Elaine's Flower Shoppe Reviews
Reviews
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4.7 out of 5 rating
4.7
Very good
37 reviews
Recommended by 95% of couples
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Quality of service 4.6 out of 5 rating4.6
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Average response time 4.8 out of 5 rating4.8
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Professionalism 4.6 out of 5 rating4.6
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Value 4.7 out of 5 rating4.7
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Flexibility 4.8 out of 5 rating4.8
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User photos
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Nathalie Sent on 04/23/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommended, so happy we chose them!
I cannot recommend this florist enough. Good people, great selection - great experience all around. Communication and booking was easy and polite. Thank you so much for all the time and details. We are so happy! -
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Krista Sent on 03/24/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This place is amazing!!! I met for my consultation and they were so welcoming and helped see my vision immediately. You won’t go wrong with this place! -
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Katelynn Sent on 01/06/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lisa and Marsha made our wedding day absolutely beautiful! They worked with us within our price point to create lovely arrangements that matched what we asked for perfectly. They combined the flowers and greenery that we requested better than we imagined, even adding a few last minute arrangements. They delivered promptly to the venue as well. They were creative as well, incorporating other design elements like lanterns and ribbon just like we asked. We couldn’t recommend them more! -
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Kathleen Sent on 08/29/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Jodi was fantastic to work with and knew exactly what I wanted. The flowers came out perfect and everyone was talking about them all night! -
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Bridget Sent on 08/21/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I literally cannot say enough good things about Elaine's. Marcia was my favorite person throughout my entire planning session to deal with. I had my Pinterest pictures that I showed her, and she was able to work off of those to make sure that what I wanted worked within my budget. And then she halved it. What I got was not what I showed her, but EXACTLY what I didn't know I wanted. My colors were rose gold, sage green, & neutral accents, and she nailed it. Beyond beautiful. The flowers stayed all night long, and all of my centerpieces even stayed fresh looking for days afterword. -
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Joan Sent on 04/29/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They have so many different types of flowers with all different colors and styles. -
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User2455018 Sent on 12/05/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Elaine's Flower Shoppe is fabulous and the staff is so friendly & accommodating. Elaine's has a remarkable variety of items for every need. Attended the shop's annual Open House and got a lot of holiday shopping done in one place!!! Very satisfied and always a great experience! -
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User2356842 Sent on 10/08/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful flowers! Very professional and detail oriented -
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Megan Sent on 10/04/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful flowers and great price!!! Also, the lady we worked with (Marsha) was an absolute doll with helping pick flowers and I didn't have a clue about what I wanted! -
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User5939512 Sent on 08/13/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Elaine's Flower Shoppe was extremely easy to work with for my wedding. They listened to exactly what we wanted and everything was done exceptionally professional, we only met with them for our initial consult and then for a follow-up closer to the wedding. The bouquets, boutonnières, corsages, center piece flowers, and cake flowers were beautiful and really made everything come together. We did mostly gerber daisies with some roses. They were delivered on time the day of the wedding and they went above and beyond to make sure everything was there. They included extra pins so I could attach a picture of my grandmother to my bouquet and they included extra greens for my center pieces. I compared many places in the area and found them to be reasonable and very pleasant to work with. I will continue to use them for all my floral needs in the future! Truly a great local business. -
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Nichole Sent on 10/14/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Omg! The flowers for my wedding were the most beautiful flowers I have ever seen! Elaine had them shipped in from Hawaii! They were so amazing, every single guest at my reception commented on them! The staff at Elaines were sweet and took in every detail that I asked for! Just amazing! -
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User1862414 Sent on 10/14/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Elaine's Flower shoppe, did the flowers for my daughters wedding this past weekend and they were gorgeous, couldn't have been any better. Very professional and helpful staff. I highly recommend them.
