Crystal Ballroom on the Lake Reviews

Reviews
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4.7 out of 5 rating
4.7
Very good
132 reviews
Recommended by 94% of couples
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Quality of service 4.8 out of 5 rating
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Average response time 4.7 out of 5 rating
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Professionalism 4.7 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 4.7 out of 5 rating



+68
User photos

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Joysee Sent on 04/09/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Best experience ever
Personnel were very professional, prompt and friendly. Love this place and staff.Personnel were very professional, prompt and friendly. Love this place and staff. -
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Miriam Sent on 01/02/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Perfect Venue for Our Wedding!
Estephanie Castro was so great to work with!
When we booked this venue we started working with someone else and at some point, management of the venue changed and I was nervous that what we originally had discussed with the previous management was not going to transition over smoothly. However, when we met with Estephany, she jumped right in and truly made us feel comfortable about our special day. Working in the event management industry, it was really hard for me to let go of the planning & execution of an event. But Estephany listened to everything that we envisioned and made sure that the day ran smoothly.
This venue is truly great for anyone who is looking for an inclusive venue when it comes to decor and vendors. They have an amazing decor design team that will make your dream become a reality! With this venue, you do not have to worry about renting specialty chairs, center pieces, linens, etc. It is great that they have everything in house and will customize to fit your vision. They have an open vendor policy so we were able to work with our on vendors for catering, DJ services, photography etc. Another huge plus, is that they allow you to bring in your own liquor, which is a huge expense if you book a venue that does not allow this.
The entire staff at The Crystal Ballroom on the Lake was absolutely amazing! our Banquet Manager was great and very attentive on the night of our wedding, the bartender was friendly and definitely loved by our guests!!
We will definitely recommend The Crystal Ballroom to any of our friends that are looking for a great venue.Estephanie Castro was so great to work with!
When we booked this venue we started working with someone else and at some point, management of the venue changed and I was nervous that what we originally had discussed with the previous management was not going to transition over smoothly. However, when we met with Estephany, she jumped right in and truly made us feel comfortable about our special day. Working in the event management industry, it was really hard for me to let go of the planning & execution of an event. But Estephany listened to everything that we envisioned and made sure that the day ran smoothly.
This venue is truly great for anyone who is looking for an inclusive venue when it comes to decor and vendors. They have an amazing decor design team that will make your dream become a reality! With this venue, you do not have to worry about renting specialty chairs, center pieces, linens, etc. It is great that they have everything in house and will customize to fit your vision. They have an open vendor policy so we were able to work with our on vendors for catering, DJ services, photography etc. Another huge plus, is that they allow you to bring in your own liquor, which is a huge expense if you book a venue that does not allow this.
The entire staff at The Crystal Ballroom on the Lake was absolutely amazing! our Banquet Manager was great and very attentive on the night of our wedding, the bartender was friendly and definitely loved by our guests!!
We will definitely recommend The Crystal Ballroom to any of our friends that are looking for a great venue.-
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+4 photos
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Quality of service
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Jaleyah Sent on 10/03/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Bride of the wedding
It was a great event and the way they my wedding planned is excellentIt was a great event and the way they my wedding planned is excellent -
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Isabel Sent on 06/28/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Excellent service and everything was GORGEOUS
They Crystal Ballroom gave us excellent service.
Everything was even more beautiful than I had imagined! Nancy the Decorator knew exactly what I wanted and Karissa the Buffet Manager went above and beyond for us! I highly recommend them.They Crystal Ballroom gave us excellent service.
Everything was even more beautiful than I had imagined! Nancy the Decorator knew exactly what I wanted and Karissa the Buffet Manager went above and beyond for us! I highly recommend them.-
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+5 photos
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Quality of service
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Emilie Sent on 04/14/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Amazing venue!!!
We booked with the crystal ballroom because of the beautiful location and decor that they had to offer! Little did we know that we would have gotten SO much more!! We had Charlie as our coordinator and she was amazing!! We kept switching the timeline on her and she never made us feel like we were inconveniencing anyone!! The serving staff was great! We even got them to partake in a little photobooth shenanigans! ALL of our guests kept telling us how gorgeous everything was and how much fun they had. We would absolutely book at this venue again if we needed one!!We booked with the crystal ballroom because of the beautiful location and decor that they had to offer! Little did we know that we would have gotten SO much more!! We had Charlie as our coordinator and she was amazing!! We kept switching the timeline on her and she never made us feel like we were inconveniencing anyone!! The serving staff was great! We even got them to partake in a little photobooth shenanigans! ALL of our guests kept telling us how gorgeous everything was and how much fun they had. We would absolutely book at this venue again if we needed one!!-
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+2 photos
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Quality of service
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Shawntia Sent on 01/25/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
All inclusive’
Crystal Ballroom has everything a bride can imagine. The bridal suite is absolutely stunning. I love the all inclusive and the view of the lake.
