DoubleTree by Hilton Nashua Reviews
Reviews
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4.8 out of 5 rating
4.8
Excellent
35 reviews
Recommended by 96% of couples
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.8 out of 5 rating4.8
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Professionalism 5 out of 5 rating5.0
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Value 4.7 out of 5 rating4.7
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Flexibility 4.9 out of 5 rating4.9
Awards
35
+27
User photos
Weddingwire
4.8/5
35 reviews
Google
4.2/5
1814 reviews
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Featured
Francesca Sent on 12/20/20244.8 out of 5 rating4.8-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Summer Wedding
We had the most beautiful and fun wedding at the Doubletree! Lily was there every step of the way, helping expedite every detail. Between our meetings leading up to the wedding, she made it super stress free for me the bride and made any task get done easily! Her and Fawna set up the room beautifully, and took time to make extra prints and decorations! She made sure we enjoyed our cocktail hour, and provided drinks and appetizers to us on the bridge during photos! We got some great pictures in front of the hotel. Our guests loved having a hotel venue. There’s also amazing space for an after party in the 8th floor where the party continued with late night snacks provided by the hotel! We truly felt well taken care of!! Very unique experience- wish we like do it all again!! -
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Michele Sent on 11/20/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Made wedding planning a breeze!!!
Everything they did from our first tour to waving us off morning after the wedding was completely focused on making our lives easier and making us feel special. Our coordinator, Lily, brought enthusiasm and laughter to every appointment and never missed an email - and I sent a LOT of emails. Every step of the way we were made to feel like their only wedding couple. Lily thought of every detail while planning and was by my side whenever I needed her on the day. I can’t rave enough about the attention to detail and true passion she has for this job. The venue itself was beautifully renovated, clean, and comfortable. The staff members were all so kind and accommodating. After attending my sister’s wedding here and then hosting my own, I will forever recommend this venue to everyone I know, they gave us truly the PERFECT wedding day.-
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+6 photos
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Alyssa Sent on 03/05/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing!!!
We had the most amazing time! The hotel is beautiful and Lily and her team went above and beyond for us. We can’t rave enough! Can’t wait to go back!-
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+7 photos
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Joshua Sent on 08/29/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience, super fun wedding.
Wedding was pulled of fantastically. Food was good service was great. Wedding planner Lily was great to work with and everybody enjoyed custom mocktails. After party was a great value and super fun. -
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Nadia Sent on 07/20/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding Venue
Our wedding reception was absolutely wonderful and beautiful thanks to the help of Lily LeBlanc and her amazing team! Lily did not disappoint when it came to planning our wedding. Her attention to detail is amazing and she remained organized throughout this process, which we appreciated. Our wedding day was an absolute dream thanks to the competent team at Doubletree by Hilton Nashua! -
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Dawn Sent on 05/01/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Time at the DoubleTree Nashua
My stepson and his fiancé, got married on April 15th while he was home on military leave from the Army. He had only told his father and I about a month prior to the date of what their plans were while they were home in New Hampshire on leave. With my stepson being in Georgia, his fiancé living in Iowa, and coupled with the short timeline... to say that we were scrambling at the last minute to pull together the wedding was an understatement. I first contacted the DoubleTree about 3 weeks prior to the event and spoke with Lily LeBlanc. She was so wonderful, kind and excited to help us plan our special event. Lily worked really hard (and in my opinion, MAGIC) to put together a menu that fit into our modest budget that we had available for the wedding. I met with her in person to view the Hunt Club and go over all of the decoration details and menu choices. I absolutely loved her sweet and enthusiastic personality during our meeting. She collaborated with us on some great ideas for our shy couple of the hour. Lily really was so instrumental in helping to make my stepson's wedding day absolutely perfect in every way!