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Nicole Sent on 07/21/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The flowers Elaine did for my wedding were so far beyond what I had dreamed. She really understood the look I wanted and was very helpful in setting everything up. My family members all commented on the beautiful flowers. You can tell Elaine really cares about her work and she's very professional. -
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Holly Sent on 07/20/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The flowers were beautiful and the service was fantastic. We definitely felt that we received a great product for a reasonable price. -
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Megan Sent on 07/13/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
After meeting with Elaine and looking through pictures of weddings Elaine had done, I told her about what I liked and didn't like, gave her a swatch of my bridesmaids dresses, and let her go from there. I was nervous, but pleasantly surprised! My bouquet was absolutely gorgeous and my bridesmaids bouquets were vibrant and perfect. I would recommend Elaine to anyone!! -
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Megan Sent on 06/25/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
When I got engaged, my sister recommended Elaine's Flower Shoppe to me and I couldn't have been happier. I was getting married in April and had my heart set on peonies. The team at Elaine's understood my vision and even improved on what I wanted. My flowers were GORGOUS! My bridal bouquet was enormous and my centerpieces were the talk of the reception. The boutonnieres were perfect, the bridesmaids flowers were a perfect compliment to my cascading bouquet of peonies, and my mother had a beautiful smaller bouquet instead of the standard corsage. She was able to have the choice between the standard corsage or the smaller bouquet and I loved the choices and options Elaine's offered. I had a garden theme for my reception and Elaine rented me these fantastic centerpieces that looked like a trellis with pots of flowers hanging from it. They were fabulous. The colors were perfect and it looked exactly how I wished it would look like. I absolutely would recommend Elaine's to anyone for their wedding flowers. The experience was fantastic and the people were great! -
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Camille Sent on 11/26/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful flowers!! Elaine decorated the hall and provided the bouquet and the corsages/buttoniers. The flowers lasted - we took some of them home... Elaine has many pictures and options to choose from and is an expert at what flowers are in season, how to get the best value, and work within your budget. She also added a lot of little touches that made it very special! -
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Seana Sent on 10/10/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
All the flowers were gorgeous!! My bouquet was absolutely beautiful! The centerpieces were fantastic! -
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Caitlin Sent on 09/27/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I loved my flowers. They were exactly what I wanted. They were able to take my thoughts and desires and make them a reality. I feel that they were very reasonably priced for my demands and executed them flawlessly. I would have never chosen any other florist to do my wedding flowers. They were simply stunning. -
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Erin Sent on 08/17/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The flower shoppe staff were amazing we had picked out one set of flowers and the day before we made a change and they were very accomodating. -
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Colleen Sent on 07/17/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I ordered my flowers many months before my wedding. I picked out a really pretty bouquet from a brochure. When I received my flowers I was pleasantly surprised to find I had all roses. They were very beautiful and not expected. I have used this florist many times. I would highly recomend them to anyone. -
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Ann-Marie Sent on 07/11/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We were extremely pleased with our flower arrangements. The bouquets were set beautifully and priced great. We have been getting flowers from Elaine's for years and have had some arrangements last for weeks. -
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Claudia Sent on 03/05/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Elaine's Florist Shoppe did an excellent job. The flowers were exactly what I was looking for and delivery was prompt. -
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Sara Sent on 11/23/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I changed my mind so many times, yet they were very patient with me, having to adjust the bill a few times. They were able to make recommendations based on what I wanted because I really do not know anything about flowers. I was so excited to see the flowers and they were better than I had imagined! They did a great job! -
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Jen Sent on 10/14/20194.8 out of 5 rating4.8-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Marsha Worked With My Budget & Made Everything Beautiful
The Flower Shoppe was a pleasure to work with for our wedding. I expressed my concern about not wanting any elaborate or excessively large bouquets. Marsha listened to me and met my needs both in size of bouquets and price. I also had a surprise charm put on my husband’s bout. With a note and Marsha made it a breeze!
Delivery was affordable and arrived before scheduled on time. I didn’t have to worry about a thing!
Great local florist to work with for your wedding! -
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Heather Sent on 12/16/20184.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
LOVED my wedding bouquet!