Crystal Ballroom has everything a bride can imagine. The bridal suite is absolutely stunning. I love the all inclusive and the view of the lake.
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Quality of service
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Amanda Sent on 12/26/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Affordable and Elegant
They make me feel at ease when making decisions. It’s affordable and stylish without being cheap looking!They make me feel at ease when making decisions. It’s affordable and stylish without being cheap looking! -
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Ashley Sent on 12/07/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Wonderful beautiful its fabulous
I am so impressed by the crystal ballroom they are doing any and everything to make sure that I get our day there. Thwy are on my top 4 list and I'm enjoying getting to know their staff I know they are keeping in touch to make a sale but having someones personal number and her chatting with me like I'm her best friend is awesome sauce!
I am so impressed by the crystal ballroom they are doing any and everything to make sure that I get our day there. Thwy are on my top 4 list and I'm enjoying getting to know their staff I know they are keeping in touch to make a sale but having someones personal number and her chatting with me like I'm her best friend is awesome sauce!
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Quality of service
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User2977945 Sent on 12/15/20175 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
My wedding turned out more beautiful then I could of imagined . I used the day of coordinator for crystal ballroom and she was very responsive and I loved her ! I would recommend this venue 100%!My wedding turned out more beautiful then I could of imagined . I used the day of coordinator for crystal ballroom and she was very responsive and I loved her ! I would recommend this venue 100%! -
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Michelle Sent on 10/26/20175 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
My wedding was so beautiful!!! Thanks to Lulu and Jackie for making everything go smoothly the venue looked so beautiful and elegant. The staff was amaizing got alot of complements from our Family and friends they just loved everything about the wedding. We are really happy and grateful on the way everything turned out. I would definitely always recommend the Crystal ballroom on the lake. Thank you Lulu and Jackie for everything you guys are the best!!!
Michelle and Joey
My wedding was so beautiful!!! Thanks to Lulu and Jackie for making everything go smoothly the venue looked so beautiful and elegant. The staff was amaizing got alot of complements from our Family and friends they just loved everything about the wedding. We are really happy and grateful on the way everything turned out. I would definitely always recommend the Crystal ballroom on the lake. Thank you Lulu and Jackie for everything you guys are the best!!!
Michelle and Joey
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Nerian Sent on 09/13/20175 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
I cannot start this review without saying, I adore Lulu! As we all know the wedding planning process can be a bit stressful but the Crystal Ballroom on the Lake truly does take that load off of our shoulders! They do it ALL! Their decor team is absolutely amazing and will thoroughly go through all the decor options with you and make sure they make your wedding dream come true! Their staff and bartender are truly incredible and very personable. They went above and beyond to make sure everything was in place and to ensure that we needed everything before even walking down the aisle! And lastly, you must, must, must select the day of event coordinator option! I don't know what I would have done if I would not have chosen to hire them as my coordinator. And I seriously do not know what I would have done if I did not have Lulu as my coordinator! Lulu went above and beyond and then some during our whole planning process! She was always just a call or text away and was always available to answer any and all questions! My whole family fell in love with Lulu during the wedding! I truly admire an individual who has a passion for what they do and displays that passion in their work. Thank you so much to the Crystal Ballroom on the Lake and their staff and a huge thank you to Lulu!!I cannot start this review without saying, I adore Lulu! As we all know the wedding planning process can be a bit stressful but the Crystal Ballroom on the Lake truly does take that load off of our shoulders! They do it ALL! Their decor team is absolutely amazing and will thoroughly go through all the decor options with you and make sure they make your wedding dream come true! Their staff and bartender are truly incredible and very personable. They went above and beyond to make sure everything was in place and to ensure that we needed everything before even walking down the aisle! And lastly, you must, must, must select the day of event coordinator option! I don't know what I would have done if I would not have chosen to hire them as my coordinator. And I seriously do not know what I would have done if I did not have Lulu as my coordinator! Lulu went above and beyond and then some during our whole planning process! She was always just a call or text away and was always available to answer any and all questions! My whole family fell in love with Lulu during the wedding! I truly admire an individual who has a passion for what they do and displays that passion in their work. Thank you so much to the Crystal Ballroom on the Lake and their staff and a huge thank you to Lulu!! -
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Esi Sent on 12/30/20165 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Great place to have a wedding!!! Lulu was amazing and the decorations were beautiful. Would definitely recommend :)Great place to have a wedding!!! Lulu was amazing and the decorations were beautiful. Would definitely recommend :) -
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Connie Sent on 06/22/20155 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
