Cupcake Royale Reviews
Reviews
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4.4 out of 5 rating
4.4
Good
38 reviews
Recommended by 89% of couples
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Quality of service 4.6 out of 5 rating4.6
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Average response time 4.2 out of 5 rating4.2
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Professionalism 4.4 out of 5 rating4.4
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
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Featured
Erin Sent on 10/20/20174.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
We cannot say enough sweet things about Cupcake Royale. After going around Seattle and trying local cupcake restaurants, we finally decided on Cupcake Royale to supply us with our wedding day treats. Not only did we feel that they had the best tasting cake, but also the best presentation. Our decision to go with Cupcake Royale proved to be the correct one because they were extremely easy to work with and let us customize the order to our preferences. They even went above and beyond and were willing to supply us with a cake flavor that is typically out of season this time of year and matched the frosting to our wedding colors exactly. On the day of, they arrived promptly on time, and were extremely kind and patient while I was running around getting ready to marry my best friend. Many of our guests even came up to afterward the reception and told us how much they loved the cupcakes. It is these reasons listed, that we would strongly recommend Cupcake Royale for anyone needing cupcakes for a special event. -
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Brittni Sent on 09/04/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Having grown up in Seattle, I recall when the Ballard Cupcake Royale first opened and in devouring the mouthwatering deliciousness of the cupcakes they served fresh made from local ingredients. In search of a wedding cupcake vendor for our August wedding, there wasn't a doubt in my mind in who to choose. Having since moved out of WA State and coming into town from Idaho for our August wedding, we pre-ordered a couple dozen cupcakes online through Cupcake Royale's website. Pre-payment online was a breeze and they even give you the opportunity to choose the designated pickup date, time and location. Very convenient! The two ladies manning the counter the day we planned on picking up our wedding cupcakes thanked us profusely for ordering ahead and offered very good customer service.
If you are in search of wedding cupcakes or whatever else Cupcake Royale may offer, I recommend them 100%. You won't be disappointed! -
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Elizabeth Sent on 12/22/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wanted cupcakes for my recent December wedding. We loved the idea of our guests having baby cakes and having a regular size for us. Our colors were mint and gold; I emailed them about special orders and a nice email from Kiwi came through saying that they can easily dye the vanilla buttercream to mint and place gold dot like candies on top. This request can be done during the checkout process online. Yummy cupcakes all around and our guests loved them!! -
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Corrine Sent on 09/10/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Delicious! We have a few vegans, and it was awesome to be able to provide a vegan cupcake as well as the regular cupcakes. We did a trio of the baby cakes for each guest because they are so amazing! We went around Seattle and tasted cup cakes from multiple bakeries and Cup Cake Royale is the best! The boxes are clever with the writing. -
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User1257426 Sent on 07/25/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had a small wedding at Snoqualmie Falls - family only - and the "feel" of the wedding was a bit more laid back. I wanted something to reflect our taste in "simple pleasures," and knew that cupcakes would be perfect! I enlisted my Mom's help in getting the cupcakes - not only were we (slightly) last minute, but we had special colors and flavors to boot. The in-store (Bellevue) experience was top-notch; not only did they accept our asks with a smile, but the guy at the front desk was sure they didnt't have the special sprinkles/toppers we wanted, and volunteered to pick some up - on his own dime - at a specialty store in SEATTLE on his way home, and come in early Friday morning (my wedding was that afternoon) to ensure they were placed perfectly, in time for a noon pick up! We couldn't be happier. The cupcakes were beautiful, delicious, and of course all the kiddos went nuts for them! Thank you SO much Cupcake Royale!
- A fan for life... -
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Pony Sent on 05/30/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had Cupcake Royale cupcakes at our wedding instead of a traditional cake, and.we absolutely loved them! We picked four distinctly different flavors so there would be something for everyone, and they were a huge hit. They delivered to the venue on time, despite unforeseen access issues (a gay pride parade being staged outside the door of the venue!) and the quality of the cupcakes was fantastic. -
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Lisa Sent on 11/17/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
So instead of the traditional wedding cake, my now hubby and I decided to have wedding cupcakes. I'd heard Trophy was all the rage, but in a head to head competition (we had 4 people and 6 cupcakes each from Trophy and Royale) Royale was the unanimous winner.
Basically they do everything you could want for cupcakes for your wedding or special event.
1. you get a cheaper price the more you order - I think we ended up paying about $2.50 per cupcake, compare that to a wedding cake!
