Diamond Event & Tent Reviews

Diamond Event & Tent

Salt Lake City, UT

4.3 out of 5 rating, 53 reviews

View more information

Reviews

We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.

4.3 out of 5 rating

4.3

Good

53 reviews

Recommended by 85% of couples

Write a review

Quality of service
4.3 out of 5 rating
Average response time
4.3 out of 5 rating
Professionalism
4.3 out of 5 rating
Value
4.1 out of 5 rating
Flexibility
4.2 out of 5 rating

Write a review

Sort by:

Courtney Sent on 02/06/2024

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Easy to Work With and Great Rentals!

Very easy process to work with them as both a planner and a 2024 bride. They were very flexible with any updates that needed to be made, had nice options for flatware, china, etc. for my events. I have received tons of compliments on the table scapes I have designed using their rentals. Would recommend!
Liz P. Sent on 09/04/2022

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Beautiful event and service

We got everything we needed from Diamond Events and Rental: dishes, glassware, silverware, chargers, table decor, tables, chairs and linens. The staff was easy to work with and it was well worth the small charge to have everything delivered and picked up. Everyone loved the decor. Our outdoor weddi mg also happened in the hottest September weekend ever! I called them two days before the wedding to ask for a chiller to be added and they added it without any problems. They even helped me to figure out which unit to rent. I highly recommend using Diamond.
Lori Sent on 07/27/2021

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Nick is the best!

We worked with Nick at Diamond Rental for over a year to figure out how to make a remote high alpine meadow into a wedding venue for our daughter’s wedding. He was quick to respond to emails, resourceful in figuring out what we needed, responsive to the many changes and additions we had to our order, willing to come for a site visit at an inconvenient time. Nick and the Diamond Rental team were showed up on time, set everything up as requested, responded immediately when there was an unpredicted malfunction with the tent lights, and were friendly to work with. The venue turned out beautifully and everything was seamless from our point of view, even though there was a lot of effort behind the scenes.
Thank you!

Are you interested?

Danny Sent on 07/09/2019

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
dannymiley

danny wedding videogaphers
rayetta
Karen Sent on 03/01/2019

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Diamond helped make our wedding beautiful!

It was such a joy working with Randy at Diamond Rentals. He was always response and beyond helpful -- I can't count the number of place setting options he put together, took pictures of, and emailed back to me as I was an out-of-town bride and couldn't meet with him in person. When asked, he gave me his honest opinions about what he thought looked best (since I couldn't see things in person) and worked to make sure all of desires and unique requests were met. I can't recommend Diamond Rentals enough for any of your event planning needs!
Averi Sent on 08/22/2018

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We recently used DIamond Rental for our wedding rentals and had a great experience! Nick at Diamond Rental helped us make sure we did not forget anything and answered every question we had. He also worked within our budget so that we could get the most for our money since weddings are so expensive. The rental furniture that we used was in great condition and was perfect for our wedding vision! I assume everything ran smoothly the day of because I got no frantic phone calls from my wedding coordinator. I would recommend this company for any wedding type rentals!
Aubrey Sent on 06/22/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
I used diamond rental for my chiavari chairs for my wedding in Boise, ID. They came all looking perfect and were great to work with.
Sarah Sent on 06/06/2015

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We used Diamond Rental for our rehearsal dinner. They provided tables, chairs, drink containers and tiki torches at a very reasonable price. My husband and I were both extremely happy with the level of service they provided. The office staff was awesome and very helpful with suggestions, and tips for the product they provided. The office staff also ordered the tiki torches from another of their locations so I could make sure the wine bottles I was using would fit. We even had to adjust our order and they did it no problem. The delivery drivers were very professional and called when they were on the way. I will be using their service again when I am in need of renting party supplies.
Tammie Sent on 08/05/2014

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Diamond supplied our wedding linens.
They kept the process simple and provided what we asked for on time and without stress or hassle. The linens were in great condition and without any signs or prior use.
Laura Sent on 09/25/2013