I absolutely LOVED my bouquet that Marsha made for my wedding. It was everything I wanted it to be. I had looked at a few other places and for my own quirkiness I needed to see an example before I chose. Marsha did just that and I feel like it came out even better than I had imagined. I would definitely recommend this flower shop. Thank you so much! -
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User2922332 Sent on 12/12/20164.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Elaine's was wonderful! I stopped in to make an appointment and since they weren't busy, they sat down with me right then to work through things. I have difficulty putting things like this together, so I told them what types of things I was looking for (more of a wildflower feel, deep purples without being washed out, etc) and the consultant did a great job. I even needed to make some changes as the planning went on and it was never an issue. Their price was better than anyone else I had looked at and the final product was beautiful! -
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Emily Sent on 10/26/20154.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Used Elaine's for our October 2015 wedding. The service was great and the flowers were beautiful! I had an idea of what I wanted and brought in a photo for the my bouquet and they worked from there. The flowers were beautiful! Everyone I dealt with was professional, friendly, and helpful. They even called a week before the wedding to make sure they correctly understood the order. Also appreciated that they limit the amount of weddings they do in a day, which eased my mind. The service was personal and I felt part of the decision-making process, even though I really had no idea about anything flowers. I did not get this feeling at other florists and felt that we got more personal service than others we visited. Overall great experience and would use again! -
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Amy Sent on 06/08/20144.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Elaine is very well educated in flowers. I arrived to Elaine's with a list of flowers almost seconds after giving her my list she had already started crossing ones off saying they wouldn't work in bouquets. I was very thankful for her straightforwardness. I wanted my bouquets to look freshly picked from a field, and that is exactly how they looked. She wrapped them in twine and burlap. They were stunning. A couple of days before the wedding I realized I needed more corsages I called her and it was not an issue. The day of my event a bouquet was forgotten at her shop, before we even noticed it was missing she called me to tell me someone would be on their way to deliver it to us. I was very satisfied with my experience with her and I would suggest her to any friend. -
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Tina Sent on 11/01/20104.8 out of 5 rating4.8
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was very pleased with the variety of choices for my wedding, and having 6 bridesmaids, 4 groomsmen, a flower girl, ring bearer, etc. it was very important to be cost conscious, Elaine's worked with us and I loved everything they did. the only problem was on the day of the wedding we realized that the throw bouquet was missing from the box. overall I would definately work with them again -
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User1141406 Sent on 04/22/20134.7 out of 5 rating4.7
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Flowers were exactly what I asked for (stargazer lilies and bright pink tulips). They were the most gorgeous flowers ever! They were very responsive to all my phone calls, confirmations, and additions over the course of wedding planning and I thought really affordable -
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Maria Sent on 06/18/20084.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Very nice flowers, a little pricey; flowers weren't exactly how I'd pictured them. -
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Natalie Sent on 07/17/20184.2 out of 5 rating4.2-
Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Elaine's did my bridal bouquet, boutonnieres, and mother of the bride corsage. They all came out beautiful, and I received many compliments on the flowers. They opened up their new shop in East Aurora a couple months before my wedding, and were able to switch my order over since it was right next to my salon where I did hair and makeup. That made the day go smoothly. -
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User2249740 Sent on 07/30/20154 out of 5 rating4.0
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Quality of service 3.5 out of 5 rating3.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 3.5 out of 5 rating3.5
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Value 3.5 out of 5 rating3.5
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Flexibility 5 out of 5 rating5.0
I ordered 3 bouquets, 3 corsages, and 4 boutonnieres for my July 2015 wedding. Overall, I was very happy and the flowers looked great. My bouquet had to look like a baseball for my baseball themed wedding, white carnations with red roses running through to look like the laces of the ball. It was awesome! -
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Lyndsey Sent on 07/30/20183.8 out of 5 rating3.8
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Quality of service 3.5 out of 5 rating3.5
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Average response time 4 out of 5 rating4.0