We have an amazing experience having our daughters graduation party at The Crystal Ballroom on the Lake. Every detail and then some were taken care of, we showed up and had a blast with all our family and friends. I was blown away by the decor and the beauty of the event, and have talked about trying to find other events we can host at this venue. I would highly recommend this for anyone looking to have any type of event. The contract is clear and up front - nothing hidden and no switching things around after signing. It was straight forward and the expectations were laid out without question. About the only thing I could recommend would be having some type of print out or information sheet on the sound system and what is needed or can be used to plug in, but even without knowing we had a great sound and a perfect party.We have an amazing experience having our daughters graduation party at The Crystal Ballroom on the Lake. Every detail and then some were taken care of, we showed up and had a blast with all our family and friends. I was blown away by the decor and the beauty of the event, and have talked about trying to find other events we can host at this venue. I would highly recommend this for anyone looking to have any type of event. The contract is clear and up front - nothing hidden and no switching things around after signing. It was straight forward and the expectations were laid out without question. About the only thing I could recommend would be having some type of print out or information sheet on the sound system and what is needed or can be used to plug in, but even without knowing we had a great sound and a perfect party. -
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3A0456D65C5B605C15F06C7Ef8Dfbc994F271250 Sent on 10/15/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Breathtakingly Amazing
Crystal Ballroom on the Lake DID THAT! I feel like my wedding was a fairytale. They were very helpful, professional and nice to my husband and I as well as our guest. I wish I could do it again and again just to experience the amazement all over.Crystal Ballroom on the Lake DID THAT! I feel like my wedding was a fairytale. They were very helpful, professional and nice to my husband and I as well as our guest. I wish I could do it again and again just to experience the amazement all over. -
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Karla Sent on 01/21/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Perfectly beautiful!!
Everything about this venue is perfect, the view, the decor, and the staff. Everyone was so nice and attentive. They made sure my day was perfect. I couldn’t ask for a better team.Everything about this venue is perfect, the view, the decor, and the staff. Everyone was so nice and attentive. They made sure my day was perfect. I couldn’t ask for a better team. -
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Anabel Sent on 02/21/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
My dreams came true!
I had the most PERECT wedding at the Crystal Ballroom on the Lake. From the very beginning, Charlie was always available for questions or concerns. She was flexible with payments due to COVID and was open and honest with me for the crazy year leading up to the wedding. She was also my day of coordinator and she absolutely knocked it out of the park! Not a single need went unmet and she even anticipated our wants before we even said it! The planning process was completely stress free. The fact that they take care of all decorating made planning the wedding very easy on our part. We gave them our vision and they executed it perfectly. Franke on the bat was superb! Her customer service was top notch and she quickly got all of our thirsty guests served while consistently make our signature drinks deliciously. Ian and Eli was our servers and they were quick, available and moved like ninjas! They made sure tables were bussed quickly and that the food was served promptly. Bruce was behind the scenes and made sure the team had clean and fresh dishes all night. Honestly, the wedding went above and beyond our wildest dreams and I credit that to the team at the Crustal Ballroom. All of our guests were blown away by how beautiful it was and we were blown away at how easy it was! Thank you so much! ❤️I had the most PERECT wedding at the Crystal Ballroom on the Lake. From the very beginning, Charlie was always available for questions or concerns. She was flexible with payments due to COVID and was open and honest with me for the crazy year leading up to the wedding. She was also my day of coordinator and she absolutely knocked it out of the park! Not a single need went unmet and she even anticipated our wants before we even said it! The planning process was completely stress free. The fact that they take care of all decorating made planning the wedding very easy on our part. We gave them our vision and they executed it perfectly. Franke on the bat was superb! Her customer service was top notch and she quickly got all of our thirsty guests served while consistently make our signature drinks deliciously. Ian and Eli was our servers and they were quick, available and moved like ninjas! They made sure tables were bussed quickly and that the food was served promptly. Bruce was behind the scenes and made sure the team had clean and fresh dishes all night. Honestly, the wedding went above and beyond our wildest dreams and I credit that to the team at the Crustal Ballroom. All of our guests were blown away by how beautiful it was and we were blown away at how easy it was! Thank you so much! ❤️ -
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Brandon Sent on 08/20/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Very Knowledgeable
Knowledgeable with everything answer all of my questions thx JessicaKnowledgeable with everything answer all of my questions thx Jessica -
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Priscilla Sent on 07/22/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
The best venue for the price
This Ballroom exceeded the expectations of many family members. I received so many compliments on how beautiful the venue was and how excellent was the service! I would definitely recommend this venue to all!This Ballroom exceeded the expectations of many family members. I received so many compliments on how beautiful the venue was and how excellent was the service! I would definitely recommend this venue to all! -
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Esther Sent on 07/11/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
On July 7th, 2018 I had my daughter's Quinceañero (Sweet 15) at Crystal Ballroom on the Lake, Altamonte Springs.