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Diamond was great to work with. Brooke really knew the look we were going for and made sure the delivery was on time, and decor was amazing. High quality service and high quality products. All the guests commented on how beautiful the reception was.
User959392 Sent on 10/04/2012

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
I rented my cake stand and some table linens from Diamond Rental. The process was simple and everyone I dealt with was very nice. Also, In comparison to other rental places I feel like they were the best value.
Jocelyn Sent on 09/06/2011

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
I would recommend this rental vendor to anyone. They were so flexible and easy to work with. My family has a strange request because we actually had 2 weddings within a few days of each other. We were able to keep the rentals for a fraction of the cost it would have been to do 2 separate rentals. They are awesome.
Julianne Sent on 01/18/2010

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Loved their staff.Very capable of handling a big event.Their equipment all appeared new and very sturdy.Highly recommend renting from Diamond Rental!
Melanie Sent on 08/21/2008

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Diamond rental is the only place I will ever use for any event I have now based on my FANTASTIC expierence with them. We rented a tent for my day, chairs, heaters, tables, linens and a roll out carpet to walk down for my isle. They even came out to fix the heaters when one blew a fuse at random. They were nothing but professional and helpful! I recommend them to anyone and everyone that I can! Thanks!
Meagan Sent on 12/28/2016

4.9 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  4.5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We rented some hot chocolate machines for our reception and loved the addition to our winter wedding.
User2357408 Sent on 10/08/2015

4.8 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The products they have are all very nice
Theresa Sent on 08/26/2014

4.8 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  5 out of 5 rating
Easy pick up and drop off, and a great selection! Some items were a little higher priced when compared to other places, but the quality is great and they have a HUGE selection which helps you to get the exact look you are planning!
Stephanie Sent on 02/22/2013

4.8 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We rented a sound system with mic from them for your entertainment. Diamond rental was professional and flexible with the rental. We were able to send someone to pick it up that morning and return it after the weekend for that one day, Saturday, charge. The system worked well except one speaker was blown but it still worked out well.
Courtney Sent on 10/01/2012

4.8 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  4.5 out of 5 rating
- Professionalism
  4.5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Rented chairs for a really good price. Picked them up ourselves to cut costs and they were all ready to go when we got the there and the employee even loaded them in our truck for us! Great service for a great price!
Kellie Sent on 07/11/2012

4.8 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Diamond Rental provided us with tents, tables/chairs, shepherd hooks. Everything was set up for us by very professional young men. Our only complaint was that a few of the tables that were delivered were dirty and the smaller tent was not the cleanest looking from the inside. But... they were kind enough to deliver in insert to cover the inside. The insert was delivered just hours before the ceremony but all in all... it worked out and they came through with what was promised.
I would recommend them to anyone and Amie was the best to work with!
Tyler Sent on 05/22/2010

4.8 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  5 out of 5 rating
Diamond Rental was great for renting a tent for out party after the wedding great and easy to deal with, not a great price but it was so easy!
Camie Sent on 01/01/2008

4.8 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4.5 out of 5 rating
- Flexibility
  4.5 out of 5 rating
Diamond Rental was very good to work with. They had a lot of things to choose from and made the tables and tents look great!
User1728178 Sent on 07/23/2014

4.7 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  4.5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  5 out of 5 rating
The decorations were beautiful and I loved how it all looked. Brooke was great to work with, sometimes a little hard to get a hold of but otherwise fantastic. They were however, pretty expensive. Especially the labor. I ended up having to have my family set up the linens and tie sashes because we couldn't stomach all the money they wanted to just put table cloths on.
Autumn Sent on 01/05/2012

4.7 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  4.5 out of 5 rating
Diamond rental makes it so easy to rent what you need. We only needed to rent a tent along with linen for the tables and their prices were very good. We were impressed that they would come out to our home and make sure that the tent, lighting, and heating unit would work for what we needed it for. This was a big plus for us.
Katalina Sent on 03/06/2010

4.7 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  4.5 out of 5 rating
You will work with a great staff when you rent with Diamond Rental.They helped us set up our reception along with providing us with equipment.I was very pleased with the way everything turned out.
Angie Sent on 03/15/2008

