I had the most PERECT wedding at the Crystal Ballroom on the Lake. From the very beginning, Charlie was always available for questions or concerns. She was flexible with payments due to COVID and was open and honest with me for the crazy year leading up to the wedding. She was also my day of coordinator and she absolutely knocked it out of the park! Not a single need went unmet and she even anticipated our wants before we even said it! The planning process was completely stress free. The fact that they take care of all decorating made planning the wedding very easy on our part. We gave them our vision and they executed it perfectly. Franke on the bat was superb! Her customer service was top notch and she quickly got all of our thirsty guests served while consistently make our signature drinks deliciously. Ian and Eli was our servers and they were quick, available and moved like ninjas! They made sure tables were bussed quickly and that the food was served promptly. Bruce was behind the scenes and made sure the team had clean and fresh dishes all night. Honestly, the wedding went above and beyond our wildest dreams and I credit that to the team at the Crustal Ballroom. All of our guests were blown away by how beautiful it was and we were blown away at how easy it was! Thank you so much! ❤️
Sent on 02/21/2021
Ashley L.
· Married on 04/25/2020
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Wonderful beautiful its fabulous
I am so impressed by the crystal ballroom they are doing any and everything to make sure that I get our day there. Thwy are on my top 4 list and I'm enjoying getting to know their staff I know they are keeping in touch to make a sale but having someones personal number and her chatting with me like I'm her best friend is awesome sauce!
Sent on 12/07/2018
Jaleyah N.
· Married on 03/28/2020
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Bride of the wedding
It was a great event and the way they my wedding planned is excellent
Sent on 10/03/2019
Brandon W.
· Married on 11/02/2019
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Very Knowledgeable
Knowledgeable with everything answer all of my questions thx Jessica
Sent on 08/20/2019
Shawntia L.
· Married on 10/05/2019
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
All inclusive’
Crystal Ballroom has everything a bride can imagine. The bridal suite is absolutely stunning. I love the all inclusive and the view of the lake.
Sent on 01/25/2019
Amanda
· Married on 09/01/2019
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Affordable and Elegant
They make me feel at ease when making decisions. It’s affordable and stylish without being cheap looking!
Sent on 12/26/2018
Priscilla
· Married on 07/20/2019
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
The best venue for the price
This Ballroom exceeded the expectations of many family members. I received so many compliments on how beautiful the venue was and how excellent was the service! I would definitely recommend this venue to all!
Sent on 07/22/2019
Isabel
· Married on 06/14/2019
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Excellent service and everything was GORGEOUS
They Crystal Ballroom gave us excellent service.
Everything was even more beautiful than I had imagined! Nancy the Decorator knew exactly what I wanted and Karissa the Buffet Manager went above and beyond for us! I highly recommend them.
Sent on 06/28/2019
Emilie
· Married on 04/06/2019
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Amazing venue!!!
We booked with the crystal ballroom because of the beautiful location and decor that they had to offer! Little did we know that we would have gotten SO much more!! We had Charlie as our coordinator and she was amazing!! We kept switching the timeline on her and she never made us feel like we were inconveniencing anyone!! The serving staff was great! We even got them to partake in a little photobooth shenanigans! ALL of our guests kept telling us how gorgeous everything was and how much fun they had. We would absolutely book at this venue again if we needed one!!
Sent on 04/14/2019
Cindy
· Married on 07/28/2018
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Our experience with the crystal Ballroom was absolutely amazing! Very stress free and the staff was amazing. Very satisfied with their service!
Sent on 07/09/2018
Esther
· Married on 07/07/2018
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
On July 7th, 2018 I had my daughter's Quinceañero (Sweet 15) at Crystal Ballroom on the Lake, Altamonte Springs.
This is THE BEST venue I could choose, I'm very happy with this hard working staff.
Managers are the best, extremely responsible. Lulu, Jacqueline Gonzalez, Luis became like a family to me. How nice and professional they are!
Decorations were beautiful, neat covers and napkins, good organization, nice coffee bar service, good bartenders.
Sent on 07/11/2018
Kikzeny
· Married on 05/27/2018
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Everything was absolutely beautiful. Literally wedding of my dreams!
Sent on 06/10/2018
Neema
· Married on 05/10/2018
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Thank you for providing us with an enchanting venue to celebrate our special occasion. Your support staff were very courteous and friendly. We will recommend your venue to our friends.
