Gem City Travel Reviews

Reviews

• Featured

  Tina R. Sent on 09/28/2019
  5 out of 5 rating

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  Our Re-Tie was amazing!!!

  Maria at Everlasting Memories Vacations encouraged us to enjoy a Re-Tie ceremony in St. Lucia to celebrate 30+ years of marriage. My husband was hesitant but it ended being the best thing we ever did on a vacation! The staff was awesome and we felt SO special! Maria rocks!!!

  Maria at Everlasting Memories Vacations encouraged us to enjoy a Re-Tie ceremony in St. Lucia to celebrate 30+ years of marriage. My husband was hesitant but it ended being the best thing we ever did on a vacation! The staff was awesome and we felt SO special! Maria rocks!!!
• Brandee Sent on 04/04/2017
  5 out of 5 rating

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  we had an excellent experience!
  

  we had an excellent experience!
  
• Montez Sent on 01/06/2017
  5 out of 5 rating

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  Our agent Maria was absolutely wonderful. I don't think I have enough space on this forum to explain how great and helpful she was. She made my wife and my wedding trip to Jamaica so effortless on our part. Maria was there to help us every single step of the way. She answered all of our questions in a timely manner, and she was always looking out for our best interest.
  
  My wife and I planned to have both of our family join us on our vacation, we planned to have about 30 people at our wedding. But they all dropped out on us at the last minute. We were a little bummed about going alone, but we were willing to do this on our own. And on the day of the wedding our travel agent Maria and her husband surprised us and joined us for our very special day. She went over and beyond and I will NEVER EVER forget what she did for us.

  Our agent Maria was absolutely wonderful. I don't think I have enough space on this forum to explain how great and helpful she was. She made my wife and my wedding trip to Jamaica so effortless on our part. Maria was there to help us every single step of the way. She answered all of our questions in a timely manner, and she was always looking out for our best interest.
  
  My wife and I planned to have both of our family join us on our vacation, we planned to have about 30 people at our wedding. But they all dropped out on us at the last minute. We were a little bummed about going alone, but we were willing to do this on our own. And on the day of the wedding our travel agent Maria and her husband surprised us and joined us for our very special day. She went over and beyond and I will NEVER EVER forget what she did for us.
• Kayla Sent on 01/16/2017
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  Karen at Vacation Van was so easy to work with! From the get go, she gave us plenty of reading material and helped us narrow down what places would be the best fit for what WE would enjoy to do on our honeymoon. We ended up utilizing our travel insurance and changed our initially booked trip. She made this process easy as possible and took us back to step one with options of hotels that would fit us best. We ended up in Hawaii and throughly enjoyed our stay! I would highly suggest Karen and the Vacation Van to those looking for assistance in booking their next vacation or honeymoon!

  Karen at Vacation Van was so easy to work with! From the get go, she gave us plenty of reading material and helped us narrow down what places would be the best fit for what WE would enjoy to do on our honeymoon. We ended up utilizing our travel insurance and changed our initially booked trip. She made this process easy as possible and took us back to step one with options of hotels that would fit us best. We ended up in Hawaii and throughly enjoyed our stay! I would highly suggest Karen and the Vacation Van to those looking for assistance in booking their next vacation or honeymoon!
• Cody Sent on 01/18/2017
  4.6 out of 5 rating

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  We recommend the vacaction van to anyone always helpful.

  We recommend the vacaction van to anyone always helpful.
• Traci G. Sent on 07/28/2020
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  Absent Agent

  I´m becoming increasingly concerned as our November 7, 2020 date approaches. It has literally been months since we have heard from Maria and 3 of our guests will not be attending due to their inability to get in contact with her. I certainly understand that we are experiencing a pandemic but the communication was poor before that and I would expect that with the pandemic going on the communication would ramp up to let us know about the numerous changes or advice on whether to travel or not. We literally are concerned that perhaps she no longer works there and no one has informed us.

  I´m becoming increasingly concerned as our November 7, 2020 date approaches. It has literally been months since we have heard from Maria and 3 of our guests will not be attending due to their inability to get in contact with her. I certainly understand that we are experiencing a pandemic but the communication was poor before that and I would expect that with the pandemic going on the communication would ramp up to let us know about the numerous changes or advice on whether to travel or not. We literally are concerned that perhaps she no longer works there and no one has informed us.
• Kristen L. Sent on 03/22/2020
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  Do not use them!

  I can’t tell you how bad our experience with Maria at Everlasting Memories was. Once we booked our stay we couldn’t get Maria to respond to anything. We would spend 1-2 months trying to get her to answer our emails. It took us 3 months to get airline tickets, and when she booked them she never even told us what airline it was. I had to call and book our excursions myself as she never answered our emails on what we wanted to book. Please find another company to use, she will seem great up until you book and you will never get answers or hear back from her again!