4.7 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  4.5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  5 out of 5 rating
Helped me get items at the last minute, great company.
User1796264 Sent on 07/20/2014

4.6 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We rented a number of items from Diamond Rental for our wedding, but what was really impressive was their work with decorating and lighting. I had a vision for a purple wedding with a lot of ceiling decorations and they brought it to life - in a ski lodge no less! Diamond Rental built a custom ceiling treatment for our dance floor, incorporating tulle and stars purchased in India by my family. The room was completely transformed and I was so happy with the final result. Definitely hire them for your lighting needs - Rusty (the lighting specialist) was worth every penny!
Molly Sent on 08/25/2008

4.6 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  4 out of 5 rating
Diamond Rental had all the tables and chairs we needed, along with table cloths, carpet, a fountain, an arch, and pretty much anything else we could think of! They delivered everything and picked it back up, it was great!
Kimberly Sent on 12/21/2016

4.5 out of 5 rating
- Quality of service
  4.5 out of 5 rating
- Average response time
  4.5 out of 5 rating
- Professionalism
  4.5 out of 5 rating
- Value
  4.5 out of 5 rating
- Flexibility
  4.5 out of 5 rating
I was very happy with Diamond rental. They were great to work with and provided beautiful silverware!
Sarah Sent on 05/31/2011

4.5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  3 out of 5 rating
- Flexibility
  4.5 out of 5 rating
I really liked all of the products I rented but it was a little pricey. Although everything worked great and was delivered on time I would definitely rent from them again!
User2720478 Sent on 08/11/2016

4.4 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  4.5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  4.5 out of 5 rating
My votive holders and drink dispensers were absolutely perfect from Diamond Rentals. After some back and forth, we got them ordered and handled. When we picked them up, they were clean and in easy to transport boxes. Pick up and drop off were very smooth and we were thrilled with the way everything turned out. They aren't the cheapest but they sure know what they are doing and their multiple locations make it easy to pick up and drop off.
Jaqui Sent on 07/30/2008

4.4 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  3 out of 5 rating
- Flexibility
  5 out of 5 rating
We were having the wedding in our backyard and its an odd shape, we needed a way to cover the yard in case of bad weather. the sales person was very helpful and brainstormed ideas with us. he found us the perfect solution and the canopy was installed as discussed.
Rachel Sent on 05/15/2008

4.4 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  4 out of 5 rating
Everything was nice. They charged a lot to have someone come and set up the tent that I rented for my wedding shower so we opted to do it ourselves and it wasn't easy. Tent looked nice and was in good shape.
Alicia Sent on 09/17/2009

4.3 out of 5 rating
- Quality of service
  3.5 out of 5 rating
- Average response time
  3.5 out of 5 rating
- Professionalism
  4.5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
I loved the items we rented (chairs, backdrop, and fountain). With a little dressing up, they looked very elegant.
Penny Sent on 11/28/2008

4.3 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  3.5 out of 5 rating
- Flexibility
  5 out of 5 rating
Rented chairs, some were not in that great of shape and were dirty and one was totally broken. Overall service was good, delivery was right on time and so was pick up. Price was good.
Bonni Sent on 11/30/2007

4.3 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  3 out of 5 rating
- Flexibility
  3.5 out of 5 rating
I got to use a special coupon that I had received from a bridal fair so that was nice. We had to pick out the table clothes very early however because we got married on 7-7-7 and it was VERY busy.
User2367716 Sent on 10/14/2015

4.2 out of 5 rating
- Quality of service
  4.5 out of 5 rating
- Average response time
  4.5 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  4.5 out of 5 rating
- Flexibility
  3.5 out of 5 rating
Make sure to verify they have your event booked. We almost didn't get our tables and chairs because an actual invoice was never made before we paid our deposit. They weren't super flexible with drop off days but they were great to talk with and plan our event!
Ashlee Sent on 10/14/2008

