DONNA MORELLO WEDDING GOWNS, Mariage Couture Reviews

Reviews

• Amanda Sent on 01/27/2018
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  Five stars is not enough for Donna! My sister went to Donna first for her wedding gown , and I followed soon after! She is amazing at what she does, she is so in tune with her brides and she knew exactly what I was looking for/what I didn't like. She went above and beyond for my perfect gown, head piece, and bracelet that all went perfectly together! My dress needed to be completely taken out from both sides undoing and resewing the seems to make sure it fit PERFECTLY, and of course it did! The seamstress and her worked wonders!! Thank you so much!!! ❤

  Five stars is not enough for Donna! My sister went to Donna first for her wedding gown , and I followed soon after! She is amazing at what she does, she is so in tune with her brides and she knew exactly what I was looking for/what I didn't like. She went above and beyond for my perfect gown, head piece, and bracelet that all went perfectly together! My dress needed to be completely taken out from both sides undoing and resewing the seems to make sure it fit PERFECTLY, and of course it did! The seamstress and her worked wonders!! Thank you so much!!! ❤
• Janice Sent on 10/09/2015
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  I had previous experience with Donna shopping with my friend (I was the maid of honor) about 9 years ago. As I am planning my own wedding and have already been to a couple of other bridal shops I decided to give Donna a call. I am pleased to say I said "yes!" to the dress after being with her for only 1 1/2 hours. Donna's attention to you, your wants and needs is incredible. Her choices of one of a kind dresses amongst other dresses that can be ordered are top notch. She works within your budget and will not disappoint!!! I highly recommend Donna Morello of Mariage Couture!

  I had previous experience with Donna shopping with my friend (I was the maid of honor) about 9 years ago. As I am planning my own wedding and have already been to a couple of other bridal shops I decided to give Donna a call. I am pleased to say I said "yes!" to the dress after being with her for only 1 1/2 hours. Donna's attention to you, your wants and needs is incredible. Her choices of one of a kind dresses amongst other dresses that can be ordered are top notch. She works within your budget and will not disappoint!!! I highly recommend Donna Morello of Mariage Couture!
• Erin Sent on 05/07/2016
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  I am not surprised that I'm not the first to write that Donna helped me find my dress in under 2 hours! She is truly the Gown Whisperer. I am not one to enjoy being the center of attention and, in short, I was dreading finding a dress. Donna was the first person I called when I decided to start dress hunting and I am so glad I did. First, I only gave her four months notice. Her response? "I can work with that!" We set an appointment and I came in to her cute, welcoming shop (feels like home!) with my now-MIL and -SIL. She pulled out a few dresses and asked me to tell her what I liked and disliked about each one. She let me move around in each one for as long as I wanted, encouraged me to tell her if I thought anything should be changed, etc. Then, surprisingly, the third dress was the one! I even cried! To top it all off, when I told her my budget, she truly did everything she could to make sure we didn't go over. I enjoyed seeing her for my fittings, and her seamstress, Carmela, is just as wonderful. They are truly amazing at what they do. Thank you, Donna and Carmela, for making my wedding day and all the planning that went into it that much better (and easier)!

  I am not surprised that I'm not the first to write that Donna helped me find my dress in under 2 hours! She is truly the Gown Whisperer. I am not one to enjoy being the center of attention and, in short, I was dreading finding a dress. Donna was the first person I called when I decided to start dress hunting and I am so glad I did. First, I only gave her four months notice. Her response? "I can work with that!" We set an appointment and I came in to her cute, welcoming shop (feels like home!) with my now-MIL and -SIL. She pulled out a few dresses and asked me to tell her what I liked and disliked about each one. She let me move around in each one for as long as I wanted, encouraged me to tell her if I thought anything should be changed, etc. Then, surprisingly, the third dress was the one! I even cried! To top it all off, when I told her my budget, she truly did everything she could to make sure we didn't go over. I enjoyed seeing her for my fittings, and her seamstress, Carmela, is just as wonderful. They are truly amazing at what they do. Thank you, Donna and Carmela, for making my wedding day and all the planning that went into it that much better (and easier)!
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• Heather Sent on 05/12/2016
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  Donna was amazing! I worked with her to find my wedding dress and couldn't have been more happy with the result. She provided personalized and private service, and was always available and answered any questions I had. She picked a dress for me that was exactly what I wanted and worked perfectly with my body! I really could not have been happier, she truly made this part of the process seamless! I'd definitely recommend her to other brides!

