Dino's at Manakiki Reviews
Reviews
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4.9 out of 5 rating
4.9
Excellent
34 reviews
Recommended by 97% of couples
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Quality of service 4.9 out of 5 rating4.9
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Average response time 4.7 out of 5 rating4.7
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Professionalism 4.9 out of 5 rating4.9
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Value 4.9 out of 5 rating4.9
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Flexibility 4.9 out of 5 rating4.9
Awards
34
+37
User photos
Weddingwire
4.9/5
34 reviews
Google
4.7/5
141 reviews
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Featured
Melissa Sent on 12/04/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Nina & the Dino's/Pine Ridge Staff = AMAZING!
I held my wedding at Pine Ridge Country Club this past November, & let me tell you - the whole process leading up to the day, as well as the day of, was amazingly smooth! Nina is the absolute BEST to work with! She is so kind, so knowledgeable, & so very responsive & helpful! Nina & her staff went above & beyond to make sure every detail was exceptional for my wedding reception, & I can’t thank them enough! It was a magical night! The process of choosing entrees, drinks, & appetizers was seamless because of Nina. I didn’t have to worry about a thing - the day of because Nina & the wonderful staff had everything set up to the tee. Also, the venue is beautiful & the food is delicious! I would highly recommend Pine Ridge & Dino’s to anyone looking to have a beautiful event! I’d love to have another event there in the future & work with Nina!! -
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Leah Sent on 10/30/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Patty is amazing - everything was perfect
From start to finish, working with Patty here at Manakiki was an absolute dream come true. Patty did everything in her power to make our day special, unique, and EXACTLY what we wanted. I honestly felt like I had a wedding planner with how genuinely and consistently she communicated and followed up with us. She honestly managed everything perfectly. The food was AMAZING and the most of the staff was super friendly. Our server even packed up two “to go” meals for my husband and I that we enjoyed as a late night snack after the party. I would, without hesitation, recommend this venue to any bride who wants to be treated with respect, empathy, and love throughout the planning process and on their big day. Best Venue ever! -
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Laura Sent on 06/26/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I am so happy that we went with Manakiki for the wedding! The reception room and the cocktail hour space were absolutely lovely. Dino's catering was also absolutely amazing- I was especially obsessed with the chicken parmesan and roasted potatoes. Patty was kind, down-to-earth, and professional. She was a dream to work with! We hoped it wouldn't rain that day, but when it did last minute, Manakiki made sure that I didn't panic and quickly moved aside tables to create a ceremony space for the wedding. They worked well with all of our vendors and I would recommend the space to any bride. -
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Stephanie Sent on 10/03/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Manakiki was perfect for our wedding, and Patty was amazing to work with and made everything so smooth in the planning process and day of the wedding. We loved every aspect and if we could do it again - we would do it the exact same as long as we worked with Patty!!! I would recommend ceremony, cocktail hour, and reception at the venue as every aspect is gorgeous.
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Sarah Sent on 06/16/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Patty Ritacco made the process of wedding planning and the day truly a magical one! Future couples should know that they will be well taken care of no matter what the request or question.
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Poncey Sent on 12/17/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely Wonderful Wedding Venue & Staff!
Words cannot express how amazing and perfect this venue is to have a wedding. From day one, Patty had been attentive, helpful, and just a pleasure to work with. She and her staff made sure the day of our wedding went seamlessly flawless. The catering was also amazing, we received many compliments from guests on how great it was. We couldn't be happier with how our special day turned out! -
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Emily Sent on 11/04/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Better than I ever dreamed
Patty and the Dino's team at Manakiki are amazing!!! First, Manakiki is beautiful. Full stop. We were looking for a place that could give us an outdoor ceremony (check), indoor-outdoor reception experience (check), classic style (i.e. no whacky light fixtures and a room with actual windows!) (check), convenient to downtown (check), delicious food (check!!!), and all without breaking the bank (check). Clearly, Manakiki had everything. Second, Patty is awesome. She was responsive, flexible and open to suggestions (especially on the bar and menu), always willing to meet with us and even held our tasting during a snow storm because that was the only day we were in town! She's also incredibly friendly, positive and a problem solver. I trusted her completely through this journey and I'm so glad that we did. We got tons of complements from our guests and everyone is still talking about how wonderful our wedding was (4 months later!). Holding our wedding at Manakiki was better than I ever dreamed it could be. Thank you, Patty and Manakiki!