2. They deliver for a small charge and set up
3. They will let you rent a cupcake stand that holds 90 cupcakes for a small charge
4. They do small cakes for cutting (which we didn't do)
5. You can order cupcakes off the menu or have ones specially made for your event - we did both. We had one third lemon drop (soooo freakin' amazing), one third caramel apple (the October special) and one third Coconut Bunny with Pink instead of White frosting (really pretty)
6. We were treated really well, and the people who work at both the Ballard and Capitol Hill locations are crazy nice.
Everyone loved them! In fact we had to "cut the cake" early because people were eating them already! -
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Rachel Sent on 06/12/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The cupcakes were a huge hit at my wedding and were delicious. We got three flavors with different colored flowers and are guests just thought it was the best idea ever. The Red Velvet was definetly a hit! We also rented the stand, which was much higher quality than some other places that have plastic ones. Their wedding coordinator's were really easy to work with, I must have changed my order like 5 times and they were always very accommodating and it all turned out perfect. Cupcake Royale has been a favorite of mine for awhile and I will keep comming back! -
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Angela Sent on 06/02/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I ordered my cupcakes from the Ballard location of Cupcake Royale. I was lucky enough to have a tasting with a great gal named Kayleen. My husband and I knew we wanted their delicious cupcakes at our wedding, but Kayleen put us over the top on our decision. It was the least costly of all of our vendors and you're able to choose from so many options. We had red velvet cupcakes, white babycakes with vanilla frosting and coconut and a chocolate mint cutting cake! The cupcake tiers are just beautiful and classy and added a really lovely touch to the decor, as well.
Highly recommend Cupcake Royale...and as for that comment about Trophy Cupcakes...to each his own, I prefer CR anyday! Ask for Kayleen! -
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Brooke Sent on 04/14/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great alternative to cake!!! The cupcakes were very affordable and delicious! We met with the wedding coordinator in Ballard and she was great. They even mixed a special green color frosting to match our colors. Everyone was very pleased with the cupcakes and the 5-tier stand gave the illusion of a wedding cake! We mixed in loose flowers that matched our bouquets and it was beautiful! -
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Jana Sent on 09/02/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We loved our cupcakes! When we went in for our initial consultation we were sooo impressed with the wedding coordinator and how she took care of us. They brought out one of all of their cupcakes and we ended up sitting with her for about an hour just discussing ideas. I think her name was Kelly, she was really great and a big part of the reason we ulitmately chose Cupcake Royale! Everyone loved the cupcakes at the wedding. Thank you! -
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Kerri Sent on 08/25/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent service. Cupcakes were ready on time. Tasting was great. Very professional and a local Seattle business too! -
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Jana Sent on 07/21/20084.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
Cupcake Royale creates the most wonderful cupcakes ever. My wedding was in the park with a picnic theme and cupcakes just seemed like the way to go! My ( the bride) favorite cupcake, the Lavender Vanilla and My husbands favorite ( mint choc/or vanilla) were on the main "cake" and we purchased a red velvet cutting cake which was to DIE for! the cake parts are simple, choc, vanilla or red velvet and the frostings are just amazing! check them out. -
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User1256190 Sent on 07/24/20134.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cheryl was so kind and easy to work with. She really wanted to make sure that we had our cupcakes just right for our wedding. Plus, the cupcakes were absolutely delicious! We purposely over-ordered, but they were still all gone. -
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Ml Sent on 10/11/20094.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
This vendor was great. The cupcake tasting was really fun and the quality of the cupcakes was wonderful. The display looked great and they were very flexible when we needed to add another rental pedestal at the last minute. I would fully recommend this vendor for anyone that wants to have cupcakes for their wedding. -
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Taylor Sent on 10/15/20084.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
we had lavendar cupcakes and everyone loved them. the flavor is so unique and the cupcakes were adorable sitting on our cupcake trees. We also got to do a cupcake tasting and taste 5 different cupcakes for free! -
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Jennifer Sent on 07/28/20084.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
We used Cupcake Royale both for a cutting cake at our wedding reception (venue provided dessert) and for cupcakes for a celebratory bbq the following weekend.
Both were fantastic, though my favorite was the cutting cake. It was simple vanilla cake with vanilla icing, and they decorated the sides with sugar and the top with three tiny flowers. It was very classic looking and tasted great.