This is THE BEST venue I could choose, I'm very happy with this hard working staff.
Managers are the best, extremely responsible. Lulu, Jacqueline Gonzalez, Luis became like a family to me. How nice and professional they are!
Decorations were beautiful, neat covers and napkins, good organization, nice coffee bar service, good bartenders.On July 7th, 2018 I had my daughter's Quinceañero (Sweet 15) at Crystal Ballroom on the Lake, Altamonte Springs.
This is THE BEST venue I could choose, I'm very happy with this hard working staff.
Managers are the best, extremely responsible. Lulu, Jacqueline Gonzalez, Luis became like a family to me. How nice and professional they are!
Decorations were beautiful, neat covers and napkins, good organization, nice coffee bar service, good bartenders. -
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Cindy Sent on 07/09/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Our experience with the crystal Ballroom was absolutely amazing! Very stress free and the staff was amazing. Very satisfied with their service!
Our experience with the crystal Ballroom was absolutely amazing! Very stress free and the staff was amazing. Very satisfied with their service!
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Neema Sent on 06/23/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Thank you for providing us with an enchanting venue to celebrate our special occasion. Your support staff were very courteous and friendly. We will recommend your venue to our friends.Thank you for providing us with an enchanting venue to celebrate our special occasion. Your support staff were very courteous and friendly. We will recommend your venue to our friends. -
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Kikzeny Sent on 06/10/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Everything was absolutely beautiful. Literally wedding of my dreams!Everything was absolutely beautiful. Literally wedding of my dreams! -
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Nikki Sent on 05/23/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Everything was wonderful. I had my school prom here and it was awesome(Master's Training Academy-Apopka). I didn't have to do anything. Make sure you hire the food manager, invest in the candy bar and of course the bar tender stole the show. They have Mr. Hiram(hope I spelled his name correctly) who was wonderful from start to finish of the event. I love this place, love the staff and will continue to have our school prom here. I would recommend The Crystal Ballroom to everyone I know. Thank you so very much.Everything was wonderful. I had my school prom here and it was awesome(Master's Training Academy-Apopka). I didn't have to do anything. Make sure you hire the food manager, invest in the candy bar and of course the bar tender stole the show. They have Mr. Hiram(hope I spelled his name correctly) who was wonderful from start to finish of the event. I love this place, love the staff and will continue to have our school prom here. I would recommend The Crystal Ballroom to everyone I know. Thank you so very much.-
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+8 photos
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Samantha Sent on 04/16/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
I can’t even put into worlds how I truly feel about the crystal ballroom on the lake as a whole. From the beginning of planning they were amazing! Yram was our coordinator and did a phenominal job making sure everything was done like we wanted. He was quick to respond to all of my crazy questions and and concerns. Everything we got for the price is unbelieveable. Every detail was thought out. We had the wedding of our dreams thanks to the Crystal ballroom and everyone who works with the ballroom!I can’t even put into worlds how I truly feel about the crystal ballroom on the lake as a whole. From the beginning of planning they were amazing! Yram was our coordinator and did a phenominal job making sure everything was done like we wanted. He was quick to respond to all of my crazy questions and and concerns. Everything we got for the price is unbelieveable. Every detail was thought out. We had the wedding of our dreams thanks to the Crystal ballroom and everyone who works with the ballroom! -
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Sarah Sent on 03/12/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
This place helped us having our dream wedding. Would recommend to anyone. Service and staff are amazing, the place is gorgeous. We were so happy with it. Everything went off without a hitch.This place helped us having our dream wedding. Would recommend to anyone. Service and staff are amazing, the place is gorgeous. We were so happy with it. Everything went off without a hitch. -
Quality of service
Are you interested?
Are you interested?