  I can’t tell you how bad our experience with Maria at Everlasting Memories was. Once we booked our stay we couldn’t get Maria to respond to anything. We would spend 1-2 months trying to get her to answer our emails. It took us 3 months to get airline tickets, and when she booked them she never even told us what airline it was. I had to call and book our excursions myself as she never answered our emails on what we wanted to book. Please find another company to use, she will seem great up until you book and you will never get answers or hear back from her again!
• Erica Sent on 09/10/2019
  1 out of 5 rating

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  Do not book

  I recently attended a wedding at XCaret Mexico over Labor Day and my vacation travel agent was Maria Snizik in Ohio. 
  Initially, when the trip was booked months ago, Maria was very on top of it, and got our flights and reservations scheduled for myself and 5 others in my family. We were very excited to go to XCaret for a cousin's wedding.
  However, after our trip was booked in April of 2019, we had plentiful issues contacting Maria and receiving information. I  was very proactive and reached out to her to get information about excursions and dining, and each time she said we can schedule in a couple weeks. So I continued to reach out when I did not hear from her. But she still said we have to wait longer. There were several months when she did not return my phone calls or emails. I eventually had to contact all of the other team members at the Ohio Office just to get her to return my message. I was very frustrated with this. I had to contact other people at the office on three different occasions because she would not return my emails/phone calls. I was able to move past this over time because I was excited for Mexico.
  However, a couple of months before our stay at XCaret, Maria sent us forms to fill out for the dining and excursions, but she never got back to us to let us know if they were confirmed. I continued to contact her and did not hear back. This was very stressful and created a lot of anxiety for our family. I even contacted the resort independently and they said if I had the confirmation number I could book these things. I was more than happy to book these myself. But, when I reached out to Maria several times, she did not respond with the confirmation number at all. She seemed all talk--telling us everything she was going to do, and then nothing ever happened. It was a waste of time and energy to work with her. 
  Two days before the wedding, she still did not know if anything was confirmed. 
  When we arrived at the resort, they had no dining reservations scheduled for us and no excursions. We had paid Maria to do these things for us. We had requested 2 parks and 3 dinners. They were not able to accommodate us for any of the dining reservations because they were booked out. I do not understand why or how Maria was not able to reserve any of these things for us. We spent all of our first day at the resort being extremely stressed out trying to book things last minute with the hotel. It was not until after we were checked in at the hotel that Maria actually reserved a ruins tour for us. 
  We are very dissatisfied with our vacation planning through Maria.  We paid a lot of money to go to Mexico, and we missed out on so many things that were included. I have planned many trips on my own and through other tour companies, and this was the worst experience I have ever had. Not only was the communication from Maria disappointing and concerning, but we missed out on more than half the things we planned to do at the resort. I would hate for anyone else to have to work with her and have the same experience, especially if it's someone's honeymoon or wedding. Those are special days that should be easy, fun, and some of the best days of your life. 

  I recently attended a wedding at XCaret Mexico over Labor Day and my vacation travel agent was Maria Snizik in Ohio. 
  Initially, when the trip was booked months ago, Maria was very on top of it, and got our flights and reservations scheduled for myself and 5 others in my family. We were very excited to go to XCaret for a cousin's wedding.
  However, after our trip was booked in April of 2019, we had plentiful issues contacting Maria and receiving information. I  was very proactive and reached out to her to get information about excursions and dining, and each time she said we can schedule in a couple weeks. So I continued to reach out when I did not hear from her. But she still said we have to wait longer. There were several months when she did not return my phone calls or emails. I eventually had to contact all of the other team members at the Ohio Office just to get her to return my message. I was very frustrated with this. I had to contact other people at the office on three different occasions because she would not return my emails/phone calls. I was able to move past this over time because I was excited for Mexico.
  However, a couple of months before our stay at XCaret, Maria sent us forms to fill out for the dining and excursions, but she never got back to us to let us know if they were confirmed. I continued to contact her and did not hear back. This was very stressful and created a lot of anxiety for our family. I even contacted the resort independently and they said if I had the confirmation number I could book these things. I was more than happy to book these myself. But, when I reached out to Maria several times, she did not respond with the confirmation number at all. She seemed all talk--telling us everything she was going to do, and then nothing ever happened. It was a waste of time and energy to work with her. 
  Two days before the wedding, she still did not know if anything was confirmed. 
  When we arrived at the resort, they had no dining reservations scheduled for us and no excursions. We had paid Maria to do these things for us. We had requested 2 parks and 3 dinners. They were not able to accommodate us for any of the dining reservations because they were booked out. I do not understand why or how Maria was not able to reserve any of these things for us. We spent all of our first day at the resort being extremely stressed out trying to book things last minute with the hotel. It was not until after we were checked in at the hotel that Maria actually reserved a ruins tour for us. 
  We are very dissatisfied with our vacation planning through Maria.  We paid a lot of money to go to Mexico, and we missed out on so many things that were included. I have planned many trips on my own and through other tour companies, and this was the worst experience I have ever had. Not only was the communication from Maria disappointing and concerning, but we missed out on more than half the things we planned to do at the resort. I would hate for anyone else to have to work with her and have the same experience, especially if it's someone's honeymoon or wedding. Those are special days that should be easy, fun, and some of the best days of your life.