are coming for you! -
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Shaila Sent on 04/30/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We married on April 14th 2012 and I just want to say that you guys are fantastic! Thanks for always being so professional and just making us feel special on our big day! I strongly recommend them, they will not disappoint you. Thanks again!! -
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Melissa Sent on 05/05/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Expo Limo was fantastic for our April 9, 2011 wedding! Nice selection of cars and great prices and they even upgraded us for free when an even better limo was still available for our wedding. The drivers were fun and Dan at the office was great! A great choice for any event! -
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Dan Sent on 02/27/20105 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Expo Limousine went above and beyond for my sister's wedding. They helped her with her dress, help organize for photos and made sure all my guests arrived on time by providing shuttle service to and from the Peabody Marriott to the Danversport Yacht Club. Changing and Adding vehicles was no problem, they catered to us specifically. Awesome service. -
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Linda Sent on 08/25/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exceptional service! We booked the Porsche limo and loved it! Dan was a fantastic driver and even helped the bridal party out at the church letting us know the best place to stand so guests wouldn't see my dad and me before the bridal entrance. -
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Miriam Sent on 07/01/20095 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I completely recommend this limo company. We got 2 of their limos and they were both great! Everyone loved the limos, especially the Rolls!!! Very professional company. Thank you for a great day!!! -
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Tamar Sent on 10/30/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Expo limo was great. The limo was so nice. They were very professional showed up on time, and they were very easy to work with. And the price was very reasonable. -
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Francia Sent on 06/08/20184.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
They were great! Made my special day very smooth -
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Emily Sent on 09/13/20164.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I booked this very last minute before my September 9th wedding. I would guess maybe 2-3 weeks out. I had trouble contacting them via email and phone a couple of times but that was later explained to me on the phone that there was another client on the phone when I tried calling and they did receive my voice mail.
I had booked the Jag and was upgraded to the Mercedes with no charge due to an issue with the Jag..,that was absolutely awesome!
I being the bride was completely oblivious to the fact that one of the owners, Dan, was our limo driver for the day. I felt so horrible I did not make the connection right away but explained I was in a "wedding" zone. He took us every where we had asked him too and he even made additional stops. He was very patient with my requests and the "down time" between salon trips, hotel and venue.
I had a scare with my veil piece missing so my aunt took the limo back to her house. Dan was listening to my aunt explain why she needed the limo back to her house and he so very kindly and awesomely explained his mother owns a bridal store and would drive her to the bridal store to replace my veil piece if need. TALK ABOUT AWESOME SERVICE!!!!
I think one of the BEST things about this company was the fact that I came down from my hotel room with the girls at 1055am and they were already outside WAITING FOR US when we had reserved it for 11am. THAT IS SUPER IMPRESSIVE!!!
I should also mention that I had the limo reserved until 6pm. We got a late start from my aunts out to the wedding venue and were caught in traffic. I was panicking because I know we only had the limo until 6pm. Dan said not to worry about it and just worry about the wedding. He got all the girls and myself to the venue as fast as he could (in rush hour Friday traffic) and we made it time to spare before the ceremony. He not only was so kind about going past the contracted time but he got us there quickly and safely. I can NOT thank him enough! -
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A. Sent on 10/13/20124.8 out of 5 rating4.8
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Expo limo was very reasonable. They upgraded our limo the day before our wedding from a 14 passenger to a 20 passenger hummer. Although I wasn't aware of this the day of, I found out that the limo was 15 minutes late picking up the groom and groomsmen to bring them to the church. Luckily, the girls and I made it to the church on time and I was never even aware their was an issue. Other than that, I was happy with expo. -
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Mekia Sent on 11/21/20094.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They really know how to take care of you at Rollo.The Escalade is a monster limousine that is excellent for transporting big partys.We got to our ceremony and reception on time thank to their coordination and planning. -
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Cathy Sent on 06/26/20094.7 out of 5 rating4.7-
Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
great service! upgraded us for free and gave us two limos. everything worked out perfectly. -
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Olivia Sent on 10/03/20234.6 out of 5 rating4.6-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Provided our bridal limo & rolls royce getaway car!
We were happy with the service we received from Expo! They were very communicative and responded whenever we sent emails. Their was a lot of back and forth since we booked later in the process, had multiple reservations, and had to confirm logistics. Showed up on time, got us where we needed to go efficiently (which was a worry because of the distance between the ceremony and reception venue), and were very nice and personable. My family liked the driver very much! Only critique - we would have preferred to tip in advance so we didn't have to worry about it on the day of and their was some confusion with the driver at the end of the night (we had paid for 1-hour drive home but we were told it was just for transport, ultimately he took a very long ride home and we got what we paid for but was a little annoyed by the back and forth). Wish we had taken pictures of us with the rolls royce, it was beautiful!Expo Limousine's reply:
Hi Olivia. Thank you for your kind review.
I think you may have us confused with the other company you hired for the other 2 vehicles (either the Bus or the Escalade). Our gratuity was included and while I personally provided transportation for you both during the day with the Mercedes GLS Limousine and after the reception with the Rolls Royce, I never pressured your party for a gratuity nor did I receive an additional gratuity. I do remember there was some confusion at Tupper Manor and one of bridesmaids was very nice about everything and apologetic but I told her not to worry as I was all set.
I feel like we never really spoke on the phone to coordinate with the Rolls Royce transfer as we did most of the booking process over e-mail. That could be why there might have been miscommunication regarding your after reception transfer. I apologize for any confusion there may have been regarding waiting times and the particulars of the transfer.
It was a pleasure being a part of your big day.