  Donna was amazing! I worked with her to find my wedding dress and couldn't have been more happy with the result. She provided personalized and private service, and was always available and answered any questions I had. She picked a dress for me that was exactly what I wanted and worked perfectly with my body! I really could not have been happier, she truly made this part of the process seamless! I'd definitely recommend her to other brides!
• Melissa Sent on 11/06/2015
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  Donna was amazing! I was living in PA at the time when I bought my dress, en route to live in Florida, with the wedding in NC. Needless to say it was hectic. Donna was always there to answer any questions and deal with my craziness over everything,lol! I was not able to pick the dress up and do alterations in PA with her but she ensured me everything was going to be fine and her and her seamstress pinned the attachments and had detailed instructions for my seamstress in FL. I got the dress safe and sound and the dress was gorgeous!!! I'm sad i'll never get to wear it again! I may bring it out and play dress up in it! lol. If you want a truly one of a kind dress, and to meet and work with a awesome, kind woman, the go see Donna!

  Donna was amazing! I was living in PA at the time when I bought my dress, en route to live in Florida, with the wedding in NC. Needless to say it was hectic. Donna was always there to answer any questions and deal with my craziness over everything,lol! I was not able to pick the dress up and do alterations in PA with her but she ensured me everything was going to be fine and her and her seamstress pinned the attachments and had detailed instructions for my seamstress in FL. I got the dress safe and sound and the dress was gorgeous!!! I'm sad i'll never get to wear it again! I may bring it out and play dress up in it! lol. If you want a truly one of a kind dress, and to meet and work with a awesome, kind woman, the go see Donna!
• Lauren Sent on 10/22/2015
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  I cannot compliment or highly recommend Donna Morello enough! She was my very first wedding gown stop and it was the best experience I could have asked for. Prior to my visit, she pulled together a rack of gowns for me to try given my style, wedding theme, and details I was looking for. Each gown I tried on was spot on and was gorgeous. The gowns themselves are all show stoppers and unique! Donna was very calming, educational, sweet, kind, and overall a complete joy to work with! Not only did I get my one of a kind gown from her, but I also did my custom alterations through her, purchased a beautiful hair comb from her array of accessories, had her do a custom job with my mother's veil to a new comb, and I will most definitely have my dress cleaned and preserved through her as well! Everything from start to finish was perfect and Donna is a dream with an exceptional eye for wedding gowns and style. I am so happy with my gorgeous one of a kind gown and I am still receiving so many compliments from my guests! I recommend Donna to any and every bride because it was such a wonderful and deserving bridal experience!

  I cannot compliment or highly recommend Donna Morello enough! She was my very first wedding gown stop and it was the best experience I could have asked for. Prior to my visit, she pulled together a rack of gowns for me to try given my style, wedding theme, and details I was looking for. Each gown I tried on was spot on and was gorgeous. The gowns themselves are all show stoppers and unique! Donna was very calming, educational, sweet, kind, and overall a complete joy to work with! Not only did I get my one of a kind gown from her, but I also did my custom alterations through her, purchased a beautiful hair comb from her array of accessories, had her do a custom job with my mother's veil to a new comb, and I will most definitely have my dress cleaned and preserved through her as well! Everything from start to finish was perfect and Donna is a dream with an exceptional eye for wedding gowns and style. I am so happy with my gorgeous one of a kind gown and I am still receiving so many compliments from my guests! I recommend Donna to any and every bride because it was such a wonderful and deserving bridal experience!
• Kaleigh Sent on 10/16/2014
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  Donna is amazing! The experience at her shop is like no other, her new shop in New Hope feels like home. She provides one on one attention and never makes you feel rushed. My gown was absolutely stunning and I have Donna to thank for that. I would recommend her to anyone in the area.