I also had the pleasure of working with Fawna the day before and day of my stepson's wedding. Fawna came down to the Hunt Club and introduced herself and let us know that she was there for anything that we needed while setting up. We did call upon her a few times that night while setting up for the wedding about a few minor wrinkles that took place. She responded in a very quick manner and did everything in her power to make the corrections needed. Fawna was also very instrumental in helping with the finishing touches that helped to make my stepson and daughter-in-law's day absolutely perfect. She and her fellow server the day of the wedding were so kind and friendly to all of our guests. The food was absolutely amazing and got rave reviews from all of our wedding guests. The portions were very impressive and the taste and presentation of the meals were also spot on! We had such a wonderful experience with the DoubleTree and will highly recommend the hotel to all of our family and friends looking to host events. -
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Kristin Sent on 04/07/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
DoubleTree wedding
DoubleTree staff was amazing and attentive during our event. Lily Leblanc in particular was an amazing help planning and executing our wonderful wedding! -
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Stacy Sent on 10/27/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Room Block Experience
Great customer service! Always eager to help and answer any questions. -
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Patrick Sent on 10/06/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Venue for Reception
A few weeks ago my wife Jill and I had our reception in the ballroom at the Doubletree in Nashua. Everything went really smoothly and our guests had a fantastic time. We also got had the whole 8th floor blocked off for our guests to book rooms and we had the whole place to ourselves for an after party. We worked with Lily to get everything set up and she was super helpful. -
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Megan Sent on 03/18/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Wedding Experience
Our search for a wedding venue was fraught with instances of our preferred date not being available, or the venue not being really what we were looking for. Just as we were about to change our date and reduce our criteria, we found out about the Doubletree Hotel in Nashua, and we are so glad we did. The variety of space options they offered for both ceremony and reception was impressive for a single venue. They even gave us the option of booking the entire top floor and using the lobby space on that floor for our ceremony and after party (which we ended up choosing).
During the planning phase Carlee, the Catering Sales Manager, was incredibly helpful. She worked with our wedding planner to answer all of the numerous questions we had, even going so far as allowing us to visit the hotel multiple times to take measurements for decoration, and even show our families the ceremony and reception spaces ahead of time.
Over the weekend of our wedding, all of the Doubletree team members were incredibly helpful. Carlee and Marybeth (the Food and Beverage Director) coordinated with our wedding planner and our other vendors to help make sure everything was how we wanted it. The attendants during cocktail hour and our reception were wonderful and very attentive to us and our guests. Special thanks to Kim, Matt, Linda, and Alyssa! The front desk personnel were great as well, answering all of our questions, especially the day before and the day after as we were hauling all of our decor and wardrobe items in and out.
With the amazing help and support of the team at the Doubletree Hotel in Nashua, our wedding was a wonderful and memorable experience.
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Umama Sent on 11/20/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great place for reception
Everything was beyond what we expected. We had the pleasure of working with Carlee and she had been so accommodating to all our specific needs. Overall, we were satisfied with how timely, flexible and professional the staff were.-
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+3 photos
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Renee Sent on 12/07/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding at LaBelle/Starting and Ending Point
We hired Doubletree Hilton Nashua for our daughter's wedding for the suites, hotel guests, afterparty, shuttles, and breakfast for the guests the next day. Phenominal service all around. Between the front desk, sales manager, Kiera, and the staff at breakfast, we could not have asked for a better venue. -
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Michelle Sent on 10/30/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An amazing wedding night
I had my wedding at Double Tree by Hilton in September. Keira was my wedding coordinator & she was amazing. She made it a stress free day and check in with me to make sure it was perfect. My special day was beautiful & perfect cause of her. Staff was super friendly and helpful as well. I would totally recommend this hotel to anyone planning a wedding. Food was tasty & all my guest loved it. The sweet is big and was perfect for the girls and I to get ready in! -
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Nicole Sent on 07/07/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We and all our guests stayed here for our wedding at LaBelle Winery. Katie is absolutely amazing at her job. She was responsive to not only my husband and I but to our parents who called with questions as well. She kept everything organized and made sure everything was perfect for not only us but our guests as well. We had the whole executive floor for the weekend, and they organized for a nice coach bus to drive our guests to and from the wedding and even catered our after party. When my husband and I returned after the wedding, there was even champagne and a nice card waiting for us in our room! If you are looking for a place for your guests to stay for your wedding, this is it! Thank you Katie and the Crowne Plaza! -
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Cassie Sent on 06/08/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful experience with Becca and the Crowne Plaza. My husband and I both agreed it was the second best decision we ever made having our wedding here!! -
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Kerry Sent on 12/05/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our wedding was held at a local winery. We were looking for a nearby hotel for us and guests to stay after the reception. After visiting two other area hotels, the Crowne Plaza Nashua is the only one I would give my business to. Talia is the sales coordinator at the hotel. Not only is she pleasant and knowledgable, she is very flexible. She went out of her way to accommodate us and our needs. We ended up having enough guests staying to reserve the entire top floor, the Executive Floor. This floor has 26 rooms as well as a large living space which includes a fireplace, couches and chairs. Since we took up the whole floor, we didn't have to worry about disturbing other hotel guests late into the night. We were also able to bring in our own food and beverages for a post-wedding party. And the next morning, we opted for a full hot breakfast buffet for everyone to enjoy. The hotel also provided transportation both to and from the reception site. The experience we had at the Crowne Plaza Nashua was great, allowing us to fully enjoy ourselves knowing we were being well-taken care of. -