4.2 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  3 out of 5 rating
- Flexibility
  3 out of 5 rating
Diamond Rental was really easy to work with. They were a little bit more costly so we didn't get everything through them. They also wanted to charge us $100 to deliver the stuff and we lived less than a mile away. I thought that was lame so we picked it up ourselves. But the quality of what we rented from them was great!
Hannah Sent on 08/08/2008

4.2 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  4 out of 5 rating
they were great. we didn't have any problems with them and there staff is very friendly and helpful.
Katie Sent on 05/09/2008

4.1 out of 5 rating
- Quality of service
  4.5 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  3.5 out of 5 rating
- Flexibility
  3.5 out of 5 rating
Really good selection of tents to use for outdoor weddings. Also you can rent dinnerware and stuff. They deliever and set up
Lauren Sent on 01/29/2009

3.9 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  3.5 out of 5 rating
- Flexibility
  4 out of 5 rating
They really did have all of the Things I needed to do my wedding... table clothes, tables, chairs, even vases! I had heard they were the best in utah so I tried them. There salespeople were ok... but the rest was really great!
Nicole Sent on 07/29/2008

3.7 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  2 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  4.5 out of 5 rating
Everything was great, execpt one thing. When they dropped off the tables and chairs, they did not know on the door or ask where they could put it all. Instead, they put it all in front of the garage. So, when my uncle (who's house it was at) had an emergency to repsond to, he could not back out of the drive way to rush into work. He had to first move all of the charis and tables himself to get out.
Elise Sent on 01/08/2018

3.6 out of 5 rating
- Quality of service
  3 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  3 out of 5 rating
- Flexibility
  4 out of 5 rating
They were good. I don't have much to say. They let us go in and put together a practice table so we could see what it would all look like. They were pretty easy to work with. I liked them and I have no complaints. But I wasn't in love or really impressed. If you're interested in them, I'd recommend going in in-person so that you can see true colors for things (computer screens can make a difference).
Kaley Sent on 01/05/2008

3.6 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  2 out of 5 rating
- Flexibility
  3 out of 5 rating
Diamond Rental is pretty much in the valley one of the only rental places. They had lots of options and were very helpful. They were a little over priced but it was really hard to find anything else so I just went with them. They had many colors for table cloths and options. I was very happy with there job. It was only $50 extra for them to come pick up everything and drop everything off, Which for that wasn't very high.
Chocolate fountains are cute but very messy. We rented two small chocolate fountains to save money. We just had a family member maintain the fountain instead of paying for someone to do it. Next time I would just pay for a person to come in and maintain it through the company you rent the fountain. It was very messy doing it ourself and was very high in maintenance.
User2911369 Sent on 09/27/2016

3.4 out of 5 rating
- Quality of service
  3 out of 5 rating
- Average response time
  2 out of 5 rating
- Professionalism
  3 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  5 out of 5 rating
The night before my wedding, about 2 hours before they were supposed to come set up the venue, I get an email that they don't have any of the chairs for the wedding that I booked 4 months earlier and had already paid for. There was some other things I ordered that they forgot to deliver and had to go back for. The end result was beautiful, and they did make give me a full refund on the chairs and substituted for something else. But, it caused a LOT of extra stress and I was bummed I didn't get what I wanted.
Joe A. Sent on 09/26/2012

3.4 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  3 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  3 out of 5 rating
- Flexibility
  2 out of 5 rating
Everything was exactly how I wanted it except that the delivery guys lost our check we gave them upon delivery. However, they were quick to give us a discount refund our credit card and accept another check. I love love loved the chairs, exaclty my vision.
Kecia Sent on 07/11/2008

2.9 out of 5 rating
- Quality of service
  2.5 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  2.5 out of 5 rating
- Flexibility
  1.5 out of 5 rating
Diamond Rental was the only place we could find to rent barstool height tables. They were supposed to provide the tables and the table clothes. The items were rather expensive, but they arrived on time. However, the table tops themselves were white with black marks all over them. We had planned on placing white table linens (also provided by Diamond) on the barstool height tables. The linens they provided were not thick enough to hide the black marks on the table tops. Luckily, we were able to find (from another provider) other table clothes the day of the wedding to place under the linens.
Geri Sent on 05/22/2008