  Donna is amazing! The experience at her shop is like no other, her new shop in New Hope feels like home. She provides one on one attention and never makes you feel rushed. My gown was absolutely stunning and I have Donna to thank for that. I would recommend her to anyone in the area.
• Susan Sent on 11/08/2014
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  Donna is wonderful! She helped me find the perfect dress for my wedding. The shop is beautiful and I appreciate the personal, individual service. Donna asks great questions to find out what is important to you. She picked out several dresses for me and the first one was "The Dress". She also makes sure everything is perfect with your alterations and is very responsive to your needs. I absolutely loved my dress and received so many compliments on my wedding day.

  Donna is wonderful! She helped me find the perfect dress for my wedding. The shop is beautiful and I appreciate the personal, individual service. Donna asks great questions to find out what is important to you. She picked out several dresses for me and the first one was "The Dress". She also makes sure everything is perfect with your alterations and is very responsive to your needs. I absolutely loved my dress and received so many compliments on my wedding day.
• Sharon Sent on 03/30/2014
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  After having tried on a number of dresses at Alfred Angelo and David's Bridal without being satisfied with a one of them, I went looking online for boutiques in my area. I found Mariage Couture, and inquired if Donna carried plus sized dresses. She responded quickly letting me know that she does, and that she could order many of the dresses in a plus size even if she did not have a sample in the shop.
  
  I made an appointment for a Monday evening after work, and I have to say that Donna is heaven sent. She is warm and welcoming, and makes you feel like you are the center of attention. And this was before I even looked at one dress. She and I walked through the showroom and selected a number of dresses that I thought were pretty, and we went back into the fitting room.
  
  Once there, an imaginary exclamation point went up over her head and she ducked into her secret magic laboratory, and came out with MY dress. It was a one-of-a-kind, one that she could not order if it didn't fit, but just looking at it I knew that it would fit. In fact, it hardly needs alteration, it's as if the dress was made to my exact measurements - height, bust, and all - and is the perfect color, materials, and style. Amazing, considering I had never been in the shop before.
  
  I loved it so much I had trouble sleeping that night, and could not wait to bring my mother and future mother-in-law with me on Friday to buy the dress. They agreed that it is the perfect dress for me. I hated to take it off!
  
  My advice to you is to ditch the big box stores where you and 100 other brides will be wearing the same dress that year, and stop in and see if Donna has your dress waiting for you somewhere in her lovely shop.
  
  Even though I didn't need much alteration to my perfect dress, her seamstress does wonderful work and my dress made me look amazing!

  After having tried on a number of dresses at Alfred Angelo and David's Bridal without being satisfied with a one of them, I went looking online for boutiques in my area. I found Mariage Couture, and inquired if Donna carried plus sized dresses. She responded quickly letting me know that she does, and that she could order many of the dresses in a plus size even if she did not have a sample in the shop.
  
  I made an appointment for a Monday evening after work, and I have to say that Donna is heaven sent. She is warm and welcoming, and makes you feel like you are the center of attention. And this was before I even looked at one dress. She and I walked through the showroom and selected a number of dresses that I thought were pretty, and we went back into the fitting room.
  
  Once there, an imaginary exclamation point went up over her head and she ducked into her secret magic laboratory, and came out with MY dress. It was a one-of-a-kind, one that she could not order if it didn't fit, but just looking at it I knew that it would fit. In fact, it hardly needs alteration, it's as if the dress was made to my exact measurements - height, bust, and all - and is the perfect color, materials, and style. Amazing, considering I had never been in the shop before.
  
