Planning with the catering manager and events coordinator was simple. Banquet room on our day was set up impeccably and the cake they provided us was beautiful and way beyond our expectations. Food was absolutely amazing and the wait staff were all wonderful, friendly, and professional.
Sent on 12/12/2019
DeRomo's Banquet Room's reply:
Thank you, Rick! We strive to provide the best experience for our customers and we are happy to hear that you experienced that.
L
· Married on 01/20/2018
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Great event! The food was delicious and the guests enjoyed themselves!
Sent on 01/31/2018
Kylie
· Married on 08/19/2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
We couldn't have asked for a more wonderful team! supper helpful and caring, they helped up map out the perfect layout for what we needed. All of the food was delicious, the cake look gorgeous.
Sent on 11/15/2017
Suzie
· Married on 04/28/2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Absolutely fantastic. They went above and beyond to make our special day worry free. We received numerous compliments on the food...but it was the service that was exceptional. Very pleased. Staff was friendly, professional in appearance and attitude. I highly recommend them!!
Sent on 04/28/2017
Angelique
· Married on 04/22/2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Beyond happy with this venue. Mark is amazing to work with. Super friendly and helpful throughout the entire planning process.
Great servers, great food, and gorgeous atmosphere. Highly recommend this venue! Beautiful outdoor area for wedding photos too!
Sent on 05/04/2017
Sabrina
· Married on 12/08/2018
3.4
Quality of service:
4.0
Responsiveness:
3.0
Value:
4.0
Flexibility:
3.0
Professionalism:
3.0
Beautiful location, delicious food
Beautiful location, delicious food, friendly service staff.
Sent on 12/30/2018
Patricia Vinton
· Married on 11/23/2018
1.4
Quality of service:
1.0
Responsiveness:
1.0
Value:
2.0
Flexibility:
1.0
Professionalism:
2.0
Bad Choice
This place has a beautiful banquet room but that is all I can say about this place. On my wedding day several major items were totally omitted. First the person in charge wasn't present to make sure our plans were carried out. We didnt have the sweetheart table for the bride and groom. When we asked her assistant she stated we were sitting with family. Also missing was our second entree we paid for in our package. Again the assistant stated we didnt get one which was totally incorrect. Bottom line stay away until this place gets their act together. I still regret choosing them for our wedding.
Sent on 12/06/2018
DeRomo's Banquet Room's reply:
Patricia, we are truly sorry for your negative experience. This was truly not our intention. We strive for every bride to have the perfect experience at DeRomo’s.
Since this time, we have a new Banquet Room team in place and have implemented new policies to ensure each event runs smoothly. We hope you’ll consider us again.
Carla
· Married on 12/10/2018
1.0
Quality of service:
1.0
Responsiveness:
1.0
Value:
1.0
Flexibility:
1.0
Professionalism:
1.0
food undercooked non responsive to complaint
Food undercooked non resposive to complaints
Sent on 12/10/2018
DeRomo's Banquet Room's reply:
Carla, we deeply regret your negative experience. Since this time, we have implemented new policies to ensure each meal is cooked to perfection and we have a new Banquet Room team in place. We hope you’ll consider us again.
