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Quality of service
1.0 out of 5 rating
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Average response time
4.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Bait and Switch
I booked Haley for a boudoir shoot the morning of my rehearsal dinner to enter my wedding weekend looking and feeling my best with a fun little secret to unveil to my husband on our honeymoon 3 weeks later. Haley told me before booking that she would try her best to get the final product to me in time and that she loved this super fun plan. From there, I had a series of negative experiences, all of which I put aside to hopefully get the end product we had discussed. After my ordering appointment, I was told the photo book would arrive in time for my honeymoon and was provided a delivery estimate of 8/30-9/1. It is now 9/3 and I leave for my honeymoon today with no photo book to surprise my husband and no photos at all to help show him the surprise I planned. I reached out to Haley numerous times to get her help problem solving but was just told to call UPS. I asked about the possibility of printing a book locally instead of waiting for the one arriving from China which had been stuck in a warehouse for days. She said she used the fastest available shipping option. I see that she used Worldwide Express Saver.
While the photoshoot itself was lovely, this has been a negative experience for me in that:
-I was told via phone prior to booking that the average cost is $2k and photos of prints were included. Haley then pulled up contracts to defend her misspeaking AFTER I booked her, paid her, and completed my order. I was never once was provided a price sheet with what’s included and assumed her explanation on our initial call was accurate.
-I was shown a photo of a studio type space for photo options and was booked into a small dark stuffy hotel room instead so I had to pay extra out of pocket to rent a studio space for our time. I am shocked this was not included in the $3k+ expenditure.
-I logged in to view my photos once I received the email that they’re ready and someone else’s photos were on there. This his rather concerning and has me wondering who has seen my almost naked photos. I logged in again at a later date after I viewed my actual photos only to find yet another individual’s pictures. Today it still shows this other person’s photos so I can’t even show my husband what I took time to do for him on our honeymoon.
-I was told during my ordering appointment that albums start at $2800 ($3k+ after fees). I was never shown a pricing sheet until days after I ordered when I asked Haley when I would get prints, only to learn they were not included.
-I asked if there was a recording of our video meeting as I would have been happy to admit fault if I was shown any pricing with what’s included. This request was ignored.
-I was told I would get behind the scenes photo and video sent to me which I’ve requested in numerous occasions and have yet to receive this.
Haley never once communicated her typical process or timeframe upfront- only when she realized she fell short. She then pulled up the “fine print” to show me that she’s abiding by the contract I signed. Unfortunately this did not sync up with what was discussed. Be careful if you decide to book.
I booked Haley for a boudoir shoot the morning of my rehearsal dinner to enter my wedding weekend looking and feeling my best with a fun little secret to unveil to my husband on our honeymoon 3 weeks later. Haley told me before booking that she would try her best to get the final product to me in time and that she loved this super fun plan. From there, I had a series of negative experiences, all of which I put aside to hopefully get the end product we had discussed. After my ordering appointment, I was told the photo book would arrive in time for my honeymoon and was provided a delivery estimate of 8/30-9/1. It is now 9/3 and I leave for my honeymoon today with no photo book to surprise my husband and no photos at all to help show him the surprise I planned. I reached out to Haley numerous times to get her help problem solving but was just told to call UPS. I asked about the possibility of printing a book locally instead of waiting for the one arriving from China which had been stuck in a warehouse for days. She said she used the fastest available shipping option. I see that she used Worldwide Express Saver.
While the photoshoot itself was lovely, this has been a negative experience for me in that:
-I was told via phone prior to booking that the average cost is $2k and photos of prints were included. Haley then pulled up contracts to defend her misspeaking AFTER I booked her, paid her, and completed my order. I was never once was provided a price sheet with what’s included and assumed her explanation on our initial call was accurate.
-I was shown a photo of a studio type space for photo options and was booked into a small dark stuffy hotel room instead so I had to pay extra out of pocket to rent a studio space for our time. I am shocked this was not included in the $3k+ expenditure.
-I logged in to view my photos once I received the email that they’re ready and someone else’s photos were on there. This his rather concerning and has me wondering who has seen my almost naked photos. I logged in again at a later date after I viewed my actual photos only to find yet another individual’s pictures. Today it still shows this other person’s photos so I can’t even show my husband what I took time to do for him on our honeymoon.
-I was told during my ordering appointment that albums start at $2800 ($3k+ after fees). I was never shown a pricing sheet until days after I ordered when I asked Haley when I would get prints, only to learn they were not included.
-I asked if there was a recording of our video meeting as I would have been happy to admit fault if I was shown any pricing with what’s included. This request was ignored.
-I was told I would get behind the scenes photo and video sent to me which I’ve requested in numerous occasions and have yet to receive this.
Haley never once communicated her typical process or timeframe upfront- only when she realized she fell short. She then pulled up the “fine print” to show me that she’s abiding by the contract I signed. Unfortunately this did not sync up with what was discussed. Be careful if you decide to book.