  I loved it so much I had trouble sleeping that night, and could not wait to bring my mother and future mother-in-law with me on Friday to buy the dress. They agreed that it is the perfect dress for me. I hated to take it off!
  
  My advice to you is to ditch the big box stores where you and 100 other brides will be wearing the same dress that year, and stop in and see if Donna has your dress waiting for you somewhere in her lovely shop.
  
  Even though I didn't need much alteration to my perfect dress, her seamstress does wonderful work and my dress made me look amazing!
• Sally Sent on 05/03/2013
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  I found my dream wedding dress at Donna Morello Wedding Gowns. It was a great experience! Donna was professional, knowledgeable, and friendly! I highly recommend the dresses at Donna's shop!

  I found my dream wedding dress at Donna Morello Wedding Gowns. It was a great experience! Donna was professional, knowledgeable, and friendly! I highly recommend the dresses at Donna's shop!
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  User982705 Sent on 10/21/2012
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  Donna really is "the dress whisperer". She was committed to staying at the shop until I was positive that I loved every aspect of my dress. I particularly appreciated her flexibility in terms of my crazy schedule. She was willing to have me do all my fittings on one day, which was wonderful. I highly recommend visiting Donna as part of your dress search. There is never pressure to buy - she just wants you to have the dress of your dreams.

  Donna really is "the dress whisperer". She was committed to staying at the shop until I was positive that I loved every aspect of my dress. I particularly appreciated her flexibility in terms of my crazy schedule. She was willing to have me do all my fittings on one day, which was wonderful. I highly recommend visiting Donna as part of your dress search. There is never pressure to buy - she just wants you to have the dress of your dreams.
• Amanda Sent on 09/11/2012
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  I bought my wedding dress from Donna for my wedding this past July and working with her was a dream come true. Her gowns are beautiful and she works hard to make sure you're happy and look perfect on your wedding day! Donna is warm and friendly and visiting her store is always fun. The seamstress she has on staff is also very friendly and does amazing work. If I renew my vows in 5 years I'll definitely be going back to Donna!

  I bought my wedding dress from Donna for my wedding this past July and working with her was a dream come true. Her gowns are beautiful and she works hard to make sure you're happy and look perfect on your wedding day! Donna is warm and friendly and visiting her store is always fun. The seamstress she has on staff is also very friendly and does amazing work. If I renew my vows in 5 years I'll definitely be going back to Donna!
• Jessica Sent on 07/03/2012
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  Donna gives you a one on one service. No need to pull through plastic bags of dresses, she brings the dresses to you! Myself and 2 of my girlfriends (twin sisters) all worked with Donna and she was a blast to work with! You will find your perfect dress and she will go above and beyond to make sure of that! I have friends and family still telling me how beautiful my dress was and how it just fit me and my personality perfectly! I promise you won't be disappointed working with Donna!

  Donna gives you a one on one service. No need to pull through plastic bags of dresses, she brings the dresses to you! Myself and 2 of my girlfriends (twin sisters) all worked with Donna and she was a blast to work with! You will find your perfect dress and she will go above and beyond to make sure of that! I have friends and family still telling me how beautiful my dress was and how it just fit me and my personality perfectly! I promise you won't be disappointed working with Donna!
• Kristi Sent on 07/19/2012
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  Donna Morello / Mariage Couture was such a wonderful dress experience. I thought it would be a difficult feat to find a wedding dress for myself. I am 5', and most dresses are not made for my height. After meeting Donna, you feel like you've entered a dreamscape - her store is so beautiful and she makes you feel like you entered a fabulous retreat. She deals with each patron one-on-one, making you feel like the most important person. All of her dresses are unique and create an atmosphere of tranquil grandeur. I ended up picking the 3rd dress I tried on! She is that good! I'm so glad I went this route instead of David's Bridal or anywhere else. Too much noise, commotion and running through all those aisles of hanging dresses is quite frustrating when you are one of MANY looking for the perfect dress. Thank you so much Donna for making me look so amazing. Everyone loved my dress, especially my husband!