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Dena Sent on 07/02/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Jackie was such a great help to us while planning our wedding. She was quick to respond to questions and even informed us she was going away and who to contact should we need to. On the day of our wedding, everything was beautiful and flowed together nicely. She was on top of everything and let us know before we needed todo something. If it wasn't for her our day would have not been as fantastic as it was. -
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User1536164 Sent on 02/16/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This was the perfect location for my wedding!!!!!!!! -
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Krista Sent on 10/24/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had a great experience booking our wedding reception with the crowne plaza nashua. Jackie the wedding coordinator did a great job and everything was perfect and ran smoothly. -
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Ashley Sent on 11/27/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Crowne Plaza in Nashua was so awesome to deal with, the food was amazing, my wedding coordinator (Jackie) was incredible, very accomodatting to everyone that attended my wedding, the room was beautiful! -
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Christine Sent on 09/21/20105 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I can't say enough good things about the Crowne Plaza. I chose it becuase we were able to get a 20% discount. We chose the gold package and got a lot of extra goodies included. The main reason I chose the Crowne plaza though was that the taxes and gratuity WERE INCLUDED in their prices...so no extra costs. We got the entire ballroom and spent 8500 for 75 people (and we had add ons like extra hour-dourves, ice sculpture for the drinks, and pastries and coffee). Plus the coordinators were both great and prompt and responding to my questions. We worked primarily with Michelle and she tried everything to save us money from letting me know what the hotel had (like...we'd save money using the vendor directly for chair covers... things to hold the table numbers...a pretty arch for the ceremony...and using our centerpieces to decorate the ceremony room) She also let me know that buying the cake cutter and glasses was not needed (a) i would never use them again, and (b) they let us use theirs. They also have a really cool room on the floor you get your wedding night room that is great for pictures. The day of the wedding Michelle was great at getting everything to run smoothly and we didn't know of any problems (if there we even any). -
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Lindsey Sent on 08/05/20254.8 out of 5 rating4.8-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
DoubleTree Wedding July 2025
Lily and the DoubleTree were a fantastic venue to work with! The ballroom was gorgeous and our wedding vision came to life thanks to the vendors they work with. Lily herself gets a 5 star review! She was the absolute best to work with and fantastic through the whole process start to finish! Any little snafu that came up she fixed promptly and without any added stress. The food was amazing and plentiful! Her staff were very attentive to us and our guests.
My one small critique would be the a/c in the bridal suite wasn't the best but we did get married at the end of July and we have had some really hot weather so that is likely a contributing factor.
Overall I would definitely work with Lily and her team again for a future event should the need arise. I could not recommend Lily enough! -
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Emily Sent on 11/12/20244.8 out of 5 rating4.8
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lily = best!
The best experience! Lily does a fantastic job coordinating every detail! Professional, enthusiastic. The after party space gave extra time to spend with everyone! -
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Kayla Sent on 10/12/20194.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Super fun wedding weekend.
So glad we went with this venue. It was a great location for all of the festivities: I met vendors at the bar and restaurant, we rented the whole top floor for a pre-wedding party the night before our brunch wedding, and then the day after the wedding they provided us a shuttle to the airport for our honeymoon flight. Every person we came into contact with was courteous, kind, and professional. -
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Timothy Sent on 03/14/20194.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Special Wedding Day
The staff that we worked with to set up our wedding day was very attentive to our needs while selecting out venue, food and amenities for our special day. Everything we selected, from the room layout to the food selections was perfect. We were not rushed to have any of the courses brought to us, including the wedding cake. Everything that the staff did made our special day just that, VERY SPECIAL. I highly recommend having your wedding/event at this HILTON. -
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Christine Sent on 10/31/20134.8 out of 5 rating4.8
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
So easy to work with. Offered a ton of options for food. Beautiful location. Great food and service! -
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Stephanie Sent on 03/30/20164.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I would love to have given this vendor a 5.0/5.0 but the only issue we had was communication. Unfortunately, the original wedding planner assigned to me had resigned from the position and a new one had to take on her slack. Jenny( the new coordinator) was extremely professional and although there was lots of miscommunication and lack of responsiveness, she and the Crowne Plaza team pulled through to make my event PERFECT!!! The food was great and ballroom was beautiful! The only suggestion I would make is be patient with the staff and hopefully they added another event coordinator :-). Thank you Jenny and Crowne Plaza!! -
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John Sent on 02/26/20184.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Awesome venue and newly renovated! Danielle gave her 100% throughout the experience to ensure that we had the best day of our lives. Good value - everything included in one price! Also, the hotel has all the amenities needed for the complete wedding package: rehearsal dinner, ceremony, reception, after-party and brunch - all under one roof! If you like to party the Executive Level is a MUST! -
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Rebecca Sent on 09/26/20144.6 out of 5 rating4.6
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
Jackie is an awesome wedding coordinator! She did everything possible to make our special day perfect (even coming in a hour later because flights/guests were delayed for our rehearsal even though she had a dinner party planned).