2.9 out of 5 rating
- Quality of service
  3.5 out of 5 rating
- Average response time
  3 out of 5 rating
- Professionalism
  2.5 out of 5 rating
- Value
  3 out of 5 rating
- Flexibility
  2.5 out of 5 rating
Took a few weeks to get someone to respond, didnt answer phone during business hours, and then delivered tables, chairs, etc on the wrong day.
Randi Sent on 08/23/2013

2.6 out of 5 rating
- Quality of service
  1 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  0 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  3 out of 5 rating
I would say that their customer service is not all that great. The first girl I talked to didn't give me much information when I called to reserve what I wanted. I had to ask too many questions to find out all that I should have known. But, eventually she got me taken care of.
I was very disappointed in the delivery men. They were so rude to the vendor and everyone there. My parents were upset by their behavior and the fact that they yelled at the vendor and my family.
The chairs were dirty when we got them and it really wasn't a pleasant experience, unfortunately.
Xanna Sent on 06/16/2011

2.4 out of 5 rating
- Quality of service
  2 out of 5 rating
- Average response time
  2 out of 5 rating
- Professionalism
  3 out of 5 rating
- Value
  3 out of 5 rating
- Flexibility
  2 out of 5 rating
I'm not sure I would use this vendor again. When they delivered our order, there were several things they left out and had to go back to the warehouse for (which cost us most of the day waiting for them). Then after they delivered, we discovered that they had overbooked the overlays were ordered. We didn't even have enough overlays guest tables. The after-hours guy did his best to make things as right as possible. He was able to scrounge up a few more so we had enough to cover the guest tables, but not the banquet tables. He also brought us a whole variety of other overlays for the banquet tables for us to use. We made it work, but when we put in the order months in advance we shouldn't have had to just "make it work." There were a few other things they had overbooked and we couldn't get as well, but those weren't as big a deal. Mostly, the after-hours guy tried to be very helpful, but I'm very disappointed in the company for being greedy and overbooking things.
Melissa Sent on 03/26/2008

2.4 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  3 out of 5 rating
- Professionalism
  3 out of 5 rating
- Value
  0 out of 5 rating
- Flexibility
  2 out of 5 rating
EXPENSIVE!!! LOOK ELSEWHERE FIRST IF YOUR TRYING TO SAVE MONEY
Sarah Sent on 09/26/2016

1.5 out of 5 rating
- Quality of service
  1 out of 5 rating
- Average response time
  0.5 out of 5 rating
- Professionalism
  1 out of 5 rating
- Value
  2 out of 5 rating
- Flexibility
  3 out of 5 rating
The good thing about Diamond Rental is they have everything you need, experience with a lot of venues and the people who actually do the set up are great.
However, the person I worked with along the way to rent everything and get the logistics figured out was horrible. Unresponsive, unprofessional and not helpful in any way. She would take weeks to respond to a simple question, I would often have to re-email her and she tried to put most of the work on me (including coordinating with the venue, fire permits, etc). Based on my experience with her I would not recommend Diamond Rental to anyone and really considered switching services two weeks before my wedding I was so frustrated.
Carly Sent on 09/11/2018

1.2 out of 5 rating
- Quality of service
  0.5 out of 5 rating
- Average response time
  2.5 out of 5 rating
- Professionalism
  0.5 out of 5 rating
- Value
  2 out of 5 rating
- Flexibility
  0.5 out of 5 rating
They failed to drop off and pick up our wine glasses we rented. We paid for both yet was responsible for both. We also ordered 50 of the same glasses yet was brought half incorrectly. Take your business elsewhere. And I don’t say that lightly.

Are you interested?

Message vendor

Message

First and last name

Phone number (Optional)

Location

Event date

By clicking "Send," you accept our Terms of use and agree to WeddingWire creating an account for you. Your messages may be monitored for quality, safety, and security according to our Acceptable Content Policy. See our Privacy Policy to learn how we handle your data.

Write a review