  Donna Morello / Mariage Couture was such a wonderful dress experience. I thought it would be a difficult feat to find a wedding dress for myself. I am 5', and most dresses are not made for my height. After meeting Donna, you feel like you've entered a dreamscape - her store is so beautiful and she makes you feel like you entered a fabulous retreat. She deals with each patron one-on-one, making you feel like the most important person. All of her dresses are unique and create an atmosphere of tranquil grandeur. I ended up picking the 3rd dress I tried on! She is that good! I'm so glad I went this route instead of David's Bridal or anywhere else. Too much noise, commotion and running through all those aisles of hanging dresses is quite frustrating when you are one of MANY looking for the perfect dress. Thank you so much Donna for making me look so amazing. Everyone loved my dress, especially my husband!
• Christina Sent on 07/16/2009
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  Donna was amazing. She put three dresses on me and by the third one I had "the one". She is able to read what you are thinking without even saying it! She only sees one client at a time and gives her whole attention to you! Highly recommend her to anyone!

  Donna was amazing. She put three dresses on me and by the third one I had "the one". She is able to read what you are thinking without even saying it! She only sees one client at a time and gives her whole attention to you! Highly recommend her to anyone!
• Molly Sent on 07/24/2018
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  I feel so lucky to have found Donna! After an underwhelming experience at a more traditional name-brand-carrying bridal boutique, I made an appointment at Donna Morello. Donna took time to get to know me and my preferences. She showed me some gowns and we narrowed it down to three options. I wasn't totally sure of them "on the hanger", but as I tried them on, EVERY SINGLE ONE was absolutely perfect. They were all completely unique - not something any other bride would have. The alterations that needed to be done on my gown were quite difficult and Donna/Carmela did an absolutely perfect job. Donna also helped me find the perfect veil and clutch.

  I feel so lucky to have found Donna! After an underwhelming experience at a more traditional name-brand-carrying bridal boutique, I made an appointment at Donna Morello. Donna took time to get to know me and my preferences. She showed me some gowns and we narrowed it down to three options. I wasn't totally sure of them "on the hanger", but as I tried them on, EVERY SINGLE ONE was absolutely perfect. They were all completely unique - not something any other bride would have. The alterations that needed to be done on my gown were quite difficult and Donna/Carmela did an absolutely perfect job. Donna also helped me find the perfect veil and clutch.
• Stephanie Sent on 07/19/2016
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  I found Donna through The Knot and decided to pay her a visit based on all of the stellar reviews. I didn't know anything about her shop until I arrived and was intrigued to hear that she designs all of the dresses and they can't be found anywhere else. The dress I found was absolutely amazing, like nothing I had seen before, and was really 1-2 seasons ahead of the trends. I would highly recommend Donna to anyone. She provides personalized service and truly knows her stuff. She is a lot of fun and I believe she can make anyone comfortable. I ordered my dress in September for my June wedding. I planned to attend my first fitting in March, but due to an illness that resulted in weight fluctuations, I wanted to push the fitting back as late as possible. I had my first fitting less than 4 weeks before my wedding and my second/final fitting 4 days before my wedding. I did not have an easy dress to alter, but Donna and her seamstress Carmella made sure that everything was perfect. She was so flexible during a difficult time, and I really think that is what sets her apart. A larger salon would not have been able to make these accommodations, but it was no big deal to Donna. Finally, the alteration fees were included in the price of the dress. I really appreciated this as it took away the "unknown" of what the alterations might actually cost. I highly recommend that anyone give Donna a try. The service is impeccable, and even if you don't choose a gown there, I know you will have a great experience.