The only thing I was disappointed about was the food. The champagne was flat/warm and the food wasn't as tasty as what I tried at their March Tasting.
Overall, a good value for the money. -
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Tatiana Sent on 07/31/20164.5 out of 5 rating4.5
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
My husband and I had an overall amazing experience. Our coordinator Rebecca W. was amazing, she was honest, dealt with us in a timely and professional manner. She made sure prior to the wedding that we were on track and the day of the wedding went above and beyond to make everything beautiful and kept to the timeline as much as possible. She was sweet and much appreciated. The venue is beautiful and very spacious. If your having a small wedding to large, they have the proper accommodations. There is not much of an outside area to have a ceremony, but you can still get amazing pictures. The Crowne Plaza suited us well, and I would definitely suggest it as a venue to any brides in search. -
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User1433430 Sent on 09/23/20134.5 out of 5 rating4.5-
Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
We ended up choosing The Crowne Plaza Nashua for our Reception Venue and we couldn't have been happier to be working with them. The venue has a very beautiful ballroom and facilities. We were very pleased to find out that we'd be working with the same coordinator not only leading up to the wedding but she would be present on the wedding day as well. Our coordinator Jackie was wonderful throughout the planning process and helped us in any way she could. The Crowne was very accommodating to special requests and very flexible with their wedding packages.
The staff on the day of our wedding was very professional and a pleasure to work with. Our guests have said how much they enjoyed the staff and how beautiful they thought the ballroom was. Multiple guests have commented on how good the food was and a friend that used to be an executive chef said it was some of the best wedding food he ever had.
If you're looking at The Crowne Plaza Nashua for a wedding reception, you're looking in the right place. I have nothing but good things to say about the venue and all of the staff there!!
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User1445606 Sent on 11/19/20134.4 out of 5 rating4.4
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4 out of 5 rating4.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Great venue. Good food. The desserts let a little to be desired -
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Rachel Sent on 11/06/20124.4 out of 5 rating4.4-
Quality of service 3 out of 5 rating3.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
I really wish I could give the Crowne Plaza a 5 star rating. Throughout our entire planning process our coordinator was great, fantastic even. I felt very confident things were going to go without a hitch. Any questions (and there were a lot) asked were answered quickly. The space itself is truly awesome, it's a very nice hotel. The beds were super comfy. We did feel like we were treated like VIPs for the most part.
However things changed for the actual wedding. Perhaps it was an off day, but there were many small mistakes that were made (which we were told was unusual). Nothing that was catastrophic to the wedding thankfully, but things that gave us unneeded stress and headaches. They were very responsive to our complaints though and we're currently in conversations with them about it. -
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User5818849 Sent on 08/07/20154 out of 5 rating4.0
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Quality of service 4 out of 5 rating4.0
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 3.5 out of 5 rating3.5
GM Tim Hogan is Outstanding, true Leader
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User2146146 Sent on 05/15/20154 out of 5 rating4.0
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Quality of service 3 out of 5 rating3.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
My husband and I stayed at the Crowne Plaza Nashua for our wedding at another venue. The venue had recommended it. There were good things and bad things about our stay.
Good:
The sales rep. that set up the room block was very friendly and professional. She answered all my emails promptly and even took reservations for guests who had mistakenly called her instead of the front desk.
The front desk personnel were amazing. They answered my questions immediately. If they didn't know the answer they would find out and call me within the hour.
The rooms were very clean and the bed was really comfortable.
My husband had his hair cut at the on site salon the night before the wedding and it was perfect.
Bad:
I had my dress steamed through their dry cleaning service. It cost almost the amount of one night at the room.
The restaurant left much to be desired. The food was bad and the service was very slow.
When the deadline to save the room block passed they released the rooms, reasonable. However when guests called to book a room they transferred them to the corporate booking office who would tell them there are no rooms available because the room block was released. Luckily the front desk is again amazing and was able to help our guests get a room.
The shuttle arrived at the venue right as the ceremony was starting. Luckily none of us had walked in yet so we were able to wait to let the guests sit down before we started to walk down the aisle.
NONE of the rooms were anywhere near each other. Every wedding I've ever been to the rooms are at least all on the same floor. They were scattered throughout the whole hotel. -
Quality of service
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