-Dan
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R Sent on 04/22/20134.6 out of 5 rating4.6
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We were looking high and low for a Porsche Cayenne limousine for the wedding. Daniel at Expo/Rollo was very responsive and made arrangements for us to take a look at the limo before booking. For the wedding day, the car was there on time in beautiful condition. The driver was a little rough around the edges and smoked when we were driving. When we asked him to put it out, he quickly did so and though a bit rough, was very friendly. It was the car we wanted for the priced we wanted - we couldn't ask for much more than that! They have a lovely fleet of cars - good folks to do business with! -
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Alison Sent on 05/13/20084.5 out of 5 rating4.5
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I fully recommend these guys. They gave me a deal on the most beautiful Jaguar limo. They even agreed to pick up the groomsmen, drop them off at the church, then come back and pick up me and the bridesmaids for no extra cost! The limo driver was so polite and helpful. -
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User895234 Sent on 08/10/20124.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 2 out of 5 rating2.0
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Flexibility 5 out of 5 rating5.0
the rolls royce is nice but not worth the money the air conditioner did not work wellExpo Limousine's reply:
I appreciate the feedback and would like to discuss this issue further. I have personally driven that vehicle for every wedding this year except for 1 and have not had any issues with the A/C. Please call me at your convenience and would love to find out why you were disappointed and hopefully make some alterations in the vehicle to improve the circulation of the A/C. I don't have your name nor your wedding date so I would love to speak with you. Dan - 781-289-0877 -
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Betty Sent on 07/25/20114.3 out of 5 rating4.3
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Quality of service 3 out of 5 rating3.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3.5 out of 5 rating3.5
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Flexibility 5 out of 5 rating5.0
Initially booked a 10passenger limo but two weeks before wedding was able to upgrade to Hummer limo at discounted rate. Very responsive to emails/phone calls and advised us to allow for more time since we wanted to make a couple rounds between venues. Very punctual and professional. Limo was very clean. Service included champagne for the wedding party and helping bride into and out of the limo. Main complaint was the heat in the limo although this could be due to the fact that it was 100 degrees in Boston, but air conditioning did not really seem to be working and we were all sweating in there and my hair style went from curly to messy/straight.Expo Limousine's reply:
Hi Betty. I appreciate the feedback and the positive review. The driver did tell me the air conditioning wasn't doing much that day. It was blowing cold but not making much difference in the comfort inside the vehicle. I had already had in mind I was going to send you something for the inconvenience and hope other than the extreme heat everything else was perfect. Again, I appreciate the feedback. Thanks and it was a pleasure being a part of your wedding, Dan -
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Michelle Sent on 11/10/20113.6 out of 5 rating3.6
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Quality of service 3 out of 5 rating3.0
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Average response time 3 out of 5 rating3.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
We got the jag & escalade for our wedding. The jag on the site says it's a 10 passenger, we had 8 adults (no one really big) and the flower girl and it was a really tight squeeze. My wedding was in July so it was pretty hot that day and the AC in the jag was either not working and wasn't working very well it was a brutal 30 min trip to the church. We thought the heat issue was because the car was full but my husband and I took the jag to the reception and it was just as hot with just the 2 of us. We also had a CD that we wante to play on the way to the church but for some reason we couldn't get it to work, the driver wasn't too concerned with it not working and never tried to help.
The escalade was a different story the AC was blaring no heat issues there. I did hear from my bridal party who took the escalade to the reception that they were having an issue with the CD player and the driver actually pulled over to resolve the issue so everyone was very pleased there.
Overall Expo service was OK, but I def would not recommend the jag. -
Quality of service
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Nancy Sent on 05/08/20191 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Horrible! Ruined wedding night
WEDDING NIGHT RUINED. Expo limousine charged me $650 for a car that i did not agree on or sign for. We were suppose to get picked up by a Porsche limo but they picked us up in a different limo. There was no communication and no agreement for the other limo. Daniel Rollo, the guy in charge told us it was an “upgrade” but we didn’t ask for this car nor did we want it. We ended up taking lyfts home. And they still charged us for the car! Rude and unprofessional. If i could sent an attachment i would to show everyone the email chain back and forth with Daniel. He was being a smart ass stating “sorry the limo wasn’t good enough for you but the Honda from Lyft was” do not book with this company if you want your wedding night ruined! I booked with them months and months in advance to ensure everything would go smoothly and this happens! There’s plenty of other companies out there. Horrible. -
Quality of service
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Mary Sent on 09/13/20111 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Rented both rolls royce and limo from them. Before ceremony limo was to make two trips, one to take groomsmen from hotel to church and then take the rest of bridal party. They didn't make it back in time to take the bridesmaids. They had to find a bus to get there. This wouldn't have been a problem, except after event I found out that they charged me overtime without my knowledge. Then, I decided to note that they did not complete full service on their end and they lied to me about it being our fault. I even told them I had proof we were not late as I had photographers time stamps showing our party was ready and they are claiming that we doctored pictures. Horrible customer service and lies to get more money.Expo Limousine's reply:
Groomsmen were over 35 minutes late getting into limo causing the Hummer limo to not be able to make it back in time to get bridesmaids. The Bride wasn't even in the Rolls until after 1:45pm which was her ceremony time, 45 minutes after I was contracted to be there(1pm). Bride moved ceremony up 15 minutes without notifying us. Bridesmaids went in shuttle bus, that the bride contracted for her guests. Groomsmen caused everything to be late and she was charged for an additional hour for both cars since they went overtime. I tried to reason with her numerous times. We have GPS tracking on our limousines to ensure exact arrival times and she does not want to acknowledge that the cars went over her allotted time. I would have offered a gift certificate if the first words on her e-mail weren't "I have friends who are lawyers and I'm going to sue for the entire cost of both vehicles." We try our best to provide the best customer service to our clients. She was provided 2 limousines that were on time, with excellent chauffeurs who catered to her and her guests. -
Quality of service
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