  I found Donna through The Knot and decided to pay her a visit based on all of the stellar reviews. I didn't know anything about her shop until I arrived and was intrigued to hear that she designs all of the dresses and they can't be found anywhere else. The dress I found was absolutely amazing, like nothing I had seen before, and was really 1-2 seasons ahead of the trends. I would highly recommend Donna to anyone. She provides personalized service and truly knows her stuff. She is a lot of fun and I believe she can make anyone comfortable. I ordered my dress in September for my June wedding. I planned to attend my first fitting in March, but due to an illness that resulted in weight fluctuations, I wanted to push the fitting back as late as possible. I had my first fitting less than 4 weeks before my wedding and my second/final fitting 4 days before my wedding. I did not have an easy dress to alter, but Donna and her seamstress Carmella made sure that everything was perfect. She was so flexible during a difficult time, and I really think that is what sets her apart. A larger salon would not have been able to make these accommodations, but it was no big deal to Donna. Finally, the alteration fees were included in the price of the dress. I really appreciated this as it took away the "unknown" of what the alterations might actually cost. I highly recommend that anyone give Donna a try. The service is impeccable, and even if you don't choose a gown there, I know you will have a great experience.
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  User1857585 Sent on 10/10/2014
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  Finding my dress with Donna was definitely a unique experience. She is very in tune with your feelings and body language when trying on dresses which I really liked. She is very patient when it comes to waiting on you to make your decision but can be very direct in other ways. Donna is very personable and her shop has an amazing feel to it. Nothing in the store has price tags, labels on it which (if you think about it long enough) can boggle your mind but if you find the dress of your dreams with her you probably won't care.

  Finding my dress with Donna was definitely a unique experience. She is very in tune with your feelings and body language when trying on dresses which I really liked. She is very patient when it comes to waiting on you to make your decision but can be very direct in other ways. Donna is very personable and her shop has an amazing feel to it. Nothing in the store has price tags, labels on it which (if you think about it long enough) can boggle your mind but if you find the dress of your dreams with her you probably won't care.
• Danielle Sent on 03/25/2013
  4.7 out of 5 rating

  4.7
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    4.5 out of 5 rating
    4.5

  For the past few years I have been driving past Donna Morello's Bridal Shop and always wanted to go in and look at the beautiful gowns in the window. Finally I got my chance!! I had an appointment this past Saturday and I couldn't have been more pleased! From the time we walked in to the time we left I felt completely at ease. Donna listened to my previous dress trying on stories and worked with me to find that perfect dress I had been looking for. While I am not too girly I did want a dress to Wow everyone and that is exactly what I got. I myself even made a few noises I've never heard myself make :) She was able to find the perfect dress in the perfect color and style that I was looking for without the over the top girly frill. She made me feel like a true princess. I would highly recommend Donna Morello's Wedding Gown shop. I always knew I'd find "my dress" there. Thanks again Donna for the wonderful service!!

  For the past few years I have been driving past Donna Morello's Bridal Shop and always wanted to go in and look at the beautiful gowns in the window. Finally I got my chance!! I had an appointment this past Saturday and I couldn't have been more pleased! From the time we walked in to the time we left I felt completely at ease. Donna listened to my previous dress trying on stories and worked with me to find that perfect dress I had been looking for. While I am not too girly I did want a dress to Wow everyone and that is exactly what I got. I myself even made a few noises I've never heard myself make :) She was able to find the perfect dress in the perfect color and style that I was looking for without the over the top girly frill. She made me feel like a true princess. I would highly recommend Donna Morello's Wedding Gown shop. I always knew I'd find "my dress" there. Thanks again Donna for the wonderful service!!
• Elizabeth Sent on 09/25/2009
  4.7 out of 5 rating

  4.7
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    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    3.5 out of 5 rating
    3.5

  I absolutely loved the dress from Donna! I only tried on 3 dresses and she found the perfect dress for me.