The cupcakes were various combinations of vanilla and chocolate, and disappeared quickly. We ordered twice as many as we figured we'd need and only had three left at the end of the evening. -
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Bailey Sent on 07/14/20144.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
Our wedding venue required a $3 cutting fee for each piece of cake served during our event. We avoided this cost by purchasing cupcakes. Cupcake Royale provided cute, colorful, easily picked-up cupcakes which were delicious for the event. -
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C Sent on 10/15/20074.7 out of 5 rating4.7
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The cupcakes were incredibly delicious. They delivered to our site, were no hassle and were definitely a good deal for the money. We ordered chocolate with chocolate and vanilla with lemon frosting. Some people even had two!! They looked really amazing but simple...which is what we wanted. -
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Emily Sent on 01/11/20094.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Tasty cupcakes and wonderful display! The wedding consultant even helped me find tiny sugar bees online for mini toppers! They were a pleasure to work with and to eat! -
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Meghan Sent on 09/28/20084.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 3 out of 5 rating3.0
The cupcakes from Cupcake Royale were great for my wedding. They were delivered on time and set up in beautiful tiers. The whole room smelled of chocolate and vanilla frosting! Guests couldn't wait to try one. My only suggestion is that they have more options for a cutting cake...but it was still beautiful. -
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Lindsey Sent on 08/31/20104.5 out of 5 rating4.5
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Quality of service 4 out of 5 rating4.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
The cupcakes were pretty and tasted great. All of our guests said they were the best cupcakes they ever had. The stand was nice and went with my decor. The one thing I would change is that they wouldn't set the cupcakes up on the stand. I had to have my brother set them up. Not a big problem, just would have been nice if they had either set cupcakes up on the stand or let us know they wouldn't set up cupcakes when we booked with them. -
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Michael Sent on 08/03/20144.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Hard to reach the catering department is my only complaint. The cupcakes were the best and way better than a traditional cake. -
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Jean Sent on 07/24/20134.4 out of 5 rating4.4-
Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The salted caramel mini cupcakes were a huge hit with my wedding guests! -
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Elizabeth Sent on 05/30/20134.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Cupcake Royale did a most fantastic job with our cupcakes. We were able to order a variety of flavors, but then customize them so that they all matched the theme and style of our wedding. Our guests were RAVING about how nice it was to actually enjoy eating a wedding dessert, and how fresh they were. And, since it was affordable, we could order enough for people to have more than one! -
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Stephanie Sent on 09/26/20084.4 out of 5 rating4.4
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Instead of having a wedding cake of all of our guests to share, we decided to go with Cupcake Royale and have cupcakes as our wedding dessert. We ordered 135 or so and had a ton left over at the end of the night because they're such large cupcakes!
When you go into Cupcake Royale in Ballard, you can't really speak with someone face-to-face about a big wedding order. They encouraged us to call the "Wedding Hotline, " which we did, and about a day later they got back to us and took our order. Depending on how picky you are, you can dictate the exact cupcake makeup of your big order or you can just give them free reign to put in a big mix, which is what we did.
We picked up our cupcakes at 2 PM on a Sunday, so bonus points to them for being open and flexible on that day. Make sure to put your order in at least a week in advance so they have a lot of time to process.
Tasty and a great cost-effective way to give dessert to your guests! -
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Jessica Sent on 12/06/20164.3 out of 5 rating4.3
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
I think the cupcakes are amazing, love the vegan option! Great reputation in the Seattle area! Everyone I know was impressed with their cupcakes. Frosting is delicious and that is USUALLY my least favorite part! -
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Jennifer Sent on 09/27/20134.3 out of 5 rating4.3
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 3.5 out of 5 rating3.5
We love Cupcake Royal cupcakes and wanted to use them in lieu of our wedding cake. The mini cupcakes turned out beautiful with the 4 different varieties we chose. I might add it was also fun to do our cupcake tasting at the Capitol Hill store. We were given complimentary cupcakes to take home and a cute t-shirt. -
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Brooke Sent on 09/02/20094.3 out of 5 rating4.3
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Quality of service 4 out of 5 rating4.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Cupcake Royale provided over 200 cupcakes for our wedding - they were perfect. They looked great, came in a great variety and were perfectly priced. The only problem we had was with communication - the woman who we ordered from was not available many times and was not good at returning phone calls. -
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Erika Sent on 07/14/20104.2 out of 5 rating4.2
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Quality of service 4 out of 5 rating4.0
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Average response time 2.5 out of 5 rating2.5
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
First off, the cupcakes were absolutely DELICIOUS and all of our guests loved them. That said, a few things that we were not happy with:
-They delivered a round stand for the cupcakes instead of the square we had picked out. We had to special make a top because there is a screw head right on the top so any cake topper wouldn't sit. We had made it according to the square stand, so when they arrived with a circular one in wouldn't work.
- They were slow responding to emails. Sometimes I would have to email more than once (after waiting a few days between) for them to respond
- They don't leave any of the boxes for you to take home any leftover cupcakes -
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Natalie Sent on 09/22/20094.1 out of 5 rating4.1-
Quality of service 4 out of 5 rating4.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3.5 out of 5 rating3.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cupcake Royale turned out really well. The guests loved the cupcakes and they were very well made. I had my friends go to the store and pick them up and set them up on our rented tier, everything went well without having to get them delivered. I really liked that they made us a cutting cake as well.
