Elegant Events Florist Reviews
Reviews
4.3 out of 5 rating
4.3 out of 5 rating
14 Reviews
85% recommend it
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Featured
![Kelly]()
Kelly S. Sent on 07/26/2022Simply the best!
I am so appreciative to Sheila and the entire Elegant Events team for the amazing job they did for my wedding flowers. From start to finish, the entire team made me feel comfortable and I knew I was in good hands.
To be honest, I’m not a huge flower person, and from the moment I said I wanted to focus more on greenery, Sheila’s team ran with my vision, provided excellent advice and recommendations, and created an outcome that was 100x better than I could’ve imagined. I was probably the most worried going in about the flowers, not being very skilled in knowledge of florals and not being completely decided on what I wanted, but I’m so glad I put my faith in Elegant Events because they surpassed all expectation.
My favorite part of the decor was probably the greenery poles that flanked us on the alter, and then were reused to sit behind the Sweetheart Table. Although we talked about it and I looked at sample pictures, the real deal was even more impressive than I thought it would be and took the whole ambiance to the next level.
I am also extremely thankful for the excellent customer service. From the responsiveness of Sheila herself, to the headache free delivery of the bridal party flowers to multiple locations and the set up (which I knew nothing about, they were all just there like magic!), I didn’t have to think or worry about a thing.
I would definitely recommend Elegant Events to anyone looking for floral needs, and will certainly be using them again in the future!Elegant Events Florist's reply:
Kelly, You were a delight work with. It has been several years since I had the opportunity to do a Celtic wedding. I enjoyed being there and experiencing your special day. I wish you and Rory all the best! -
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![Nomble]()
Nomble L. Sent on 12/10/2022Horrible, Low integrity
I came upon Elegant Events Florist/Sheila and saw okay reviews, so I figured this was an okay business to work with… BOY WAS I WRONG! My first encounter with Elegant Events Florist/ Sheila initially seemed pleasant but something was off! She sort of spoke in circles and had a suspicion about her. She boasted about the huge weddings she does and how booked she would be in the upcoming year. It lacked humility, but I didn’t think too much of it. On our first call she informed me that she only requires a $500 non-refundable deposit to secure the date and that I could pay the rest of the total at my leisure up to 30days out from the wedding date. However, on our first zoom meeting, two weeks after the deposit was given, she informed me that a $2000 first payment would be due (RED FLAG). This obviously confused me because just a few weeks before she said that the $500 deposit would suffice. Honestly, I should have walked away right there!! My instincts told me that this was not correct. I even had a conversation with my fiancé about it but at the time we didn’t want to lose our $500 non-refundable deposit. Next, we had an in-person meeting with Shelia and after some discussion I began to realize that she wasn’t truly involved with all the floral design. When I asked about specific designs, she would tell me that she needed to inquire with someone else to get a quote (RED FLAG). From what I gathered she operates like a middleman. A little less than one year before my wedding I ran into some challenges and needed to cancel my services with Elegant Events Florist/Sheila. I reached out to Elegant Events Florist/Sheila explaining my situation and I politely asked for a refund on my first payment of $2000. I felt comfortable asking for this refund because the wedding date was so far in advance that it would allow Elegant Events Florist/Sheila ample time to replace me with another client for the highly desirable spring wedding season. Also, the design was not yet finalized so in all actuality nothing yet was done on my behalf. Even with this knowledge Shelia denied a full refund and would only give a 50% refund if I gave proof of cancellation such as written notification from my wedding venue(s). This SHOCKED me because she confirmed that no floral and/or staff had been purchased and/or scheduled for my wedding nearly one year out. Of course, I looked back at the contract and here is where I saw the biggest RED FLAG ever. She has no obligation/policy to return any monies paid no matter the timing or possibility of replacing the client. Even though, the $500 deposit is the only payment that explicitly says non-refundable. It is up to Sheila’s sole discretion to give a refund despite any timing or circumstance (RED FLAG). This type of cancellation policy leaves room for inequality and extreme biases. I never want to hurt or harm a Black Women Owned Business but this business is not run with honor. Some may say contract this ... contract that but overall, Elegant Events Florist/Sheila did not complete any services and still retained my $2000, that is fact. I am writing this review as a lesson to myself to thoroughly question every contract line and follow my god given instincts by walking away when things just don’t feel right. I am also writing this review to YOU. Elegant Events Florist/Sheila doesn’t operate on integrity or basic kindness. Overall Elegant Events Florist/Sheila kept my money without doing anything to earn it. Its shameful. I would assume that most people, especially during a sentimental time like wedding planning would want to work with a business rooted in decency and righteousness. Also, if you’re still not convinced look at other reviews on all other platforms. I am not the first to call the integrity of Elegant Events Florist into question. Thank youElegant Events Florist's reply:
Nomble. Thank you for your feedback. Our company has built a reputation that is known for exceptional attention to detail, superior customer service, and working with the highest level of integrity. The responses noted on this review in no way reflect our business practices. We do not operate in a manner that would disservice our clients, discredit our team’s reputation or violation of our code of conduct.