  I absolutely loved the dress from Donna! I only tried on 3 dresses and she found the perfect dress for me.
• Kerilee Sent on 09/02/2010
  4 out of 5 rating

  4.0
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    3.0 out of 5 rating
    3.0
  • Value
    3.0 out of 5 rating
    3.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  When I first walked into this boutique, I loved it. It was beautiful and Donna was so sweet to me and my family, going over everything with us in detail and having that 1 on 1 experience made me feel good. Donna only meets with one bride at a time to give her individual attention which was very nice. However, after I purchased the gown, I was a little disappointed at the attitude I received after Donna promised me a few things included in my price, and later acted as if I wasn't entitled to them because of the great deal I got from her. This changed my whole perception and good feeling about her and made me a little upset. When you tell someone what your maximum amount is that you have in your budget to spend on a gown, head piece and veil and they say they can accommodate your requests, that's what I expect. You don't just say those things to your customers to get the sale. Aside from my disappointment in that regard, the gown was gorgeous! The button on the bottom that is supposed to be reinforced for the train broke very soon after the train was up, but it is very heavy, so I would imagine that happens sometimes. Donna is also a little secretive about the designer of the dress, she just tells you "I create the gowns with top European designers" but doesn't say who. I don't feel that information should be private after you purchase the gown. Overall, despite my disappointments, I am still satisfied with the quality of the gown and the individual attention.

  When I first walked into this boutique, I loved it. It was beautiful and Donna was so sweet to me and my family, going over everything with us in detail and having that 1 on 1 experience made me feel good. Donna only meets with one bride at a time to give her individual attention which was very nice. However, after I purchased the gown, I was a little disappointed at the attitude I received after Donna promised me a few things included in my price, and later acted as if I wasn't entitled to them because of the great deal I got from her. This changed my whole perception and good feeling about her and made me a little upset. When you tell someone what your maximum amount is that you have in your budget to spend on a gown, head piece and veil and they say they can accommodate your requests, that's what I expect. You don't just say those things to your customers to get the sale. Aside from my disappointment in that regard, the gown was gorgeous! The button on the bottom that is supposed to be reinforced for the train broke very soon after the train was up, but it is very heavy, so I would imagine that happens sometimes. Donna is also a little secretive about the designer of the dress, she just tells you "I create the gowns with top European designers" but doesn't say who. I don't feel that information should be private after you purchase the gown. Overall, despite my disappointments, I am still satisfied with the quality of the gown and the individual attention.
• Jessica Sent on 11/17/2017
  0.5 out of 5 rating

  0.5
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    0.5 out of 5 rating
    0.5
  • Average response time
    0.5 out of 5 rating
    0.5
  • Professionalism
    0.5 out of 5 rating
    0.5
  • Value
    0.5 out of 5 rating
    0.5
  • Flexibility
    0.5 out of 5 rating
    0.5

  PLEASE PLEASE PLEASE READ this review before you shop here. So so devastated. I tried on a dress that Donna already owned (i.e., no custom order was ever placed; the dress was already essentially in my size and I was buying that exact one off the rack) and made an emotional, extremely impulsive purchase. We were required to pay in full immediately and my mom mailed Donna a check for $4500, without us being allowed to take any photos of the dress. Lo and behold, I found there were actually several pictures of the dress on Donna’s various social media accounts and I realized the dress was not the color I thought it was at all (long story short: not white at all; actually orange and grey) I knew immediately I couldn’t wear the dress and tried for a week to schedule an appointment with Donna while she continued to put me off. When I finally got in, I saw the dress again and knew I had made a horrible mistake and was devastated at the thought of wearing that dress to my wedding. Despite her reputation for “caring for her brides,” Donna would not work with me in ANY way. Essentially, my mom paid $4500 for the privilege of me trying the dress on. My mom offered to pay Donna’s cost on the dress, give her her profits and let her re-sell the dress, or simply just lose 50% of the money as a non-refundable deposit. We also offered to pay any fee she felt reasonable for “restocking” the dress, since it was technically off the floor for about 3 weeks, even though it never left her shop for a second and is still there now. It cost Donna nothing for me to try the dress on for 15 minutes. I even asked about exchanging the dress for a less expensive one (letting Donna keep the same check and increasing her profits on the sale) and she said she would charge us MORE for an exchange. I was stunned. I left devastated, my mom spent our entire dress budget on this dress and now we are out $4500 and have no dress.