Flowers: Blush Custom Weddings
Photos: Mann & Wife Visual Storytellers-
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+2 photos
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Chrysta Sent on 11/20/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely Gorgeous 😍
This venue is beautiful. Having a wedding during these crazy times has been difficult. They were absolutely fabulous with everything. With Having to postpone due to covid19 from July to November was an easy transition with them. The food is fantastic! Portions were large with a lot of compliments on how good it was and how much there was. I couldn't be happier with my selection and they made everything beautiful. We are eternally grateful for our lovely experience and my husband thought the whole thing was far more that he ever expected. Amazing❤-
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+10 photos
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Judy Sent on 04/23/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The staff at Manakiki was awesome and very professional. Patty made sure everything was set up right and things flowed very smoothly. The food was delicious and everyone was raving about the grilled chicken, salmon and steak. The venue is a beautiful setting. Thanks for everything. -
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Chrissy Sent on 01/02/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect reception! Would choose this venue again in a heartbeat.
Dino's at Manakiki was the easiest decision we made for our wedding reception venue. The facility is recently renovated and has a beautiful modern country club feel to it. Patty was fabulous to work with, I cannot safe enough good things about her!! We planned this wedding out of state and she made it so easy to finalize details and was very flexible meeting with us when we were in Cleveland. The customer service was awesome and the food was delicious. We had about 120 guests and had plenty of space with a band and dance floor. The outdoor patio is such a nice touch too for cocktail hour. I truly loved everything about the venue, our wedding reception was simply perfect and would recommend Manakiki to anyone!-
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+2 photos
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Alainee Sent on 06/23/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our ceremony only here at Manakiki Golf Course. It was the most beautiful ceremony location I could ask for. Look up pictures to see The Grove. Well worth the price. If you want an outdoor wedding, this is the place. Beautiful and plenty of seating. -
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Meghan Sent on 09/26/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Choosing a venue was one of the most stressful parts of the wedding planning process for me and my husband - you have to coordinate a location that is your style, perfect size for your wedding, great food, and great service. We knew once we met with Patty and saw the space that there was no question that we found the right location! My husband and I both work in the wedding industry and had a vision that was a little outside the box but Patty never said no to any of our requests. She and the chef put together a special menu based on some ideas that we had, designed an amazing cheese wheel cake instead of a wedding cake, and worked with our vision for the room. Most of all, she was a dream to work with through the whole planning process.
When it came to the day of the wedding, there was not one single thing that I noticed that went wrong. If it did, Patty made sure I didn't know about it so that my husband and I could soak in the whole day! We couldn't be more grateful for Patty and the team at Manakiki for making our day so perfect :) -
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Jacquelin Sent on 05/31/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dino's at Manakiki was an absolutely amazing venue that we would choose time and time again. The staff, including Patty, were more than attentive and delivered our vision flawlessly. Not only is the venue beautiful, the food was truly delicious! You must check out this stellar venue, you won't be disappointed! -
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Darlene Sent on 06/13/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My daughter was married June 9, 2018. The ceremony was outside at the Manakiki ceremonial groove. It was simply beautiful. Patty the event coordinator made sure everything was in place and set up the we planned. The reception was in the Manakiki ballroom, and again simply beautiful. Everything was carried out the we planned it with Patty. She was right there the whole night making sure we were pleased. The cocktail hour food was amazing, delicious and abundant. The dinner food also was abundant, delicious and served hot family style. The desserts, WOW, amazing. This venue was perfect, we received many compliments. The event coordinator Patty was so easy to work with, very pleasant, patient, and made sure the bride and groom's day was perfect. Manakiki is a beautiful place to have a marriage ceremony and reception. -
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S. Fields Sent on 07/15/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Manakiki Wedding
Would recommend Dino's in a heartbeat. Our guests loved the location and raved about the food selection. Patty was accommodating and a pleasure to work with! Thanks for everything! It was truly a day to remember. -
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Cassie Sent on 09/15/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Service was above and beyond. We felt like family. Accommodated our guests with special needs. Would go back again and telling all my family and friends to go to Manakiki for special events. Excellent Time management and organization skills! Everything was perfect and better than expected on my special day. We received many compliments from friends and family about the venue, food and beverages, and staff working at Dino’s at Manakiki. -
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Emily Sent on 05/16/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We just got married and had our reception here this past Saturday. We worked with Patty-- and she was AMAZING. Manakiki is soo beautiful and they food was AMAZING. They were so accommodating and made sure my new husband and I did not worry about anything the day of. They took care of everything. My guests were so impressed with the wonderful service and how friendly the staff was. Thanks for making our big day BEYOND perfect! -
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Charlie Sent on 11/01/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had an amazing experience using Dino's at Manakiki. Everything was amazing from the start and I would recommend using Dino's any day. You helped make our wedding absolutely wonderful and memorable for so many of our guests and we are forever grateful!!! -
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Rachelle Sent on 07/13/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A wonderful summer night
My wedding was at manakiki june 29th. Patty and the staff provided a wonderful experience from ceremony to dinner to dancing. All of our guests are still talking about how wonderful every thing was.-
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+2 photos
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Alexandria Sent on 05/31/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely perfect! We had a wonderful wedding with lots of help from the venue! The venue is gorgeous and the food was delicious! -
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Scott Sent on 08/15/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great venue for our reception. The food was great and the service was awesome -
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Shelby Sent on 10/01/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our wedding at Manakiki in September 2017. From the day we knew Manakiki was the venue, Patty was very helpful in working with us to help us make decisions, answer questions, and accommodate our needs. We met with Patty the day before the wedding to drop of any decor or supporting materials needed for the ceremony or reception. We barely had to tell her where things went or the timing of when items should be brought out - she instantly knew what everything was for. On the day of the wedding Patty was very helpful to accomodate anything we needed from before the ceremony to after the reception when everyone already left. She made sure our needs were met. When we were taking pictures after the ceremony with family, she made sure my husband and I had a plate of food to eat since we were starving! The food from Dino's was EXCELLENT! We had a tasting so many months before the wedding to help us choose what we wanted to include for dinner options. We choose family style which was a hit with the guests. The guests raved about the food ... even weeks after the wedding. Dino's was all around great to work with and I would recommend them to anyone considering them for their wedding! -
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Katie Sent on 10/19/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everything was easy, efficient and fabulous, definitely recommend! -
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Victoria Sent on 09/26/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Venue!
