Event Rentals by Rothchild Reviews
View more informationReviews
4.3 out of 5 rating
18 Reviews
4.3 Good
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Quality of service 4.2 out of 5 rating
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Average response time 4.3 out of 5 rating
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Professionalism 4.3 out of 5 rating
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Value 4.4 out of 5 rating
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Flexibility 4.4 out of 5 rating
88%
Recommended by couples
Awards
18
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Hannah P. Sent on 01/18/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Super easy
We rented table cloths and napkins with Rothchild. I thought the price for everything was very fair. They had our colors and changed what we wanted when we asked at the last minute. We had a great experience. -
Quality of service
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Stacy N. Sent on 06/06/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Good experience!
Rothchild Event Rentals was a pleasure to work with. They were recommended to me by my wedding coordinator. They were professional and constantly edited the quote as I added and removed things. We would recommend them to anyone hosting an event! -
Quality of service
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Rebecca W. Sent on 11/03/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
An absolute yes!
Rothchild's provided our chairs and our couples table. The rental process was an absolute breeze! They took care of everything we needed and added things along the way without hesitation. Highly recommend! -
Quality of service
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Holley Sent on 10/25/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great value
Responsive and great value, the drop off crew was helpful. Easy to work with too. -
Quality of service
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Hana D. Sent on 07/19/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great to work with!
We rented our linens through Rothchild Rentals - they were great! Responsive, professional and courteous. -
Quality of service
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Andrea Sent on 03/22/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Rothchild provided tables, linens, chairs, tents and lighting for my outdoor wedding. It turned out great and was nice to have a one stop shop for all those things. -
Quality of service
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Hannah Sent on 01/10/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Everything was easy and delivered on time for our wedding. Sarah and Laura were amazing contacts! Thank you so much for our beautiful linens and lighting for our wedding in downtown Knoxville! -
Quality of service
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Caitie Sent on 10/22/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excellent service
Responsive and attentive! Will definitely use again in the future! -
Quality of service
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Paula Sent on 10/14/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Highly recommend this company to anyone! They worked with our budget and price matched other companies. The crew that came to set up the tent was extremely friendly to work with! They were actually early! I loved working with this company. -
Quality of service
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Lauren Sent on 04/10/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Working with Sarah and the team at Event Rentals by Rothchild was an absolute pleasure! First of all, their customer service was fantastic! When choosing vendors, my main goal was to find teams that were excited to work with me, especially on the happiest day of my life! I spoke with other rental companies that were very unfriendly. Secondly.... they were lower priced than competitors! Sarah was a huge help when she came out to my venue to help decide what the best tent size and layout for my vision. Their selection of rentals was great, the leather couches and chairs were brand new and flawless, and the guys even cleaned the chairs - no scuffs or marks! Set up was fast, even in the rain, and the team all went above and beyond in getting my venue ready for the day! Sarah tied countless bows, came back to make a few finishing touches the morning of the wedding, and was worth her weight in gold! I will not recommend anyone else for rentals!!!!