  PLEASE PLEASE PLEASE READ this review before you shop here. So so devastated. I tried on a dress that Donna already owned (i.e., no custom order was ever placed; the dress was already essentially in my size and I was buying that exact one off the rack) and made an emotional, extremely impulsive purchase. We were required to pay in full immediately and my mom mailed Donna a check for $4500, without us being allowed to take any photos of the dress. Lo and behold, I found there were actually several pictures of the dress on Donna’s various social media accounts and I realized the dress was not the color I thought it was at all (long story short: not white at all; actually orange and grey) I knew immediately I couldn’t wear the dress and tried for a week to schedule an appointment with Donna while she continued to put me off. When I finally got in, I saw the dress again and knew I had made a horrible mistake and was devastated at the thought of wearing that dress to my wedding. Despite her reputation for “caring for her brides,” Donna would not work with me in ANY way. Essentially, my mom paid $4500 for the privilege of me trying the dress on. My mom offered to pay Donna’s cost on the dress, give her her profits and let her re-sell the dress, or simply just lose 50% of the money as a non-refundable deposit. We also offered to pay any fee she felt reasonable for “restocking” the dress, since it was technically off the floor for about 3 weeks, even though it never left her shop for a second and is still there now. It cost Donna nothing for me to try the dress on for 15 minutes. I even asked about exchanging the dress for a less expensive one (letting Donna keep the same check and increasing her profits on the sale) and she said she would charge us MORE for an exchange. I was stunned. I left devastated, my mom spent our entire dress budget on this dress and now we are out $4500 and have no dress.

  DONNA MORELLO WEDDING GOWNS, Mariage Couture's reply:

  PLEASE, brides, go to The Knot, read my 98 5-star reviews give no credence to this - the writer displays disgruntled-ness & negativity. Please, note, that she originally was ecstatic, made the serious commitment to buy her dress, signed agreement (industry standard) of no refunds or exchanges & purchased her stunning one of a kind gown. (BTW, pictures are always allowed after the purchase & your selection of gowns start at $1500.) It is clear she SUBSEQUENTLY FOUND a 2nd dress elsewhere & her definition of 'working with her' was to unscrupulously break her contract & get her money back. Professionally, unable to do this, you can imagine how disheartening this was for me when she threatened to negatively REWRITE her INITIAL 5-STAR REVIEW: "Donna found me the dress of my dreams! All the dresses in her shop are amazing and like none you've seen before. I am usually very indecisive but Donna listens and picks the best dresses for you to try. I was sure I wanted a certain style but I found something completely different that blew me away! So so happy to have found Donna and my one of a kind dress!!" Seldom, a bride cancels her wedding, changes her mind, etc. & personally, my heart goes out to her. From a business perspective, a bridal shop should not be penalized for a bride's unfortunate situation or mind change. Her rationalizations, untruths and 'GIVE ME WHAT I WANT OR ELSE' reaction are disappointing. Thankfully my integrity & passion are evidenced in the glorious 100 PLUS OUTSTANDING REVIEWS my brides keep writing! I have no control over negative social media, but PLEASE KNOW how committed I am to EVERY bride & will always stay professional & DO THE RIGHT THING! Threatening a negative review when one does not get her way is sad & juvenile. Business people like myself, remain true to the proven practices that make them successful - in my case, 15 years. BRIDES, COME TO MY BOUTIQUE & SEE FOR YOURSELF!

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