Event Decor Direct Reviews
Event Decor Direct
Deerfield Beach, FLReviews
3.3 out of 5 rating
3.3 out of 5 rating
25 Reviews
66% recommend it
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![Bianca]()
Bianca C. Sent on 08/09/2019Simply the best!!
Best quality, best prices, best options! I've purchase decor elements from many different vendors BEFORE I found Event Decor Direct...now I can find everything I need right here!Event Decor Direct's reply:
Thank you so much for the kind words! We are so happy to have you as a loyal customer!
Thanks again! -
![belinda]()
Belinda Sent on 03/26/2020The best Quality
My company is Bella Vista Creation at bellavistacreation.com. The quality of the products are the best. Yes a bit higher but you get what you pay for. The quality is like non other. I always purchase my supplies through them because I know I will receive my product on time and the customer service is the best if every I have any problems. I also got my accreditation through IWED institution that first introduced me to this company.
Thank You
.Belinda with Bella Vista Creations -
User4628825 Sent on 10/06/2014I couldn't have asked for better quality and service when planning my big day! The girls at Event Decor went above and beyond to make sure that everything arrived on time! I had questions on lighting the day before (I am not tech-savvy) and they walked me through the user manual and got me the exact colour I was looking for! Thank-you Event Decor for making my day extra special! -
User4628823 Sent on 09/03/2014I am a wedding decorator in Florida and I have ordered from Event Decor Direct many times. I've always had a good experience and been happy with the products. Last time I ordered I needed my products really fast, they worked with me and got the shipment out THAT DAY! -
User4628833 Sent on 01/27/2015Ordered some pipes, drapes and a few chandeliers. Products were exactly as pictured and delivery was relatively quick (especially considering free shipping!). One of the chandeliers got damaged during shipping and they sent a new one right away. Happy with all the products and customer service - would recommend!
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User4628829 Sent on 10/28/2014I ordered materials for my wedding last month and these guys were great and the price was right! We bumped up the date by 6 months, because we really wanted a specific venue and had to rush order everything. EDD did it with no trouble. They had specialty fabrics that worked perfectly with my theme and the customer service was outstanding. I can't wait to throw another party, so I can order from them again!
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User4628827 Sent on 10/27/2014Very easy to deal with, and pleasant to work with.
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User4628817 Sent on 11/29/2016I ordered 5 pipe and drape kits for a wedding I was contracted to decorate. Two of my workers installed it and placed sandbags on the posts and within less than 30 minuted the entire gazebo fell. My workers reinstalled it thinking they were to blame for its failur to thrive, but it fell again. They attempted to reinstall again with no success as they noticed the poles were bent and the end caps were in disarray and unreparable. Guests as well as the bride and groom and their families were present and witnessed the entire fiasco. I made the purchase from Event Decor Direct as they stated they guaranteed their products and that they would replace anything that was broken or defective but they did not. As there was no follow-up I spoke with them again today, specifically Danielle Tabino, and I was told that we should not have used any of their products outdoors and that it was our fault that several pieces if the gazebo fell, became warped and unusable..wear and tear" alhough this was our first time using it. So for all of you who plan to buy backdrops and Gazebo's or any other products from Event Decor Direct do not believe them when they say they "guarantee" their products and "will do anything in their power to satisfy the customer because it is not true. They told me I had to REPURCHASE all of the broken pieces and as a courtesy would give me a discount which only covered tax! I will never trust them again. Be Leary of people who "guarantee" and in the same breath "deflect fault." I hope everyone who plans to order products from this company reads this review and proceeds with CAUTION...especially if they plan to spend thousands of dollars like I did. I can't explain the agony I felt when I was unable to provide my client "bride and groom" with the service they had paid for. My staff and I were utterly humiliated and embarrassed by the performance of the product that Event Decor Direct claimed to be "heavy duty." POOR PRODUCT PERFORMANCE AND CUSTOMER SERVICE! -
User4628813 Sent on 06/18/2013****DO NOT ORDER WITH THIS COMPANY*******
I gave this company the benefit of the doubt (yes, even after reading these horrible reviews) and sure enough I had a horrible experience. I ordered a candelabra with this company and crossed my fingers that it would be worth the money. The centerpiece cost me over $100 and was delivered with dents, scratches, and the base was so uneven, that it wouldn't stand up straight.
When I called to complain they had me send pictures of the damage product before they could agree to any return. After sending pictures, they had the nerve to offer me 10 percent discount and asked me if I could try to bend out some of the dents myself. Really???? Was this a joke??
They told me that they would consult with their warehouse manager and make sure that the replacement would be packaged properly. When I received my replacement, it was even worse than the original. I called immediately and they told me they would schedule a pick up. They have yet to pick it up and I have yet to see the money in my account. -
User4628809 Sent on 04/18/2013worst company i have ever dealt with....order one roll of diamond roll and had not shipped for two weeks before attempting to cancel the order....I've been charged already which most companies never do until the item actually ships....hopefully i can get my money back....
I'm an event planner and order from many online vendors and this is the worst. -
User4628807 Sent on 03/18/2013Terrible service. Placed an order almost a month ago, still waiting for it. The company keeps promising to ship it but after two phone calls, I've been unable to reach them. Wonder if I can at least get my money back. Hope no one finds themselves in the same position.
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