Manakiki was a wonderful location to host our wedding. Everything from the planning, to food, preparation, etc. was perfect. I also cannot say enough about the staff that assisted my family throughout the planning and wedding itself. We opted to have both our ceremony and reception there, and I would absolutely do it again if I could. We booked about a year and a half before the wedding, and much of the planning and coordinating took place when we were about 6 months out from the date. The food was excellent and the staff did everything in their power to make our day perfect. Patty was fantastic to work with on the logistics beforehand, and on the day-of Angel and Kathy ensured that everything was in its place.
I also would be remiss if I did not mention the affordability. Compared to all other options we looked at in the Greater Cleveland area, this was the most affordable to the quality and quantity of service. There is no room rental fee and you are simply charged for the food and drink packages that you purchase. The outdoor space is the only exception. While I wish this was included in the overall cost, I do not regret the extra amount we paid for it.
One detail that I missed until about two months before the wedding is that the Manakiki staff do all of the decorating and set up. You bring in the decorations and let them know the vision, and they make it happen. I made things more complicated by creating my own centerpieces. I was able to bring these in the night before the wedding, and they had everything set up for me when I arrived day-of at 3pm. I cannot tell you the relief I felt from not having to set up and take down the decorations.
Overall, the staff, location, food are an excellent value. I LOVED every second of my wedding, and I spent it enjoying the day with my husband, family and friends instead of worrying about logistics. Thank you for a wonderful day.
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+2 photos
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Heidi Sent on 11/26/20164.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We were married at Manakiki early November and we were just amazed with their staff. They were responsive to our needs and the venue was very well run. The 'grove', an outside ceremony area in the woods, was absolutely perfect in the fall for our photos prior to the wedding. The food was all amazing and the guests were amazed at the portions! No one went hungry at our wedding! We enjoyed the chicken picatta, grilled pork chops, and the pecan salmon. We were also pleased that Kimmy was able to set up our guest book, place cards, and other decorations so that we didn't have to bother anyone in the bridal party to do so! I would highly recommend Manakiki Golf Course and Dino's Catering for your event in Cleveland. -
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Charron Sent on 09/14/20184.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Patti and the folks at Manakiki were amazing. They were flexible and accommodating. The venue is beautiful and the food was great. They made sure that the day was as stress free as possible. Our guests are still talking about our wedding! The price is beyond reasonable for what you get. We recommend them 100% -
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Jessica Sent on 09/18/20184.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We just got married on 8.25.18.
I am so happy we went with Manakiki for our venue. Dino's at Manakiki was an amazing venue that we would choose time and time again. The staff, including Patty and Nina , were more than attentive and delivered our vision flawlessly. Not only is the venue beautiful, the food was truly delicious! we got so many comments how amazing everything was from all our friends and family! I have already recommended to a friend and they already booked with Manakiki for next year! You must check out this venue, you won't be disappointed!