Sent on 06/23/2018
Nikki
· Married on 04/26/2018
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Everything was wonderful. I had my school prom here and it was awesome(Master's Training Academy-Apopka). I didn't have to do anything. Make sure you hire the food manager, invest in the candy bar and of course the bar tender stole the show. They have Mr. Hiram(hope I spelled his name correctly) who was wonderful from start to finish of the event. I love this place, love the staff and will continue to have our school prom here. I would recommend The Crystal Ballroom to everyone I know. Thank you so very much.
Sent on 05/23/2018
Samantha
· Married on 04/07/2018
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
I can’t even put into worlds how I truly feel about the crystal ballroom on the lake as a whole. From the beginning of planning they were amazing! Yram was our coordinator and did a phenominal job making sure everything was done like we wanted. He was quick to respond to all of my crazy questions and and concerns. Everything we got for the price is unbelieveable. Every detail was thought out. We had the wedding of our dreams thanks to the Crystal ballroom and everyone who works with the ballroom!
Sent on 04/16/2018
Sarah
· Married on 03/09/2018
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
This place helped us having our dream wedding. Would recommend to anyone. Service and staff are amazing, the place is gorgeous. We were so happy with it. Everything went off without a hitch.
Sent on 03/12/2018
User7381946
· 2+ years ago
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
My wedding turned out more beautiful then I could of imagined . I used the day of coordinator for crystal ballroom and she was very responsive and I loved her ! I would recommend this venue 100%!
Sent on 12/15/2017
Melissa
· Married on 11/18/2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
We are so happy that we choose this venue for our wedding. I would definitely recommend including the day of coordinator as while. The venue handles all the decorations and set-up for ceremony and reception, but hiring Lulu as the day of coordinator made me feel so much at ease right away (I did it a few months before the wedding not right away and I had started to feel very overwhelmed) and the day flowed smoothly! She helped us set our timeline for the day, and helped us in some of our decisions. Literally the day of I did not have to worry ONE time about the flow of things...I didn't stress at all.
We loved the ease of choosing this venue. Shortly before the wedding you have a design session were you pick out your table decorations, and then once you have the final guest count you finalize the set-up of the reception, with their help of course. Then during the rehearsal you finalize your decisions on decorations for the ceremony and lighting. It actually was a very smooth process and they did an AMAZING job with making our day come together. The ceremony and the reception were BEAUTIFUL! So many of our guests commented on it, and we LOVED it! The highlights....we had NO set-up or clean-up to do, we were able to bring in any vendor we wanted, and we were able to provide our own alcohol (our caterer provided all mixers making this super easy) which saved us a lot of $$. Also we had a lot of out of town guests so the location close to hotels and other bars (post-wedding) and pre-wedding things to do was super convenient for them. If we had to do it all over again I would without a doubt choose the Crystal Ballroom on the Lake as our venue!
Sent on 01/03/2018
Danay
· Married on 11/16/2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Lulu And team, OMG!!!!
You guys made everything to look so easy and smoothly... I can't thank you enough the effort, patience, professionalism everyone had... lovely, amazing, I only have wonderful things to say, I would recommend you guys in a heart beat!!!
Sent on 11/22/2017
Lashaunda
· Married on 11/11/2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
They are absolutely the BEST!! The did everything we ask and more! Our family loved the service. Any questions i had (which was a lot) they answered. Email is always the best way to communicate with them it’s easier and proof of anything you may add or not wanted. Also they make sure to give each couple their undivided attention which would be hard to do if their on the phone all the time. The person who made our wedding cake just dropped it off didn’t put it to together. I had my matron of honor ask if they could fix it and they did. You couldn’t ask for a better place. We LOVE the Crystal Ballroom on the Lake!
Sent on 11/25/2017
Taina M.
· Married on 10/28/2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
All I can say is AMAZING!!! The best venue ever, the staff was great and very professional.
Sent on 11/19/2017
Allen
· Married on 10/27/2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Excellent staff. Very informative and made our day the best we could have imagined
Sent on 11/28/2017
Diana
· Married on 10/15/2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
My event was simply amazing ! Everything went smooth and came out just like I imagined. We are very happy with all the services provided by the Crystal Ballroom on the lake. Staff were friendly and profesional, I definetly recomend this venue for any event!
Sent on 10/19/2017
Kayla
· Married on 10/12/2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Our wedding was amazing. Lulu was our day of coordinator. She went above and beyond and did a great job with everything!!! We are so happy :) Thank you Lulu & Crystal Ballroom for an awesome wedding!!
Sent on 12/13/2017
T
· Married on 09/29/2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
No complaints, make sure and hire Jackie as your day of event coordinator. She is the best.