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Professionalism 3 out of 5 rating3.0
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Value 4.5 out of 5 rating4.5
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Flexibility 4 out of 5 rating4.0
My bouquet turned out exactly like I wanted, the bridesmaids were great but I did request a specific accent flower that wasn't there. We had a beautiful arrangement for an arch, as well as two larger arrangements in vases. The only unfortunate part was that one of the vases began to droop well before the reception even took place. Other than that, everything was beautiful and we received a lot of compliments on the flowers! -
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Katie Sent on 06/28/20113.2 out of 5 rating3.2-
Quality of service 2.5 out of 5 rating2.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 2 out of 5 rating2.0
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Value 4 out of 5 rating4.0
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Flexibility 3 out of 5 rating3.0
When I was looking for flowers, I had no idea what kind I wanted- looking at stuff in advance just made me confused on what was available and what I should choose. I sat down with an employee who listened to my general outline, and went into the back room and returned with a handful of flower choices in my color palate. The bridesmaids bouquets were supposed to be mostly white and pale purple flowers, and the bridal bouquet was supposed to be medium to darker purples. Evidently sometime between when we placed our order in August and our wedding in June, the employee we had originally dealt with stopped working there, and something about our order got lost. Though I reviewed the order with the owner of the shop two weeks before the wedding, which included going over the types and colors of flowers we had picked out, the bouquets were wrong when my mother picked them up the night before the wedding. They were beautiful, but none of the bouquets had white flowers in them, and there were a significant about of bright pink and dark purple flowers in the bouquets, which didn't match the color scheme, and was not in line with what we had ordered. When I called the morning of the wedding at the hour they opened and spoke with the owner, she gave me the excuse that the empolyee we had dealt with no longer worked there, so she was uncertain of exactly what we had expected, and that one of the flowers we had chosen was one she didn't like to use, because it's exact color was often variable, yet it wasn't that flower that was the issue, and we had discussed on the phone exactly what I was expecting. She did tell us that if we brought the bouquets right in, she would be able to replace the incorrect flowers with right roses they had around. The new bouquets were dropped off at our house just over an hour after my father had dropped them off at the store. The bouquets were beautiful, but they weren't what we had ordered. -
Quality of service
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Cory Sent on 10/13/20141.6 out of 5 rating1.6
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Quality of service 1 out of 5 rating1.0
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Average response time 3 out of 5 rating3.0
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Professionalism 0 out of 5 rating0.0
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Value 2 out of 5 rating2.0
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Flexibility 2 out of 5 rating2.0
The flowers themselves, once correct were fine- no trouble with the quality of the product.
However, the service is the reason behind this review. My wife and I are small customers, but we were very specific in what we wanted.
I ordered 7 boutonnieres and 2 corsages for my wedding party, myself, and family. all were correct except mine, the grooms. I was very specific that I wanted a small, tight, spray rose that would match the others in size and only differ in color. I did not want anything large, open or floppy. what I received was a very large normal rose. I wish i could upload a photo of my paperwork, because the paperwork is correct and states exactly what I wanted, which was not what was received.
Thankfully I insisted on picking them up the day before the wedding (there is a delivery charge). Since I was busy planning a wedding with my future wife, my father picked up the flowers the day before and brought them to the rehearsal. I immediately realized the mistake and tried to call but by then they were closed and there is no messaging service.
So i called them the next day (the wedding day) and explained the mistake. There was no sense of the mistake or apologetic tone in the employee's voice. What should have been done was an offer of a refund or free delivery to cover the time I would have to waste to fix it. Nope, we are open 9-5 today and you can pick it up whenever. Thanks. Lucky for us it was such an easy fix and not something you need to special order.
When I arrived to pick up the correction, someone who I'll assume is the owner stated "that's what was ordered" not " sorry about that " Really, because the highlighted paperwork I'm looking at says quote "burghundy, black magic looking spray/tight."
its not a big deal and was quickly fixed, and if they had just a different attitude towards their customer, this review would not have been written. Suffice to say, I cannot recommend them and have said as much to anyone who's asked and will. -
Quality of service
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