-Jessica Gillenwater -
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Megen Sent on 10/23/20184.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding 9/15/18
Manakiki was an absolutely beautiful space to host our wedding day! Patty made sure that all questions were answered. They even packaged four entrees for guests who did not show and provided them to us to take home. It was a really nice sentiment to not have to worry about dinner after all the weekend festivities were done!! -
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Jessica Sent on 10/16/20174.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Patty and her team were great! During the planning process, Patty was able to answer any questions I had in a timely fashion and was very helpful with anything I needed. On the day of the wedding everything went perfectly smooth and although my family can be a little hard to handle at times, Patty and her team handled everything with patience and consideration. The food was absolutely amazing! And we had quite a few compliments from the guests on the food as well. Patty’s team also checked on my husband and I many times throughout the night to make sure we were well fed and happy. At the end of the night the staff had packed us up a bag full of cake for us to take home. Our special day was fun and stress free! I would definitely recommend Dino’s catering to any brides in search of a perfect, stress-free, and elegant wedding! -
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Lauren Sent on 10/03/20174.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everything was so great! Patty made everyone feel comfortable, and at ease. The food was delicious, everyone at the wedding commented on the friendliness of the staff and how well everything flowed. -
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Taylor Sent on 06/20/20184.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
From the moment I walked into Manakiki I fell in love. You are tucked away; surrounded by beauty. I wanted a venue that I could have my ceremony, pictures, cocktail hour, and reception all in one place and Manakiki delivered just that. Every single guest that attended our wedding would not stop raving about how perfect Manakiki is. The food is excellent, the service is outstanding, and the location is something you have to see for yourself. I gave responsiveness four stars only because sometimes it would take a while before I heard anything back from my event planner. However, she did explain that this was because she had not been receiving voicemails. But, when I did speak to her she was AMAZING and on top of everything. My wedding was executed perfectly thanks to her. I wish I could relive my wedding day here all over again! -
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Carlie Sent on 10/03/20174.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Manakiki was the absolute perfect venue. Patty, the wedding coordinator, was amazing, always willing to go out of her way to help. She made the planning process and day of so much more enjoyable. She ended up feeling like family by the end of it. -
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Laurel Sent on 06/05/20174.5 out of 5 rating4.5
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dino's was, for the vast majority of our planning, amazing to work with. We originally worked with Nina, who booked our date for us and gave us our initial tour of the venue. We had a few issues with communication with Nina, particularly surrounding our tasting, and we showed up for what we thought was our scheduled tasting twice only to find out it hadn't actually been put on the calendar. But the third time was the charm and the tasting went perfectly. Patty, who worked with us in the months leading up to the wedding, was amazing. She was so responsive and helpful, and provided me with every detail I could possibly need for the day. She was great to talk through weather concerns, helped plan the best layout for the reception venue, and was just really on her game. The staff who worked with us the day-of was also wonderful, so accommodating and helpful and kind to our guests. The food was outstanding - we have heard some of the best that our guests have had at weddings - and the whole day was simply flawless, thanks in large part to the great work of the Dino's at Manakiki staff. THANK YOU!!!! -
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Juliet Sent on 07/12/20192.2 out of 5 rating2.2-
Quality of service 2 out of 5 rating2.0
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Average response time 3 out of 5 rating3.0
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Professionalism 1 out of 5 rating1.0
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Value 3 out of 5 rating3.0
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Flexibility 2 out of 5 rating2.0
Good food, terrible customer service
We held a brunch wedding reception for about 70 close friends and family on June 15, 2019. Overall, food was tasty but service was not great. Ultimately, for what we paid at Manakiki’s, I feel very let down.
Leading up to the day, Patty was fairly responsive via email, not as much via phone. She was pleasant although there were some obvious miscommunications about some details regarding type of food service, information required of guest meal choices, and some other little details, but they were fixed.
The day before our wedding, my mom, dad and I brought our decorations and centerpieces during the agreed upon time, which Patty assured me was fine. Upon signing a contract, another worker had told us that centerpieces could be put up for us and simple assembly would be done as long as we told them what we needed to be done. My mom was explaining the simple assembly to Patty and she proceeded to disrespectfully roll her eyes and inform my mom that she is “not a florist” and wouldn’t be arranging flowers. (Centerpiece picture attached, all fake flowers were glued down ahead of time, only needed the lanterns put down in the middle and table number propped up.)
This obviously left a terrible impression on my family and were not exactly the right words to say to a family right before the big day. Patty was rushing and clearly distracted. Our needs were not Patty’s concern. She informed us she would not be with us during the reception, but she assured us her stand-in would help with whatever we needed.
Kathy, her stand-in who I was meeting for the first time day-of, was nice. However, walking in the door having just wrapped up our ceremony, she reminded us that there was another reception after us and we needed to make sure we were out by 3:30pm. This is NOT the way to greet the bride and groom-- and we well were aware of the time we had agreed to leave! They also told my photographers to eat downstairs, away from the guests since they were vendors. They were clearly on my seating chart and --exactly how were they supposed to take photos while eating downstairs? My photographers were confused and quite frankly, insulted. It was absurd. Upon arrival, I felt rushed and not wanted.
The food was good and I think my guests had a nice time. But ultimately, the details and service were just not there--it seemed like the staff wasn’t ready for us and were really just waiting for us to leave. I understand a venue like this is busy during a day with several weddings, but this is not how to treat customers that are paying a grand amount to host a nice meal here. The way we were treated just was not acceptable, and I would NOT recommend this place for more than a round of golf. -
Quality of service
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