My one issue with them is that at our first meeting when we went to taste and write down our initial thoughts, the gal we met was very relaxed about everything to the point that we didn't even get any advice as far as timing to place our order and when we should get money, what cakes most people choose etc. When looking for a vendor I was used to getting someone that is willing to help and give their opinion to make my life a bit easier, I didn't find that here. -
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Azizah Sent on 03/06/20084.1 out of 5 rating4.1
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 3.5 out of 5 rating3.5
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Flexibility 5 out of 5 rating5.0
Great service, pretty cupcakes. they even provide a cake you can cut (for picture and such). Delicious stuff! it's a bit expensive but pretty low maintenance (easy to serve). -
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Corinna Sent on 10/28/20154 out of 5 rating4.0
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Quality of service 5 out of 5 rating5.0
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Average response time 2 out of 5 rating2.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Cupcake Royale has the most delicious cupcakes ever... our caterer had the option of providing cupcakes, but we decided to go with Cupcake Royale instead because they're amazing. They have a selection of pastel colors to choose from for wedding cupcakes, but none of them matched our color scheme, so we wanted to find out if we could customize the icing color. I sent an e-mail to the event e-mail on their website and didn't receive a response back for over a month. Turns out depending where you look on the website they have different e-mails listed for special orders and I guess some of them are out of date or something... anyway I sent another e-mail to every e-mail I could find on the website and finally got a response back. They actually do do custom icing colors, but you have to pay for individual cupcakes (no dozen discount). We ultimately decided against the hassle and just ordered standard wedding dozens with white icing. The nice thing was that they also have gluten-free cupcakes, so our guests with gluten-intolerance didn't have to abstain! In the end, it all worked out, a much cheaper option than a fancy tiered wedding cake, and everyone really enjoyed them. -
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Emilie Sent on 04/09/20084 out of 5 rating4.0
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 3 out of 5 rating3.0
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Flexibility 5 out of 5 rating5.0
Delicious cupcakes with lots of options. -
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Stacy Sent on 04/30/20083.7 out of 5 rating3.7
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 4 out of 5 rating4.0
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Flexibility 3.5 out of 5 rating3.5
So it did take me a long time to get in contact with the contact person here. They were a little flakey and I kept wondering if they were even going to show up at my wedding. But they did and the cupcakes were a hit!! I chose cupcakes to do something different and fun and it definitey was. They make cupcakes in different flavors with frosting to match your wedding colors and set them up on a teir to look like a real wedding cake. They deliver them to the site for you and set it all up so you don't have to worry about it. It was a really fun idea and turned out very cute. For your sake, I do hope they've made someone else their contact person in the last couple years though! -
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Marjan Sent on 08/08/20083.4 out of 5 rating3.4
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Quality of service 4 out of 5 rating4.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
Cupcakes are the easiest thing to serve and because they are individual servings you can order several different kinds. Cupcake Royale was awesome, they did a great job! -
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Rebecca Sent on 10/08/20082.8 out of 5 rating2.8
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Quality of service 2.5 out of 5 rating2.5
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Average response time 2 out of 5 rating2.0
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Professionalism 2.5 out of 5 rating2.5
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Value 5 out of 5 rating5.0
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Flexibility 2 out of 5 rating2.0
While I was thrilled with the end result, the process of working with Cupcake Royale was not as easy and good as working with other vendors. The responsiveness of the staff is fairly slow which led us to not having an accurate invoice for our order for days after we placed it. It's too bad because the person with whom we did our tasting was professional, able to answer all our questions, and seemed very capable. We were disappointed that the person we met with had offered up customization options that were unavailable. If we did not like the baby cakes better here than at another vendor, we likely would not have used Cupcake Royale and would have gone with someone else. -
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Grace Sent on 11/14/20070.4 out of 5 rating0.4
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Quality of service 0 out of 5 rating0.0
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Average response time 0 out of 5 rating0.0
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Professionalism 0 out of 5 rating0.0
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Value 2 out of 5 rating2.0
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Flexibility 0 out of 5 rating0.0
I contacted this company by email and telephone five times about my wedding without receiving a single response. I started contacting them in January about my wedding, which was in June. They never even acknowledged my messages.
I later sampled some of their cupcakes at the detox Seattle party, and they weren't all that amazing. Better than grocery store cupcakes, but nothing to write home about. There is a little place in Wallingford Center called Trophy Cupcake that has much nicer products, and is a lot better with communication. -
Quality of service
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