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Quality of service
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Susan Sent on 12/01/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
From day one, Kasey was very easy to work with and very quick to respond to emails. We liked that they also offered linens, which is why we went with them instead of another caterer. However, the linens were faded so we ended up buying our own on Amazon for half the price! Other than that, the food tasted even better the day of the wedding than on tasting days. I would definitely recommend them and consider them for future events. -
Quality of service
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Barbara Sent on 06/01/20144.8 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I was happy with my rental supplies from Rothschild's. The reason I went with them was because their prices were a little better than the others, but I did have to pay a good bit for the delivery fee to Gatlinburg. The local rental companies did not have what I needed. The glasses and tablecloths were all clean and in good condition. The big cylinder vases had to be cleaned and were not all the same height because one or two of the tall ones broke on the trip there, but at least they brought extras, thank goodness. Steve was always easy to get ahold of and very professional and polite. -
Quality of service
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Laura H. Sent on 12/29/20204.6 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Very flexible, execution not perfect
Leading up to the weekend of our wedding the pricing was fair, the responsiveness was great, and they allowed me to change my order several times due to the pandemic. However, the day before (end of working hours on Friday) the delivery was ~10 items and I could not get a hold of our contact. This ended up being solved (they delivered the missing items) Saturday morning but it was stressful nonetheless. We were extremely apologetic and refunded us in part for the inconvenience but this is something I would want a couple to be aware of. -
Quality of service
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Barbara Sent on 06/27/20144.2 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
We had our wedding at Dara's Garden so again, we were kind of stuck with using Rothchild for our rentals. We didn't have any issues with Rothchild and they definitely have the best price for table runners so we were fine with using them. I didn't have any exceptional experiences with them but I also didn't have any issues with them so I would recommend them. -
Quality of service
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User2344617 Sent on 10/01/20154 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Rothchild Event Rentals was really great to work with in planning my wedding. I came to them kind of late in the process and they were able to get all the items I needed. And when rain threatened, they added sides to my tent at the last minute. They brought me tent lighting at the last minute, coming back from another event they were taking down to make sure I got it.
My coordinator with Rothchild was really lovely and helpful in the planning. She sat down with us and helped plan out our tent layout and spacing to maximize the space, and more importantly didn't try to sell us anything we didn't need. Trying to stay on a budget, I really appreciated her understanding. -
Quality of service
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Amanda Sent on 05/24/20132.5 out of 5 rating
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Quality of service 2.5 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 2.0 out of 5 rating
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Value 2.0 out of 5 rating
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Flexibility 3.0 out of 5 rating
After receiving the wrong lighting, missing 77 chairs, only receiving half of a dance floor ( that wasn't what I selected), and being told there are no white linens for tables or napkins ... I thought they wouldv'e done more than accuse me of making up the 9ft black lampposts I saw there and selected on our contract! However, they did end up ordering, the day before our wedding, linens from another company. 8 months prior to our date I signed a contract and provided 1700 as a deposit... Only to be told the evening before our wedding that all wasn't right. Also I was charged a final amount of 1900 on our honeymoon on a card given 8 mths beforehand and without conversing or agreeing on what was actually delivered and the amount owed. -
Quality of service
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Allie J. Sent on 10/12/20211.6 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 2.0 out of 5 rating
You get what you paid for
After pricing out the major vendors in Knoxville, I went with Rothchild because it was significantly less expensive. Chandler’s communication was stellar until it came time for delivery.
Delivery and setup was a literal nightmare. I was very appreciative that they agreed to a Thursday delivery instead of Friday, but they did not show for their 2-5 pm delivery window. The weather then turned awful so they arrived at 730 pm. My groom had to stay with them until 1230 AM as they were pitching the tent. We then realized they did not bring ANYTHING aside from the tent, tables and chairs. We then waited all Friday and for the stuff to decorate - linens, chargers, silverware, napkins, etc. their 10-12 pm delivery window resulted in an arrival at 1:30 PM and they brought the wrong color napkins. This is all while you cannot get ahold of a single human on the phone.
The chair pads were filthy. The cups looked like someone slobbered on them. There were dents in the tables. The linens were incredibly wrinkled. The tent was beautiful at least!
Do yourself a favor a pay a little extra for more professional people. -
Quality of service
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Carol P. Sent on 10/22/20201 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 1.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Botched delivery
Arrived at 8:30 pm after their delivery window from 2 - 5 pm. There was NO communication or notification from Rothchilds AND we had NO 'after hours' contact information, leaving us helpless, stressed and trapped. The bride/groom-to-be, family and friends MISSED their rehearsal dinner! We were ALL scrambling until 10:30 pm setting up the venue. Rothchilds offered us $49 in "compensation", blaming the botched delivery on COVID. After reminding them the event was booked several months ago, during COVID, they offered us a pathetic $70. -
Quality of service
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