Our process is as follows:
1. In response to an inquiry a document outlining our process in detail with payment policies is sent to potential client along with a questionnaire
2. Upon completion of the questionnaire by the client receipt of the questionnaire by our team a complimentary consultation is conducted
3. At the conclusion of the consultation it is explained that if the client desires to work with us a $500 retainer is required along with a signed contract. Once this is done an inperson design session is conducted. At the conclusion of the inperson design session a detailed invoice is produced and 1/3 of the total is required. The $500 retainer is applied to this first payment.
4. Final payment is due 30 days prior to the wedding once the client has submitted their final wedding party and table count and the final invoice is updated accordingly.
To ensure the client is fully aware of the terms All of this is outlined in the document sent prior to the free consultation and discussed with the client during the free consultation prior to the signing of the contract and prior to the submission of the retainer.
The cancellation clause in the contract which you received prior to deciding to work with us states there is no refund. As a courtesy I offered a 50% refund because the wedding was more than 9 months away and there was a good chance that I could rebook the date. I also stated if I rebooked the date I would refund the remaining 50%. I requested that you provide written notification from the venue of the cancellation to process the refund. You refuse to provide this documentation therefore no refund has been issued
Wishing you all the best
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![Cassie]()
Cassie Sent on 12/07/2022Disappointing and Unsatisfactory in Every Way
The biggest mistake of my wedding planning experience was hiring Sheila Corbett and trusting her with the floral vision of our wedding. Despite many conversations and sharing our feedback with her multiple times, many elements that we said we did not like or wanted to see changed ended up in the floral arrangements on our wedding day. I was so disappointed when I saw all of the arrangements her team created, except my bouquet and the bridesmaids bouquets. She contracted with Nisha from LAX States to create the Mandap for our Indian wedding and we were incredibly disappointed with the final product. The Mandap swayed dangerously during the ceremony and the furniture that we rented through them sunk during the ceremony. We never had the opportunity to speak with the Mandap designer directly, and Sheila never shared her information with us. Sheila did not take our feedback throughout the planning process into account, did not clearly communicate with us throughout the experience working with her and did not share critical limitations of our design and budget until AFTER our wedding when we did a review that took nearly a month after our wedding day to schedule. In that review, it was clear that she didn't listen or retain the feedback that we provided her throughout the design process, and was not receptive to our feedback or took sincere accountability for her mistakes. Her confidence was incredibly misleading. I've connected with recent brides of Sheila's upon sharing my experience in other forums and they have unfortunately shared similar experiences. Sheila was the most difficult vendor to work with out of my vendor team and I hope that sharing these thoughts prevents other couples from going through the same (expensive) disappointment that we did.
*The responses noted on this review accurately reflect the business practices we witnessed by this vendor.Elegant Events Florist's reply:
Cassandra,
Thank you for your feedback. We have addressed your concerns both verbally and through the written assessment which you have received. Our company has built a reputation that is known for exceptional attention to detail, superior customer service, and working with the highest level of integrity. The responses noted on this review in no way reflect our business practices. We do not operate in a manner that would disservice our clients, discredit our team’s reputation or violation of our code of conduct.
Wishing you all the best.
Sheila Corbett, AWP and the Elegant Events Design Team
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